Labac Systems Inc

8/19/15To Whom It May Concern:Please be advised that we have done everything that has been asked of us regarding Mr. [redacted]' concerns. We sent an additional $500.00 with his refund for the tint and the scratches. We are not going to pay for his payment on his trade in car when he didn't make a...

payment on the new vehicle he purchased from us. What we can do is offer him an oil change or a tank of gas for his troubles. If you should have any other additional questions, please feel free to contact me with the information listed below. Thanks in advance.Sincerely,Mike E[redacted] General Manager

Please call our Finance Director Nayel Awar to set up an appointment to go over the paperwork.If you have any questions please feel free to contact me...Jerry C[redacted]Thanks, Jerry

WE HAVE TITLE AND ARE SENDING IT OUT NEXT WEEK [redacted] TO [redacted].  I WILL APOLOGIZE TO HIM IN PERSON LATER TODAY.

Thanks for follow up.  I have received the refund.  Thank you for your business!!!###-###-####[redacted].net

Complaint: [redacted]
I am rejecting this response because:I was told I would receive the check in the mail at [redacted], Rockville, MD [redacted] by Tuesday February 7th and if I did not, to call Holly L[redacted] back to let her know. I called her on February 7th, 8th, and 9th with no response and left a voicemail each time. Still no one has called me back. It is  now February 10th. Secondly, the money they are refunding me does not cover the costs that they said they would; I purchased the vehicle for $8,800 and according to them, the car was being sold for $6,800, despite it reading $6,200 on their website the day of purchase. Thirdly, this refund amount does not include the credit at which I am paying on this amount through a credit company which amounts to at least $70.00. I have tried to settle matters with them however I am not getting any responses. 
Regards,
[redacted]

The issue is internally the cost of repair will be somewhere in the $200 to $300 range sending to another dealer can run over $1000.We are not willing to spend that kind of money on the repairs. We need to do the work here.

7/30/15To Whom it May Concern:[redacted] purchased a vehicle from Lindsay ford on May 2nd, 2015. After trying to get the vehicle financed, we ended up backing out the 2012 F-150 (VIN [redacted]). Once the back-out happened, we purchased his 2012 [redacted] (VIN [redacted])...

from him. As of today, everything that has been listed by [redacted] has been addressed and resolved. I thank you in advance for your attention in this matter. If you should have any other additional questions, please feel free to contact me with the information listed below.Sincerely,Mike EGeneral Manager

9/14/15To Whom it May Concern:[redacted] purchased a vehicle from us on May 16, 2015. We have no knowledge that we were responsible for her address being set up incorrectly with her lienholder as we have the current address used on this complaint for the customer. At this point and time, we...

are unable to unwind or refund her money as the vehicle is titled in her name and she is the owner. We are really sorry for the miscommunication and have offered our apologies before the complaint was made. If you should have any other questions or concerns regarding this matter, please feel free to contact me with the information listed below. I thank you in advance and look forward to hearing from you.Sincerely,Mike E.General Manager

We have resolved the situation for this customer. Very nice customers, glad to have them as customers again.Thanks [redacted]

I spoke to [redacted] and we have cancelled his first warranty and applied for the correct one. It should take about 2 weeks to process. Thanks

We will process this refund today.

Keren in our accounting office will be calling the customer to update timeline of when they will be receiving rebate check.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason...

is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The $1100 check was supposed to be refunded to the bank. It is the refund for the maintenance package that has been prorated. Seeing as I have never been able to use it, I would like the entire maintenance package refunded. I have been trying to return it for a year and it should not be my problem that it has taken this long to accomplish that. I explained to Jerry that this is not a sufficient resolution however he believes that they can not do anything about the last two years refusing to acknowledge that this is not something that happened two years ago but rather something that I have been fighting for two years. I was a repeat customer and I was scammed this large dealership. They have acknowledged that thing were poorly run and that there are many customers who have had issues in the past yet their hands are tied past $1100 which is not even their money to begin with? 
Regards,
[redacted]