L & B's Concrete Landscape Borders

Customer contacted us and sent us a picture of an area that was damaged right after we installed his curbingHowever, we contacted the customer and told him that this damaged was not caused by us, someone or something step into it or hit it before it was driedThis damage is not a warranty issue
or caused by L & B'sWe were never told about a section that is white, that generally is caused by water getting to the borders before they are fully dry and it gets under the sealerCustomer know that water needs to be off for 48-hoursWe will need to see a picture of that area to determine if that is the problem or notThis customer has been very difficult to work with from the beginning and this is just another example of thatWe were willing to go out for good customer service to fix the damage for the customer but we will not do that at this time since this is not caused by us

This is what was stated in the initial complaint by Mrs***- "Now we plan go to court to recover the funds." Proceed as you see necessary

As of today we still have not received the pictures we requested on the white spotsWe can't determine what the issue is on that until we see picturesIn regards to the area that is damaged, someone or something has hit that or stepped on itCould have been an animal we have no way of knowing but it is not caused by usThe customer is stating that our materials were faultyThat is an untrue statementFirst of all we lay over 1,jobs a year and we haven't had any issues with the material being faultyIf the cement was bad it would be crumbling in other areas not just this one spot and this is not crumbling it has been stepped on or hitThis is not a workmanship or material issueIt is NOT covered under the warrantyIf the customer would like us to fix the damage we can do so when we start up in the SpringPer the signed contract it states that we would do this for a minimum of $Also once we receive the pictures from the customer on the white spots we can determine if this is a warranty issue

Initial Business Response /* (1000, 9, 2015/10/01) */
The customer and the owner are working together to get the color issued fixedWe have been out to his house and the color is still an issue so they are working together on getting this handled ASAPPer customer once this is completed he will
remove the Revdex.com compliant
Initial Consumer Rebuttal /* (3000, 12, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They came out to do the repair and it is again not the correct colorThey have stated that they will yet again come out to repair but I will not consider the case closed until it is finished
Final Business Response /* (4000, 18, 2015/10/30) */
Customers job was fixed to his satisfaction and he told us that he would remove the compliant from the Revdex.com
Final Consumer Response /* (2000, 20, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue has been resolved

Complaint: ***
I am rejecting this response because:Nothing has been filed with the courtI am attempting to resolve the issue through the Revdex.com, so that we don't have to go to courtIt is clear
that L&B did not comply with their contractThey charged more than the bid, used old lights rather than new ones as shown in the bidNow they are evading the issue saying it is with the courtsthe court is NOT involved at this point and I would prefer that the court NOT get involvedL&B needs to discuss this issue in good faith and demonstrate to their client base that they are a reputable company will to resolve issues with clients
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The business was the one that cancelled the job because they couldn't give us a date that worked for the install At the time of the cancellation, they said they would refund our down payment We didn't cancel the job However, because of the poor customer service, we will take our business elsewhere
Sincerely,
*** ***

We are not at liberty to discuss this, since it will now be handled in court.Thank you,***

(The consumer indicated he/she DID NOT accept the response from the business.)
I have sanded the edging to remove white spots myself
To request $to repair the faulty material is ludicrous, since that was almost the cost of the entire project
I will have to find another company to edge my back yard

We do approximately a jobs a year, & we normally never have any billing issues We went above and beyond for this individual after completion of her project Upon completion of project payment in due in full, and in this case it wasn't received because of a billing concern
Upon notification of the concern we sent the sales rep to the homeowner’s address, after attempts on the phone to explain the billing we figured the sales person would be the best solution The sales team addressed the issue with the husband and he understood the bill completely and paid the full amount that was due This isn't a complex billing system we have pretty simple system This is a case of somebody wanting something for free and we are here to make an honest living ourselves The additional 5% you get is for doing the natural stone stamp for your job, not for pieces of your job FYI The gift cards are done at the beginning of the month for the previous month since we sent out between 125-a month out after bill is paid so that will happen as the process happens. Case closed for our company & we will not offer any further response it a pretty simple bill The facts are he facts and filing a complaint with the Revdex.com wont make us alter what is correct and fair as we treat all our customers Gift card will be issued even after this complaint

The contract states there is a 20% cancellation fee? We are more than willing to apply that to their job, time is running out for this season because weather is going to be an issue We would love to get this handled but going back and forth in responses is going toaffect us getting the job completed Please advise!

L & B Borders gave us a call the next morning after we submitted thecomplaint to your offices. It was notuntil June 23rd & 24th they madethe needed repairs/replacements and re-coated the concrete bordersas promised in the warranty we purchased. We are comfortable that
they have fulfilled the warranty as guaranteed. *** * *** ***
***

We tried for weeks to contact this customer for payment, and never got a returned call. The issues all arrived when we informed if payment wasn't received by COB we would have to turn them to collections, and than we finally got a call after. This issue is in collections, and will become
a legal issue as it progresses

Mr*** has been satisfied and told us that he would be removing this compliant with you

Tell us This is not a valid complaint for the following reasons:1. Discounts/ are normally done on a dollar amount if you change the size of the job we do adjust to the next available discount.2. The special we were running for the Natural Stone Stamp did not qualify after customer
changed the stamp to *** ***3. We completed the job and were about clean up, and the customer said it was not the stamp she wanted i.eNatural Stone, and we have signed documents showing Natural Stone. This being said individual requested we change it to *** *** , so this obviously cost money & time. The additional time and cost was passed on.4. The interesting comments about my staff is unacceptable and not valid. Shame on them not having a brochure on them, of course they don't carry them like my s ales team and design team do they are the installers. 5. We spend all day off & on explain the process and the charges to the customer. They wanted to argue their point over and over, & the facts are your change the footage and stamp after the fact it cost us money & the charge is passed on. We also have documents showing the credit card authorization form and design sheet

We went out and remeasured, and discussed the bill with her husband and he agreed, and was satisfied with the job and product The wife making this complaint wasn't there, and the husband & a representative of the company addressed the bill and charges. We are pretty honest, and up-front this individual didn’t have an issue receive a gift card also from us for the job. In addition the additional 5% is for doing the stamp for the whole job not just a portion to get more money off the bill, we did two different stamps on this job anyway. This file is closed, and handled as far as we are concerned. L & b’s can’t explain the bill any clearer we sent a rep out to help explain it the husband understands but the wife doesn’t

Final Consumer Response /* (2000, 10, 2015/09/08) */
I provided a new sprinkler and L&B Concrete Borders installed it
This complaint is resolved