Sign in

Landmark Home Warranty, LLC

Sharing is caring! Have something to share about Landmark Home Warranty, LLC? Use RevDex to write a review
Reviews Home Warranty Plans Landmark Home Warranty, LLC

Landmark Home Warranty, LLC Reviews (1076)

Hello ***, I wanted to let you know your Revdex.com complaint has been receivedI am sorry that we did not meet your expectation of serviceI assure you that every effort was made to complete this service request in a timely mannerPlease allow me to clarify Landmarks policy regarding your concernsI understand that you feel we did not honor the contractI am happy to reference the parts of the contract you addressed as concerns1) The system notes indicate that you were not pleased with the response of the contractorThe Service Request was opened on 11/and the contractor could schedule an appointment for the following day (11/30) 2) You felt the issue should be deemed an emergency 3) A replacement part was needed and was ordered and shipped directly from GoodmanWe did expedite shipping, but they still give a to 5-day window 4) You do not feel you should have paid a $Service call feePer the Contract: CTO REQUEST SERVICE #- Under circumstances, LHW will initiate the performance of services within hours after the request of the Contract HolderIn the event of an emergency, we will make reasonable efforts to expedite service within hoursAn emergency is defined as a failure resulting in 1) Plumbing failure that causes interior flooding; 2) a complete loss of heat or A/C in extreme temperatures; 3) A condition that immediately endangers health and safety; 4) A system failure that is causing ongoing damage to the homeIf you should request us to perform a non-emergency Service Request outside of business hours, you will be responsible for payment of additional fees, including overtime#- We require you to contact us so we may have the opportunity to select an INDEPENDENT CONTRACTOR to perform the serviceWe will not reimburse you for services performed by your own contractor without prior authorization #- Each Service Request placed will pertain to items of one trade, and one trade only; items opened within the same Service Request will be subject to a $Service Call Fee, except for where noted in SUBTERRENEAN TERMITE TREATMENTIn remote service areas, an additional $fee will apply at time of serviceRemote service areas can be discovered by phone at Service Call Fee is due whether service is covered or deniedIt is the Contract Holder’s obligation to select the trade type when requesting serviceIn the event the Contract Holder selects the wrong trade type the Contract Holder is required to pay a second service call fee to re-dispatch the appropriate service requestWe cannot respond to a new Request of Service until all previous Service Call Fees are paidFailure to pay the Service Call Fee will result in suspension of Coverage until such time as the proper fee is paidAt that time, Coverage will be reinstated, but the contract period will not be extendedService work is guaranteed for 30-days#- To ensure you receive reputable and unbiased service, we have built an extensive network of Independent Contractors who provide service to our Contract HoldersOur network, however, is not all-inclusive for every trade, in every townFor that reason, we may authorize or require you to contact your own Independent (out of network) Contractor directly to obtain serviceIf so, a Customer Care Representative will provide you with Independent Contractor requirementsLHW will authorize payment or reimbursement for approved service and/or repairs, based on our negotiated rates with our Independent (in network) Contractors and Supply Warehouses DTHIS CONTRACT DOES NOT COVER: #- LHW is not responsible for Consequential or Secondary Damage (including Consequential Damages due to a Service Contractor’s conventional repair efforts of the primary item) nor for failure to provide timely service due to conditions beyond our control; including but not limited to, part or equipment delays or labor difficulties While I do understand that you were frustrated with your experience, Landmark did fulfill the contractual obligationsI understand that you disagree and are entitled to your opinionWe honestly do make every effort to create a positive experience for every valued homeownerPer the contract; we will not reimburse the $service call feeThe contractor diagnosed and performed workThe job would have been completed by the contractor as well, and within the parameters of the warrantyWe will not be reimbursing for work completed that was not authorized through LandmarkThere was a part delay that was not in our controlAt this time, I would like to clarify whether or not you are asking to cancel your warranty for reimbursement? Please let me know so I may proceed in assisting youBest Wishes, Elise N [redacted] | Online Reputation Manager | Landmark Home Warranty en**@landmarkhw.com

Hi ***, I appreciate the opportunity to address your concerns as posted on the Revdex.comI apologize that Landmark has not met your expectation of service on this claimYour complaint has not been taken lightlyYour issue was thoroughly review by a Manager in the Claims DepartmentJessie D*** contacted you by email with a detailed review of your coverage under the warrantyHis email posted as follows: From: Jessie D [redacted] Sent: Monday, September 19, 4:PM To: ' [redacted] ' < [redacted] >Subject: Service Request [redacted] Mr [redacted] , I have reviewed the history of your service request in detailI think there is a misunderstanding regarding the outcome of the service requestThe claim ultimately was not deniedThere was a cash in lieu offer drawn up for the failed mechanical portion of your HVAC systemI see in the history of your service request you have stated the contractI would like the opportunity to do the sameHere is what you have outlined already: AService overview LHW will repair or replace systems and appliances mentioned as covered that: aAre in proper working order on the effective date of this ContractbHave become inoperable due to usage after the effective date of this Contract and are reported during the term of this ContractcAre properly installed and located within the perimeter of the main foundation or detached garage, except those noted with an “*”You are correct that the parts in failure meet the criteriaThe failed items that Landmark is responsible for are as follows: ton RCondenser, Permit, Haul away and $for the FreonThese items have been offered to you in the form of a Cash in Lieu which is limited to an hour of labor for a total of $1,This Cash in Lieu offer was declined as you would not accept the wholesale costAService Overview LHW reserves the right to provide cash in lieu of repair or replacement when an item is not repairable and a replacement item is no longer availableThe cash in lieu amount is the dollar amount LHW would pay (which can be less than retail cost) for parts and labor of said covered items, less the incurred cost of the contractor’s diagnosisOnce cash in lieu is provided, LHW is no longer responsible for repair or replacement of the system or appliance for the duration of the ContractRegarding reimbursement: CTo request Service In some instances, LHW may offer you the option of finding your own contractor to provide diagnosis and possible subsequent repairIn this instance, your contractor must provide a diagnosis and itemized bid to LHW before any work is performedLHW will not reimburse you for services performed by your own contractor without prior authorizationAs things sit now, a Cash in Lieu has been offered in the amount of $1,Any further request of reimbursement is not an optionPlease let me know if you have any additional questionsThank youJessie D [redacted] I understand that you remain frustrated with the offer under the warrantyWe always stick to the contract and all covered items every timeWe follow the procedures with each of our homeowners to remain equitableAgain, I am sorry that your claim did not go as expectedI do understand that it can be frustrating to have extra costs that you did not expectI know it can be frustrating when something is not listed as a covered item under the warrantyI understand that this has been inconvenient for youAt this time Landmark is waiting for you to verify the name on the check and the address you would like it sent toPlease contact Jessie directly or you can call 1-866-306-and speak with a claim manager who will process the cash in lieu offerWe honestly do our best to take care of our homeownersBest wishes, Elise N [redacted] | Senior Customer Care Specialist | Landmark Home Warranty [redacted]

I apologize for your frustrating claim experienceI understand that it is upsetting to find out something is not covered under your warrantyIt is always frustrating to have expenses that you did not plan forI apologize that Landmark has not met your expectation of service on this claimWe honestly do our best to provide every valued homeowner with a positive claim experience in a timely mannerI want to assure you that management is doing everything possible to ensure that our valued homeowners are taken care of within the warrantyYour feedback is important to Landmark Home Warranty and we do not take this lightly The contractor’s diagnosis follows: Coils are dirty and causing unit to ice upWhen ice falls into drain pan it takes flakes of rust with itthe rust then blocks the drainRecommends cleaning the coils and re modifying the drain line systemYour contract does not cover for cleaning or basic maintenanceFor these reasons we are not able to cover the repairsHowever, we look forward to serving you should you need usAnd if you have any questions about the diagnosis and the reason for this denial please give us a callI hope this helped clarify why Landmark will not be able to provide the repairsYour understanding of the coverage provided by Landmark Home Warranty is important to usPlease contact us directly if you have any additional questions or concerns Thank you, Candace P***

Everything was handled in an efficient manner. The staff is knowledgeable and friendly. My needs were taken of immediately and I’m extremely satisfied.

Landmark Home Warranty, LLC Response • Dec 30, 2019

Dear Kathleen,

We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager
[email protected]

Complaint: [redacted] I am rejecting this response because: I have not been in contact with Landmark since January because it was made very clear to me that my only 'option' was to accept the CIL and there was no other 'appeal' process I would have filed this complaint sooner, but I have been very busy with work and family matters Your letter implies that I had the choice to have LM replace the AC unit; I did notOriginally it was presented to me as an option, but when I challenged the obscure brand and the additional fee the contractor wanted to charge me, in addition to the fact that he wouldn't put the new unit in the same place that the old unit had been since first installed, instead of giving me answers to my concerns, I was told I had no choice except to accept the very low CIL In addition, I don't know where LM comes up with an hour labor to install a mini-split unit such as this, but I have four such units, and none of them where installed in an hour This particular unit (actually it is two separate pieces of equipment) took at least hours to install, and if the unit had been placed on a different wall, as the LM contractor was insisting on doing, I'm sure that install would have taken longer My complaint stands Sincerely, [redacted] ***

I’m currently under warranty with is company. All I have to say is that they are extremely difficult to work with. When you have a issue they refer you to the worst companies. I have had a plumbing issue that they haven’t resolved for over eight months now. Two work tickets have been open before due to the same issue. But nothing has been resolved. Not renewing with them again they are horrible and if I could I would rate them a zero.

Landmark Home Warranty, LLC Response • Dec 30, 2019

Dear Joselin,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected].

Sincerely,

Tiffany Nguyen
Customer Relations Manager
[email protected]

Complaint: [redacted] I am rejecting this response because:- Landmark changed the reason for rejecting my claim to better fit them AFTER I talked to the contractor and with themAs they initially said my claim was denied because it was IMPROPER USE! Since I knew it was not true they change it to SECONDARY DAMAGEDThe contractor who came here claimed it is NOT possible to say what cause the leaking and Landmark keeps giving excuses for not covering the claim.I've already upload the e-mail that they sent me with the first reason they gave me (IMPROPER USE) BEFORE they changed the reason to better fit their purpose in denyingly the claimAs you can comprove, they changed the the reason AFTER denying to cover the expenses Sincerely, [redacted] ***

Dear Mr***, Thank you for giving us this opportunity to address your concernsIt is my understanding that you are requesting that Landmark Home Warranty either repair your dishwasher or provide a refund for the warrantyPlease allow me to explain the resolution that was provided On 2/10/2016, Teri with Landmark extended the opportunity to send a second opinion, however, she was informed that the dishwasher had already been replacedBecause of that information and the dissatisfaction experienced, Landmark is refunding the $service fee paid to the contractor and if you choose to do so, would honor your request for a full refund with warranty cancellation We do apologize for any frustration experienced and the lack of follow upPlease know that this situation was addressed with the contractor and the Director of Customer ServiceWe take your feedback very seriously If you need any additional assistance please do not hesitate to contact me, Teri or Sarah Sincerely, Kristen B [redacted] Public Affairs Manager [redacted] @landmarkhw.com

Complaint: [redacted] I am rejecting this response because: Good AfternoonI appreciate the detailed response in regards to the SR [redacted] However, I am not satisfied with the reasoning as follows: 1.The original denial was made due to the Landmark contracted serviceman stating that there was an improperly installed capacitor which led to the failure of the compressor aDue to Landmark denying repairs, I began to obtain quotes from other reputable businesses in the areaThe HVAC tech, Jeff, from R&R came to evaluate the unit and noted that the capacitor was not at fault for the compressor malfunctionHe also installed a new capacitor to test the compressor which he found to only function 2/3s of the timeJeff stated that if the capacitor was culprit for the compressor failure, it would be an electrical not a functional malfunctionIn his notes, he stated that the compressor was "locking up"I immediately provided this information to Landmark both verbally and writtenJeff offered to speak to any manager at Landmark to report his findingsHe has over years of HVAC experience and wants this repair to be viewed fairlyHowever, after multiple requests, no one from the management has attempted to contact JeffOne manager, Jesse, stated that he was instructed not to call Jeff at allI had even requested another Landmark contractor or another Serveway technician to come out, but again, no one has even addressed this request After supplying sufficient evidence that the original rationale for denial was inadequate, I was informed that the "new" reason for denial was in regards to our home inspection with specific reference to the compressor fins being bentPer Brian, representative, the reason was "the fins were bent which obstructed air flow and caused pressure to build in the compressor leading to failure aI submitted the home inspection at the onset of this SR which was reviewed by a managerUnfortunately, I do not have the managers name, but he/she was directly supervising SophiaAfter the manager review, they found nothing that would indicate prior knowledge of the listed issues and offered $towards repairs bThe home inspection was performed by an inspector with whom I have used in the pastThe report clearly stated that the repairs that he suggested were minor and did not affect the performance of the unitThe reference to the fins is in fact noted; however, after review by Jeff, he said that the fins were only damaged in a very small area to the compressor and it would have not contributed to the compressor "locking up"In addition, we have pictures to support this cIf the obstruction actually led to the compress failing, it would have been impossible for Jeff to start the compressor I do realize that there are dishonest people who attempt to get over at every opportunityI assure you that the [redacted] household does not engage in such activityI have served in the Army for years before resigning my commission as an officer and my husband is a retired entrepreneurWith our backgrounds, we would not have been as successful if we engaged in shady practicesPer Landmarks policy, which was included in the response, repairs are covered for items that are in proper repair at the time of the contract and properly installedThis is evident in this situationWe live in Texas and I am now months pregnant, this heat was unbearable and had it been more tolerable, I would have continued to appeal until favorable resolution was madeUnfortunately the heat of our home began to cause issues in my pregnancy I pray that we reach a decision that is MUTUALLY benefiting to both partiesWe have recently moved into this home and although this repair is unexpected it is not due to major deficiencies that were overlooked nor faulty install Respectfully, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Per the details in the contract, premier coverage provides coverage for items normally excluded in the standard coverage The extra no-fault upgrade, according to the contract previously highlighted, does, in fact cover: Improper Installation and Mismatched System: LHW will pay up to $per Contract to repair or replace a covered item that was improperly installed, modified, or repaired prior to the term of this contractThe shut-off valve is a mechanical part of the A/C system because it turns OFF the unit It was tripping - according to the service contractor (expert) you sent because the shut off valve was not installed properly The statement above, which is copied from the contract, also specifically states "modified" as being covered for repair by the contract, which would be interpreted by any reasonable person purchasing this upgrade to mean if something was installed or modified incorrectly, it would need to be modified to fix I contacted Landmark Customer service directly prior to allowing this work to be done and was directed to review the contract by the claim manager Sincerely, [redacted]

Mr***, I received your complaint from The Revdex.com in regards to claim number [redacted] Thank you for giving Landmark this opportunity to address your concernsI have received your complaint and have researched what occurred during this situationYour feedback is important to Landmark Home Warranty and we do not take this lightlyIn my efforts to research the issue I have put together a time-line of the claim eventsOn 3/9/we received a service request regarding the tub in your Master BathIt was noticed about days previously that the tub was draining very slowlyYou tried to snake the drain yourself without success [redacted] Plumbing was dispatched to diagnose the issueOn 3/10/we received a completed status from the contractor stating that the main line had been unclogged and the tub was draining fineOn 4/1/you called in to claims department stating that the same issue was occurring againAccording to the contract LHW covers for: PLUMBING SYSTEM COVERED: Drain Line Stoppages, Toilets, Plumbing Pipe Leaks, Whirlpool Motor & Pump, Shower Valve, Diverter Valve, Instant Hot Water Dispenser, Sump Pump (ground water only), Recirculating Pump, Water Heater (up to gal.), Tankless Water HeaterEXCLUSIONS: Adjustments, Plumbing Fixtures including Faucets, Bathtub, Shower Base Pans & Enclosures, Toilet Lids & Seats, Sprinkler or Solar Systems, stop & waste valves, Water Heater Vents & Flues, Vent Pipes, Septic Tank, Stoppages that cannot be cleared with Cable, Hydro Jetting, Stoppages due to Roots, Water Heater Heat Pump Attachment, Sewage Ejector Pump, internal and external Hose Bibs, Expansion Tanks, Energy Conservation Units, Noise, Electrolysis, Water Softener, Whirlpool Jets, Water Filters, Water Purification Systems, Bidets, Jet Pumps, Conditions caused by Chemical, Calcium, or Sediment Build-up, Caulking, Grouting, Inadequate or Excessive Water Pressure, Flow Restrictions in Fresh Water Lines caused by Rust, Corrosion, or Chemical Deposits, Basket Strainers, PAssemblies, Stoppers, Diesel or Oil Fired Water Heaters, Heat Pump/ Water Heater Combination Units, Leaks/ Damage caused by Roots, Water Heater Drip Pans, Ice Maker Water Lines, Main Water Shut-off ValveBUYER’S COVERAGE LIMITS: (1) $maximum for diagnosis, repair or replacement for leaks in concrete encased water, drain, gas, or polybutylene piping(2) Toilet Tanks & Bowls replaced with Builders Standard when necessary(3) We will provide access, according to the dollar limits specified in (1) above, through unobstructed walls, ceilings, and floors only, and will return access opening to rough finish condition (drywall, tape, and mud)Obstructions to Plumbing are the Contract Holder’s responsibility to remove, and include: Tile, Cabinetry, or any other items permanently affixed or requiring additional work to remove(4) We clear stoppages which can be cleared with standard sewer cable through an existing clean-out located inside the home without excavationLHW will not be responsible for access to Drain or Sewer Lines from vent or removal of toilet(5) We are responsible for only one sewer stoppage clearing per each Main Sewer Line, Secondary Waste Line, or Toilet6)$maximum for diagnosis, repair or replacement of Tankless, Oil, or Power Vent Water HeatersBecause the line had been attempted to be cleared, we could not cover it againThat is stated in the contract under buyers coverage limitsI have pasted the warranty section for reviewPlease refer to #and #When this issue reoccurred on 4/2/2016, the claims manager did call the initial contractor to see if there was any ideas or suggestions as to why this issue would be occurring againThe contractor believed the issue was actually a septic issueIf this service request is actually a septic issue, the homeowner does not have septic coverageThe homeowner disagreed with that diagnosis and claims department advised the homeowner to contact the contractor directly to discuss the issueThe contractor was called out to diagnose the same issueIf it was something different that was not covered the homeowner would have to pay an out of pocket feeThe contractor had to pull and reset the toilet in an effort to clear the line from a different access pointThe contractor charged $for the additional charges that were not covered under the warrantyBecause the tub and toilet are on the same line, and were not able to be cleared, it is very likely a septic issueOn 4/4/(today), the homeowner called in and said that the repairs have not fixed the issueThe same problem is occurringThe homeowner was told that LHW can send another contractor out for a second opinionIf the second contractor is able to fix the issue the homeowner will not have to pay any additional feesHowever, if the issue is something completely different then he would need to talk to LHW about fees and the out of pocket price for any non-covered work that needs to be doneDTHIS CONTRACT DOES NOT COVER: 10) REPAIR/ REPLACEMENT/ UPGRADING: LHW is not responsible for delay in obtaining parts or replacement equipmentWe reserve the right to repair and/or replace systems and appliances with non-original manufacturer’s parts, including rebuilt or refurbished partsWe reserve the right to obtain a second opinion at our expenseWe will not upgrade any covered itemWe are responsible for providing installation of equipment comparable in features, capacity and efficiency, but not for matching in dimensions, color, or brandWe are not responsible for the cost of construction, carpentry, or other modifications made necessary by existing or installing different equipmentWe reserve the right to provide cash in lieu of repair or replacement in the amount of our actual costWhen providing cash in lieu of replacement, installation is limited to one hour of laborPayment will be provided based on our negotiated rates with our Independent Contractors and Supply Warehouses, which may be less than retailWe are not responsible for work performed once you accept cash in lieu of serviceIf we provide reimbursement or cash in lieu of service the approximate time to issuance of a check is business days4/4/(today) a new contractor has been assigned to diagnose issue as a second opinionWe are currently waiting for the diagnosis on the 2nd contractorI apologize that the issue is reoccurringLandmark strives to provide a positive and timely outcome for our homeownersWe always follow the contractIf there is a concern about the contract or the services rendered you are encouraged to contact Landmark ASAP so that we can make every effort to resolve the issueAt this time the slow draining line was addressed and under the contract the one stoppage per main line has been used for this yearI understand that the contractor that is assigned to give Landmark a second opinion should be making an appointment with you shortlyLandmark has made every effort so far to find a successful resolution to your claimBecause the claim is still open I am asking the Revdex.com to disregard this current complaintIf you have any further questions or concerns, please feel free to contact me directlyBest Wishes, Elise N [redacted] | Online Reputation Specialist | Landmark Home Warranty ***@landmarkhw.com

I have always had excellent service from this company. I live in a very small town in a rural area, and I have never waited long for help. The service people have been courteous and have given important information. Just great.

Landmark Home Warranty, LLC Response • Dec 19, 2019

Dear Catherine,

We are very pleased to hear that we have been able to provide you with excellent service! We hope to continue providing you this service in the future! Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager
[email protected]

Complaint: [redacted] I am rejecting this response because:This does not address where in the contract it states that Landmark does not cover labor if more than one person is required to complete the repair Sincerely, [redacted] ***

[redacted] , Thank you for reaching out to LandmarkLandmark always stands by the contract so as to be equitable to all homeownersThe contract terms in specific may provide clarification as to why Landmark is not willing to provide a replacement unit Section ASERVICE OVERVIEW, number LHW will determine, at its sole discretion, whetehr a covered system or appliance will be repaired or replacedSection IESSENTIAL PLAN/ AIR CONDITIONING [redacted] AND HEATING SYSTEM: All components and parts of the following Our contract indicates we cover for the components and parts of your unitTwo contractor have come out and advised that the parts that make your unit run are fine and not in failureHowever, you are experiencing performance and efficiency issues with a year old system Where the mechanical components, meaning the parts that make the unit run, are still working this remains denied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been contacted by the business and they have offered to pay the $service fee to the 3rd contractorI have also received a phone call from the local representative who expressed her concern and offered a couple of different options on how to resolve the matterAt this time, we have accepted the businesses offer of paying the 3rd contractor and wish to drop the matter at this time Sincerely, [redacted] ***

Bought a new home and used Landmark for their rekey services. Very happy with the technician they send out.I am a real estate broker and have sent my clients to Landmark for years. Now I'm on the other end of the spectrum and using them as a buyer. Very happy so far...!

Landmark Home Warranty, LLC Response • Dec 19, 2019

Dear JaLee,

Thank you for taking the time to share your feedback! We appreciate the time you have taken to do that and hope to continue providing great customer service for you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager
[email protected]

Complaint: [redacted] I am rejecting this response because: We were told we would be reimbursed and now you guys are retracting from that you guys are nothing but frauds I would like my new fee refunded please I will not do business with you guys ever again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: while we have received the oven, and appreciate it, we have yet to receive the check to cover the installaction Sincerely, [redacted] ***

I was skeptical of a home warranty company based on past experiences, but Landmark has exceeded every expectation and I can not recommend them enough!! They are very prompt and have made sure every issue I’ve had has been taken care of to my satisfaction. They have saved me thousands of dollars on repairs

Landmark Home Warranty, LLC Response • Dec 16, 2019

Dear Christina,

We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager
[email protected]

Complaint: [redacted] I am rejecting this response because:Your employee (my claim manager Marcie) on 8/14/told me I would receive a cash payment for my expenses out of pocket It was not explained to me that it would then void my warranty for that item if I accepted the payment Also, The reason we declined service from YOUR provider is because they did not do good work, they are the reason that the AC was not working They came out to our house on 7/to fix it when it wasn't working, then it stops working with the same problem again a month later? They they claim the inside portion of the unit (in the attic) has to be replaced because it isn't compatible, but they NEVER stepped foot in my house to look at it, so how would they know that Your provider was taking advantage of not just us but you I am concerned that they did damage to my unit and it may have further problems When I brought that up to you on the phone your defense was that they are 'licensed and bonded' that has nothing to do with their work history or customer satisfaction We did NOT decline the service solely based on the price of the repair, it was based on us asking for a second opinion and getting that opinion I feel that you are making decisions based on what you are told by your contractor who did not work it properly in the first place Furthermore, when I spoke with Marcie on 8/I told her that I wanted someone other than Sunrise to come out, and she said I could have a different company, then I find out on Monday that the only company I could have come out is Sunrise that you would NOT send a different contractor out That is another reason why I had a second opinion I feel that you are making this decision solely based on your past experiences and protocol, not the fact that YOU sent out a company to REPRESENT your organization and they did POOR work I don't think what I am asking for is out of line Your company approved its replacement, I am asking that you follow through with that approval, just NOT with that company I would like the opportunity to choose the company that will come to my house and do the work I do not feel that is unreasonable, I feel that given the experience we have had with you and your backtracking to not follow through on your PROMISES to CALL PEOPLE BACK in a timely fashion, nor provide GOOD work by your selected contractors I am entitled to the work being done Sincerely, [redacted] ***

Check fields!

Write a review of Landmark Home Warranty, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Landmark Home Warranty, LLC Rating

Overall satisfaction rating

Address: Riverton, Utah, United States, 84065-0570

Phone:

Show more...

Web:

This website was reported to be associated with Landmark Home Warranty, LLC.



Add contact information for Landmark Home Warranty, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated