La Rosa Del Monte Express (Bridgeport)

Good Afternoon, >We received the claim from [redacted] at time of delivery (08/19/2014) on August 22,we send a letter to inform [redacted] ***, that we have received the claim and was working on itWe will work on the claim for the damages, but no refund will be giving According to our records the service he paid for was provided If you need any further information do not hesitate to contact me Cordially, Customer Service La Rosa Del Monte – [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .Although I appreciate that your company is finally starting an investigation, it does not resolve the fact that our items have not arrived and an ETA has not been provided Your company and its representatives have consistently stated that they are unable to track the container my belongings are in and that is unacceptable.Due to the negligence of your company, my fiancé and myself have suffered considerable financial direction which has also affected our current quality of life I have been limited in my ability to start employment and sustain my household Also, I have come out of pocket tremendously with unnecessary costs that could have been prevented and were avoidable had your company followed thru with the promised timeline.Therefore, on the part of these actions, I have contacted the Revdex.com to request a refund of services and compensation for our losses.Regards, [redacted] [redacted]

Good morning My apologies for any inconvenient At this time I do have full information related to this complain I had stared a investigation as soon I get all documents from our local branch in [redacted] CT I will be respondingLooking forward to solve any issue that our customer had.Regards,Carlos F [redacted]

Complaint: [redacted] I am rejecting this response because:Date Sent: 11/6/5:40:PM Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .Although I appreciate that your company is finally starting an investigation, it does not resolve the fact that our items have not arrived and an ETA has not been provided Your company and its representatives have consistently stated that they are unable to track the container my belongings are in and that is unacceptable.Due to the negligence of your company, my fiancé and myself have suffered considerable financial direction which has also affected our current quality of life I have been limited in my ability to start employment and sustain my household Also, I have come out of pocket tremendously with unnecessary costs that could have been prevented and were avoidable had your company followed thru with the promised timeline.Therefore, on the part of these actions, I have contacted the Revdex.com to request a refund of services and compensation for our losses.Regards,***- [redacted] [redacted] Sincerely, ***- [redacted]

Complaint: [redacted] I am rejecting this response because: MrC [redacted] has informed me that he has sent the check, however, to date, it has not been received Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Date Sent: 11/6/5:40:PM Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I appreciate that your company is finally starting an investigation, it does not resolve the fact that our items have not arrived and an ETA has not been provided Your company and its representatives have consistently stated that they are unable to track the container my belongings are in and that is unacceptableDue to the negligence of your company, my fiancé and myself have suffered considerable financial direction which has also affected our current quality of life I have been limited in my ability to start employment and sustain my household Also, I have come out of pocket tremendously with unnecessary costs that could have been prevented and were avoidable had your company followed thru with the promised timelineTherefore, on the part of these actions, I have contacted the Revdex.com to request a refund of services and compensation for our lossesRegards, ***- [redacted] [redacted] Sincerely, ***- [redacted]

Good morning we are reviewing this complain and we will respond by Friday Sept 1,

From: Customer service CT [*** Sent: Monday, January 22, 2:PM To: *** Cc: *** *** *** *** Subject: Complaint ID *** Good Afternoon We received the letter Friday 1/19/about
the complaint ID *** the boxes were delivered 1/5/in ** and the delay was explained to the customer the claim is resolved Regards

Complaint: ***
I am rejecting this response because: Through out the whole process I was lied to and I did get my stuff but in unacceptable conditions, I was told that They travel everyday from ** to *** and that is why I chose them also at the time of quote I was not informed that my stuff was put in a trailer and had to wait until it was full before it left **, my stuff was picked up on July 25th on July 28th I left ** and I called the *** office because I wanted to add some other plastic bins so I did not have that weight on my van and I was told that my stuff was already in route! Ever since the beguining I was lied to, Also when I kept calling they kept transferring my call from ** to ***, everyone had their own story, Yes my stuff did get here but the service was not what I was promised, I was not and I am not happy with their serviceI am a disabled person with two kids and two elderly that had to sleep on the floor waiting for our beds just because La Rosa del monte kept changing the originall time frame that was given to me(7-days) they never said business daysI am requesting if not full refund then a partial atleast a 50% for advertisement!
Sincerely,
*** ***

Good morning 
My apologies for any inconvenient.  At this time I do have full information related to this complain.  I had stared a investigation as soon I get all documents from our local branch in [redacted] CT I will be responding. 
Looking...

forward to solve any issue that our customer had.
Regards,
Carlos F[redacted]

From: [redacted] [mailto:[redacted]] Sent: Tuesday, September 12, 2017 10:30 AM To: [redacted] Subject: Complaint ID [redacted]   Good Morning [redacted]   We...

received the letter for the complaint ID [redacted] yesterday and we already send the check to  [redacted] the claim is resolved

Complaint: [redacted]
I am rejecting this response because:Date Sent: 11/6/2015 5:40:52 PM Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted].Although I appreciate that your company is finally starting an investigation, it does not resolve the fact that our items have not arrived and an ETA has not been provided.  Your company and its representatives have consistently stated that they are unable to track the container my belongings are in and that is unacceptable.Due to the negligence of your company, my fiancé and myself have suffered considerable financial direction which has also affected our current quality of life.  I have been limited in my ability to start employment and sustain my household.  Also, I have come out of pocket tremendously with unnecessary costs that could have been prevented and were avoidable had your company followed thru with the promised timeline.Therefore, on the part of these actions, I have contacted the Revdex.com to request a refund of services and compensation for our losses.Regards,[redacted]-[redacted] [redacted]
Sincerely,
[redacted]-[redacted]

Complaint: [redacted]
I am rejecting this response because:   Mr. C[redacted] has informed me that he has sent the check, however, to date, it has not been received.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Date Sent: 11/6/2015 5:40:52 PM Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted].
Although I appreciate that your company is finally starting an investigation, it does not resolve the fact that our items have not arrived and an ETA has not been provided.  Your company and its representatives have consistently stated that they are unable to track the container my belongings are in and that is unacceptable.
Due to the negligence of your company, my fiancé and myself have suffered considerable financial direction which has also affected our current quality of life.  I have been limited in my ability to start employment and sustain my household.  Also, I have come out of pocket tremendously with unnecessary costs that could have been prevented and were avoidable had your company followed thru with the promised timeline.
Therefore, on the part of these actions, I have contacted the Revdex.com to request a refund of services and compensation for our losses.
Regards,
[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].Although I appreciate that your company is finally starting an investigation, it does not resolve the fact that our items have not arrived and an ETA has not been provided.  Your company and its representatives have consistently stated that they are unable to track the container my belongings are in and that is unacceptable.Due to the negligence of your company, my fiancé and myself have suffered considerable financial direction which has also affected our current quality of life.  I have been limited in my ability to start employment and sustain my household.  Also, I have come out of pocket tremendously with unnecessary costs that could have been prevented and were avoidable had your company followed thru with the promised timeline.Therefore, on the part of these actions, I have contacted the Revdex.com to request a refund of services and compensation for our losses.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
Although I appreciate that your company is finally starting an investigation, it does not resolve the fact that our items have not arrived and an ETA has not been provided.  Your company and its representatives have consistently stated that they are unable to track the container my belongings are in and that is unacceptable.
Due to the negligence of your company, my fiancé and myself have suffered considerable financial direction which has also affected our current quality of life.  I have been limited in my ability to start employment and sustain my household.  Also, I have come out of pocket tremendously with unnecessary costs that could have been prevented and were avoidable had your company followed thru with the promised timeline.
Therefore, on the part of these actions, I have contacted the Revdex.com to request a refund of services and compensation for our losses.
Regards,
[redacted] 
[redacted]

Good Afternoon,
 
class="MsoNormal">We received the claim from [redacted] at time of delivery
(08/19/2014).  on August 22,2014 we send a letter to inform [redacted],
that we have received the claim and was working on it. We will work on the
claim for the damages, but no refund will be giving.  According to our
records the service he paid for was provided.   
If you need any further information do not hesitate to contact me.
 
Cordially, 
 
Customer
Service
La Rosa Del Monte – [redacted]
[redacted]
[redacted]

Good morning My apologies for any inconvenient.  At this time I do have full information related to this complain.  I had stared a investigation as soon I get all documents from our local branch in [redacted] CT I will be responding. Looking forward to solve any issue that our...

customer had.Regards,Carlos F[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Thank you to the Revdex.com in assisting to resolve our issue.  We have reached a satisfactory resolution of complaint [redacted]

Review: I asked this moving company for a quote and they gave me a verbal quote over the phone. I was told that they travel from ** to [redacted]. when I came to **. I found out from the [redacted] terminal that they were waiting to completely fill the trailer to then send it. I was told that they guarantee the furniture to get from A to B in the same conditions. Also they told me it was $25 per box but never told me if I packed my own boxes it was not guaranteed, the boxes got to my house all broken and stuff hanging out of them like they never took care of them, it looks like they just threw everything. When I called almost 2 weeks ago to find out the status of my stuff I was told that the stuff was in a train trailer in [redacted]. waiting for authorization to remove from train to then bring it to the [redacted] terminal and then it will be put in a list to start the delivery. I called them this past Mon. and I asked for a status and I was told that it was in transit and they were not able to tell me were it was, I replied that I was told a few weeks ago that it was in a [redacted] terminal waiting for authorization to take off train, the person that answered my call, she stated "that is not true,who ever told you that lied to you sir, I do not show that in the system" to top things off I find that my washing machine which they packed is making loud banging noises when this washer machine is extremely quiet, an bass guitar amp amplifier which was also packed by them it was with all 4 wheels and it had nothing broken now it has a broken wheel and part of it is cracked.Also my dining room table was packed by them and it has a chip on the table top I am a disabled person and they only gave me three days to make a call to complaint for anything that was not received in good conditions. I told the driver the obvious things I saw but then kept finding things after they left. I have been lied to since the beguining.Desired Settlement: I would like to get refunded the whole amount in dollars that I paid ($2750 plus a C.O.D. of $120 = $2870 to have my stuff taken from [redacted], **. to [redacted]. In addition I want my washer machine replaced or fixed also my bass amplifier fixed or replaced and my dining room table replaced.

Business

Response: