Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I apologize for the delayAttached are the reservation confirmation email and an invoice detailing chargesThe rental agreement number is ***The rental location of pickup and drop off was the Enterprise at Greenville Spartanburg International AirportI have the pink contract slip at home
but can scan it in if necessary? Unfortunately, Enterprise kept the pink slip when I went back to ask about the chargesI couldn't find it at home and asked my partner what happened to itHe remembered that they kept the pink slip and gave us the white receipt in return
I was picking up the car when my card was charged minutes laterI paid $(at the place of business) when I picked up the car and then $when I brought the car back (due to a gas level difference, but I am not worried about the $as I don't have a receipt for that portion, I would
just like a refund of the $if possibleI've attached a copy of the rental agreement and the charges I paid and acknowledgedI've also attached a screen shot of my bank accountThe charges from "*** *** and *** WEBSITE were the ones that began minutes after I left Enterprise and paid the $
AFTER CALLING ENTERPRISE ON *** HWY AND THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO, I CALLED THE ENTERPRISE ON *** ROAD IN ***, SC. REMEMBERING THAT ROBERT FROM *** HWY TOLD ME THERE WAS NOTHING THAT THEY COULD DO AND KENDRA SAID THAT SHE WAS NOT GOING TO CALL
THE OTHER BRANCH TO SEE IF THEY CAN LOCATE ME A VEHICLE, I STILL WANTED TO FIND OUT THE ANSWER ON MY OWN. LUCKILY I DID THATI SPOKE WITH *** WHO WAS EXTREMELY HELPFUL!!! HE WAS WONDERFUL! THE CUSTOMER SERVICE WAS NOTHING AS I HAD EXPERIENCED AT THE OTHER BRANCH. HE STATED THAT THEY HAD ABOUT 3-VEHICLES AVAILABLE AND I COULD HAVE ONE. I CALLED AT 3:30PM AND HE WAS AT MY JOB AT 4PM AS I REQUESTED. I WAS STILL UPSET AT THE FACT THAT THE OTHER STORE TREATED ME SO POORLY. THE MANAGER AT *** HWY BRANCH STATED THAT HE WOULD CALL ME BACK TO GET A VEHICLE ABOUT 5:OR 6PM BUT I NEVER EVEN RECEIVED A FOLLOW UP OR AN APOLOGY FOR THE INCONVINENCE. EVEN THOUGH *** WAS WONDERFUL AND A LIFESAVER, I LOOK AT THE COMPANY DIFFERENT AND WILL NEVER DO BUSINESS WITH *** HWY BRANCH AGAIN. I WOULD LIKE TO GET A DISCOUNT ON THE RENTAL THAT I AM PAYING FOR BECAUSE THERE WAS NOT SO MUCH TO CHOOSE FROM AND I AM IN AN SUV
Customer's concern has been addressed and resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The reservation number is *** and the ticket number was ***.The key was placed in the drop box at approximately 7:50am
I apologize for the delayAttached are the reservation confirmation email and an invoice detailing chargesThe rental agreement number is ***The rental location of pickup and drop off was the Enterprise at Greenville Spartanburg International AirportI have the pink contract slip at home
but can scan it in if necessary? Unfortunately, Enterprise kept the pink slip when I went back to ask about the chargesI couldn't find it at home and asked my partner what happened to itHe remembered that they kept the pink slip and gave us the white receipt in return
I was picking up the car when my card was charged minutes laterI paid $(at the place of business) when I picked up the car and then $when I brought the car back (due to a gas level difference, but I am not worried about the $as I don't have a receipt for that portion, I would
just like a refund of the $if possibleI've attached a copy of the rental agreement and the charges I paid and acknowledgedI've also attached a screen shot of my bank accountThe charges from "*** *** and *** WEBSITE were the ones that began minutes after I left Enterprise and paid the $
AFTER CALLING ENTERPRISE ON *** HWY AND THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO, I CALLED THE ENTERPRISE ON *** ROAD IN ***, SC. REMEMBERING THAT ROBERT FROM *** HWY TOLD ME THERE WAS NOTHING THAT THEY COULD DO AND KENDRA SAID THAT SHE WAS NOT GOING TO CALL
THE OTHER BRANCH TO SEE IF THEY CAN LOCATE ME A VEHICLE, I STILL WANTED TO FIND OUT THE ANSWER ON MY OWN. LUCKILY I DID THATI SPOKE WITH *** WHO WAS EXTREMELY HELPFUL!!! HE WAS WONDERFUL! THE CUSTOMER SERVICE WAS NOTHING AS I HAD EXPERIENCED AT THE OTHER BRANCH. HE STATED THAT THEY HAD ABOUT 3-VEHICLES AVAILABLE AND I COULD HAVE ONE. I CALLED AT 3:30PM AND HE WAS AT MY JOB AT 4PM AS I REQUESTED. I WAS STILL UPSET AT THE FACT THAT THE OTHER STORE TREATED ME SO POORLY. THE MANAGER AT *** HWY BRANCH STATED THAT HE WOULD CALL ME BACK TO GET A VEHICLE ABOUT 5:OR 6PM BUT I NEVER EVEN RECEIVED A FOLLOW UP OR AN APOLOGY FOR THE INCONVINENCE. EVEN THOUGH *** WAS WONDERFUL AND A LIFESAVER, I LOOK AT THE COMPANY DIFFERENT AND WILL NEVER DO BUSINESS WITH *** HWY BRANCH AGAIN. I WOULD LIKE TO GET A DISCOUNT ON THE RENTAL THAT I AM PAYING FOR BECAUSE THERE WAS NOT SO MUCH TO CHOOSE FROM AND I AM IN AN SUV