Ladies Outfitters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I had stated before there is nothing on there web site that a year old over weight lady could or would wearI was one day late in getting the dress back, please have some compassionThat is a lot of money for me to lose for one day of being lateI would even take the 15% restocking deal, if they would just give me my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As you can see in the attachment the costumer was aware of our company policy as she did get in the box the packing slip with the clear return information Here is the return information Returns Policy:• Returns and exchanges to be made within days of purchase.• We hope you're happy with your purchase, but in the event you need to return an item, returns for a full cash refund, minus shipping and restocking fee (see below) are accepted on merchandise that is in its original, unused condition (including all packaging and tags) within days from the date of purchase• There will be NO refunds after days from date of purchase, only an exchange can be processedAny Sale item or item with a marked down price cannot be returned for a refund, only an exchange will be processed• Refused or returned packages are charged a 50% restocking fee (all restocking fees are for cleaning and returning of item to BRAND NEW condition) plus the shipping cost.• Shipping charges are non-refundable• Footwear returns must include the original shoebox without postal labelsFootwear returns where the shoebox is used as the shipping carton, will be returned to the customerOrders cannot be cancelled once they are createdUnwanted orders are still subject to our refund and return policies listed above.All refused packages will be subject to a 50% restocking fee from customer.Mail your item to: Ladies Outfitters [redacted] ***• Include in your package a signed letter stating the reason for your exchange and the original receipt.• If you have any questions, please give us a call at [redacted] RESTOCKING FEE• All items are subject to a 20% restocking fee (all restocking fees are for cleaning and returning of item)We also do not refund the original shipping and handling that you paid on the order As a company we have to fallow our policy to make it fair for all customers as we told [redacted] [redacted] to ship the item express to get it in 2-business days she would have gotten a refund.At this time we can only offer an exchange

Revdex.com:At this time, I have not been contacted by Ladies Outfitters regarding complaint ID [redacted] .Sincerely, [redacted] ***

Hello There [redacted] was aware of the return policy when she had submit a return requesthow ever as well when we received the return our customer service had called her issued her a store credit as well explained to her the way the store credit works (vaulter etc) as well the expiration time for the vaulter As you can all see to fill out a return request you will need to go to [redacted] as well there you will see our full return policy including when you scroll down you will be able to see the store credit policy How ever as a one time policy we are willing to accept the credit Please have [redacted] email use to [redacted] and we will address her how to use her

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I had stated before there is nothing on there web site that a 61 year old over weight lady could or would wear. I was one day late in getting the dress back, please have some compassion. That is a lot of money for me to lose for one day of being late. I would even take the 15% restocking deal, if they would just give me my money back. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

As you can see in the attachment the costumer was aware of our company policy as she did get in the box the packing slip with the clear return information Here is the return information Returns Policy:• Returns and exchanges to be made within days of purchase.• We hope you're
happy with your purchase, but in the event you need to return an item, returns for a full cash refund, minus shipping and restocking fee (see below) are accepted on merchandise that is in its original, unused condition (including all packaging and tags) within days from the date of purchase• There will be NO refunds after days from date of purchase, only an exchange can be processedAny Sale item or item with a marked down price cannot be returned for a refund, only an exchange will be processed• Refused or returned packages are charged a 50% restocking fee (all restocking fees are for cleaning and returning of item to BRAND NEW condition) plus the shipping cost.• Shipping charges are non-refundable• Footwear returns must include the original shoebox without postal labelsFootwear returns where the shoebox is used as the shipping carton, will be returned to the customerOrders cannot be cancelled once they are createdUnwanted orders are still subject to our refund and return policies listed above.All refused packages will be subject to a 50% restocking fee from customer.Mail your item to: Ladies Outfitters *** *** *** *
*** *** *** *** ** ***• Include in your package a signed letter stating the reason for your exchange and the original receipt.• If you have any questions, please give us a call at *** ***RESTOCKING FEE• All items are subject to a 20% restocking fee (all restocking fees are for cleaning and returning of item)We also do not refund the original shipping and handling that you paid on the order As a company we have to fallow our policy to make it fair for all customers as we told ** *** *** to ship the item express to get it in 2-business days she would have gotten a refund.At this time we can only offer an exchange

Hello ***,Please provide us proof with your order number or order confirmation.By searching our system using your first and last name we are unable to find any results that you have placed an order with us.Please provide us with proof that your credit card has been charged under
the name imagination dba ladiesoutfitters.As we have checked our website and merchant services/ authorize.net and have came up with no results.Please send us all proofs and all documents to ***.Thank You

Hello ***,Please provide us proof with your order number or order confirmation.By searching our system using your first and last name we are unable to find any results that you have placed an order with us.Please provide us with proof that your credit card has been charged under the name
imagination dba ladiesoutfitters.As we have checked our website and merchant services/ authorize.net and have came up with no results.Please send us all proofs and all documents to ***.Thank You

We had send you an email on Friday same day of the respond day as well we can see that the email was received and open We are sorry but that will be the best we can offer as sears return policy was stated on your invoice that you return that all refunds with in days will have a 20% restocking fee • Returns and exchanges to be made within days of purchase.• We hope you're happy with your purchase, but in the event you need to return an item, returns for a full cash refund, minus shipping and restocking fee (see below) are accepted on merchandise that is in its original, unused condition (including all packaging and tags) within days from the date of purchase. • There will be NO refunds after days from date of purchase, only an exchange can be processed Any Sale item or item with a marked down price cannot be returned for a refund, only an exchange will be processed • Refused or returned packages are charged a 50% restocking fee (all restocking fees are for cleaning and returning of item to BRAND NEW condition) plus the shipping cost.• Shipping charges are non-refundable• Footwear returns must include the original shoebox without postal labelsFootwear returns where the shoebox is used as the shipping carton, will be returned to the customer. Orders cannot be cancelled once they are createdUnwanted orders are still subject to our refund and return policies listed above.All refused packages will be subject to a 50% restocking fee from customer.Mail your item to: Ladies Outfitters *** *** *** *
*** *** ***
*** ** ***• Include in your package a signed letter stating the reason for your exchange and the original receipt.• If you have any questions, please give us a call at ###-###-####RESTOCKING FEE• All items are subject to a 20% restocking fee (all restocking fees are for cleaning and returning of item)We also do not refund the original shipping and handling that you paid on the order.And as one time exception the 15% is what the company Nox is charging us for a late return There for Sears 20% restocking plus 15% Nox restocking will come up to 35% restocking fee that will be deducted of the price of the dress If you agree to the terms please email us back at *** with in 48hours Thank you Ladies Outfitters

Revdex.com:At this time, I have not been contacted by Ladies Outfitters regarding complaint ID [redacted].  However, [redacted] gave me full credit back on both dresses as they too were appalled at Ladies Outfitters conduct.  So while Ladies Outfitters is a scam in my...

opinion, [redacted] saved the day.  I do believe that everyone should stay well clear of ordering anything from Ladies Outfitters!Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I had stated before there is nothing on there web site that a 61 year old over weight lady could or would wear. I was one day late in getting the dress back, please have some compassion. That is a lot of money for me to lose for one day of being late. I would even take the 15% restocking deal, if they would just give me my money back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Ladies Outfitters regarding complaint ID [redacted].  However, [redacted] gave me full credit back on both dresses as they too were appalled at Ladies Outfitters conduct.  So while...

Ladies Outfitters is a scam in my opinion, [redacted] saved the day.  I do believe that everyone should stay well clear of ordering anything from Ladies Outfitters!Sincerely,[redacted]

As you can see in the attachment the costumer was aware of our company policy as she did get in the box the packing slip with the clear return information Here is the return information Returns Policy:• Returns and exchanges to be made within 30 days of...

purchase.• We hope you're happy with your purchase, but in the event you need to return an item, returns for a full cash refund, minus shipping and restocking fee (see below) are accepted on merchandise that is in its original, unused condition (including all packaging and tags) within 14 days from the date of purchase. • There will be NO refunds after 14 days from date of purchase, only an exchange can be processed. Any Sale item or item with a marked down price cannot be returned for a refund, only an exchange will be processed. • Refused or returned packages are charged a 50% restocking fee (all restocking fees are for cleaning and returning of item to BRAND NEW condition) plus the shipping cost.• Shipping charges are non-refundable• Footwear returns must include the original shoebox without postal labels. Footwear returns where the shoebox is used as the shipping carton, will be returned to the customer. Orders cannot be cancelled once they are created. Unwanted orders are still subject to our refund and return policies listed above.All refused packages will be subject to a 50% restocking fee from customer.Mail your item to: Ladies Outfitters [redacted]
[redacted]• Include in your package a signed letter stating the reason for your exchange and the original receipt.• If you have any questions, please give us a call at [redacted]RESTOCKING FEE• All items are subject to a 20% restocking fee (all restocking fees are for cleaning and returning of item). We also do not refund the original shipping and handling that you paid on the order.         As a company we have to fallow our policy to make it fair for all customers as we told **  [redacted] to ship the item express to get it in 2-3 business days she would have gotten a refund.At this time we can only offer an exchange

Hello There [redacted] was aware of the return policy when she had submit a return request. how ever as well when we received the return our customer service had called her issued her a...

store credit as well explained to her the way the store credit works (vaulter etc) as well the expiration time for the vaulter As you can all see to fill out a return request you will need to go to [redacted] as well there you will see our full return policy including when you scroll down you will be able to see the store credit policy How ever as a one time policy we are willing to accept the credit Please have [redacted] email use to [redacted] and we will address her how to use her 92.99

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I had stated before there is nothing on there web site that a 61 year old over weight lady could or would wear. I was one day late in getting the dress back, please have some compassion. That is a lot of money for me to lose for one day of being late. I would even take the 15% restocking deal, if they would just give me my money back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Ladies Outfitters regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Review: I ordered a dress on March [redacted] the company shipped it March [redacted], I received it on March [redacted] and returned it they received my return on March [redacted]. When I read there return policy on line it said 30 days to return. Now they are saying it's 14 days. They received my return on the [redacted] day. One day and they won't give me my money back they say I need to purchase something else. Have you looked at what they are selling. I am 61 years old and the clothing they are selling would not look good on me! I ordered the dress for my daughters wedding she wants me to wear purple, but she didn't like the color and it didn't fit me. They have nothing else they would be suitable. Help me please!Desired Settlement: I am on a fixed income and do not get around very well. I would like them to give me a full refund of $117.65. $110.88 for the dress and $6.77 tax. Please help me get my money back. I could see if I was a week late in getting this dress back but one day!

Business

Response:

As you can see in the attachment the costumer was aware of our company policy as she did get in the box the packing slip with the clear return information Here is the return information Returns Policy:• Returns and exchanges to be made within 30 days of purchase.• We hope you're happy with your purchase, but in the event you need to return an item, returns for a full cash refund, minus shipping and restocking fee (see below) are accepted on merchandise that is in its original, unused condition (including all packaging and tags) within 14 days from the date of purchase. • There will be NO refunds after 14 days from date of purchase, only an exchange can be processed. Any Sale item or item with a marked down price cannot be returned for a refund, only an exchange will be processed. • Refused or returned packages are charged a 50% restocking fee (all restocking fees are for cleaning and returning of item to BRAND NEW condition) plus the shipping cost.• Shipping charges are non-refundable• Footwear returns must include the original shoebox without postal labels. Footwear returns where the shoebox is used as the shipping carton, will be returned to the customer. Orders cannot be cancelled once they are created. Unwanted orders are still subject to our refund and return policies listed above.All refused packages will be subject to a 50% restocking fee from customer.Mail your item to: Ladies Outfitters [redacted]• Include in your package a signed letter stating the reason for your exchange and the original receipt.• If you have any questions, please give us a call at [redacted]RESTOCKING FEE• All items are subject to a 20% restocking fee (all restocking fees are for cleaning and returning of item). We also do not refund the original shipping and handling that you paid on the order. As a company we have to fallow our policy to make it fair for all customers as we told [redacted] to ship the item express to get it in 2-3 business days she would have gotten a refund.At this time we can only offer an exchange

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I had stated before there is nothing on there web site that a 61 year old over weight lady could or would wear. I was one day late in getting the dress back, please have some compassion. That is a lot of money for me to lose for one day of being late. I would even take the 15% restocking deal, if they would just give me my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We had send you an email on Friday same day of the respond day as well we can see that the email was received and open We are sorry but that will be the best we can offer as sears return policy was stated on your invoice that you return that all refunds with in 14 days will have a 20% restocking fee • Returns and exchanges to be made within 30 days of purchase.• We hope you're happy with your purchase, but in the event you need to return an item, returns for a full cash refund, minus shipping and restocking fee (see below) are accepted on merchandise that is in its original, unused condition (including all packaging and tags) within 14 days from the date of purchase. • There will be NO refunds after 14 days from date of purchase, only an exchange can be processed. Any Sale item or item with a marked down price cannot be returned for a refund, only an exchange will be processed. • Refused or returned packages are charged a 50% restocking fee (all restocking fees are for cleaning and returning of item to BRAND NEW condition) plus the shipping cost.• Shipping charges are non-refundable• Footwear returns must include the original shoebox without postal labels. Footwear returns where the shoebox is used as the shipping carton, will be returned to the customer. Orders cannot be cancelled once they are created. Unwanted orders are still subject to our refund and return policies listed above.All refused packages will be subject to a 50% restocking fee from customer.Mail your item to: Ladies Outfitters [redacted]• Include in your package a signed letter stating the reason for your exchange and the original receipt.• If you have any questions, please give us a call at ###-###-####RESTOCKING FEE• All items are subject to a 20% restocking fee (all restocking fees are for cleaning and returning of item). We also do not refund the original shipping and handling that you paid on the order.And as one time exception the 15% is what the company Nox is charging us for a late return There for Sears 20% restocking plus 15% Nox restocking will come up to 35% restocking fee that will be deducted of the price of the dress If you agree to the terms please email us back at [redacted] with in 48hours Thank you Ladies Outfitters

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,