Labac Systems Inc

From: *** Date: Tue, Aug 4, at 9:AMSubject: Re: CID ***To: *** *** It was satisfied, however they sold my car before paying it off or there was a cashable contract check their google reviews this business should be investigatedWhat they did to me was illegal they sild something that was not legally there's and ruined my credit in the process, however as stated they paid me $of my $down payment and I left with a rental.On Aug 4, 9:AM, "*** ***" wrote:I just want to follow up with you in regard to your request from Lindsay Ford I have forwarded you the fax I received from them If you have in fact been satisfied by the dealership, would you please respond in writing what the outcome was I want to close the file accordingly You can simply respond to this email as to the status and that will suffice Thank you in advance for your cooperation and understanding.Best Regards,***

All the warranties have been cancelled for the customerThey should receive the money in weeks

I spoke to the customer on the phone and told her that we would send her a check for the difference in pricingShe verbally agreed to this amount and never brought up any other questionsThis is the amount that we are willing to pay

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have been in regular contact with the service repair staff at Lindsay Ford and they have assured me that the car has been fixed and is currently at the dealershipI have, at no point, refused to allow them to fix the car; I have instead refused to accept ownership of the vehicle again because I do not feel safe driving a car with a history of dramatic mechanical failureThe only silver lining in the entire situation is that on the day the car broke down I had not yet picked up my grandmother for Thanksgiving, so her life was never put in danger by the vehicleI am not interested in another car or in anything other than a full repurchase of the defective vehicle; Lindsay Ford leased the vehicle to me and should accept responsibility for itI have opened a case with Ford Motors, and want Lindsay Ford to cooperate with them to authorize a repurchasing of the vehicleUntil that is completed, I will not assume ownership of a car that put my life in danger
Regards,
*** ***

From: Revdex.com of Metro Washington DCDate: Thu, Sep 22, at 9:AMSubject: Fwd: ---------- Forwarded message ----------From: *** Date: Thu, Sep 22, at 1:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC
& Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Lindsay Ford has responded back and resolved this issue.Kind regards,Michael *I***

I have spoke with the customer apologized for the poor service in the past. I issued a refund check for $1100.I wish nothing but good things in the future for her

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:*** ***'s response was not close to adequateThe General Manager is making an assertion that is inconsistent with what the reason his own mechanic has, on several occasions, stated.There are numerous issues hereOne are the numbers, the others are the constant deception in the presentation of the figures and another is the disrespectful manner in which my family were treatedI wish to talk to the next level of Lindsay Ford officials to discuss both the figures both more importantly the manner in which Lindsay Ford has conducted itself in this matter.As evidence of the frustration we are experiencing I literally just got off the phone with the salesman whom I had asked to provide the names of the next level of managers at Lindsay so I could send a letter. HE REFUSED.Regards,
*** ***

THE CUSTOMER DRIVES LESS THAN MILES IN A YEAR THEREFORE CAUSING THE BATTERY TO DIEWE WOULD BE HAPPY TO PUT IN A NEW BATTERY BUT MOST LIKELY THIS WOULD HAPPEN AGAINWE TRIED TO TRADE HER OUT OF THE VEHICLE FOR A NEW ONE OFFERING HER 3K MORE THAN THE ACTUAL VALUEI AM THE GENERAL MANAGER AND
WILL CALL HER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We received the title and are in the process of registering the vehicle for *** ***Because of his horrible service, we had his car cleaned again and paid for his VA inspection and emissionsI have his floor mats here and we will mail them to him with his license plates

I am sorry she is not satisfied with the resolution but this is the most we can do

Revdex.com serving Metro Washington DC and Eastern Pennsylvania KST, NW, 10" Floor Washington, DC20005-340412/18/2015Re: complaint Id:#***To Whom It May Concern:We have reviewed *** ***'s' complaint regarding the *** *** that he purchased from us here at Lindsay FordOur
Service department has been communicating with him and has told him that we can fix the problem but he is choosing not to get it fixedWe do apologize for his inconvenience, but do recommend getting in contact with Ford (Manufacturer) to open a claim as we are not eligible to do soWe have also offered him to trade the vehicle in on a different vehicle and the option still standsI thank you in advance for your attention in this matterIf you should have any additional questions, please feel free to contact me with the information listed below.Sincerely,Mike E***@lindsayford.com ###-###-####*** *** *** *** WHEATON, MD *** || *** || LINDSAYFoRD.com

To Whom it may concern:Lindsay Ford did finishing fixing *** ***'s vehicleShe also received a discount from our service Director

To Whom It May Concern:*** *** was correct and we sold her a warranty that did not cover her vehicleWe have issued a full refund for the $she was charged

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as
Answered]
Complaint: ***
I am rejecting this response because:The dealership has only addressed one part of the problem. There are repairs that need to be made to the vehicle, there are scratches up the side of the vehicle that were present from the dealership. I am working on obtaining a quote to have the repairs made by a facility close to my home, that has great customer service. I have ZERO interest in Lindsay making the repairs to the vehicle but request they pay to have the repairs made. Regards,
*** & *** ***

I have reviewed *** ***'s complaint and found that she was correct with the pricing issueWe have refunded her in the amount of $However, she did accept the trade in as $I informed her that I could not change the trade amountShe agreed and the issues have been
resolved

We have reached out to *** *** *** via email on June 9th, Lindsay Ford sent him a warranty cancellation form to be filled out and returned to us so that we can process his request of cancelling his warranty, included in the email was a Maintenance plan that we gave in good
faith for the issues that *** *** experiencedWe are awaiting the cancellation information and form to be returned to us so that we can cancel the warranty and refund them to his lienholderI thank you in advance for your attention in this matter and look forward to speaking with you.Sincerely,Mike E*** General Manager

The check was cut and mailed to the customerI have left her a messageShe should receive it in the next couple of days

Mr. [redacted]'s issue has been resolved. We updated his warranty as soon as we received the first complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me. Lindsay Ford phoned me via my cell today and left a voice message indicating the money will be refunded. The phone number identified as [redacted]. There was a statement of apology for the delay in refunding the money. There a statement that the details and urgency had not been relayed to this Lindsay Ford employee (Sherri) who was responsible for sending the refund/check to me.
I appreciate your prompt assistance in facilitating resolution to this matter. Although it has been unfortunate and quite frustrating, it appears as though your involvement encouraged a speedy response. With tremendous gratitude, I thank you.Kindly,
[redacted]