L & L Travel

Dear Revdex.com Team,Thanks for reaching usWe highly value any feedback and suggestion to improve our service qualityMeanwhile, please accept our sincere apology for any inconvenienceThe establishment of Quality Control Department of L&L Travel aims to assist either customer with resolving any cases that have been addressed in timely fashion.By reading this complaint, clients never contact usFrom our record, clients were no show on that dayWe acknowledged that this customer booked the tour from Take ToursPlease be trustful, even though a well-posed business relationship has been maintained with Take Tours Team, we would never waive our responsibility without inquiring correlated peopleAs tour operator, all explanations are comprehensively claimed based on thorough investigation with our great endeavorsPlease be trustful, we will enhance our regulation on customer serviceIf there is anything we could assist with, please let us knowThank you, and have a good day!

I have already known this issueWe are just responsible for the tickets, not the operationAnd I need more time to figure out what happened exactly, then I will get back to you as soon as possibleThanks [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although L&L Tour admitted that's their mistake, but we could not get a fair feedback We only stayed in Finger Lake and Grand Canyon of the East minutes each (they are the major places in the tour, please find their selling information in attachment), didn’t go to any winery, plus lot of suffers in mental and physicalBut the real amount L&L refunded to us is $each person (as their 1st offer, $for persons.)It’s too far from what we sufferedThe 2nd is a tipWe paid to driver separately, but we don’t think the guide deserves any gratuity for his poor serviceThe 3rd and 4th aren’t refunds; they shouldn’t collect the money from customersA business should get penalty for the fraud.For such an irresponsible travel agent, I don’t think I can bear another trip with them in future10% off (the 5th) coupon doesn’t attract me at allI would appreciate Revdex.com to help to deal my claimJust wondering don’t we have any regulation/act to manage a business that couldn’t take responsibility for their fault product/service? Sincerely, [redacted] ***

Thank you for your feedback regarding your 2- day Finger Lakes and Grand Canyon tour departed on 5/**We do apologize for the mismanagement occurred on your trip, and would like to refund you both 50% of the tour fee portion of your purchase amount and the tour guide's portion of the gratuity
Please be assured that we did take your feedback very seriously, and the tour guide involved has been suspended from servicesPlease see below are the compensation that we can offer: 1.50% tour fee: $128(tour fee per person)*passengers-$80(one night hotel fee)-$80(bus fee:$20/per person/per day*days)=$2.Tips of tour guide: $4(as you told me that is all you gave to tour guide) 3.Watkins Glen: $10*passengers=$4.Grand Canyon of the East: $10*passengers=$5.10% off discount coupon for your next trip Total $Please send me back your address and your official name on your ID, we will mail you checkIf you have any question please let me knowThank you Truly yours, Ava W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There have no advance results at allCould I have any comments from Revdex.com?
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have already known this issueWe are just responsible for the tickets, not the operationAnd I need more time to figure out what happened exactly, then I will get back to you as soon as
possibleThanks*** ***

Revdex.com:
At this time, I have not been contacted by L & L Travel regarding complaint ID ***
Sincerely,
*** ***

Thank you for your feedback regarding your 2- day Finger Lakes and Grand Canyon tour departed on 5/**. We do apologize for the mismanagement occurred on your trip, and would like to refund you...

both 50% of the tour fee portion of your purchase amount and the tour guide's portion of the gratuity. Please be assured that we did take your feedback very seriously, and the tour guide involved has been suspended from services. Please see below are the compensation that we can offer: 1.50% tour fee: $128(tour fee per person)*2 passengers-$80(one night hotel fee)-$80(bus fee:$20/per person/per day*3 days)=$48 2.Tips of tour guide: $4(as you told me that is all you gave to tour guide) 3.Watkins Glen: $10*2 passengers=$20 4.Grand Canyon of the East: $10*2 passengers=$20 5.10% off discount coupon for your next trip Total $92 Please send me back your address and your official name on your ID, we will mail you check. If you have any question please let me know. Thank you Truly yours, Ava W[redacted]

not sure if I can help you, could you please provide more information? thank you Ava

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although L&L Tour admitted that's their mistake, but we could not get a fair feedback.  We only stayed in Finger Lake and Grand Canyon of the East 10 minutes each (they are the major places in the tour, please find their selling information in attachment), didn’t go to any winery, plus lot of suffers in mental and physical. But the real amount L&L refunded to us is $24 each person  (as their 1st offer, $48 for 2 persons.). It’s too far from what we suffered. The 2nd is a tip. We paid to driver separately, but we don’t think the guide deserves any gratuity for his poor service. The 3rd and 4th aren’t refunds; they shouldn’t collect the money from customers. A business should get penalty for the fraud.For such an irresponsible travel agent, I don’t think I can bear another trip with them in future. 10% off (the 5th) coupon doesn’t attract me at all. I would appreciate Revdex.com to help to deal my claim. Just wondering don’t we have any regulation/act to manage a business that couldn’t take responsibility for their fault product/service?  
  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although L&L Tour admitted that's their mistake, but we could not get a fair feedback.  We only stayed in Finger Lake and Grand Canyon of the East 10 minutes each (they are the major places in the tour, please find their selling information in attachment), didn’t go to any winery, plus lot of suffers in mental and physical. But the real amount L&L refunded to us is $24 each person  (as their 1st offer, $48 for 2 persons.). It’s too far from what we suffered. The 2nd is a tip. We paid to driver separately, but we don’t think the guide deserves any gratuity for his poor service. The 3rd and 4th aren’t refunds; they shouldn’t collect the money from customers. A business should get penalty for the fraud.For such an irresponsible travel agent, I don’t think I can bear another trip with them in future. 10% off (the 5th) coupon doesn’t attract me at all. I would appreciate Revdex.com to help to deal my claim. Just wondering don’t we have any regulation/act to manage a business that couldn’t take responsibility for their fault product/service?  
  
Sincerely,
[redacted]

Dear Revdex.com Team,Thanks for reaching us. We highly value any feedback and suggestion to improve our service quality. Meanwhile, please accept our sincere apology for any inconvenience. The establishment of Quality Control Department of L&L Travel aims to assist either customer with resolving any...

cases that have been addressed in timely fashion.By reading this complaint, clients never contact us. From our record, clients were no show on that day. We acknowledged that this customer booked the tour from Take Tours. Please be trustful, even though a well-posed business relationship has been maintained with Take Tours Team, we would never waive our responsibility without inquiring correlated people. As tour operator, all explanations are comprehensively claimed based on thorough investigation with our great endeavors. Please be trustful, we will enhance our regulation on customer service. If there is anything we could assist with, please let us know. Thank you, and have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
There have no advance results at all. Could I have any comments from Revdex.com?  
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have already known this issue. We are just responsible for the tickets, not the operation. And I need more time to figure out what happened exactly, then I will get back to you as soon as possible. Thanks. [redacted]

Review: We participated a tour for 2 days Finger Lakes and Grand Canyon of the East (Letchworth State Park, White Water Rapid ) on May [redacted] and [redacted]. Unfortunately it turns a disaster, and totally ruined our holiday tour plan.

Service Provider: L&L Travel

Guide: Denny

The Fraud:

1. There is a tour of winery in the brochure on day 1. But Denny told me privately (because I asked him why didn't we go) it’s not the right season to go to there. So the tour was cancelled. But he never announces it publicly. I believe everyone knows winery can go in any season.

2. Denny collected $10 as “Admission” for Watkins Glen, but it’s free in the Memorial Day weekend.

3. Denny also collect $10 for Letchworth State Park. Again, it’s free in the Memorial Day weekend. When we asked him to refund us, he said that if he doesn’t collect it, company would lose money.

4. Denny collected $18 as “Admission” for Corning Glass Museum. The fare should include a show in the museum, but we arrived too late to see the show, he never explain it to us before we found the truth next day.

The Unacceptable Services:

1. Denny found he lost two passengers, and they were in other bus, which headed to south (Incredible! Two tour guides made the mistake), then he re-routed to PA to pick them up while we were heading north to Albany. He didn’t make any statement to us before we arrived their meeting point. It messed up entire itinerary. Denny said he doesn't want to do it, but company asked him to do so.

2. Because of the delay, Denny changed the route. We arrived the first attraction “Watkins Glen” at 4pm. Almost whole day time in the bus.

3. One of the main attractions is the Finger Lakes, but Denny said we were too late to catch the cruise; all we can do was standing by the Watkins Glen harbor for 10 minutes.

4. Another main attraction is the Grand Canyon of The East in Letchworth State Park. Some people would like to have rafting in Whitewater. But again Denny cancelled it, because we don’t have enough time. All we can do was taking pictures from palisade for 10 minutes.

5. Denny hardly to introduce the attraction, nor tell us how long would drive. Unless we asked, no stop for the rest room. But he collected the tips right after we left hotel at the second day morning.

6. We arrived hotel at 11:30pm the first day. And we arrive NY at 10:30pm the second day. All we stopped for sightseeing and restrooms were

a. 10 minutes for picking the missing passenger in a highway service area.

b. 30 minutes for lunch in a McDonald’s for lunch. (Because they lost the way after picked up missing passengers)

c. 1 hour in Watkins Glen Park.

d. 10 minutes in harbor of Finger Lakes.

e. 1 hour in Corning Glass Museum.

f. 40 minutes for Dinner.

g. 10 minutes in Grand Canyon of The East in Letchworth State Park.

h. 40 minutes for lunch.

i. 1 hour in Secret Cavern.

Total time we can step out of the bus were only 320 minutes in the two-day trip.

The Emotional Physical and Mental Torture

1. There were 40 people in the tour group (As guide told us), but L&L Travel used a medium bus. The leg space is quite narrow; we believe it’s not for long trip. We felt feet were painful for three days after we back home, and then I realized I could get the Economy Class Syndrome (Traveler’s Thrombosis).

2. We tried not to drink too much water, because Denny couldn’t tell us when we can go to rest room. There has no rest room in the medium bus. It’s really a torture, and hurts our health.

3. Stayed in the hot and narrow bus for two days, only 320 minutes out. We can feel people got irritation easily in the last half day.

The ridiculous tour ruined our whole Memorial Day Weekend, and brought the physical uncomfortable for at least three days. I had tried to rise complains to L&L Travel, as I knew many other people in the group asked for compensation too. But they only agreed to return as below:

Tour fee: $24 of total tour fee $128

Tips of tour guide: $8

Total refund amount=$32

And, two admission fees: $20 … They shouldn’t collect the money from us, that are frauds.

We expected a wonderful tour in the Finger Lakes, L&L’s poor management caused all chaos, but we passengers suffered. Obviously we need to schedule anotherDesired Settlement: Refund

1. tour fee $128/person.

2. tip to guide $4.

3. admission $20/person.

Business

Response:

Thank you for your feedback regarding your 2- day Finger Lakes and Grand Canyon tour departed on 5/**. We do apologize for the mismanagement occurred on your trip, and would like to refund you both 50% of the tour fee portion of your purchase amount and the tour guide's portion of the gratuity. Please be assured that we did take your feedback very seriously, and the tour guide involved has been suspended from services. Please see below are the compensation that we can offer: 1.50% tour fee: $128(tour fee per person)*2 passengers-$80(one night hotel fee)-$80(bus fee:$20/per person/per day*3 days)=$48 2.Tips of tour guide: $4(as you told me that is all you gave to tour guide) 3.Watkins Glen: $10*2 passengers=$20 4.Grand Canyon of the East: $10*2 passengers=$20 5.10% off discount coupon for your next trip Total $92 Please send me back your address and your official name on your ID, we will mail you check. If you have any question please let me know. Thank you Truly yours, Ava W[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although L&L Tour admitted that's their mistake, but we could not get a fair feedback. We only stayed in Finger Lake and Grand Canyon of the East 10 minutes each (they are the major places in the tour, please find their selling information in attachment), didn’t go to any winery, plus lot of suffers in mental and physical. But the real amount L&L refunded to us is $24 each person (as their 1st offer, $48 for 2 persons.). It’s too far from what we suffered. The 2nd is a tip. We paid to driver separately, but we don’t think the guide deserves any gratuity for his poor service. The 3rd and 4th aren’t refunds; they shouldn’t collect the money from customers. A business should get penalty for the fraud.For such an irresponsible travel agent, I don’t think I can bear another trip with them in future. 10% off (the 5th) coupon doesn’t attract me at all. I would appreciate Revdex.com to help to deal my claim. Just wondering don’t we have any regulation/act to manage a business that couldn’t take responsibility for their fault product/service?

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There have no advance results at all. Could I have any comments from Revdex.com?

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

not sure if I can help you, could you please provide more information? thank you Ava

Review: I booked a tour through L & L travel for me and my husband to go to Japan for 10 days. We arrived in Tokyo and met up with the tour people ready for our vacation. On the first day we were in a hotel in Tokyo which was perfectly fine, but on the second day things went down hill. The whole itinerary was CHANGED. We did not follow the original plans at all, they say the plan for the days was CANCELLED, we only have limited time here in Japan and we cannot do anything about it because we're in a foreign country where we do not know the language or where we are at all. To my disbelief we were treated like refugee with no respect and they basically squished all of us into a little room. NOT a hotel room but what is basically a slum. We were forced to sleep on little twin beds in a room with 5 people. I paid a very steep price for a luxury tour and this is how they treat us?? this is ridiculous, and to be in a foreign country stranded and unable to do anything because we couldn't. I did not pay this price to be treated like refugees with NO hotel rooms when they said we have 5 star hotels with 5 star services.Desired Settlement: We want a full refund for our tour including all the damages and all the time that was wasted.

Business

Response:

I have already known this issue. We are just responsible for the tickets, not the operation. And I need more time to figure out what happened exactly, then I will get back to you as soon as possible. Thanks. [redacted]

Review: I want to report that on Aug[redacted] for 2 Days Niagara Falls tour, we did not have the opportunity to use the Bus restroom even during an emergency. Before booking I was assured that the bus has toilet facility. The driver, [redacted] was very rude and even at the tour guide [redacted]'s request he did not stop at any restroom for over 3 hours on Aug** on our return from Niagara falls. There was an emergency with a child in the bus, and he did not care to open the Bus restroom door which was locked throughout the trip. All the passengers were frustrated.

My family was tortured like this for 2days. My father is 72 years old and felt very sick. We need to know why the bus did not have emergency toilet as per the law and as assured by them?

We also called L&L travels several times and reported this. They did not respond back.

Consumer

Response:

At this time, I have not been contacted by L & L Travel regarding complaint ID [redacted].

Sincerely,

Review: We booked trip to Niagara Fall through Take Tours website, service provided by: L & L Travel Address: [redacted]

Phone:###-###-####.

Restroom was not working on the bus on the way to Niagara Falls and on the way to New York.(we have a video and witnesses).

That's why our trip to Niagara Falls took almost 12 hours, because we did stop every 2 hours in order to go to restroom. When we came to Niagara Falls it was 7:37 and just one attraction was still open on this time(we have proof of time on a receipt). And we had just 2 hours to observe everything which are not enough.

Also on the way to Niagara Falls we did stop to visit Watkins Glen State Park and were charged extra $10 per person. we did not get any receipt also. After all we knew that admission to this park is free. We feel that we were cheated.

Our hotel was very far from Niagara Falls, almost 1 hour by bus. Hotel was horrible, to be honest it was motel. but when I booked the trip it said that hotel will be equivalent Days INN or Holiday INN. We had mold on the wall, dirty bathroom, dirty bedroom, used towel behind TV set, etc. also we have a proofs condition of motel.

We did not accept it. We informed our guide, but he told that he could not do anything.

My husband call to taxi and we went to Day INN hotel. We spend night in different hotel and we keep all receipts of our expenses.

And after that on the way to NYC my husband was harassed by tour guide and driver. Because we did not pay tips for them. He was humiliated in front of everybody (50 people) on the bus. They did not wanna drive us back. We were threatened. Also I recorded this conversation.

This was worst trip I ever had. And now I wanna return my money back, because I paid by Debit Card. I am gonna sue them for humiliation, harassment and threatens.Desired Settlement: And now I wanna return my money back, because I paid by Debit Card. I am gonna sue them for humiliation, harassment and threatens.

Now my husband had problems with his health. he can not work. And we need medical assistance.

Thank you for your help and support.

Review: Hello, I booked a 3-day tour from their site gotobus.com, the details of which can be looked up on the following page: http[redacted] While on the bus, we were asked by the tour guides if we wished to pay for optional attraction sites, and we were presented with the prices for those attractions; I chose to pay for Old Fort Niagara - Power Vista, which was $25.50 / person, as per their site and brochure. When I reached the attraction, I found out that the admission was free and did not cost $25.50 or anywhere close to that price. When I spoke with the tour bus guides about giving me a refund since the admission was free, they refused to give me the refund, and instead told me that the fee was for parking, which I later found was also free. I found their practices and customer service not forthcoming. The content at the following link mentions that the admission to the Old Fort - Power Vista, including the parking fee is free. http[redacted] Following is the text from the above link that mentions about free admission and parking. "We’ve got fun down to a science! Feel free to enjoy all that the Power Vista has to offer and take a self-guided tour around the exhibits any time we're open (9am-5pm daily). Our center offers free admission and free parking, and reservations are not necessary" Please look into this.Desired Settlement: I wish to get a refund of $51.00 ($25.5 X 2), since I paid admission fee for two people to the Power Vista attraction: myself and my mother.

Consumer

Response:

At this time, I have not been contacted by L & LTravel regarding complaint ID [redacted].

Sincerely,

Review: We had experienced one of the worst trip of our lives ever. We were planning for this trip for last 4 yrs to see the Niagara falls, finally when we made a trip with your tour package ([redacted]) with very very bad experience.

a) Tour supposed to start at 8:00 am in NJ. But tour guide was last by 1 hr and 30 mins and started after 9:30 am.

b) It's an very old bus and we were 6 passenger (4 adult and 2 kids) got seat exactly near the restroom at back. I don't understand how tour management allot the seats. They placed 2 kids seat next to restroom where 5 and under. tour guide was rude and forced us to sit next to restroom. When we try to exchange the seats with youth in the bus.

c) We couldn't able to breath as we are sitting next to bathroom dirty where flush wasn't working and it wasn't cleaned for months.

d) After the trip started in next 60 mins, we got suffocation and could cause infection and disease. we are forced to stop the bus in highway where cars/trucks/buses were @ 65 mph. Driver didn't stop at any exit or rest area. But after we shouted and made the bus to stop to breath the fresh air in middle of the Highway where we are in life threatening risk.

e) Due to all we had to skip our lunch to reach the glass museum @ 3pm, we had an option to have lunch or skip. But we came all the way to visit we had the lunch and visited the place where time given 40 mins (including lunch). Later we came to know the glass museum was optional and only to stop during the winter. But to make money tour guide stopped here and collected were $16 per person.

f) later we all requested the tour guide to skip the Park so that we can see the night lights in Niagara falls. But she didn't listen to us and stopped the bus @ park. Collected $10/- per person. But when we checked out it is free and mentioned in the board at the entrance, Oh my god what an rude to collect the $10 person.

g) Immediately after we left the Park, no were in the world the bus was stopped in the middle of the road with battery completely drained out. I had attached the picture of the bus. No light inside the bus was turn on in the middle of the night. Kids were shouting scared and hunger for food. We didn't have any food, no medical first aid box in the bus. Also no wifi in the bus. (where it has specified that tour will have wifi in the bus).

i) we helped to get an service engineer to repair the bus, they came and said the battery cannot be charge as it was not serviced, not maintained for long time. They helped us to get couple of bulb to glow in the bus.

h) after we got the second bus and reached Niagara falls @ 1:30 am next day, were we missed our Niagara light beauty and tour guide want us to get back to 8 am.

j) Next day all the passenger in the bus requested the tour guide to skip one of the attraction and take us to Niagara were we could see 2 - 3 attraction. The response from the tour guide was you have to do yourself and you have to figure it out. What an rude tour guide you have in your organization.

k) All passenger in the bus went see attraction without the tour guide. Tour guide just walked off from the bus. We couldn't Imagine what type of service provided by [redacted].

l) Since couple of people from Local where we figured out and guided the entire bus passenger to see the attractions.

m) Interesting part was when we bus 12:30 pm promised to stop at lunch on the way, but they didn't we all very hungry and stopped at one place were no food only restroom to use.

n) the bus driver and tour guide was collecting $8/- person/day. where we all said we are not satisfied and we are not ready to offer since it's not fair we haven't get benefited either off. suddenly the driver started threading us I can't drive back until you guys pay the money which is very very rude behavior. So we took the video recording of the speech by the driver and told we are going to call 911 and we are going to give the video. He took the bus and dropped off in the Hong Hong market NJ. But all the passenger were gave $8/- to driver since he drove back as we have humanity with us.

o) both the buses sent air-conditioned didn't work. We know for the first bus since it has no battery charged up. But the return vehicle driver didn't since we didn't gave money.Desired Settlement: I need FULL REFUND ( $432/- for 4 adult) of the money we have paid plus a hefty compensation for unhealthy and highly risky arrangements made for the trip as well as the emotional physical and mental torture everyone was exposed to.

$1000/- Per person. We booked 6 tickets, total is $6000/-