Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for the opportunity to respond to this messageKyäni has a contractual relationship with [redacted] (Distributor ID [redacted] )The contract, known as the “Distributor Agreement” consists of two parts: 1) the Policies & Procedures; and 2) the Terms and ConditionsMs [redacted] indicated that she had read and agreed to the terms of both these documents when she signed up to become a Kyäni DistributorThese documents were available for her to download during registration and anytime thereafter through her Kyäni account The Return Policy is found in section seven of the Policies & ProceduresWe pride ourselves on our industry-leading buy-back policy which allows Distributors to get a refund of 100% of the value of any marketable inventory in their possession, less a 10% restocking fee, for up to months after they purchased it Kyäni’s return policy even allows Distributors to cancel their entire order without penalty (except shipping costs) for three business days after the purchase is placedIn Ms***’s case, she could have canceled her starter pack for a 100% refund (less shipping costs) by informing Kyäni of her decision by October 20thShe could have cancelled her second shipment by contacting Kyäni by November 1st As explained in the Policies & Procedures, Kyäni will buy-back any product which is in marketable conditionMarketable condition means that the product is not opened, or partially consumed, is not expired, and still has its safety seal intact It may be possible that Ms [redacted] confused the Distributor Return Policy with the Customer Product Satisfaction GuaranteeKyäni offers a day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to Kyäni In this case, Ms [redacted] signed up as a Distributor and not as a CustomerDistributors enjoy several benefits including earning commissions on products sold, the ability to buy certain Distributor-Only Kyäni packs, and having months to return the product instead of the days to which Customers are limited If Ms [redacted] believes that a Kyäni Distributor misrepresented the return policy, she should report it to [email protected]äni Distributors are held to a high standardThe Policies outline that “All Distributors shall safeguard and promote the good reputation of Kyäni and its productsThe marketing and promotion of Kyäni, the Kyäni opportunity, the Global Compensation Plan, and Kyäni products shall be consistent with the public interest, and must avoid all discourteous, deceptive, misleading, unethical or immoral conduct or practices.” Any Distributor who deliberately misrepresents Kyäni Policies would be in breach of their contract Kyäni calculated the refund as outlined in the Polices & ProceduresThe marketable products returned from the Starter Pack included: Bottle of Kyäni Sunrise, One 30-Pack box of Kyäni Sunrise Packets, Kyäni Nitro FX 56ox bottle, 8-pack of Kyäni Nitro FX 15-mlOne 7-day Triangle of Health Trial PackThese products are worth $A 10% restocking fee of $was taken from this refundWe note that Ms [redacted] received a $benefit from the year Prime subscription, and therefore refunded the remaining $from the year Prime SubscriptionThis refund totaled $ Ms [redacted] did not return the following products in marketable condition and therefore was not refunded for: bottle of Sunset, box of Sunrise Packets, Distributor Folder, 8-pack of Kyäni Nitro Xtreme, and 1-7day Triangle of Health Trail PackTherefore, she was not refunded for these Ms***’s second order totaled We refunded this amount minus a restocking fee as all the products were returned in marketable condition Considering the circumstances, Kyäni will waive the 10% restocking fee on all the products returned in Marketable ConditionMs [redacted] will receive an additional refund of $These funds should appear on her credit card statement by Friday December 2nd Sincerely, Compliance Team Kyäni, Inc
Revdex.com: AFter recieve ingredients emails from kyani yesterday it seems as they are going to handle everything I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear Mr [redacted] We have reviewed your complaintWe find that Kyäni gave you several opportunities to learn about the return policyYou agreed to the Policies and Procedures when you signed up as a distributor as it was listed in §of the Policies & Procedures (below)This was available the full time you were a distributor by logging into your BackOffice account The day money-back-satisfaction guarantee is for any customer who returns the products within days of purchaseFirst, you are not a customerSecond, even if you were a customer, you would have to have returned the product by 2/20/to qualify for the 100% money back guaranteeRather than return your initial purchase, you made a second purchase in FebruaryThis was not cancelled until March, and the product was not returned for another month following the cancellationWe will waive the 10% restocking fee for all products that you returned in marketable conditionThis will add an additional $to the refund you receivedThese funds will appear on your credit card statement within hours If your upline is misrepresenting this policy, please report this person to [email protected] PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE aProduct Satisfaction Guarantee for Customers United States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product Customers within the United States have a period of three working days in which to withdraw from the contract without penalty (except for the cost of returning the product) and without giving any reason bReturn of Inventory by Distributors Distributors have three working days from conclusion of the Distributor Agreement from which to withdraw without penalty (except for the cost of returning the product) and without giving any reason provided the Distributor informs Kyani of such decision to withdraw in writing before the period expiresIn the event of voluntary termination or cancellation of a Distributor Agreement either under the preceding paragraph or under Section 11.c hereof, Kyani will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyani in the preceding twelve monthsThe repurchase price shall be percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyani For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventoryCurrently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional product
We received the returned product this morningYou will receive a refund of 100% of product and taxes minus shipping costsYou spent $no products and Kyäni paid $for the return shipment after you refused the packageYou will receive $which should appear on your card funds within hours
By the details of Jennifer's complaint it seems that one of her upline admitted to lying to herKyäni provided the Policies & Procedures and asked her to read and agree with these before she could sign upThe return policy was always available to her during her time as a distributor in her BackOffice filesKyäni did not misrepresent thisWe ask that she file a compliance case against the upline who admitted lying to her at: [email protected] Corporate has made not misrepresented the return policy, we realize the financial hardship due to surgeriesWe have decided to refund the products in full (not the shipping and handling) To address we have released a statement to distributors on BackOffice directing Distributors to clearly identify the Money-Back Guarantee: "Explain the difference between the Distributor and Customer return policy in full:Customers can get 100% of the purchase price refunded (less shipping and handling) when theyreturn all used and unused products within days of the date of purchaseTheir account will be cancelled after this transaction is completed.Distributors can get up to a 90% (a 10% restocking fee is taken from the purchase price) refundon marketable inventory (defined as unopened and undamaged products) purchased in the last monthsDistributor pay for shipping and handlingThis return policy does not apply to promotional or seasonal products, expired products or products not suitable for resale."Please send the details of the Distributor(s) who(m) misrepresented the return policyPlease attach any proof you have of this so we can open a compliance investigationBest WishesKyäni Compliance
We are working with FedEx to conduct an investigationTheir records show that the product was left on the doorstep of the address provided (which did not match the address provided in this complaint/ the billing address)We will follow up to see if this is an issue that might need to be addressed in the large scale We have cancelled your account, and you will not be eligible to sign up as a distributor for monthsYou will be refunded the full purchase price, and the $will show on your credit card within the next hours
Dear [redacted] Kyäni, Incdid not misrepresent the product guarantee or return policyWe gave you several opportunities to review this policyWhen you signed up as a customer, the 30-day Money Back Guarantee was displayed on the same page that you made your purchase(see attached) This was also reviewed and you indicated by manually checking this box when you signed up for a distributor that you agreed to abide by the Policies and ProceduresAs you see in the snip it, this includes section of the Policies and Procedures regarding the difference between the return policy for Customers and DistributorsThe Policies and Procedures were also available on backoffice for you to review at any timeIf your distributor is claiming that Distributors and Customers alike get the 30-day Money Back Guarantee, please report it to Due to the fact that you quickly returned the product, we will treat both orders as if they were customer accounts and refund the product as if it was We have records of two orders From a customer account for ($which included $shipping) on 1/30/ From a distributor for $on 2/6/which includes $product $tax and $Shipping This brings the total refundable portion to $We will refund this amountIt may take up to hours for this money to appear back on the credit card that paid for the productYou will be ineligible to order product as a customer or distributor for the next months Sincerely, Kyäni Compliance Team
Kyäni outlines the return policy in section seven of the Policies & Procedures, which every distributor agrees to in order to become a distributorIf distributors are misrepresenting this policy, please submit a report of any misrepresentation of this Policy to our compliance department at [email protected] will need names of those who made the misrepresentation, dates, and any documentation that you have regarding this behaviorFor all unopened product, please send back, we will refund 90% now, and and may consider the additional 10% depending on the results of the investigation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] *
I have brought this to the attention of the refunds department, the refund was issued today and the credit amount should appear in your account within the next hours
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
[redacted] *** We are sorry to hear you did not enjoy the productsThe Kyäni Policies & Procedures section which you indicated you read before becoming a distributor states:PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASEaProduct Satisfaction Guarantee for CustomersUnited States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product.bReturn of Inventory by DistributorsKyäni will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyäni in the preceding twelve monthsThe repurchase price shall be percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyäni.For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni.The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventoryCurrently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional product.If you would like to file a complaint so compliance can correct those distributors who told you that there was a 100% money back guarantee to all distributors, you can send names to [email protected] want to make sure that our Distributors are accurately representing the Policies & Procedures and especially the return policiesDue to your body's adverse reaction to these products, we will treat you as a customer, and will refund the product price (products $599USD + $77.87USD)It may take up to hours for the credit card balance to show in your account after we have processed the return shipment
[redacted] , Do you have a tracking number for your return package? We may be able to speed up the refund process with this informationI will send you an email with separate details for this return Our Customer return policy is "Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the productCustomers within the United States have a period of three working days in which to withdraw from the contract without penalty (except for the cost of returning the product) and without giving any reason."You qualify for this returnWhile FedEx may not have rung up the information in their system, we try to prepare shipments as close to the time they are placed or as soon as an auto shipment date is coming upYour box was in a FedEx pickup spot since the night you ordered it, and therefore had been marked as "shipped" in our systemsThis is similar to putting an envelope in the mailbox, once there, it is nearly impossible to get back Best Wishes Kyäni
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We have reviewed the evidence and circumstances surrounding the returnA refund of $has been issued to the purchasing cardThese funds should appear on the card within hours
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for the opportunity to respond to this messageKyäni has a contractual relationship with [redacted] (Distributor ID [redacted] )The contract, known as the “Distributor Agreement” consists of two parts: 1) the Policies & Procedures; and 2) the Terms and ConditionsMs [redacted] indicated that she had read and agreed to the terms of both these documents when she signed up to become a Kyäni DistributorThese documents were available for her to download during registration and anytime thereafter through her Kyäni account The Return Policy is found in section seven of the Policies & ProceduresWe pride ourselves on our industry-leading buy-back policy which allows Distributors to get a refund of 100% of the value of any marketable inventory in their possession, less a 10% restocking fee, for up to months after they purchased it Kyäni’s return policy even allows Distributors to cancel their entire order without penalty (except shipping costs) for three business days after the purchase is placedIn Ms***’s case, she could have canceled her starter pack for a 100% refund (less shipping costs) by informing Kyäni of her decision by October 20thShe could have cancelled her second shipment by contacting Kyäni by November 1st As explained in the Policies & Procedures, Kyäni will buy-back any product which is in marketable conditionMarketable condition means that the product is not opened, or partially consumed, is not expired, and still has its safety seal intact It may be possible that Ms [redacted] confused the Distributor Return Policy with the Customer Product Satisfaction GuaranteeKyäni offers a day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to Kyäni In this case, Ms [redacted] signed up as a Distributor and not as a CustomerDistributors enjoy several benefits including earning commissions on products sold, the ability to buy certain Distributor-Only Kyäni packs, and having months to return the product instead of the days to which Customers are limited If Ms [redacted] believes that a Kyäni Distributor misrepresented the return policy, she should report it to [email protected]äni Distributors are held to a high standardThe Policies outline that “All Distributors shall safeguard and promote the good reputation of Kyäni and its productsThe marketing and promotion of Kyäni, the Kyäni opportunity, the Global Compensation Plan, and Kyäni products shall be consistent with the public interest, and must avoid all discourteous, deceptive, misleading, unethical or immoral conduct or practices.” Any Distributor who deliberately misrepresents Kyäni Policies would be in breach of their contract Kyäni calculated the refund as outlined in the Polices & ProceduresThe marketable products returned from the Starter Pack included: Bottle of Kyäni Sunrise, One 30-Pack box of Kyäni Sunrise Packets, Kyäni Nitro FX 56ox bottle, 8-pack of Kyäni Nitro FX 15-mlOne 7-day Triangle of Health Trial PackThese products are worth $A 10% restocking fee of $was taken from this refundWe note that Ms [redacted] received a $benefit from the year Prime subscription, and therefore refunded the remaining $from the year Prime SubscriptionThis refund totaled $ Ms [redacted] did not return the following products in marketable condition and therefore was not refunded for: bottle of Sunset, box of Sunrise Packets, Distributor Folder, 8-pack of Kyäni Nitro Xtreme, and 1-7day Triangle of Health Trail PackTherefore, she was not refunded for these Ms***’s second order totaled We refunded this amount minus a restocking fee as all the products were returned in marketable condition Considering the circumstances, Kyäni will waive the 10% restocking fee on all the products returned in Marketable ConditionMs [redacted] will receive an additional refund of $These funds should appear on her credit card statement by Friday December 2nd Sincerely, Compliance Team Kyäni, Inc
Revdex.com: AFter recieve ingredients emails from kyani yesterday it seems as they are going to handle everything I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Our attorney has responded to a letter sent by Mr [redacted] attorneys on this matter
Dear Mr [redacted] We have reviewed your complaintWe find that Kyäni gave you several opportunities to learn about the return policyYou agreed to the Policies and Procedures when you signed up as a distributor as it was listed in §of the Policies & Procedures (below)This was available the full time you were a distributor by logging into your BackOffice account The day money-back-satisfaction guarantee is for any customer who returns the products within days of purchaseFirst, you are not a customerSecond, even if you were a customer, you would have to have returned the product by 2/20/to qualify for the 100% money back guaranteeRather than return your initial purchase, you made a second purchase in FebruaryThis was not cancelled until March, and the product was not returned for another month following the cancellationWe will waive the 10% restocking fee for all products that you returned in marketable conditionThis will add an additional $to the refund you receivedThese funds will appear on your credit card statement within hours If your upline is misrepresenting this policy, please report this person to [email protected] PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE aProduct Satisfaction Guarantee for Customers United States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product Customers within the United States have a period of three working days in which to withdraw from the contract without penalty (except for the cost of returning the product) and without giving any reason bReturn of Inventory by Distributors Distributors have three working days from conclusion of the Distributor Agreement from which to withdraw without penalty (except for the cost of returning the product) and without giving any reason provided the Distributor informs Kyani of such decision to withdraw in writing before the period expiresIn the event of voluntary termination or cancellation of a Distributor Agreement either under the preceding paragraph or under Section 11.c hereof, Kyani will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyani in the preceding twelve monthsThe repurchase price shall be percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyani For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventoryCurrently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional product
We received the returned product this morningYou will receive a refund of 100% of product and taxes minus shipping costsYou spent $no products and Kyäni paid $for the return shipment after you refused the packageYou will receive $which should appear on your card funds within hours
Thank you for your reportSomeone from Kyäni will be reaching out to you soon
By the details of Jennifer's complaint it seems that one of her upline admitted to lying to herKyäni provided the Policies & Procedures and asked her to read and agree with these before she could sign upThe return policy was always available to her during her time as a distributor in her BackOffice filesKyäni did not misrepresent thisWe ask that she file a compliance case against the upline who admitted lying to her at: [email protected] Corporate has made not misrepresented the return policy, we realize the financial hardship due to surgeriesWe have decided to refund the products in full (not the shipping and handling) To address we have released a statement to distributors on BackOffice directing Distributors to clearly identify the Money-Back Guarantee: "Explain the difference between the Distributor and Customer return policy in full:Customers can get 100% of the purchase price refunded (less shipping and handling) when theyreturn all used and unused products within days of the date of purchaseTheir account will be cancelled after this transaction is completed.Distributors can get up to a 90% (a 10% restocking fee is taken from the purchase price) refundon marketable inventory (defined as unopened and undamaged products) purchased in the last monthsDistributor pay for shipping and handlingThis return policy does not apply to promotional or seasonal products, expired products or products not suitable for resale."Please send the details of the Distributor(s) who(m) misrepresented the return policyPlease attach any proof you have of this so we can open a compliance investigationBest WishesKyäni Compliance
We are working with FedEx to conduct an investigationTheir records show that the product was left on the doorstep of the address provided (which did not match the address provided in this complaint/ the billing address)We will follow up to see if this is an issue that might need to be addressed in the large scale We have cancelled your account, and you will not be eligible to sign up as a distributor for monthsYou will be refunded the full purchase price, and the $will show on your credit card within the next hours
Dear [redacted] Kyäni, Incdid not misrepresent the product guarantee or return policyWe gave you several opportunities to review this policyWhen you signed up as a customer, the 30-day Money Back Guarantee was displayed on the same page that you made your purchase(see attached) This was also reviewed and you indicated by manually checking this box when you signed up for a distributor that you agreed to abide by the Policies and ProceduresAs you see in the snip it, this includes section of the Policies and Procedures regarding the difference between the return policy for Customers and DistributorsThe Policies and Procedures were also available on backoffice for you to review at any timeIf your distributor is claiming that Distributors and Customers alike get the 30-day Money Back Guarantee, please report it to Due to the fact that you quickly returned the product, we will treat both orders as if they were customer accounts and refund the product as if it was We have records of two orders From a customer account for ($which included $shipping) on 1/30/ From a distributor for $on 2/6/which includes $product $tax and $Shipping This brings the total refundable portion to $We will refund this amountIt may take up to hours for this money to appear back on the credit card that paid for the productYou will be ineligible to order product as a customer or distributor for the next months Sincerely, Kyäni Compliance Team
Kyäni outlines the return policy in section seven of the Policies & Procedures, which every distributor agrees to in order to become a distributorIf distributors are misrepresenting this policy, please submit a report of any misrepresentation of this Policy to our compliance department at [email protected] will need names of those who made the misrepresentation, dates, and any documentation that you have regarding this behaviorFor all unopened product, please send back, we will refund 90% now, and and may consider the additional 10% depending on the results of the investigation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] *
On 10/5/Kyäni refunded $The total amount spent on the month builder pack
I have brought this to the attention of the refunds department, the refund was issued today and the credit amount should appear in your account within the next hours
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
[redacted] *** We are sorry to hear you did not enjoy the productsThe Kyäni Policies & Procedures section which you indicated you read before becoming a distributor states:PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASEaProduct Satisfaction Guarantee for CustomersUnited States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product.bReturn of Inventory by DistributorsKyäni will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyäni in the preceding twelve monthsThe repurchase price shall be percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyäni.For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni.The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventoryCurrently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional product.If you would like to file a complaint so compliance can correct those distributors who told you that there was a 100% money back guarantee to all distributors, you can send names to [email protected] want to make sure that our Distributors are accurately representing the Policies & Procedures and especially the return policiesDue to your body's adverse reaction to these products, we will treat you as a customer, and will refund the product price (products $599USD + $77.87USD)It may take up to hours for the credit card balance to show in your account after we have processed the return shipment
[redacted] , Do you have a tracking number for your return package? We may be able to speed up the refund process with this informationI will send you an email with separate details for this return Our Customer return policy is "Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the productCustomers within the United States have a period of three working days in which to withdraw from the contract without penalty (except for the cost of returning the product) and without giving any reason."You qualify for this returnWhile FedEx may not have rung up the information in their system, we try to prepare shipments as close to the time they are placed or as soon as an auto shipment date is coming upYour box was in a FedEx pickup spot since the night you ordered it, and therefore had been marked as "shipped" in our systemsThis is similar to putting an envelope in the mailbox, once there, it is nearly impossible to get back Best Wishes Kyäni
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We have reviewed the evidence and circumstances surrounding the returnA refund of $has been issued to the purchasing cardThese funds should appear on the card within hours
Complaint: [redacted] I am rejecting this response because:The product that was sent DOES NOT cost $shipping fees Sincerely, [redacted]