KZRV, LP

Initial Business Response / [redacted] (1000, 10, 2015/08/22) */ KZ will return the unit to the factory for repairs and evaluation

Initial Business Response / [redacted] (1000, 8, 2015/05/01) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @kz-rv.com After consulting with [redacted] and our service department, I believe the best move toward resolution is for a factory representative to travel Ohio and inspect the trailer with the customer and assess the complaints and condition of the unitWe will expedite this offer and ask for a date next week (5-thru 5-8) when the meeting can occur OFFER: We will come to a resolution offer at the conclusion of the inspection Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent an email to set up a time to come inspect my camperI was informed not to accept this response until they have inspected my camper and have made a resolution offer that I accept Final Business Response / [redacted] (1000, 16, 2015/05/26) */ KZ will agree to replace the RVI am searching our data base for an available replacement unitI will contact the customer once we located a vehicle with the process and details [redacted] Final Consumer Response / [redacted] (2000, 18, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 13, 2017/02/02) */ Contact was initiated with the customer both by e-mail and by telephone (left a voicemail) to reach a resolution directly with the customerDM Initial Consumer Rebuttal / [redacted] (3000, 15, 2017/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Have a rep from k-z coming to look at the camperWon't know out come until after the inspection is done More to follow on the outcome

Initial Business Response / [redacted] (1000, 11, 2015/06/22) */ After contacting the vendors on the consumers behalf, KZ will cover the cost of repairsConsumer is asked to please forward details of out of pocket expenses paid my attention either by e-mail scanned copies or by mailHe will be reimbursed promptlyDelbert [redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I really do appreciate the response from Mr [redacted] and I will get this information sent asapWhat is the email address that I need to send this information to? I hope KZ follows through with their resolution and this will mean a lot to my wife and I because so far this has been a nightmare for us with the new camper

Initial Business Response /* (1000, 9, 2016/09/09) */
KZ representatives contacted the customer direct and the unit is being returned to the factory for repairs
Initial Consumer Rebuttal /* (3000, 11, 2016/09/12) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I know they have picked up the unitThat does not solve my problemI need my unit fixed percent or they need to trade it out for a new one

Initial Business Response /* (1000, 14, 2016/12/29) */
KZ has contacted Norcold ( the manufacture who carries the warranty responsibility for the refrigerator) in an effort to get this problem resolvedSince the complaint remains unresolved, KZ will authorize the selling dealer to take necessary
steps to resolve the issue under KZ's authority and cost up to and including replacing the refrigerator
Initial Consumer Rebuttal /* (2000, 16, 2016/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2017/07/25) */
The customers unit came to KZ for a third time in June of 2017, the customer was concerned with additional mold in the unit and also reported an issue with the bathroom doorKZ picked up the unit and brought it back to the factory for
additional testing and the repair of the doorAn air quality test was conducted along with tape tests as per the customer by an independent companyThe test results came back clean with no detection of mold presentThe bathroom door was repaired and the unit was delivered back to the customer
Initial Consumer Rebuttal /* (3000, 14, 2017/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company returned the unit with the propane cover missing and weight distribution pins missingThe company did offer a three year warranty, however no paperwork has been sent so at this point it doesn't existWe have followed up and have received zero communication from KZThe company has denied our request for a new trailer even though we have had to endure significant hardships to get the trailer in the condition it should have been in when we purchased it brand newWe have asked for financial compensation for months and they keep telling us that it is pendingWe are completely dissatisfied with this company for the continued lack of follow through and lack of integrity in their work and their product
Final Consumer Response /* (4200, 26, 2017/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has not provided the promised warrantyThey have provided no reimbursement which was first requested in AprilI assume they are waiting for this Revdex.com complaint to close before denying my request
Final Business Response /* (4000, 38, 2017/10/09) */
In response to the request for a three year extended service contract and lack of response in a timely manner regarding the subject, KZ will provide the customer with a five year extended service contractThe customer should receive information regarding the details of the contract in the next couple of weeksThe original request from the customer was for three years however KZ will add an additional two years because of all the delays

Initial Business Response /* (1000, 8, 2016/11/18) */
KZRV will contact the customer direct and make an offer to bring the unit back to the factory to make the necessary repairs

Initial Business Response /* (1000, 8, 2017/09/01) */
Contact Name and Title: *** *** Warranty Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@kz-rv.com
The materials for the repair were shipped on 8/they are currently stuck in Houston Texas and will be delivered once the area
clears up

Initial Business Response /* (1000, 11, 2016/09/13) */
KZ will contact the customer directly to gather more information and seek a resolution
Initial Consumer Rebuttal /* (3000, 19, 2016/11/22) */
KZ has never contacted us or attempted to resolve our issueThe information they provided Revdex.com was
inaccurate
Final Consumer Response /* (3000, 34, 2017/04/11) */
KZRV, LP has still never calledI received one email asking to set up a meetingI replied with the information requested and KZRV, LP hasn't ever responded
I would never buy KZRV, LP product
Final Business Response /* (1000, 39, 2017/05/13) */
Sent the customer an e-mail 5-13-and left a voicemail to assist in setting up a phone conference for Monday or Tuesday which will include the frame manufacture

Initial Business Response /* (1000, 8, 2016/11/28) */
KZ will contact the customer directly to work out a resolution
Initial Consumer Rebuttal /* (2000, 19, 2017/02/01) */
Hi Kayonda-
Thank you for following up with thisWe have been contacted and have a reached a agreed upon price for
the replacement trailerHowever, We do not have anything in writing yetThe last we heard they are working with their shop floor manager on the building plansWe are hoping to receive the final details this week
As soon as I get any sort of documentation I will upload it to the link below
Thanks again!
*** ***

Initial Business Response /* (1000, 8, 2016/09/09) */
K has forwarded a settlement offer to the consumer
Initial Consumer Rebuttal /* (2000, 10, 2016/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a tentative acceptanceKZ did provide a settlement
offerIt was ultimately not what I really wanted, but I am glad they made some effort to make this rightI would ultimately prefer a flat-out refund on this purchase as I firmly believe it's the only way to make this rightThey did offer a new unit, but with production time it would likely interrupt our one and final chance for a vacation this yearRather than ruin all planned vacations in this unit, we are keeping the existing/repaired unit so long as KZ keeps their promise to extend our warranty and validate the repairs were completed adequatelyThey also offered a loss of use settlement but it hardly covers the lost fees for lost trips, storage fees and other chargesI will be waiting for KZ to provide final paperwork to move forwardIt's now officially a full months without the unit and I can only hope the repairs were adequately completedI have also requested that the unit repairs and payment be performed within days of acceptance of this offerI hope I don't have a follow up regarding this issue and that KZ holds their word to make this happenUltimately we had to make a decision and it's just unfortunate we didn't get what we really desiredBest of luck to other purchasersFor those with appliance issues, and certain mechanical issues, that's unfortunate but many of those should be repairable and performed relatively timelyI do believe there are certain issues, such as ours should have received more prompt attention from the beginning

Initial Business Response /* (1000, 5, 2017/06/02) */
We have contacted the Awning manufacture and they are reviewing the previous claim as well as the current problem as described by the customerEither KZ or the awning manufacture will contact the consumer directly to resolve the problem
Initial Consumer Rebuttal /* (2000, 7, 2017/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this but I am giving them weeks to contact me regarding this or I will file another complaint
Final Business Response /* (4000, 20, 2017/08/04) */
*** *** KZ customer Service Manager attempted to contact the consumer by phone and left a voicemail at both contact numbersThe awning manufacture will no longer support the awning product due to the product being out of warrantyKZ will provide the requested reimbursement through our customer service department since the KZ warranty had expired by the time of the second failure as wellMr*** will continue to call the consumer or they may return his call to the number provided in the phone message
Final Consumer Response /* (2000, 22, 2017/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/08/26) */
I have reviewed the file and our Aftermarket Services Manager (Mark [redacted] will be contacting the customer directly to resolve the remaining issues with the trailer , up to and including offering a repair at the factory. Delbert...

[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Aftermarket Service Manager has contacted us and has offered to have the camper brought to their factory for repair. Because we do not want to involve the dealership with whom we purchased the camper from we asked to deliver it ourselves. As of right now we will be traveling to Indiana on Oct 12, go over our concerns with him and leave the trailer there for inspection and repair. We have marked "yes" as accepting the company's response, because they did contact us. However, there have been no repairs made yet. If KZ doesn't follow thru with that to our satisfaction we will be requesting that the claim be reopened. Thank you for your help in this manner.

Initial Business Response /* (1000, 6, 2016/08/23) */
Contact Name and Title: [redacted] V.P.
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@kz-rv.com
Mr. [redacted]
Please provide the Vehicle ID Number (VIN) allowing us to access the vehicle information, as well as provide accurate...

information regarding the warranty coverage. In addition, any photographs you could provide would be beneficial. Thank you [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is clearly a form letter as [redacted] couldn't address us by the correct name - who is Mr. McDonald? Also, this is clearly a stall tactic as we have already sent all the information requested. Mr. [redacted] should speak with [redacted] at his own company, she asks her supervisor daily for him to call us. We have done everything they've asked, sent all evidence and a registered letter to Mr. [redacted] himself three weeks ago. He can't even be bothered to look up our file at his own company nor address us by the correct name?
Final Business Response /* (4000, 13, 2016/09/14) */
KZ will contact the consumer directly to discuss resolution.
Final Consumer Response /* (2000, 27, 2017/01/18) */

Initial Business Response /* (1000, 10, 2015/08/22) */
KZ will return the unit to the factory for repairs and evaluation.

Initial Business Response /* (1000, 15, 2016/10/13) */
KZ will contact the customer direct to obtain the additional information needed to process the complaint. DM
Initial Consumer Rebuttal /* (3000, 17, 2016/10/17) */
[redacted],
[redacted] (KZ Aftermarket Manager) spoke with the customer...

today. We agreed to send a product specialist to the [redacted] residence next week to review the trailer complaints with the customer there. I could not find a way to upload this information online, so I am email directly to you. Thanks [redacted]

Initial Business Response /* (1000, 8, 2015/05/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@kz-rv.com
After consulting with [redacted] and our service department, I believe the best move toward resolution is for a factory representative to...

travel Ohio and inspect the trailer with the customer and assess the complaints and condition of the unit. We will expedite this offer and ask for a date next week (5-4 thru 5-8) when the meeting can occur.
OFFER:
We will come to a resolution offer at the conclusion of the inspection .
Initial Consumer Rebuttal /* (3000, 10, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent an email to set up a time to come inspect my camper. I was informed not to accept this response until they have inspected my camper and have made a resolution offer that I accept.
Final Business Response /* (1000, 16, 2015/05/26) */
KZ will agree to replace the RV. I am searching our data base for an available replacement unit. I will contact the customer once we located a vehicle with the process and details. [redacted]
Final Consumer Response /* (2000, 18, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title: Delbert [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kz-rv.com
As of 8-17-2015, KZ entered into dialog directly with Mr. [redacted] working toward a resolution for his complaint. This dialog is ongoing. We...

will report here once an agreement has been reached. Delbert [redacted]
OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] has yet to contact me, twice now I was told he would call to discuss this complaint but have never heard from him.
A second party, (Mr [redacted] told us he thinks they would replace the unit and we sent a response of what we wanted but Mr [redacted] stated he can't make those decisions that Mr [redacted] would call...twice we were told this and twice he never called.
We want to know what's going on...we STILL are left in the dark.
My wife and I are ready to take this matter to legal action....we don't deserve to be ignored.
Final Business Response /* (4000, 27, 2015/11/09) */
Company was contacted Kristen stated the issues have been resolved.
Final Consumer Response /* (2000, 37, 2016/01/05) */
RV. ...We're in the new RV that KZ gave us....a few minor things need to be fixed...one of the auto fans in the ceiling doesn't work and a broken window shade. ...we're under the impression that it's being taken care of. ...but we're very happy with th...

Initial Business Response /* (1000, 13, 2017/02/02) */
Contact was initiated with the customer both by e-mail and by telephone (left a voicemail) to reach a resolution directly with the customer. DM
Initial Consumer Rebuttal /* (3000, 15, 2017/02/10) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
Have a rep from k-z coming to look at the camper. Won't know out come until after the inspection is done More to follow on the outcome.