Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance records indicate that consumer sent in documentation to the Appeal Department for review and sent in records to indicate that the condition was a covered lossAt this time, the claim has been resolved Sincerely, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance records indicate that consumer sent in documentation to the Claim Department for review and the event was a covered lossAt this time, the claim has been resolved as of 10/22, the same date as the complaint Sincerely, [redacted] Claims Escalation Analyst [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the consumer The claim has been reviewed and the consumer has now been reimbursed for the medical expensesThe consumer may want to contact the Claim Department for more information regarding the claim The consumer should allow to business days to receive the check in the mail Sincerely, [redacted]
Dear [redacted] ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the consumer was sent documentation on 9/to complete and send back so that the Finance Department may begin their investigation on the check that was sent to the consumers address and cashed For any updates, the consumer would need to contact the Claim Department at [redacted] Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage Specifically included in those terms were the following: You or a traveling companion is terminated or laid off from a company after your plan’s effective date According to the claim documentation, the person who was laid off was not the insured nor a traveling companion of the insured as defined in the insuring agreementCoverage did not apply for a family member being laid off At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had the return ticketThis is how I was able to give a return dateTheir information is miss leading and I even called to verify the medical aspect of the policyTheir website only asked for travel dates Regards, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attention Our records indicate that the consumers claim has since been resolved by the Appeals Department Sincerely, [redacted] [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium The consumers insuring agreement excluded coverage for pregnancy unless there are unforeseen physical complications of the pregnancy itself The insurance did not provide coverage for risk of complicationsAs the pregnancy itself was normal, we were unable to provide coverage for the loss I regret that we are unable to provide the consumer with a more favorable response at this time Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Here at Allianz we strive to provide world class customer service to our consumersThe consumers complaint will be looked into further and any appropriate action will be taken We thank the consumer for expressing her concerns and look forward to providing a more positive interaction in the future Sincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their was no offer made Regards, [redacted]
Dear [redacted] ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage While we understand the reason for the cancelation, unfortunately, a family member not being relocated to the state of the event at the time the event was to take place was not included among those reasons Our records indicate that the consumer has now changed the reason for the claim due to the illness of a family memberThat claim is currently in process For any updates, the consumer may contact the Claim Department at [redacted] Sincerely, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the address provided At this time we do not have sufficient information on file to honor the consumers claimI encourage the consumer to file an appeal with the Appeal Department and obtain a notarized statement from the mechanic who they indicated inspected their car when it was broke downThe statement should support the consumer’s statement of when the breakdown occurred and when it was inspected by the mechanic They may contact the Appeal Department at [email protected] Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no offer provided just a response this company are bunch of crooks They Regards, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage Currently the consumers claim is pending, it has not been deniedIn order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyWithout this document, we are unable to process the claim Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Dear [redacted] : Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the insured and offer our condolences on the passing of his family member Our insurance had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the insured The terms indicated that the Trip Cancelation benefit went into effect the next day after purchase at 12:amUnfortunately, the loss occurred prior to the insurance effective date Also, the policy provided coverage for the death of a family memberUnfortunately, cousin was not included in the definition of a family member The claim has been reviewed and the proper decision was made I regret that we are unable to provide the consumer with a more favorable response at this time Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Yes, the complaint for the damaged luggage and items in luggage were filed with [redacted] lines They wrote a letter about the damage, but could not list damaged items since they didn't visually see the damage The damage wasn't seen until we got home so there was no way for [redacted] to view the damaged items They told me to file a claim with my travel insurance company, which is Allianz Insurance Allianz has the letter, pictures of damaged items, values of damaged items but refuse to pay because the letter from [redacted] doesn't list the items They just keep running me in circles There was no way for [redacted] to see the damaged items as bag was slightly wet when we picked it up, but we didn't know items were ruined until we returned home It doesn't make sense What are you supposed to do when you discover damaged items after you get home? We travelled home by bus so no one else handled our baggage after we left the cruise port
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage The consumers insuring agreement excluded coverage for any loss resulting directly or indirectly from an pre-existing medical conditionThese were defined as: Any injury occurring to You, a Traveling Companion or a Family Member prior to and including the effective date of Your insurance; and Any illness occurring to You, a Traveling Companion, or a Family Member during the days prior to and including the effective date of Your insurance for which: a) medical diagnosis or treatment by a Physician has been sought or advised or for which symptoms exist which would cause a prudent person to seek diagnosis, care or treatment; or b) require taking prescribed drugs or medicine unless the illness remains controlled without any change in the required prescription According to the medical documentation on file, the condition that caused the consumer’s loss was excluded from coverage as the condition was symptomatic during the day exclusionary period At this time, my review indicates that we are unable to provide coverage for the consumer's loss and I regret that we are unable to provide the consumer with a more favorable response Sincerely, [redacted]
[redacted] Thank you for forwarding this matter to my attention Please have the consumer provide a claim or proper policy number so that we may address their concerns Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured I am sorry to hear the consumer had a difficult time calling while overseas All of our insurance plans include a collect number that lets the operator know that we accept all collect calls According to the claim notes, the claim was paid in separate installments as the Claim Department received additional supporting documentation The consumers claim was reviewed and processed based on the terms of their insuring agreementAt this time, further payment isn’t available on the claim Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance records indicate that consumer sent in documentation to the Appeal Department for review and sent in records to indicate that the condition was a covered lossAt this time, the claim has been resolved Sincerely, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance records indicate that consumer sent in documentation to the Claim Department for review and the event was a covered lossAt this time, the claim has been resolved as of 10/22, the same date as the complaint Sincerely, [redacted] Claims Escalation Analyst [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the consumer The claim has been reviewed and the consumer has now been reimbursed for the medical expensesThe consumer may want to contact the Claim Department for more information regarding the claim The consumer should allow to business days to receive the check in the mail Sincerely, [redacted]
Dear [redacted] ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the consumer was sent documentation on 9/to complete and send back so that the Finance Department may begin their investigation on the check that was sent to the consumers address and cashed For any updates, the consumer would need to contact the Claim Department at [redacted] Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage Specifically included in those terms were the following: You or a traveling companion is terminated or laid off from a company after your plan’s effective date According to the claim documentation, the person who was laid off was not the insured nor a traveling companion of the insured as defined in the insuring agreementCoverage did not apply for a family member being laid off At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had the return ticketThis is how I was able to give a return dateTheir information is miss leading and I even called to verify the medical aspect of the policyTheir website only asked for travel dates Regards, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attention Our records indicate that the consumers claim has since been resolved by the Appeals Department Sincerely, [redacted] [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium The consumers insuring agreement excluded coverage for pregnancy unless there are unforeseen physical complications of the pregnancy itself The insurance did not provide coverage for risk of complicationsAs the pregnancy itself was normal, we were unable to provide coverage for the loss I regret that we are unable to provide the consumer with a more favorable response at this time Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Here at Allianz we strive to provide world class customer service to our consumersThe consumers complaint will be looked into further and any appropriate action will be taken We thank the consumer for expressing her concerns and look forward to providing a more positive interaction in the future Sincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their was no offer made Regards, [redacted]
Dear [redacted] ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage While we understand the reason for the cancelation, unfortunately, a family member not being relocated to the state of the event at the time the event was to take place was not included among those reasons Our records indicate that the consumer has now changed the reason for the claim due to the illness of a family memberThat claim is currently in process For any updates, the consumer may contact the Claim Department at [redacted] Sincerely, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the address provided At this time we do not have sufficient information on file to honor the consumers claimI encourage the consumer to file an appeal with the Appeal Department and obtain a notarized statement from the mechanic who they indicated inspected their car when it was broke downThe statement should support the consumer’s statement of when the breakdown occurred and when it was inspected by the mechanic They may contact the Appeal Department at [email protected] Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no offer provided just a response this company are bunch of crooks They Regards, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage Currently the consumers claim is pending, it has not been deniedIn order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyWithout this document, we are unable to process the claim Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Dear [redacted] : Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the insured and offer our condolences on the passing of his family member Our insurance had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the insured The terms indicated that the Trip Cancelation benefit went into effect the next day after purchase at 12:amUnfortunately, the loss occurred prior to the insurance effective date Also, the policy provided coverage for the death of a family memberUnfortunately, cousin was not included in the definition of a family member The claim has been reviewed and the proper decision was made I regret that we are unable to provide the consumer with a more favorable response at this time Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Yes, the complaint for the damaged luggage and items in luggage were filed with [redacted] lines They wrote a letter about the damage, but could not list damaged items since they didn't visually see the damage The damage wasn't seen until we got home so there was no way for [redacted] to view the damaged items They told me to file a claim with my travel insurance company, which is Allianz Insurance Allianz has the letter, pictures of damaged items, values of damaged items but refuse to pay because the letter from [redacted] doesn't list the items They just keep running me in circles There was no way for [redacted] to see the damaged items as bag was slightly wet when we picked it up, but we didn't know items were ruined until we returned home It doesn't make sense What are you supposed to do when you discover damaged items after you get home? We travelled home by bus so no one else handled our baggage after we left the cruise port
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage The consumers insuring agreement excluded coverage for any loss resulting directly or indirectly from an pre-existing medical conditionThese were defined as: Any injury occurring to You, a Traveling Companion or a Family Member prior to and including the effective date of Your insurance; and Any illness occurring to You, a Traveling Companion, or a Family Member during the days prior to and including the effective date of Your insurance for which: a) medical diagnosis or treatment by a Physician has been sought or advised or for which symptoms exist which would cause a prudent person to seek diagnosis, care or treatment; or b) require taking prescribed drugs or medicine unless the illness remains controlled without any change in the required prescription According to the medical documentation on file, the condition that caused the consumer’s loss was excluded from coverage as the condition was symptomatic during the day exclusionary period At this time, my review indicates that we are unable to provide coverage for the consumer's loss and I regret that we are unable to provide the consumer with a more favorable response Sincerely, [redacted]
[redacted] Thank you for forwarding this matter to my attention Please have the consumer provide a claim or proper policy number so that we may address their concerns Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured I am sorry to hear the consumer had a difficult time calling while overseas All of our insurance plans include a collect number that lets the operator know that we accept all collect calls According to the claim notes, the claim was paid in separate installments as the Claim Department received additional supporting documentation The consumers claim was reviewed and processed based on the terms of their insuring agreementAt this time, further payment isn’t available on the claim Sincerely, [redacted]