At this time we are working with the manufacturer to address Ms***'s concerns.La Mesa RV does not issue or administer the new vehicle warranty. And there was a misunderstanding about what the manufacturer would cover in regards to the cabinets. We are working with them to make this
correct.Thank you.** *** *** *** ***La Mesa RV Center Inc
I certainly appreciate the customer's concerns. The delay was unsatisfactory to us as well. We should have been far more responsive and aggressive in seeking manufacturer involvement. We are doing that now. Unfortunately, there are procedures that must be followed in order to resolve the customer's complaints with the motor home.Thank you.*** *** *** *** ***La Mesa RV Center Inc
Regretfully Mr*** is correct. This money is owed to him and we will process the reimbursement as quickly as possible. we apologize for this undue delay.Thank you.*** *** *** *** ***La Mesa RV Center Inc
Again, the consumer is correct about events leading to this. The consumer believes that there is some ulterior motive in asking her to retrieve her vehicle. There isn't. Her vehicle has been completed for months now. That is hardly a rush to get her off the lot. The fact is simply that we need the space for other customers. The consumer is welcomed to have the mold inspection while the vehicle is on our lot. That does not inconvenience us. However, if the vehicle is not retrieved by April 17, our offer to assist with the costs of the mold inspection is withdrawn. The offer was an incentive to clear a space for us.But whether the consumer takes advantage of our offer or not, we will review any subsequent expert report she produces to determine any appropriate action.*** ***, Customer Relations Manager, La Mesa RV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ I'm not sure why I had to pay $750.00 for dealer prep. when I had to retrieve the parts box (80) mile round trip to World Wide RV in Mesa AZ and then install all the parts after having to read all the install instructions. I waiting for a month for them to do what I paid them to do and La Mesa RV in Phoenix AZ would not even return my calls or answer my e-mails. I had to go direct to the manufacturer and they were extremely helpful. I would think that refund of the $750 or some part is the correct response I should have received from La Mesa. If La Mesa RV thinks that nothing is due for my time and effort than La Mesa RV is not a place that anyone should do business with.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I BELIEVE MR [redacted] IS NOT CLEAR ON WHAT NEEDS TO BE DONE, SINCE THE SERVICE PERSON DIDNT WRITE DOWN ACCURATELY WHAT SHOULD BE DONE. THE REPAIR WAS THE SHOWER STALL IS PULLING AWAY FROM WALL, THE HANDLE WAS NOT REPAIRED, THE LINING ON THE EDGES WERE OFF, THE BORDER MOULDING AROUND BATHROOM DOOR IS CRACKED, THE MOLDING ON SEAM ABOVE BED IS COMIMG OFF, AND LA MESA SAID THEY REQUESTED REPAIR ON THE BLACK WATER TANK, WE NEVER KNEW THAT. WE NEED TO CLARIFY AND NOT SATISFIED UNTIL HE ACTUALLY PAY FOR REPAIRS. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. To Whom It May Concern:This response is regarding our request for full documentation as agreed to in the previous communications. To date, we have yet to receive the documentation La Mesa agreed to provide. I have requested for this case to be re-opened until I have received all noted documentation. Thank you.Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]
I understand that consumer's request. More importantly, I share the consumer's concern. However, the appropriate remedy remains correction not replacement. We are near completion with correction and are confident that the issue has been properly addressed.Thank you.[redacted], CCR Manager, La Mesa RV Center Inc.
At this time the matter is not at a final resolution. The vehicle service provider's decision is not final and La Mesa RV is appealing their decision. Moreover, there are other options still in play.We will do everything to assist the customer and hope that the final solution will be to...
his satisfaction.J. [redacted] - La Mesa RV Center Inc.
We completely understand the consumer's frustration. But irrespective of fault, the end result is that the consumer was not charged anything for service. And after a thorough review, the items she alleges are missing were not lost here. Unfortunately, there is nothing more we can do.Thank you.[redacted], CCR Manager, La Mesa RV Center Inc.
Thank you for sharing the consumer's concerns with us.The vehicle he ordered and purchased is being repaired for a recall issued by the manufacturer. That recall must be completed before we can deliver the vehicle. It will be a new vehicle. This was a special order and the terms...
indicate that the deposit is non-refundable.The vehicle will be ready for delivery as soon as the recall is completed.Thank you.[redacted], La Mesa RV Center, Inc.Customer Relations Manager
We're very sorry for this oversight. A $100 reimbursement is being issue forthwith with our renewed apologies for this omission.Thank you for bring this to our attention.[redacted]CR Manger, La Mesa RV Center Inc.
We regret that consumer believes that he is exceeding his payload and towing capacity. He is not. As to payload, all literature composed by his truck manufacturer indicates that his tow vehicle has a payload capacity of between 2100 lbs and 2310 lbs. His fifth wheel has a 1690 lbs...
hitch weight, add the hitch itself, 200 lbs, and he is at 1890. 1890 lbs is well below the limit of 2100 lbs to 2310 lbs. If a consumer overloads the front of the towable with "various gear" then yes, the payload limit can be exceeded. The manufacturer clearly recommends that consumers stow gear in a manner best configured for towing. In this case, consumer need only move any excess gear to storage compartments in the rear of the towable. As to the towing capacity, his vehicle has a towing capacity of 10,900 lbs. His towable has a dry weight of 7700 lbs Again, he is well below the limit. But these are all configurations he would have confirmed himself and was provided ample opportunity to do so.Moreover, this is consumer's third towable purchase. He is an experienced consumer in the field of towing and towing configurations. Additionally, because there are so many variables and variations to achieve safe towing, many of which are simply beyond La Mesa RV's ability to police or control, consumers are presented with, must agree to and sign to acknowledge that agreement a towing document which clearly states that they are personally responsible for ascertaining and knowing the accurate capacities of their tow vehicle and its towable capability vis-a-vis their purchase and that they are not relying on La Mesa RV's interpretations of those capacities.Consumer was offered a goodwill gesture to assist him with any other solution he thought viable. That offer remains open to consumer.Thank you.[redacted]Corporate and Customer Relations ManagerLa Mesa RV Center Inc.
The consumer is correct that this vehicle was missing its accessory box. And the end result is that the consumer was compelled to get the box on his own from the previous dealer. We're very sorry we weren't more help. The consumer also mentioned that we promised to reimburse him...
for some fuel expense and that is being right now.We offer our sincerest apologies for this inconvenience.Thank you for bringing this to our attention.[redacted], CCR Manager
The issue in this case is the cost of repairing the carburetor in the generator. In this instance, per the consumer's retelling, there was an extended period wherein the generator was not used. What happens is that fuel coagulates in the small orifices of the carburetor and prevents the...
generator from properly burning the fuel. This is a well documented maintenance issue common to all generators. The manufacturer's owner's manual instruct consumer on properly maintaining the generator to prevent this very occurrence.As to the contention that the vehicle may have manufacturing defects, this is a matter better addressed to the manufacturer under the warranty provisions, if any are still in effect.We regret that the consumer has to expend money to make a repair occasioned by the lack of maintenance but there is nothing more we can do. We did in error, write on the repair order, "need to replace generator" but that was an omission error, it should read, "need to replace carburetor in generator."Thank you.[redacted], [redacted]
As of this writing, the manufacturer has agreed to provide the requisite system to ensure that consumer's levelers function with the remote control. All other systems, so included, have been addressed.Thank you for bringing this to our attention.[redacted], La Mesa RV Center Inc.
We have reviewed the consumer's complaint and we concur, there should be better communication with our customers. We hope to learn from this experience to improve our processes. We wish the consumer well.Thank you.[redacted], CCR Manager
La Mesa RV has agreed to cancel the sale in order to accommodate our customers. *** ***Customer Relations ManagerLa Mesa RV Center Inc
At this time we are working with the manufacturer to address Ms***'s concerns.La Mesa RV does not issue or administer the new vehicle warranty. And there was a misunderstanding about what the manufacturer would cover in regards to the cabinets. We are working with them to make this
correct.Thank you.** *** *** *** ***La Mesa RV Center Inc
I certainly appreciate the customer's concerns. The delay was unsatisfactory to us as well. We should have been far more responsive and aggressive in seeking manufacturer involvement. We are doing that now. Unfortunately, there are procedures that must be followed in order to resolve the customer's complaints with the motor home.Thank you.*** *** *** *** ***La Mesa RV Center Inc
Regretfully Mr*** is correct. This money is owed to him and we will process the reimbursement as quickly as possible. we apologize for this undue delay.Thank you.*** *** *** *** ***La Mesa RV Center Inc
Mr***'s deal was cancelled
Thank you
*** ***
Again, the consumer is correct about events leading to this. The consumer believes that there is some ulterior motive in asking her to retrieve her vehicle. There isn't. Her vehicle has been completed for months now. That is hardly a rush to get her off the lot. The fact is simply that we need the space for other customers. The consumer is welcomed to have the mold inspection while the vehicle is on our lot. That does not inconvenience us. However, if the vehicle is not retrieved by April 17, our offer to assist with the costs of the mold inspection is withdrawn. The offer was an incentive to clear a space for us.But whether the consumer takes advantage of our offer or not, we will review any subsequent expert report she produces to determine any appropriate action.*** ***, Customer Relations Manager, La Mesa RV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ I'm not sure why I had to pay $750.00 for dealer prep. when I had to retrieve the parts box (80) mile round trip to World Wide RV in Mesa AZ and then install all the parts after having to read all the install instructions. I waiting for a month for them to do what I paid them to do and La Mesa RV in Phoenix AZ would not even return my calls or answer my e-mails. I had to go direct to the manufacturer and they were extremely helpful. I would think that refund of the $750 or some part is the correct response I should have received from La Mesa. If La Mesa RV thinks that nothing is due for my time and effort than La Mesa RV is not a place that anyone should do business with.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I BELIEVE MR [redacted] IS NOT CLEAR ON WHAT NEEDS TO BE DONE, SINCE THE SERVICE PERSON DIDNT WRITE DOWN ACCURATELY WHAT SHOULD BE DONE. THE REPAIR WAS THE SHOWER STALL IS PULLING AWAY FROM WALL, THE HANDLE WAS NOT REPAIRED, THE LINING ON THE EDGES WERE OFF, THE BORDER MOULDING AROUND BATHROOM DOOR IS CRACKED, THE MOLDING ON SEAM ABOVE BED IS COMIMG OFF, AND LA MESA SAID THEY REQUESTED REPAIR ON THE BLACK WATER TANK, WE NEVER KNEW THAT. WE NEED TO CLARIFY AND NOT SATISFIED UNTIL HE ACTUALLY PAY FOR REPAIRS. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. To Whom It May Concern:This response is regarding our request for full documentation as agreed to in the previous communications. To date, we have yet to receive the documentation La Mesa agreed to provide. I have requested for this case to be re-opened until I have received all noted documentation. Thank you.Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]
I understand that consumer's request. More importantly, I share the consumer's concern. However, the appropriate remedy remains correction not replacement. We are near completion with correction and are confident that the issue has been properly addressed.Thank you.[redacted], CCR Manager, La Mesa RV Center Inc.
At this time the matter is not at a final resolution. The vehicle service provider's decision is not final and La Mesa RV is appealing their decision. Moreover, there are other options still in play.We will do everything to assist the customer and hope that the final solution will be to...
his satisfaction.J. [redacted] - La Mesa RV Center Inc.
We completely understand the consumer's frustration. But irrespective of fault, the end result is that the consumer was not charged anything for service. And after a thorough review, the items she alleges are missing were not lost here. Unfortunately, there is nothing more we can do.Thank you.[redacted], CCR Manager, La Mesa RV Center Inc.
Thank you for sharing the consumer's concerns with us.The vehicle he ordered and purchased is being repaired for a recall issued by the manufacturer. That recall must be completed before we can deliver the vehicle. It will be a new vehicle. This was a special order and the terms...
indicate that the deposit is non-refundable.The vehicle will be ready for delivery as soon as the recall is completed.Thank you.[redacted], La Mesa RV Center, Inc.Customer Relations Manager
We're very sorry for this oversight. A $100 reimbursement is being issue forthwith with our renewed apologies for this omission.Thank you for bring this to our attention.[redacted]CR Manger, La Mesa RV Center Inc.
We regret that consumer believes that he is exceeding his payload and towing capacity. He is not. As to payload, all literature composed by his truck manufacturer indicates that his tow vehicle has a payload capacity of between 2100 lbs and 2310 lbs. His fifth wheel has a 1690 lbs...
hitch weight, add the hitch itself, 200 lbs, and he is at 1890. 1890 lbs is well below the limit of 2100 lbs to 2310 lbs. If a consumer overloads the front of the towable with "various gear" then yes, the payload limit can be exceeded. The manufacturer clearly recommends that consumers stow gear in a manner best configured for towing. In this case, consumer need only move any excess gear to storage compartments in the rear of the towable. As to the towing capacity, his vehicle has a towing capacity of 10,900 lbs. His towable has a dry weight of 7700 lbs Again, he is well below the limit. But these are all configurations he would have confirmed himself and was provided ample opportunity to do so.Moreover, this is consumer's third towable purchase. He is an experienced consumer in the field of towing and towing configurations. Additionally, because there are so many variables and variations to achieve safe towing, many of which are simply beyond La Mesa RV's ability to police or control, consumers are presented with, must agree to and sign to acknowledge that agreement a towing document which clearly states that they are personally responsible for ascertaining and knowing the accurate capacities of their tow vehicle and its towable capability vis-a-vis their purchase and that they are not relying on La Mesa RV's interpretations of those capacities.Consumer was offered a goodwill gesture to assist him with any other solution he thought viable. That offer remains open to consumer.Thank you.[redacted]Corporate and Customer Relations ManagerLa Mesa RV Center Inc.
The consumer is correct that this vehicle was missing its accessory box. And the end result is that the consumer was compelled to get the box on his own from the previous dealer. We're very sorry we weren't more help. The consumer also mentioned that we promised to reimburse him...
for some fuel expense and that is being right now.We offer our sincerest apologies for this inconvenience.Thank you for bringing this to our attention.[redacted], CCR Manager
The issue in this case is the cost of repairing the carburetor in the generator. In this instance, per the consumer's retelling, there was an extended period wherein the generator was not used. What happens is that fuel coagulates in the small orifices of the carburetor and prevents the...
generator from properly burning the fuel. This is a well documented maintenance issue common to all generators. The manufacturer's owner's manual instruct consumer on properly maintaining the generator to prevent this very occurrence.As to the contention that the vehicle may have manufacturing defects, this is a matter better addressed to the manufacturer under the warranty provisions, if any are still in effect.We regret that the consumer has to expend money to make a repair occasioned by the lack of maintenance but there is nothing more we can do. We did in error, write on the repair order, "need to replace generator" but that was an omission error, it should read, "need to replace carburetor in generator."Thank you.[redacted], [redacted]
As of this writing, the manufacturer has agreed to provide the requisite system to ensure that consumer's levelers function with the remote control. All other systems, so included, have been addressed.Thank you for bringing this to our attention.[redacted], La Mesa RV Center Inc.
We have reviewed the consumer's complaint and we concur, there should be better communication with our customers. We hope to learn from this experience to improve our processes. We wish the consumer well.Thank you.[redacted], CCR Manager