L & L Optical, PA

On 8-26-the customer came to our dealership and ask the service advisor? for a for wheel alignment because she told she needed oneThe service advisor wrote the repair order and gave a estimate of $and? advise the customer that the ? four wheel alignment was $119.95.The
customer got a free loaner car? and left the dealership.? When the car was done the service advisor called and advised the customer the car was done and the final price of $with tax, the repair order was invoiced and printedWhen the customer came to the dealership to pick up car she then? produced two coupons that both stat must present at time of write up from different dealerships not Toyota of RentonThe service advisor came to see me and I told him that we would? accept the $coupon because it was from a Toyota dealership that was at? least close to Renton the other was notI was advised after the customer left that she had paid and leftThis is the first? I have heard that the customer was? trying to reach me as? I never got a voice mail.?

Toyota USA I=s aware of the customers concerns, as there are many like his through out the USAToyota is working on a new third brake light gasket and our customers name is on the listAs soon as Toyota USA releases the new part Toyota of Renton will contact? our customer and replace it at no
charge.?

Complaint: ***I am rejecting this response because:?
?
This does not solve my problem? You buy a brand new expensive truck and I think one of the expectations is that you don't have to sit in soaking wet seats and clean the interior of your vehicle everyday for over a month when the vehicle is less than month old
Telling me that a part is being assembled by a third party manufacturer is not a solution to my problem when I've already been waiting over month for the part? Telling me to wait for an unknown period of time is not a solution?
Sincerely,*** ***

Complaint: [redacted]
I am rejecting this response because: I have attached the original paperwork for you to review,you will see there is nothing on there about them not be responsible for damages. The damages to my home are a direct result of the leveling they did for the warranty work. At the time [redacted] said it was not necessary to have the engineer preset for warranty work, however I feel had an engineer been there I would not have the damage to my garage and doors. I'm not talking that the doors stick and need to be adjusted. What they are saying is we leveled the floor and it doesn't matter what we damaged or dest[redacted]ed in the process as long as that floor is level. Once again the damage to my home is a direct result of their work. I will get you a detail list of the damages and what it is going to cost me to have them fixed. I would like to have contact information for the owner of this company, I have asked for this information several time and they ( SFR ) are not willing to give it to me. I am going to have to cut a hole in the ceiling of my garage to see if there is any structural damage to the beams. I can not believe they can deny that they caused this damage.
Regards,
[redacted]

[redacted],We did work on the house and covered patio. I've attached a key indicating where we placed the piers. As you can see from the first attachment, there were 19 exterior piers placed 14 interior piers placed for the main house. From the second attachment, the covered patio key, you can see that we placed 13 exterior, and 5 interior. Total pier count for both is 51 piers, which is what you were invoiced. There is no discrepancy in what you were invoiced and the work that was performed.

We are sorry for the unforeseen damages and expenses that have arisen due to the foundation leveling, and the following warranty repair that was performed.  Our estimate states that we do not assume responsibility for any damages as a result of leveling of the foundation.   We did...

hire an independent engineer to evaluate the situation to determine if any repairs were done out of standard.  His findings were that the foundation repair we performed was not the problem, but that the foundation is still out of level in areas where we have not performed any repair, and that the solution would be to correct the foundation deflection in these areas.  This report and recommendation were sent to you for your review as well as our estimate.  We believe that we have fulfilled our obligation in regards to the warranty that we provided and our contractual responsibilities,  as well as consult with an independent engineer on how to move forward.  We have included a discount in this estimate to help offset the cost of other repairs that may be needed after the foundation has been leveled.  Please let us know if you would like to move forward per the engineer's recommendation.

[redacted],The paperwork you have submitted is the invoice which we provide to the homeowner after an estimate (with terms) has been accepted. We submit the estimate (with terms) prior to payment so you have a chance to review before making a commitment. I have submitted your original estimate as an attachment to this response. The terms are as follows:TermsOwner agrees to pay half upon start of job and balance upon completion of job.Concealed or undisclosed conditions at jobsite can result in additional work. Any added charges will be approved by Owner.It is the intent of this Contract to stabilize and level the foundation, not to alter cracks in the structure.Contractor will not assume responsibility for plumbing, landscaping, utility lines, interior or exterior repairs existing before or after the work is done except as stated by this proposal.*Warranty is activated upon receipt of full, final payment.Our system indicates that you received this estimate as a PDF attachement from your initial inspector, [redacted], and again via email through our estimate system on the 7th of August 2013 at 11:48AM. The estimate was viewed by you once on the 12th of August 2013 at 11:35AM, and the invoice was paid in full the 15th of August 2013 at 4:22PM. It is the belief of both Superior Foundation Repair and the independent engineer that we have fulfilled our contractual obligation, and the issues you are experiencing fall outside the scope of work that was completed on your property.Regards,Superior Foundation Repair

Complaint: [redacted]
I am rejecting this response because: Initially when I had as Superior Foundation Repair for a quote in July of 2013 I was told my home would need the following. 37 Exterior Piers and 14 Interior Piers at a cost of $14,300.00 After the quote was excepted and work had begun I request a few ( 3 to 5 ) piers be install on my patio to stabilize it. It was not until after I had contact Superior Foundation Repair to request warranty work did I receive a diagram showing that they had install 18 piers in and around my patio. If you compare the original quote to the final invoice the prices are the same. It was not until the damage to my house caused as a direct result of the warranty work that this all came to light. If Superior Foundation Repair would be forth coming and honest and provide a copy of the original diagram for the quote we would see that all the piers were intended for the home. As a result of Superior foundation not installing the 18 piers that were intended for the exterior of my home and moving them to the patio without authorization or any kind of communication on this matter at all is the reason warranty work did so much damage. I have 3 doors that are under so much pressure they will not open. This is not just your normal adjustment that is needed to be made when a home shifts. I also have one door that will not close and it would take a complete reframing to make this possible. I authorized Superior Foundation Repair to install 37 exterior piers and 14 interior piers in and around my home and this was not done, as a result of them not doing this, I had to request warranty work which in turn caused the damage that I am now faced with and I still do not have the foundation work I paid for. If Superior Foundation Repair had communicated to me that they were going to remove piers from around my home and place them around the patio I would not have authorized it and if they had told me it would take 18 piers to stabilize my patio at a cost of $400 per pier I would not have authorized the repair. After I complained about the damage to my home SFR came back with a quote on 8/14/17 for an additional $6,450.00 which consisted of 18 exterior piers and 3 interior piers. After I hired my own engineer they came back with a quote for an additional $14,050.00 which consisted of 28 exterior piers and 11 interior piers. I would like a clear explanation as to why my home went from needing Original quote - 37 exterior piers and 14 interior piers @ a cost of $14,300.00 Second quote - 55 exterior piers and 17 interior piers (includes original amount of piers) @ a cost of $20,750.00 Third quote - 65 exterior piers and 25 interior piers (includes the original amount of piers) @ a cost of $28,350.00 AT this point we need to find a reasonable solution at a reasonable price. I don’t feel like I should have to pay out another $14,050.00 because their employee with or without their knowledge took piers that were meant for my home and placed them around the patio.  
Regards,
[redacted]

We did offer to tape and float, and adjust the door. I'm not sure why that never happened. If Mrs. [redacted] is ready I can facilitate that through Mr. [redacted]. I also agree with Mrs. [redacted] that Angie's List completely mishandled this case. We stand by our work and will honor the promise that we made...

to Mrs. [redacted]. There has been a lot of misunderstanding largely due to Angie's List's handling of the case.

This is response to the reply from Superior Foundation Repair regarding the current dispute I have with them. In August of 2013 I was given a quote for foundation repair on my home of 37 exterior piers and 14 interior piers for the price of $14,300.00. I accepted this quote and paid for this service. It wasn't until the warranty work was done in July of 2017 that I realized that I was only provided 18 exterior piers and 9 interior piers on my home and not the number of piers I had paid for. I believe that the lack of these additional piers in and around my home are what has caused the damage to my home that initiated the original complaint.   Thank You,   [redacted] ###-###-####