Landing Movers

Nationwide movers lost one half of our items and the other half were broken during transport. They asked us to file claims. They have not paid us.
Nationwide movers moved our items from *** on June 29, 2017. Upon arrival, we discovered almost one half of our items were missing and the other half were broken. Even when they arrived at our house, the refused to take credit card payment or any other form of payment. We had to pay them cash before they could off load our items. We went to the ATM to collect money and sent the rest of the payment to their manager by Western Union.They asked us to file a claim with another company called MovingClaims.net for processing which we submitted on July 27, 2017. They acknowledged receipt of our claims and informed us that processing was in progress. After a month, they told us to submit additional claims or ask them to continue the processing to the final stage if we were satisfied, which we did.
We mailed the letter to them to continue processing the claims on August 12, they said they did not receive the letter, so we mailed another, they still claimed it was not received. We decided to mail it by express mail with delivery confirmation. The post office informed us that their address was non existent and they could not deliver our letter. Since that time all communications with them have stopped. Even emails to them have returned undelivered. We called Nationwide to inform them that we are at a dead end with the people who were processing our claims on their behalf. They too have been giving us the run around. Nationwide owes us over $8,000.00 for the items lost and broken.
Any help to recover this amount will be highly appreciated. We are prepared to provide any documents you may need to make this possible.

When my HHG were delivered Sept 4th there was extensive damage and several missing items. The movers that delivered my HHG even stated that they have never delivered so much damage and missing items in a move. The diver "***" took pictures and I took pictures of all damages. After several unanswered phone calls and emails I finally got thru to "***'s" boss "***". I told him there was a ton of damages and missing items and asked for a claim form. He asked me what was the most expensive item damaged and I told him the desk that *** called and told him about, $600.00. It arrived in 6 pieces and *** called him to let him know he could not put it back together and it was destroyed. He also asked him if there was a queen size Sealy box spring, frame, side boards, a bar height iron patio table and a few boxes in the warehouse.
As I was explain all the damaged items to *** he cut me off and said "Take pictures and send them to ***@nationwidemoving.com someone will get back to you in 24 hours". I sent 20 emails that all went thru. This was on the 6th of Sept as of today Sept 21 I have heard nothing. No phone call and no claim forms sent to me.
When my HHG were pick up I signed an agreement for "Your Rights and Responsibilities" but never got the booklet as the driver said he did not have one on hand and I would get it on delivery. I got nothing. I am starting to get repairs done on the damages and replacing the lost or unrepairable items and am past the $2000.00 mark with all pictures and receipts. I have even tried to send emails to my initial rep "Richard" and the emails are returned undeliverable. I am looking at over $2500.00 in damages that I can't claim them because no one will contact me or send me a claim form. This is just so wrong!
Product_Or_Service: Movers
Account_Number: Job No.

Nationwide Moving increased the price after loading the truck, and caused substantial delays and damages to my household items, in move from FL to VA.
In Sept 2016, I hired Nationwide Moving to help us ship our household items for a move from FL to VA. The experience was a nightmare. We were told a number of things that turned out to be untrue. The estimated price was increased about 75 percent after the truck was loaded. I was told that the same 18-wheeler that picked up the items, would make the delivery within a week of the pickup. Instead, they made three separate deliveries over two months, using 20- or 25-foot rental trucks. In the first delivery, the driver falsely claimed that he had all our items, and refused to unload the truck before full payment of the balance was made. We were forced to pay the full balance before it was confirmed that about a third of the items were missing. The third and final delivery was made over seven weeks later, and several items remain missing. Some items were also seriously damaged, including a flat-screened TV that sustained a broken screen. I submitted an itemized list of missing and damaged items and filed a claim for $2072. Nationwide Moving is offering $60.00, which seems like a joke.

this company is a complete scam. there were told there was 2 different areas for a pick up and they brought a small truck which would not handle both loads. they took part of the second area and we had to wait 2-3 weeks for them to come back. at that time my family was moving to florida and due to personal reasons decided to stay in canton ohio. they were told to deliver both loads to the new address and had to wait almost 4 weeks for them to do that. my family had to sleep and eat on the floor. when the load did come almost 1/2 of the items were missing including a 40" tv, the other items were broken and they broke the dryer and I had to replace that plus had to buy a new tv. some of the heirlooms and they were broken. I have tried the business office to no avail and have called the warehouse with no results. they do not return calls and have given me no idea of where the other items are. when they came in with the broken items and it was shown to them all the movers had to say was to contact the business office which of course never answers the phone. we thought we were dealing with nationwide but they subcontracted to some company name david and goliath.
Product_Or_Service: moving
Order_Number:

& ***
*** XXXXX
***@gmail.com
August 12, 2017
Dear Sir or Ma'am,
This letter is to file a formal complaint against Nationwide Moving Company and seek assistance in reimbursement for loss/damage of moved household goods and additional charges related to this move secondary to negligence on the part of this moving company.
Company we are filing a complaint against:
Main Location
*** Suite ***
*** XXXXX
Toll Free: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
E-mail: ***@nationwidemoving.com

Reimbursements requested:
1. Reimbursement of $4170.00 for the difference between what was quoted as an estimate and what was added in cost at pickup.
a. We believe the estimate was intentionally quoted low based on the amount of household goods that did not even fit on the truck. There were additional boxes, but they were not in such an excess to justify the kind of space shortage on the truck.
b. The quote was to be a guaranteed rate for 10 days. It seemed like there was intentional avoidance to take my calls once we had exceeded the 10 day mark.
c. While we witnessed great care in wrapping all furniture that was loaded on the pickup, over half of those furniture items no longer were wrapped upon delivery. Every piece that was unwrapped or had wrapping partially fall away had damage; some of which that was significant.
d. The damage and loss level of this moving experience was greater than even the quoted estimate. This company has in its employ people who obviously have no regard for quality care of the property of those they serve through contract.
e. If the company cannot care for the furniture that is entrusted to them in a professional manner, perhaps the company should seriously review their existence.
2. Maximum allowable reimbursement for loss/damage of household goods.
a. In all my 20 years in the military with multiple moves, never did I have the level of damage/loss that was experienced

On July 24&25, 2017, nationwide loaded my entire household contents in SC into 2 mid size vans. We were told that they would be combined in the warehouse in Georgia, loaded into a semi, and delivered to me in Florida. They also claimed $1200 in overage. On August 6 they arrived in Fl with only part of my belongings. There is significant damage to this shipment. We were told the balance would arrive within 72 hours. On August 9 we were told it would be an additional 72 hours and refused to tell us where our belongings are. I have not been able to reach anyone except the delivery/dispatch/customer service # which is all the same people. The employees answering the phone are not any help in resolving a this. We still do not have a delivery confirmation of any kind.
Product_Or_Service: Interstate household move
Order_Number: Same
Account_Number:

Contracted delivery for out of state move from Illinois to Florida was for August 1,2017. On August 1,2017 they informed us that our load was dropped at a storage and would now be delivered on August 5,2017 when we were promised that our load would not get dropped. We have yet to hear from the company and are unable to reach them on any phone numbers or email addresses provided to us. This delay of our furniture and personal possessions is causing major problems for my family and I. We are unable to enroll children into school that starts in less than a week, unable to get medication for children with disabilities, unable to obtain drivers license or state ID which in turn is preventing my spouse and I from obtaining employment and preventing my spouse from being able to attend an out of state court date, sleeping on floor which is no causing us back and body pains. All prior phone conversations with this company has been extremely rude and unprofessional. They have stated that we should be lucky to even have anyone there packing our stuff. We paid an additional $1,000.00 for packing service. They have yelled and hung up the phone on us several times. Movers wore sandals for the entire move. Website states movers are trained and uniformed. They tried to charge an additional $1200.00 for packing when we were told we would not pay for any additional packing service or packing supplies. We had to help move and load the truck because they only sent two movers to pack and move an entire 4 bedroom three story house. Movers were unable to lift our $2,000 BBQ grill and needed my husband and son to help lift it yet they unloaded it at a storage themselves most likely causing some sort of damage.
Product_Or_Service: Moving service
Order_Number: NXXXXXXX
Account_Number: NXXXXXXX

I had no unrealistic expectations of this move, as this was not my first long distance move but my third. The first two long distance moves were flawless. Polite and conscientious drivers from start to finish; workers on both ends of prior moves were helpful and attentive to what was expected.

To this day, I still feel anxious by what transpired during this move from Georgia to Maine. The implied threats, the intimidation of three men plus the one (***) on the phone, the coarse language took a toll on me personally, emotionally, and mentally.

The professionalism was non-existent. The only thing professional about Nationwide Moving? They are paid money! Everything about this company is focused on scamming the consumer with blatant disregard for their customer and the customer's property.

Regarding the Bill of Lading, I was given the last page of a multi-copy document and the writing is quite faint.

Lost: Karastan carpet ($1,700.00), pegs to support trestle dining room table ($175.00); two matted and framed prints ($220.00); garden rack $25.00

Damaged: Bookcase ($350.00); armoire ($2,700.00); cabinetry ($5,000.00); newer refrigerator ($4,700.00); classic reading lamp ($175.00), newer washing machine ($900.000)

Destroyed: Chair ($525.00); Sony TV ($660.00); two five-piece place settings of china ($150.00); six Spiegelau wine glasses ($120.00); 30" pottery water fountain ($130.00), yard art ($100.00); Pottery Barn silver picture frames (six) ($300.00); broken grey glass for console table ($70.00)

Damage to New Home: Gouge in kitchen flooring down to bare wood; several gouges in master bedroom ceiling through to studs

Delay: Quoted arrival at destination March 30; actual arrival April 13.

Overcharge: Quoted $4,000.00 for move but at the end of the second day with all of my remaining belongings on their box truck and with the first day's packing at their facility the price more than doubled to $9480.00.

Other: All packing boxes were new (Home Depot) but upon arrival at the destination, some were kicked in, crushed, damaged, and/or ripped and overall just worn out. There are so many other things that went wrong with the move and the personnel involved.

Insurance: After calling Nationwide for six (6) weeks, I was finally given a web-site (movingclaims.net) to file a claim. I was unable to locate any information that validated this was an insurance company. It appeared to be part of Nationwide Movers?

General Complaint: The personnel at this company could not tell the truth even if the truth was to their advantage. Unknown to me, the lies began on day one by stating Nationwide had an advanced computer system that allows them to accurately quote a move over the telephone thus saving the need to send out an estimator and unlike bigger moving companies which over-booked - Nationwide has a small fleet and dedicated workers to accomplish moving quickly and efficiently. That cost savings is passed onto the consumer. There were no bar codes on the stickers placed on each item of the move - there was no accounting of which line item the bar code referenced.

The day of packing a moving van did not arrive but a large box truck. The reason, my street was too narrow to accommodate a van. This is a total fabrication as a full-sized moving van moved me into the home 13 years prior. The person in charge of the loading told me I had too much stuff and quoted me the new price; meanwhile the other two workers were roaming around the house. I was told a van was waiting at their facility to unload and reload to the van. The next day the workers returned to finalize packing into a now empty box truck. Later I learned the three workers are not company employees but day laborers that work three weeks on and one week off with no benefits.

On Thursday, March 23, I left Georgia and headed to Maine to close on my home on the following Monday with the furniture scheduled for the 30th. That day came and went with a new date for later in the week. That day came and went for a new date for the following week. This continued with me calling and getting a new date each time. At one point, *** told me I was harassing him and to stop calling - the van would be there when it got to Maine.

Finally, I was informed the driver had my furniture loaded onto a van and was heading north. I asked to speak to the driver and was patched in. I asked the driver (Ernest) where was he located. Silence. I asked in what state are you currently driving. Silence. I finally said this is not a trick question - what state are you in. He answered Maryland. Whether that was true or not it was another week before he got to Maine after making deliveries to Maryland and Connecticut, then me, and with a final delivery in Massachusetts. If that accounting is correct, there were four household belongings on one truck.

On Friday, April 7, I was told, by ***, to get a money order and have it ready for the driver when he arrived on Monday, April 10. Monday came and went with no moving van. Three days later the truck arrived, Thursday, April 13. I was surprised, even shocked as it was a dilapidated wreck - with severe damage to the front passenger side and with a front bald tire going flat - in fact, I would not be surprised if it was involved in a serious wreck.

The driver entered my home and immediately said, "What you doing with this big house, you don't need it." I was more than a little stunned but overlooked his rude remark. Now, I have new men to unload the truck. I was asked for the check. The driver took a picture of the check and sent the picture to ***. *** was furious, I got a cashier's check from a credit union and not a postal money order. *** told me he had "an account with the USPS" and it was necessary to have a postal money order. If I did not do as instructed the driver would leave. I called the credit union who in-turn called Nationwide Moving that the check was legitimate and Sean at Nationwide said they would accept the check. But, *** said that authorization was not cleared by him and therefore was not valid.

I left for the post office but was told by a postal employee the maximum amount of a money order was $3,000 per day. I returned home and told ***. He said go to other post offices until I got the total amount due. I refused as I would consider that scamming and did not want the hassle. *** told the driver who then told me that my belongings and furniture would be dumped on the street. I relented and gave my debit card number as collateral to cover the check if I should void the check. Still *** was not happy. He then told the driver, who told me that if the move-in was not completed that day, I would be charged another thousand dollars and he would do it with the bank card information. After two hours of being threatened and intimidated and bullied - by *** on the phone,*** the driver, with two workers standing close by -*** handed me a sheet to initial. He said it was just an acknowledgment for the move-in to begin. I signed without reading as, once again, I felt threatened. Little did I know at that time it was another lie. I was signing to accept "X" amount for any and all damage and / or loss based on weight and not actual cost.

Six hours later, in the pitch dark - at 9:00 p.m., I told the driver I could not have the move continue and for them to return the next day. They left my home; but, stayed on the street with the engine running the entire night.

At 7:00 a.m. the next morning, the move-in continued but not before*** asked where the local Hispanic population hung out. I questioned his remark and he said he would have to pay more workers to complete the job. I did not answer his question as I thought it was insulting and derogatory. In the end, no additional workers were involved.

I learned much later from neighbors, boxes were thrown off the truck and at times it appeared the workers deliberately dropped the boxes they were carrying. A hand truck was never used to carry boxes, a single box was carried for each trip into the house.

When all my belongings were in the house, I asked for the rug to be laid-out as I knew it to be quite heavy.*** handed me a door mat. I asked about my 9X12 carpet. He said, "You never had a rug." He would not answer me on where the rug was except to repeat again and again and again that I never had a 9X12 carpet. That was the end of the conversation and he left.

I expected them to leave; but,*** began screaming obscenities on the street at the two workers because the bald tire going flat was now flat. Since***'s phone was not receiving a signal, my phone was used again to call *** and get a replacement tire. *** was refusing to pay for a new truck tire. A lot of phone calls and screaming and swearing by*** and several hours later, the tire was replaced and the truck left well after dark.

On a final note, I did file a report with the Dexter Police Department and a call was placed by a police officer to ***, and *** stated there was no way to determine where the carpet disappeared. It could have been Georgia, on the road, or Maine. As a result, a lawsuit would be fruitless for recovery of the carpet or anything else.

Working with Nationwide Moving out of Norcross GA has been the WORST experience I have ever had with a moving company. I am a professional woman and I have moved multiple times both locally and across states and I have never seen this level of unprofessionalism. I did a very thorough inventory of what would need to be moved and was given a quote. When the movers showed up a day and half late, I was informed that I had been given an inaccurate quote and told the price would be triple. I was in shock and needed to be out of my home that day in order to accommodate the family that would be renting my home when I moved so I felt like I had no choice but to proceed. Not only did I provide a very thorough inventory, I ended up selling many of the large pieces like a sectional, patio furniture, etc. I can't get a commitment from this company on the day and time of the delivery of my belongings, I am terrified about what conditions my things are currently being stored in and how the delivery itself will go. This company is crooked, unprofessional and a disgrace to their industry.
Product_Or_Service: Moving Services
Order_Number:

Poor service, rude agents/dispatch that would talk down to you, stated one price then before delivery state a higher price and demand cash even though it was set up to be charged by credit card. Wouldn't deliver items unless I had cash/money order; they stated if I didn't then they wouldn't deliver and charge me an extra delivery fee. Lost an item and didn't know where it was, called customer service who stated they would call me back and never did, communication lacks with this company. Delivery personal unprofessional looking and left my couch outside stating they couldn't bring it in without charging more money. DO NOT USE THIS COMPANY, you will regret it.

We hired Nationwide Moving to move us from Alabama to Massachusetts. They picked our belongings up first weekend of June and it is going on 3 weeks now. We cant get any information on our belongings or who our driver is. We were promised delivery by Wednesday June 14th and now we can't get anyone on the phone or any response via email. I spoke to the dispatch manager Shown who was the rudest person I have ever had to do business with. He yelled at me on the phone and told me to shut my mouth and also told me he would not give me anymore info on my belongings and not to call anymore. He told me I will get my things when I get them and to stop calling, and then hung up on me. He tells all the workers in the office that work with him to not give any info to us and hang up. We have paid them half the money for our move $663 and did direct deposit with their bank which is Bank of America. I have called DOT and FMCSA and we can not get any info on who is the OWNER is for this company. We have been more then nice to these people. All I get is attitude and they hang up on us, the guy Shown who claims he is the DISPATCH MANAGER is so mean. They advertise Customer service is #1 and that is what they aim for is to please us customers. Well I have gotten nothing but LIES and mistreatment. Please help us on what we can do. They stole our belongings!!!!!
Account_Number: Job #