KZRV, LP

Initial Business Response /* (1000, 11, 2015/06/22) */
After contacting the vendors on the consumers behalf, KZ will cover the cost of repairs. Consumer is asked to please forward details of out of pocket expenses paid my attention either by e-mail scanned copies or by mail. He will be reimbursed...

promptly. Delbert [redacted]
Initial Consumer Rebuttal /* (2000, 13, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I really do appreciate the response from Mr. [redacted] and I will get this information sent asap. What is the email address that I need to send this information to? I hope KZ follows through with their resolution and this will mean a lot to my wife and I because so far this has been a nightmare for us with the new camper.

Initial Business Response /* (1000, 12, 2016/07/22) */
Contact Name and Title: [redacted] V P Corp
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@kz-rv.com
We have reviewed the records for warranty as well as customer service contacts. Considering the age of the unit and gaps in contact...

regarding the previously offered repair, KZ will schedule a representative to meet with the customer and inspect the vehicle prior to issuing a final decision on resolution.
Initial Consumer Rebuttal /* (3000, 14, 2016/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I thank KZ RV for responding to the Revdex.com. I cannot accept the response outright, given a previous email in my possession in which KZ had committed to fix the defect in full at their cost, with no limitation period.
In order to get this moving, I am committed to a resolution with KZ. Mr. [redacted] had planned to provide a response by the end of the week (Friday July 29, 2016) and had informed me he was working on logistics of a KZ representative to view my trailers defect, but I have not heard anything further to date. I trust I will hear something by August 1 or 2 at the latest.
Once I hear back from KZ, and things start heading towards a resolution, I would be happy to review as to whether I accept the response from KZ.
I look forward to hearing from KZ at their very earliest convenience, and thank Mr. [redacted] for his previous email of July 27, 2016
Final Business Response /* (4000, 16, 2016/08/09) */
Having confirmed the trailers location and availability, we have scheduled an inspection of the vehicle for August 25th.