We have left a message for the customer concerning her complaintShe has a rental set up with [redacted] where they pay 80% and she is responsible for 20% of the rentalI am only showing that she was charged for the 20% portion of the rentalShe declined any additional products and no charge of $was indicated anywhere on this rentalWaiting for customer to call back
I apologize for the delayAttached are the reservation confirmation email and an invoice detailing chargesThe rental agreement number is [redacted] The rental location of pickup and drop off was the Enterprise at Greenville Spartanburg International AirportI have the pink contract slip at home but can scan it in if necessary? Unfortunately, Enterprise kept the pink slip when I went back to ask about the chargesI couldn't find it at home and asked my partner what happened to itHe remembered that they kept the pink slip and gave us the white receipt in return
AFTER CALLING ENTERPRISE ON [redacted] HWY AND THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO, I CALLED THE ENTERPRISE ON [redacted] ROAD IN [redacted] , SC REMEMBERING THAT ROBERT FROM [redacted] HWY TOLD ME THERE WAS NOTHING THAT THEY COULD DO AND KENDRA SAID THAT SHE WAS NOT GOING TO CALL THE OTHER BRANCH TO SEE IF THEY CAN LOCATE ME A VEHICLE, I STILL WANTED TO FIND OUT THE ANSWER ON MY OWN LUCKILY I DID THATI SPOKE WITH [redacted] WHO WAS EXTREMELY HELPFUL!!! HE WAS WONDERFUL! THE CUSTOMER SERVICE WAS NOTHING AS I HAD EXPERIENCED AT THE OTHER BRANCH HE STATED THAT THEY HAD ABOUT 3-VEHICLES AVAILABLE AND I COULD HAVE ONE I CALLED AT 3:30PM AND HE WAS AT MY JOB AT 4PM AS I REQUESTED I WAS STILL UPSET AT THE FACT THAT THE OTHER STORE TREATED ME SO POORLY THE MANAGER AT [redacted] HWY BRANCH STATED THAT HE WOULD CALL ME BACK TO GET A VEHICLE ABOUT 5:OR 6PM BUT I NEVER EVEN RECEIVED A FOLLOW UP OR AN APOLOGY FOR THE INCONVINENCE EVEN THOUGH [redacted] WAS WONDERFUL AND A LIFESAVER, I LOOK AT THE COMPANY DIFFERENT AND WILL NEVER DO BUSINESS WITH [redacted] HWY BRANCH AGAIN I WOULD LIKE TO GET A DISCOUNT ON THE RENTAL THAT I AM PAYING FOR BECAUSE THERE WAS NOT SO MUCH TO CHOOSE FROM AND I AM IN AN SUV
I was picking up the car when my card was charged minutes laterI paid $(at the place of business) when I picked up the car and then $when I brought the car back (due to a gas level difference, but I am not worried about the $as I don't have a receipt for that portion, I would just like a refund of the $if possibleI've attached a copy of the rental agreement and the charges I paid and acknowledgedI've also attached a screen shot of my bank accountThe charges from " [redacted] and [redacted] WEBSITE were the ones that began minutes after I left Enterprise and paid the $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I researched our internal customer care (complaint) registry and was able to identify that this complaint was resolved with the customer. The dates fall within the Revdex.com complaint we received from your office on 12/22/15. *** *** Received
7/30/15 Resolved 8/12/15 Thank you
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
A*** G***
Revdex.com:
My card was credited the entire amount I still feel that employees should be better trained and that managers should return phone calls when they say they will
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have left a message for the customer concerning her complaintShe has a rental set up with *** where they pay 80% and she is responsible for 20% of the rentalI am only showing that she was charged for the 20% portion of the rental. She declined any additional products and no charge of $was indicated anywhere on this rentalWaiting for customer to call back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
E*** B***
The reservation number is [redacted] and the ticket number was [redacted] .The key was placed in the drop box at approximately 7:50am
We have left a message for the customer concerning her complaintShe has a rental set up with [redacted] where they pay 80% and she is responsible for 20% of the rentalI am only showing that she was charged for the 20% portion of the rentalShe declined any additional products and no charge of $was indicated anywhere on this rentalWaiting for customer to call back
I apologize for the delayAttached are the reservation confirmation email and an invoice detailing chargesThe rental agreement number is [redacted] The rental location of pickup and drop off was the Enterprise at Greenville Spartanburg International AirportI have the pink contract slip at home but can scan it in if necessary? Unfortunately, Enterprise kept the pink slip when I went back to ask about the chargesI couldn't find it at home and asked my partner what happened to itHe remembered that they kept the pink slip and gave us the white receipt in return
AFTER CALLING ENTERPRISE ON [redacted] HWY AND THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO, I CALLED THE ENTERPRISE ON [redacted] ROAD IN [redacted] , SC REMEMBERING THAT ROBERT FROM [redacted] HWY TOLD ME THERE WAS NOTHING THAT THEY COULD DO AND KENDRA SAID THAT SHE WAS NOT GOING TO CALL THE OTHER BRANCH TO SEE IF THEY CAN LOCATE ME A VEHICLE, I STILL WANTED TO FIND OUT THE ANSWER ON MY OWN LUCKILY I DID THATI SPOKE WITH [redacted] WHO WAS EXTREMELY HELPFUL!!! HE WAS WONDERFUL! THE CUSTOMER SERVICE WAS NOTHING AS I HAD EXPERIENCED AT THE OTHER BRANCH HE STATED THAT THEY HAD ABOUT 3-VEHICLES AVAILABLE AND I COULD HAVE ONE I CALLED AT 3:30PM AND HE WAS AT MY JOB AT 4PM AS I REQUESTED I WAS STILL UPSET AT THE FACT THAT THE OTHER STORE TREATED ME SO POORLY THE MANAGER AT [redacted] HWY BRANCH STATED THAT HE WOULD CALL ME BACK TO GET A VEHICLE ABOUT 5:OR 6PM BUT I NEVER EVEN RECEIVED A FOLLOW UP OR AN APOLOGY FOR THE INCONVINENCE EVEN THOUGH [redacted] WAS WONDERFUL AND A LIFESAVER, I LOOK AT THE COMPANY DIFFERENT AND WILL NEVER DO BUSINESS WITH [redacted] HWY BRANCH AGAIN I WOULD LIKE TO GET A DISCOUNT ON THE RENTAL THAT I AM PAYING FOR BECAUSE THERE WAS NOT SO MUCH TO CHOOSE FROM AND I AM IN AN SUV
I was picking up the car when my card was charged minutes laterI paid $(at the place of business) when I picked up the car and then $when I brought the car back (due to a gas level difference, but I am not worried about the $as I don't have a receipt for that portion, I would just like a refund of the $if possibleI've attached a copy of the rental agreement and the charges I paid and acknowledgedI've also attached a screen shot of my bank accountThe charges from " [redacted] and [redacted] WEBSITE were the ones that began minutes after I left Enterprise and paid the $
I have called the customer to notify them that we have refunded the disputed amount of $This refund should process within business days
Complaint has been addressed with customer
The customer has been contacted and their inquiry addressed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I researched our internal customer care (complaint) registry and was able to identify that this complaint was resolved with the customer. The dates fall within the Revdex.com complaint we received from your office on 12/22/15. *** *** Received
7/30/15 Resolved 8/12/15 Thank you
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
A*** G***
Revdex.com:
My card was credited the entire amount I still feel that employees should be better trained and that managers should return phone calls when they say they will
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our office received this concern on 12/29/15. The customer has been contacted and is satisfied with the resolution. Thank you
We have left a message for the customer concerning her complaintShe has a rental set up with *** where they pay 80% and she is responsible for 20% of the rentalI am only showing that she was charged for the 20% portion of the rental. She declined any additional products and no charge of $was indicated anywhere on this rentalWaiting for customer to call back
Customer has been issued full day refund for the additional day of rental
Complaint has been addressed directly with customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint has been addressed and resolved with customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
E*** B***