La Petite Academy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Ivy Tech's response is not accepted for the following reasons:I was never notified by Ivy Tech's Student Records-Registrar that my official or unofficial transcripts were accepted Ivy Tech's online description states that a student will probably have contact with the office due to the nature of its responsibilities (Underneath responsibilities includes"transfer of credit"I was never communicated with or by a Ivy Tech student adviser that my college credits for English were accepted during any time period between the day the transcripts were accepted and the starting day of English Ivy Tech's communication illustration does not match or support my documentation from my advisor on May 23rd which clearly outlines the change in curriculum.I have spent a tremendous amount of time and finance because of a lack of communication for a class that was already accepted by Ivy Tech college earlier than my start date Regards, [redacted]

Good morning, Please be advised that I am the Senior Legal Assistant for the Respondent, Ivy Tech Community College of Indiana, and that I will be responding on behalf of the RespondentIvy Tech Community College of Indiana is a public, statewide, two-year community college established by the Indiana Legislature in 1963, pursuant to IC 21­22­1­Its mission is to provide the citizens of Indiana with the general and technical education needed for successful careers or for continuation in higher educationThe College serves over 100,students at more than forty campuses and sites across the state The Revdex.com has no jurisdiction over the Respondent but as a courtesy I will attempt to respond to this complaintIt appears that the Complainant tried to complete a payment online and experienced a technical difficultyWhile the Complainant was waiting to have the technical issue resolved, she was dropped from her class for non-paymentOur records show that she was able to make a successful payment on September 8, and she was re-instated her into her class The re-instatement charge was waived and the Complainant incurred no additional expense The Complaint issues herein have been addressed and resolved and we request the matter be discharged Regards, Kendra LH [redacted] Senior Legal Assistant to the General Counsel's Office Ivy Tech Community College-Indiana West Fall Creek Parkway North Drive Indianapolis, IN 317-921-

Response received via fax to Revdex.com -- scan is attached; text of letter reads as follows:"Re: case # [redacted] This was a used car purchase and the customer should have requested the Carfax if they were concernedThe car was purchased for $17,and at the time the book value was $20, It currently has a NADA value of $18,and a Kelley Blue Book value of $20,There are no standards in place for diminished values on pre-driven cars because of prior accidentsThis car did not and does not have a branded title so there would be no decrease in value.I deny any wrong doing and we are not willing to make any adjustment to the customerIt seems out of line to even make a complaint of this nature and after months of ownershipThere is no loss to the customer and I hope that they can understand that.Sincerely,Thomas ***General Manager"

**Revdex.com NOTE: Response received via attachment -- text of attached letter reads as follows: Aug 2, Revdex.com – response to [redacted] June 12, 2017, we received [redacted] ’s as sublet work coming from Kolar We had no contact with their customer at that time The repair order we wrote with Kolar as the customer states that inspected the circuits shown, replaced the blown fuse but we could not duplicate the same problem Only labor was charged to Kolar At that point we sent the vehicle back to Kolar and spoke with their service advisorWe were not advised to do any further inspection We do not know what the Kolar advisor told the customer July 12, 2017, [redacted] brought the vehicle to Duluth Dodge The vehicle was inspected due to the electrical components again not working The technician stated the fuse was blown again The fuse was replaced but now the fuse continuously blows out again immediately The technician and our service advisor Butch felt it’s an electrical problem that will require some time due to all the components and wiring to be traced through The customer asked if he could just take the vehicle home at that time before we knew what the actual cause of the blown fusesButch stated that he could but since the vehicle is actually acting up we should look for the main cause of the issue Butch stated he looked [redacted] right in the eye and said with electrical work it would be about a $repair [redacted] chose to leave the vehicle here We also could see [redacted] needed a recall repair completed as well We gave [redacted] a service loaner to use while the technician worked on finding the electrical issue cause and completed the warranty repair Our tech spent many hours to find the wire that was shorted out When [redacted] came to pick up the vehicle he was upset the bill was $and asked specifically for Burleigh, our General Manager, by name Burleigh agreed to give [redacted] a discount of $and [redacted] took his vehicle and left We feel the customer was well aware the bill would be at least $for us to search for the cause of his electrical issues

I am rejecting this response because: The General Manager is missing the point. It was TWICE told to me by the salesman that the car had a clean CarFax. The ONLY reason I even know it was in an accident was because a possible buyer ran a CarFax and told me that it was in an accident. Duluth Dodge TWICE said it was clean when I purchased the car 15 months ago but that was not true. I cannot sell the car for even close to Blue Book value do to this accident. Every possible buyer as been scared away from purchasing it due to the accident history I was not informed about. [redacted]

December 10, 2014 Revdex.com, Inc. La Posada Drive Austin, TX 78752 La Petite Academy *** *** ***
*** ** *** Re: *** * *** Case No*** Dear ***
***: We have received and reviewed the complaints made by *** *** *** for the school at the address listed aboveWe take all parent concerns very seriouslyThe complaints brought forward have been addressed by the appropriate persons and dealt with accordingly. Due to confidentiality and privacy constraints, we cannot go into details about how each incident was handledBe assured that the issues are taken seriously by our Managers, Human Resource Department and our Corporation. Our tuition rates are broken down weekly, but are based on a yearly fee which includes staffing, materials, curriculum, etcBecause of this, our policy does not allow for schools to provide credits, refunds or madays for holiday closings or family vacationsVacations or holidays require a reservation fee of 50% of the regular weekly tuitionThis information can be found in the family handbook that is given out at enrollmentHowever, as a one-time customer service courtesy, La Petite Academy provided *** *** a refund of the reservation fee paid for the week of ThanksgivingThe District Manager and school management have subsequently spoken with *** *** *** about her concernsWe consider this matter to be resolved. Regards, *** *** Customer Service Coordinator Learning Care Group *** *** *** *** ***
*** ** ***

La Petite Academy has reviewed the applicable custody order and its terms provided by the parents of the child in careWe have provided Mr*** all of the required educational records in accordance with the order, including: Incident and Observation Reports, Academic Progress Reports or Individualized Education Plans, and Attendance RecordsLa Petite Academy asks that parents/guardians keep the school and our staff out of any custodial issues and resolve these issues in another forum so we may focus on the care of childrenWe have put Mr*** in touch with the District Manager for the San Fernando Valley area and encourage Mr*** to partner with the District Manager if any further questions or concerns ariseLa Petite Academy considers this issue to be resolvedA*** ***
Regulatory Compliance Analyst

I am Kendra H***, Senior Legal Assistant for Ivy Tech Community College and I will be responding on behalf of the CollegeI have checked with the College’s registrar and stand by the previous statement made by the CollegeAs previously stated, the student was advised to return in the future for advising at the May 23, appointment and failed to do soThe student was aware that his transcript had not been evaluated at the time and that he needed to schedule an appointment and follow upThe College refutes the student’s claim that we never communicated with him after his transcript was evaluatedThe student was sent two emails regarding the transfer of creditOne on June 1, after his transcript was received and another on June 6, when credit was evaluated and awarded by the Program ChairI find it hard to believe that the student would go through the trouble and expense of submitting his transcript and never reach out to the College’s registrar if he never received any communications in regards to awarded creditAdditionally, if the student would have followed the advice of his counselor on May 23, and scheduled a follow up appointment this unfortunate duplication could have been avoidedThe College does its best to help students navigate through the registration processIt serves no purpose if a student is enrolled in the wrong course; however, it is the student’s responsibility to ensure that they seek additional counseling when advisedFurthermore, in compliance with the Federal Family Education Rights and Privacy Act (FERPA) of 1974, the College is prohibited discussing certain information contained in student records to a third party, such as information on class schedule, grades, student accounts, discipline records, official transcripts and other student record informationI have discussed all that I can legally disclose and cannot go into greater detailThe student will need to contact the College directly if more specific information is required

Initial Business Response /* (1000, 10, 2015/08/31) */
The vehicle in question was purchased "As Is" We do offer extended service plans an recommend them to our customers as we cannot for see what may or may not go wrong with the vehicleWe would be happy do discuss this with the customer but I am
not sure if he has contacted one of our managers Tim *** or Steve ***, but again the vehicle was purchased as is
Initial Consumer Rebuttal /* (3000, 12, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before the car was purchased there had been no "as is" documents on the current vehicle as me/my fiance "witness" and the sales person went over that and the sales person even had a confrontation in front of me about this with the person assisting him "Pat" So unless that document have been removed upon clean up for presentation that does not fall on meAnother thing Dealers are not allowed to sale unreliable vehicles which are considered a lemon, if Duluth dodge wants to play the "as is" card it should have never been advertised as superb condition let alone impressive performer so therefore by Duluth Dodge "as is" card should have be sold as is in Superb conditionA vehicle that needs a new radiator let alone a new/rebuild trans is not superbThe only reason the 'as is" form was signed although it wasn't advertised on the vehicle was because the car wouldn't have been sold to me otherwise
Duluth Dodge also stated they would be happy to discuss this with me yet when I went into the office after I had Duluth Dodge Service named "????" to take another look at the vehicle for the repairs *** found within the same month it was at Duluth Dodge for repairs they eventually saw what *** mentioned and was denied any further actions from Duluth Dodge Managers that is when I went to my dealer named "????" and put a deal on the table for the cost which was 50/when my dealer went to the managers and returned after 10-minutes the results was NOSo mentioning they would be happy to discuss this is only a cover up
The vehicle was rusted and corroded before I purchased itIf rust and corrosion can not be seen by the so called 125pt inspection it may not have been done as mentioned and someone should have seen somethingIt is not about what may or may not go wrong, it is about what was WRONG with the vehicleA lemon is a lemon and as I mentioned money has already been placed on the vehicle more than enough so I had options to trade in and have decided to go against it because by placing so much money into this vehicle for another dealer to make more of a profit from the repairs I had done already was just another lost I would have cost myself
Just to clear up this "as is" lots of dealers like to use it seems there is a lot of meaning when it comes to that and that could be as is: because it doesn't have a warranty
as is: because it has minor/major damage to the interior/exterior
but to be sold as is your paying us for a vehicle that won't make it through the year let alone under months of the 4000+ miles placed on it after the purchaseThat is more of a mechanic special which I have seen dealers advertised on cars that will need major repairs and this was not sold as a mechanic special
Every car is sold as is whether Purchased or leased the only difference is newer vehicles come with a 3,5,10,year warranty so no worries besides the back and forth to the repair shop with an deductible if no warranty or an exteded warrantyAnything you bought is sold as is with or without coverageI do have a warranty and it is for 3yrs 2yrs more than Duluth Dodge 1yrand like most extended warranties they do not cover pre-existing repairs like the rusted and corroded trans and radiatorI have sent in attachments to the Revdex.com for review showing the 'superb condition' ad, and the 'great performer' and it wasn't either
Sincerely,
***

We have received your most recent correspondence in our office on November 7, After reviewing the account, we have prepared the following response.Per our records, Ms*** bank returned payments due to insufficient funds on January 16, 2017 June 2, 2017, and September 21, In
accordance with Colonial policy, after three payments are returned due to insufficient funds, subsequent payments must be submitted in the form of certified funds.Due to not receiving prior notification of this requirementon October 16, 2017, we updated Ms*** account to allow the standard payment optionsAt this time, payments are no longer required in the form of certified fundsHowever, should future payments be returned due to insufficient funds, the account will once again be updated to only accept payments in the form of certified funds, and this requirement will remain on the account for a period of one yearWe apologize for any confusion our website design may have caused.Documents and information used to make the determination that no error occurred can be requested at no chargeShould you have any questions regarding this information, our representatives are available to assist you Monday through Friday, 8:00am to 5:00pm CT by calling *** ***.Sincerely,

La Petite Academy has reviewed the applicable custody order and
its terms provided by the parents of the child in careWe have provided MrL*** all of the required educational records in accordance with the order, including: Incident and Observation Reports, Academic Progress Reports or Individualized Education Plans, and Attendance RecordsLa Petite Academy asks that parents/guardians keep the school and our staff out of any custodial issues and resolve these issues in another forum so we may focus on the care of childrenWe have put MrL*** in touch with the District Manager for the San Fernando Valley area and encourage MrL*** to partner with the District Manager if any further questions or concerns ariseLa Petite Academy considers this issue to be resolvedA*** ***
Regulatory Compliance Analyst

Thank you for bringing this important matter to our attentionI am aware of Mr***'s situation and have been working with other Ivy Tech departments to resolve his complaints over the last couple of monthsI trust the following synopsis will capture why Ivy Tech is unable to meet Mr***'s
demands.Mr*** wishes to receive an Associate of Science degree in General Studies instead of the Associate of General Studies (AGS) degree he earned in December of Additionally, Mr*** indicates that his graduation application included information that an Associate of Science degree in General StudiesI will address both of Mr***'s complaints.Mr*** first enrolled as the Bloomington campus in the fall semester of ans was pursuing an Associate of Science degree in General StudiesAfter the spring of semester, Mr*** did not enroll in classes at Ivy Tech for eight consecutive semestersMr*** re-enrolled at Ivy Tech for the fall semester.In the fall of 2012, the general studies degree was restructured into an Associate of General Studies, a separate degree category exclusively belonging to general studies studentsAt the same time, the Associate of Science degree in General Studies was discontinued.Per Ivy Tech policy, all students not enrolled for a period of six consecutive semesters or more, must enroll in the new degree requirements if a degree changedWhen Mr*** returned to complete his studies, the Associate of Science in General Studies had been discontinued and he was moved to the Associate of General Studies degree.The graduation application form did offer the Associate of Science degree option because the form reviews a student's entire enrollment historyThe requirement does not need to be replaced at this time because there are still students who have not met enrollment requirements of the degree and are still in this degree programMr*** does not meet the enrollment requirements and was therefore moved to the new degree program.As a settlement, Mr *** has requested a diploma and transcript indicating the receipt of an Associate of Science Degree in General StudiesDue his enrollment history at Ivy Tech, we are unable to comply with this solutionIn addition, Mr*** has also requested a refund of tuition in the amount of $Mr*** also received federal and state financial aid to help pay for his degreeThe timelines for issuing a refund to the state and federal government have passedMr*** successfully completed a college degree, therefore a refund cannot be issued.Mr*** has been notified by the Ivy Tech Bloomington Registrar, the Department Chair and Associate Professor of Social Science, the Dean of the School of Liberal Arts and General Studies, end the Vice President of Academic Affairs and University Transfer Division at our central administration that his request is not feasible.We respectfully request that Mr*** drops his complaint against Ivy Tech Community College.Sincerely, DrSam D***Vice Chancellor of Student Affairs

I have attached our response as a Word document because the space provided was not large enough. Please see all attached files.Revdex.com NOTE: Text of business response reads as follows:Our customer *** *** bought her Hyundai Elantra September 25, with 45,miles. At time of
sale Julie, the finance manager, went through the car buying information and purchase agreement with *** including an additional Used Vehicle Limited Warranty that Duluth Dodge had in effect for days from the date of sale or milesJulie also offered *** an extended warranty which *** declined to buyIn the file is the Carfax report that was printed Sept 25, The Carfax was made known to *** at the time of sale. On page 4, in the middle, the Carfax states there is a factory “all inclusive” basic 5yr/60,000. It also states *** would then be covered for months or 14,miles whichever came first. Neither this vehicle nor buyer has been back to Duluth Dodge since Sept 2015. In Feb Paul ***, Duluth Dodge salesman, received a call from *** saying her vehicle was needing repair. Paul tried very hard to help *** determine if the vehicle could be repaired under warranty. He did text her in good faith as he did not know the warranty end date until he spoke with Kolar Toyota Hyundai and he hoped he could help her. He has also allowed *** to use one of our loaner vehicles since February while he brought her car to Hermantown to Kolar Toyota to verify the type of repair neededKolar is an authorized Hyundai dealer and Duluth Dodge is not. Kolar determined the factory warranty expired due to mileage. It was covered to 60,and Janet’s current mileage is at 76,679. Kolar released the vehicle March 23, 2017. Paul has also tried to find a vehicle that *** may like to buy to trade out of the old one and into something else. He has brought her different vehicles to try. *** still has not been here to look at anything on her own to see if anything could work for her. We feel we have helped *** with a loaner vehicle since February while her vehicle is in for repair but we do not feel responsible for financing the repair. The warranty information on the vehicle was clear and *** turned down an extended warranty in 2015. We will still assist *** with buying a different vehicle although we will be taking our loaner vehicle back this weekI have attached the Carfax report and the signed Waiver of Extended Warranty, and a signed copy of the Used Vehicle Warranty

Response received via fax to Revdex.com -- scan is attached; text of letter reads as follows:"Re: case #[redacted]This was a used car purchase and the customer should have requested the Carfax if they were concerned. The car was purchased for $17,200 and at the time the book value was $20,950....

It currently has a NADA value of $18,950 and a Kelley Blue Book value of $20,056. There are no standards in place for diminished values on pre-driven cars because of prior accidents. This car did not and does not have a branded title so there would be no decrease in value.I deny any wrong doing and we are not willing to make any adjustment to the customer. It seems out of line to even make a complaint of this nature and after 15 months of ownership. There is no loss to the customer and I hope that they can understand that.Sincerely,Thomas [redacted]General Manager"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ivy Tech's response is not accepted for the following reasons:I was never notified by Ivy Tech's Student Records-Registrar that my official or unofficial transcripts were accepted.  Ivy Tech's online description states that a student will probably have contact with the office due to the nature of its responsibilities (Underneath responsibilities includes"transfer of credit". I was never communicated with or by a Ivy Tech student adviser that my college credits for English 111 were accepted during any time period between the day the transcripts were accepted and the starting day of English 111. Ivy Tech's communication illustration does not match or support my documentation from my advisor on May 23rd which clearly outlines the change in curriculum.I have spent a tremendous amount of time and finance because of a lack of communication for a class that was already accepted by Ivy Tech college earlier than my start date. 
Regards,
[redacted]

I am rejecting this response because:
The General Manager is missing the point. It was TWICE told to me by the salesman that the car had a clean CarFax. The ONLY reason I even know it was in an accident was because a possible buyer ran a CarFax and told me that it was in an accident. Duluth Dodge TWICE said it was clean when I purchased the car 15 months ago but that was not true. I cannot sell the car for even close to Blue Book value do to this accident. Every possible buyer as been scared away from purchasing it due to the accident history I was not informed about. [redacted]

I am rejecting this response because:
(Revdex.com NOTE: Consumer rebuttal received via e-mail to Revdex.com, 6/12/17.)The only vehicle that was offered to me for trade was the Jeep Compass. If you view the texts you can see there was no mention of offering any of the vehicles they provided me to drive while my car was being evaluated that they mentioned as an option for trade. In fact my texts clearly show Paul [redacted] says the Jeep Compass was the only option he had for me. He verbally guaranteed me a 100,000 mile warranty that was still supposedly existing on this vehicle when I purchased it. He also believe this to be the case when he told me to bring my car up for them to look at. He also admitted this mistake he made to Cloquet Service Center when he brought it there for assessment. I have also submitted a formal complaint with the Attorney Generals office.  I have heard of others complaints about Paul [redacted] & Duluth Dodge and the issues others have had to deal with as consumers. It is not right & they should not get away with this fraudulent, u professional behavior! I am not ok with their response & expect they will rectify this major consumer issue in a professional manor.

I am Kendra H[redacted], Senior Leal Assistant for Ivy Tech Community College and I will be responding on behalf of the College. According to our records the Complainant met with an a student advisor on May 23, 2017. The student was provided an undergraduate degree plan for the Summer of 2017 with a...

recommendation of courses COMM 101 and BUSN 101. Subsequently, he did not attend the Summer semester. Additionally, at the May 23rd meeting, the Advisor also noted that the student had attended a previous College. No transcript had been assessed at this time and the student was advised to return for follow-up advising (see attached). On May 31, 2017, the student’s transcript was received and credit was awarded by June 7, 2017. It appears from our records that the student did not return for follow-up advising. The student received two emails regarding the transfer of credit. Once on June 1, 2017 after his transcript was received and again on June 6, 2017 when credit was evaluated and awarded by the Program Chair. The student did not registered for the ENGL 111 course until after he was notified by email on June 7, 2017 that credit was awarded on July 14, 2014. It is unfortunate the student registered for the ENGL 111 course, but the student did so after receiving notification about credits being awarded and after being advised to return for follow up advising.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not a General Studies student at Ivy Tech in 2002 as stated. The credits appearing on my Ivy Tech transcript around 2002 were from a Union Millwright/Carpenter apprenticeship.  My degree should be grandfathered as the Associate of Science in General Studies that I started in 2009 at Ivy Tech especially considering the fact that I am disabled. Grandfathering of degree is the proper course of action especially since I was deceived by Ivy Tech and was not made aware of the change of degree to the Associate in General Studies. For example, a person would not lose a pension due to later change of name of pension. Ivy tech is not being considerate of the fact that I am disabled and they ignored that fact often. I was harassed on the Ivy Tech campus often in 2014 by members of staff. The credits I took at Ivy Tech in 2009 and 2014 transferred to an IUPUI Bachelor's of General Studies Degree. Ivy Tech advertises that their credit can be transferred to IUPUI to complete degrees. I took classes at IUPUI in 2010, 2011, 2013 and 2014. This should be considered attendance since a major advertised part of Ivy Tech is transferring credits to a four year college. I hold one Science degree which is the Associate of Science in Labor Studies from IUPUI (attached copy) in addition to the Bachelor of General Studies degree from IUPUI. I am a graduate student currently and certainly have accumulated the knowledge necessary for the Associate of Science in General Studies from Ivy Tech. I feel I have been rushed unnecessary as a disabled person. Sam DeWeese exhibits personal prejudice against a person with a recognized disability.
Regards,
[redacted]

Good morning,
 
Please be advised that I am the Senior Legal Assistant for the Respondent, Ivy Tech Community College of Indiana, and that I will be responding on behalf of the Respondent. Ivy Tech Community College of Indiana is a public, statewide, two-year community college established by...

the Indiana Legislature in 1963, pursuant to IC 21­22­1­1. Its mission is to provide the citizens of Indiana with the general and technical education needed for successful careers or for continuation in higher education. The College serves over 100,000 students at more than forty campuses and sites across the state. 
 
The Revdex.com has no jurisdiction over the Respondent but as a courtesy I will attempt to respond to this complaint. It appears that the Complainant tried to complete a payment online and experienced a technical difficulty. While the Complainant was waiting to have the technical issue resolved, she was dropped from her class for non-payment. Our records show that she was able to make a successful payment on September 8, 2017 and she was re-instated her into her class.  The re-instatement charge was waived and the Complainant incurred no additional expense.
 
The Complaint issues herein have been addressed and resolved and we request the matter be discharged.
 
 
Regards,
 
Kendra L. H[redacted]
Senior Legal Assistant to the General Counsel's Office
Ivy Tech Community College-Indiana
50 West Fall Creek Parkway North Drive
Indianapolis, IN 46208
317-921-4906