Dear [redacted] , Kyäni strives to provide world class products in timely fashionWe researched this case, unfortunately your order was damaged by the courier during transitThe courier returned the product to our warehouse on 12/12/The products were processed with other returns today Since the courier verified that you never received the product, we have refunded the order in fullIt may take up to hours for the funds to appear back on your credit card Sincerely, Kyäni, Inc
Revdex.com: Although the statement sent to me by the company is not truthful, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me due to I do not want to be associated with this company due to its fraudulent acts Sincerely, [redacted]
We maintain that the contract is clear (stated again below), and the return policy is also listed on the Revdex.com siteA distributor is entitled to 90% back of the product price on unopened marketable productOnce product is received, it may take up to thirty days for the refundIt may take up to hours after the refund is ordered for the funds to appear in your accountIn your case, because you cancelled the order before the product was received, we will give you the customer 100% money back guaranteeThe product tracking information indicates that the product will arrive back by the 13th of JanuaryHowever; because we know the product has not left FedEx's custody, we issued the refund today It may take up to hours for the funds to hit your account PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASEaProduct Satisfaction Guarantee for CustomersUnited States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product.bReturn of Inventory by DistributorsKyäni will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyäni in the preceding twelve monthsThe repurchase price shall be percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyäni.For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni.The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventoryCurrently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional products available again on the
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Specifically, I was asking for a refund of the $charge and confirmation that I would not receive any further auto-charges from Kyani I did receive the refund of $39, posted 4/15/17, and more importantly, I did receive confirmation, in writing, from Kyani that I will not be charged in the future (from their response via the Revdex.com complaint system).NOTE: It's unfortunate that the only way to get the refund for unwanted charges, and to receive a positive confirmation that I would not be charged further, is to file a Revdex.com (Revdex.com) complaint It would be nice if Kyani Customer Service was set up to deal with these items in-house Also, I attached a copy of the screen-shot from the Kyani Website, showing the Autoship Profiles Kyani told me that this is the written confirmation that I would no longer be charged; I can tell you that the statement "There are no autoship profiles to display" is not a positive indication that my credit card will no longer be charged I also highly recommend that Kyani create some positive verification for customers to give positive written confirmation...this is not a positive written confirmation that my account is closed and will not auto-charge my credit card in the future.I am satisfied with the response from Kyani made through the Revdex.com, stating that I would not be charged in the future, and I thank the Revdex.com for facilitating this action by Kyani on my behalf Thank you very much Very respectfully, [redacted]
A return order was prepared on 9/17/$restocking fee and $in one-way shipping was taken out of the refund for a full refund of We double checked on 10/5/to make sure the $was refunded
Dear Mr***, We have reviewed your requestDue to the fact that you cancelled your order within three days, we will waive the 10% restocking fee so long as the product is returned in marketable conditionPlease send the tracking information, and we will expedite the refund processWe are unable to refund return shipping as this money went to a completely different party
We continue to believe that our Customer Service team was correct to ask to talk to the named account holder to verify that [redacted] was authorized to act on her behalfHe was asked this several timesHe claimed she only spoke SpanishThe Customer Service Agent informed Mr [redacted] that he can speak SpanishHowever, when asked again Mr [redacted] emphatically stated “You’re not going to speak to her! You’re not going to do it! It’s not going to happen! I’m not going to allow it!” We only needed verification from her to work out details of a replacement or refund [redacted] refused to allow this to happen Customer Service explained that they would need to return the product in order to examine for the claimed damage, or to receive the Customer Money-Back GuaranteeInstead of returning the product, [redacted] disputed the credit card chargeThe bank ultimately sided with Kyäni and determined it was an invalid disputeIf Ms [redacted] does not want to talk to Kyäni, she should send in a message from her email of record authorizing [redacted] to speak on her behalf, or to make requests for her accountIn addition, she can send photographic evidence so Kyäni can determine if a replacement is warrantedWe still may require the defective product to be sent back for Quality Assurance to examineKyäni offers a 100% Money-Back Guarantee for all customers (minus shipping and handling)To trigger this, customers are required to give Kyäni notice within days of placing the order return all used or unused productsWe will honor the September phone call as notice, and will refund in full, plus shipping and handling if Ms [redacted] returns all her used and unused products to the address below shipped by November 10thPlease email tracking information to expedite this processKyäni Distribution CenterSYellowstone Hwy.Idaho Falls, Idaho 83402If you have any questions, please do not hesitate to reach out to compliance at [email protected]
Kyäni is not a pyramidIt is a MLM Corporation operating in accordance with the laws of the United States and abiding by higher DSA standardsAs a member of the DSA, we honor the fact that you contacted the company to cancel the order within business days of making this order.We received a confirmation from FedEx this morning stating that the product had been reroutedThis morning your refund was issued to your Bank of America card A charge for shipping one way was taken out of the refundDepending on your creditcard, the funds may take up to hours to appear on your account If you would like to file a complaint for any non-compliant behavior of any distributor please write an email to [email protected]
Complaint: [redacted] I am rejecting this response because: my Kyani upline kept demanding I give my product to potential customers/members and kept telling me to keep contacting my friends and familyI was also told I have to use the product myself to be able to be able to give testimony of first hand benefitsTherefore, I have no initial product remaining and none of my second shipment remainingThe upline clearly did not want the products returned This still does not negate the fact that Team Fusion misrepresented the amount of product I was to get with my starter packThe photos shown many times showed two of almost everythingTwo complete months of product plus a little moreWhen I received my starter pack and saw there was not what was shown, I called my first upline who could not give me a listMy second upline took a while to find me the answerI also contacted my Diamond to tell her about itThen in Nashville, they were still showing the same photo of the $starter packI told Maria again and she finally had it fixedI was given information from the beginning and upline stresses you to keep trying and not send it backThen everything is no longer marketable so it cannot be sent back I would not have purchased the $pack if it had been properly represented, which is solely the fault of my uplineAt least a refund of the difference in the middle package and the larger package is expected due to misrepresentation Sincerely, [redacted]
Dear [redacted] , Kyäni strives to provide world class products in timely fashionWe researched this case, unfortunately your order was damaged by the courier during transitThe courier returned the product to our warehouse on 12/12/The products were processed with other returns today Since the courier verified that you never received the product, we have refunded the order in fullIt may take up to hours for the funds to appear back on your credit card Sincerely, Kyäni, Inc
Revdex.com: Although the statement sent to me by the company is not truthful, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me due to I do not want to be associated with this company due to its fraudulent acts Sincerely, [redacted]
We maintain that the contract is clear (stated again below), and the return policy is also listed on the Revdex.com siteA distributor is entitled to 90% back of the product price on unopened marketable productOnce product is received, it may take up to thirty days for the refundIt may take up to hours after the refund is ordered for the funds to appear in your accountIn your case, because you cancelled the order before the product was received, we will give you the customer 100% money back guaranteeThe product tracking information indicates that the product will arrive back by the 13th of JanuaryHowever; because we know the product has not left FedEx's custody, we issued the refund today It may take up to hours for the funds to hit your account PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASEaProduct Satisfaction Guarantee for CustomersUnited States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United StatesCustomers must return all used and unused products to KyäniOnce received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product.bReturn of Inventory by DistributorsKyäni will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyäni in the preceding twelve monthsThe repurchase price shall be percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyäni.For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni.The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventoryCurrently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional products available again on the
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Specifically, I was asking for a refund of the $charge and confirmation that I would not receive any further auto-charges from Kyani I did receive the refund of $39, posted 4/15/17, and more importantly, I did receive confirmation, in writing, from Kyani that I will not be charged in the future (from their response via the Revdex.com complaint system).NOTE: It's unfortunate that the only way to get the refund for unwanted charges, and to receive a positive confirmation that I would not be charged further, is to file a Revdex.com (Revdex.com) complaint It would be nice if Kyani Customer Service was set up to deal with these items in-house Also, I attached a copy of the screen-shot from the Kyani Website, showing the Autoship Profiles Kyani told me that this is the written confirmation that I would no longer be charged; I can tell you that the statement "There are no autoship profiles to display" is not a positive indication that my credit card will no longer be charged I also highly recommend that Kyani create some positive verification for customers to give positive written confirmation...this is not a positive written confirmation that my account is closed and will not auto-charge my credit card in the future.I am satisfied with the response from Kyani made through the Revdex.com, stating that I would not be charged in the future, and I thank the Revdex.com for facilitating this action by Kyani on my behalf Thank you very much Very respectfully, [redacted]
A return order was prepared on 9/17/$restocking fee and $in one-way shipping was taken out of the refund for a full refund of We double checked on 10/5/to make sure the $was refunded
Dear Mr***, We have reviewed your requestDue to the fact that you cancelled your order within three days, we will waive the 10% restocking fee so long as the product is returned in marketable conditionPlease send the tracking information, and we will expedite the refund processWe are unable to refund return shipping as this money went to a completely different party
We continue to believe that our Customer Service team was correct to ask to talk to the named account holder to verify that [redacted] was authorized to act on her behalfHe was asked this several timesHe claimed she only spoke SpanishThe Customer Service Agent informed Mr [redacted] that he can speak SpanishHowever, when asked again Mr [redacted] emphatically stated “You’re not going to speak to her! You’re not going to do it! It’s not going to happen! I’m not going to allow it!” We only needed verification from her to work out details of a replacement or refund [redacted] refused to allow this to happen Customer Service explained that they would need to return the product in order to examine for the claimed damage, or to receive the Customer Money-Back GuaranteeInstead of returning the product, [redacted] disputed the credit card chargeThe bank ultimately sided with Kyäni and determined it was an invalid disputeIf Ms [redacted] does not want to talk to Kyäni, she should send in a message from her email of record authorizing [redacted] to speak on her behalf, or to make requests for her accountIn addition, she can send photographic evidence so Kyäni can determine if a replacement is warrantedWe still may require the defective product to be sent back for Quality Assurance to examineKyäni offers a 100% Money-Back Guarantee for all customers (minus shipping and handling)To trigger this, customers are required to give Kyäni notice within days of placing the order return all used or unused productsWe will honor the September phone call as notice, and will refund in full, plus shipping and handling if Ms [redacted] returns all her used and unused products to the address below shipped by November 10thPlease email tracking information to expedite this processKyäni Distribution CenterSYellowstone Hwy.Idaho Falls, Idaho 83402If you have any questions, please do not hesitate to reach out to compliance at [email protected]
Kyäni is not a pyramidIt is a MLM Corporation operating in accordance with the laws of the United States and abiding by higher DSA standardsAs a member of the DSA, we honor the fact that you contacted the company to cancel the order within business days of making this order.We received a confirmation from FedEx this morning stating that the product had been reroutedThis morning your refund was issued to your Bank of America card A charge for shipping one way was taken out of the refundDepending on your creditcard, the funds may take up to hours to appear on your account If you would like to file a complaint for any non-compliant behavior of any distributor please write an email to [email protected]
Complaint: [redacted] I am rejecting this response because: my Kyani upline kept demanding I give my product to potential customers/members and kept telling me to keep contacting my friends and familyI was also told I have to use the product myself to be able to be able to give testimony of first hand benefitsTherefore, I have no initial product remaining and none of my second shipment remainingThe upline clearly did not want the products returned This still does not negate the fact that Team Fusion misrepresented the amount of product I was to get with my starter packThe photos shown many times showed two of almost everythingTwo complete months of product plus a little moreWhen I received my starter pack and saw there was not what was shown, I called my first upline who could not give me a listMy second upline took a while to find me the answerI also contacted my Diamond to tell her about itThen in Nashville, they were still showing the same photo of the $starter packI told Maria again and she finally had it fixedI was given information from the beginning and upline stresses you to keep trying and not send it backThen everything is no longer marketable so it cannot be sent back I would not have purchased the $pack if it had been properly represented, which is solely the fault of my uplineAt least a refund of the difference in the middle package and the larger package is expected due to misrepresentation Sincerely, [redacted]