Landmark Home Warranty, LLC

Hello Mr***, I appreciate the opportunity to clarify your concerns in regards to your cancellation as well as the refund for improper installationI am sorry about the frustration surrounding this service requestYour cancellation and refund were processed yesterday and should go out in the mail todayYou can expect the funds within to daysThe $will be processed today and will go out in the mail on Tuesday the 1stYou can expect to receive that check within the to 10-day window as wellIf there are any additional concerns, please don’t hesitate to contact me directlyI am happy to help in any way I canI apologize that this experience did not make you feel like the valued homeowner that you areWe do appreciate your business and we are sorry to see you goBest wishes, Elise N [redacted] | Online Reputation Manager | Landmark Home Warranty [redacted]

Complaint: [redacted] Thanks again for your prompt response.So initially the reason for rejecting this calim was because of a dirty filter which wasn't changed in monthsNow I'm being told that my whole unit was dirty -as per the contractor of course- and that "a unit" as dirty as that will not be coveredI can tell you that the over all condition of the unit is very clean with the exception of the filter which is recommended to be changed every year not every 7-months (this is written as a recommendation on the filter and unit itself).Please ask the contractor to share any pictures that shows that the unit was dirty or that the overall condition of the unit or area around it is dirtyIf he has such picture I'll be more than happy to close this complaint all togetherAgain, the only thing which was dirty is the 7- moths old filter which I don't believe is enough to damage a control boardAppreciate your time and help with this complain Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they have control over who they use and don't useEven after the weeks of delay, I asked why they didn't reach out to another contractor on their list due to the unprofessionalism from day and even asked all to be escalated and send out certified contractors that wasn't on the list and that I would pay the escalation feeAll was denied and I was given multiple excuses and LMW made the decision to stay with them and deny seeking any others while I continued to waitSo if the request was made or considered and if they would had escalated like I requested instead of having me sit in degree environment almost weeks before the contractor they was sold on even came outI even reported issues with this contractor after every visit up until it was finally fixLMW needs to take some ownership due to their poor service and decisions and especially since they CONTROL who they use.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Here is a copy of my responce I sent Landmarks representative.Kate, I received your voicemail and no I will not spend anymore time dealing with this I proposed a very fair settlementIf you want me to spend an additional hours locating documents, logging my time, scanning documents and sending emails then my requested resolution amount will be the full amount I listed of aproxplus more hours at my billing rate as an engineerAt this point , if we can't quickly come to an amicable resolution, I would just assume spend my time writing reviews of landmark on the web, accurately depicting my experience.Sincerely, [redacted] If Landmark agrees to reimburse the total of the line items in my original complaint plus additional monies for the time I will spend preparing and sending the requested documents before I spend any more of my time on this issue, then yes I will collect, scan, and them If not, then my original request is what I will accept I am however willing to sign a release of liability for any posible ramifications they are concerned about Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The Landmark misrepresented my position which is all about the work - needed and justified or not needed and not justified by code/manufacturer requirements, and not about the cost and prices their contractors have.The two contractors presented different work items as not covered by LandmarkThis fact alone should serve as a proof that their demands are not justifiedAs I have mentioned earlier the demands of the first contractor were completely and I have proved it beyond any doubtsThe second contractor did not specify what the justification of their demands is.If these items are required because my current installation does not satisfy any standard codes or manufacturer requirements, I demand Landmark to provide the articles of these codes/manufacturer requirements so that I could verify themSo far Landmark has not presented me with them.If my installation does not contradict to any code/manufacturer requirements and:a) If these items are optional – I should not be forced to accept them and to pay for them;b) If these items are required by standard procedures of water heater replacement – they should be covered by Landmark.I believe we exhausted all the possibilities the Revdex.com is able to provide to resolve this issuePlease save my negative review about Landmark Home Warranty, LLC and close this case as unresolved.Thank you, Sincerely, [redacted] ***

[redacted] , Landmark appreciates you providing details of your experience and allowing us to review the claim in questionWe understand that this has been frustratingI am having an agent call you with Landmark's final offerOnce accepted the check will reach out within 10-business days Thank you,

Had our first claim within a few months of signing up. Fuxed our dishwasher and it is working great!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

[redacted] , The pictures provided by the contractor of your air filter indicate that that the filter had not been changed in some time, and if it had, the fact remains that there was an excess of dirt on itWith that being said, the independent contract, who is licensed and bonded provided a diagnosis and photographic proof of the filter and the filter restrictionsI am sorry that you are not happy with the denialLandmark stands by the decision to deny the claim based on the contractors professional opinion I understand that you had your own contractor give you a second opinion and that it differed from the contractor that was assigned to youLandmark understands that this is ultimately a professional opinion, and they can very from contractor to contractorAgain, I apologize that you are not satisfied with the decision that was made based on the contractors diagnosis, compared to your warranty coverage Landmark remains contractual with this decision Thank you, Candace P***

Ms***, I am sorry your experience was not what you had hopedWe look at opportunities to improve every dayYour experience will not go unnoticed from our operations departmentYou have our Comprehensive Package in OregonYour contract terms are provided to you onlineYou can look at the brochure at any time to read the limits and exclusionsIn regards to your request for reimbursement, the contract terms will be considered, and only the contract terms The terms that specifically apply to you are:CTO REQUEST SERVICELHW will determine what constitutes an emergency and will make reasonable efforts to expedite service within hoursAn emergency is defined by LHW as a failure resulting in: aPlumbing failure that causes interior floodingBComplete loss of heat or A/C and interior home temperatures are below degrees Fahrenheit or above degrees FahrenheitetcIf LHW does not deep your service request an emergency and you request service to be performed outside of business hours, you will be responsible for payment of additional fees, including overtimeIn some instances, LHW may offer you the option of finding your own contractor to provide diagnosis and possible subsequent repairIn this instance, your contractor must provide a diagnosis and itemized bid to LHW before any work is performedLHW will not reimburse you for services performed by your own contractor without prior authorization DTHIS CONTRACT DOES NOT COVERRepairs or replacement required as a result of fire, freeze, flood, or other acts of God; accidents; vandalism; neglect; misuse; abuse; missing parts; cosmetic defects; design flaws; manufacturer defects; structural defects; power failure, shortage, surge or overload; inadequate capacity; or damages due to pests or petsConsequential or secondary damage, including consequential damages due to a service contractor's conventional repair efforts of the primary itemFailure to provide timely service due to conditions beyond LHW's control, including but not limited to, part or equipment delays or labor difficultiesProviding or closing access to covered items, except as noted under limits for plumbing, electrical, and duct workLHW is not responsible for additional charges to remove or install systems, appliances, or non-related equipment; nor does LHW cover the cost of restoration of wall coverings, floor coverings, counter tops, etc PLANSIESSENTIAL PLANSPlumbingLimits: LHW will provide access through unobstructed walls, ceilings, and floors only, and will proivde cash in lieu of returning the access opening to reough finish condition in the following amounts: smaller that square feet: $40; 5-square feet: $ At the time the request was made, reasonable efforts were made to secure a contractor within hoursWe apologize that they did not meet the expectationAfter speaking with them, they understood that the request was for Sunday or Monday, in which they were able to get you in on MondayI apologize it was not soonerAdditionally in that time you called in and advised that it was no longer leaking and causing damage, which eliminated the need for emergency serviceOnce we were notified of the leak again, we secured a licensed and bonded contractor to perform a diagnosisAs the contract terms state, LHW will not be providing a reimbursement on this claimWe apologize for your frustrationShould you have further questions please reach out to us directly

Hi [redacted] , Thank you for your patience while I researched your addition requestTo be sure I cover all of your requestLet me refer directly to you email - Please provide me with the recording of the conversations made from 7/to 7/pertaining to my claim - Secondly, please provide me with the call in information to Landmark to suspend my service request [redacted] ***, Apex Home Warranty, informed me that a phone call made from Landmark was placed to suspend my service until further notice Landmark mentioned to me that I delayed service, but no records can be placed - Thirdly, please provide me with the code reference # (Bexar County Reference) would be sufficient if state is not present that a requirement of a float switch is made on every a/c unit PVC added to a unit would be a replacement not a modification to a unit for a drain cleaning And copper requirements added would not be necessary Aluminum would be sufficient, and it comes complete with the Builder’s Grade Goodman’s Coil System Your representative and contract negotiator, Keith C [redacted] is presenting this requirement As well as Theresa S [redacted] (OPS MGR.) and Jeremy S [redacted] (OPS MGRX***) have made If you would like, I can provide proof on conversations made, time, date and details- It is my belief, that Landmark realizing they were giving incorrect information, decided that they would delay the repairs as a reaction to homeowner being correct I have spoken with the different departments and the following are my findings: – I have been informed by the Operations Manager that Landmark does not provide any recorded callsIt is their belief that Landmark did all they could in this service request including covering $of the modification costs that would have been your responsibility– Because I cannot provide you with phone calls, I looked in the system and the following are notes directly copied from the system07/07/18:17:Internal called h/o went over ooph/o wasn't okay with it, explained it in depth of why they are needed, he insists that because his unit didn't previously have them that it wasn't needed nowhe wanted to speak to manager, and I told him I could help him and he said that they he shouldn't need to pay for the oop costquoted the contract multiple times, and offered to see if the contractor would be able to reconsider any of the mods but did not promise anythingcalled [redacted] and he said he would not do the install if h/o doesn't pay oopthe pricing is set, and the items needed are necessary to comply with regulationssaid if h/o refuses to approve they will need to work with someone else and pay another scfMadison G [redacted] oop – out of pocket cost h/o – homeowner scf – Service call fee 07/07/18:32:Internal called [redacted] ***I told [redacted] that the additional cost that are needed in order to comply with regulations are not going to be waivedThe contractor will not take care of him w/o him approving the amountI let him know that these items are code, and if he wants the code number (previously asked for it) he will need to ask [redacted] for thatThe warranty is covering a lot ex: Freon of lbs, cause his system is completely flat [redacted] I advised him as well that the only other option is a CIL of replacement evap coil at OUR cost, with one hour of labor factored into thatMadison G [redacted] 07/07/18:52:Internal ###-###-#### Spoke with [redacted] Our conversation was about the out of pocket costs fort his A/C unitHe said that he didn't agree with themI advised him that based on the Tech that the item needed are necessary to comply with regulationsI also told him that they would be considered modifications, he argued that it was and operations issue and had nothing to do with modifying or dealing with codesI did let him know that if he wanted further information on why those mods needed to be made he could talk to the contractor and get that informationHe said he was going to reach out to the contractor and see what they saidHe did advise that he would call us back to discuss this furtherJesse K [redacted] 07/08/08:53:Internal From: Diane O [redacted] Sent: Friday, July 8, 8:AM To: ' [redacted] ' Subject: SR# [redacted] Update Importance: High The home owner has approved the out of pocket costs of $400, although he is not happy about itDiane O [redacted] 07/08/16:22:Internal From APEX Home Energy Savings: Scheduled (between Jul 8:00AM and Jul 5:00PM) , just waiting on owner to approve non covers, we will not install until he agrees And pays first [redacted] Bryan S [redacted] 07/11/12:44:Internal Was told he had 400+ in modifications which would have to be paid in advanceHe paid and then he called the contractor and was advised that they couldn't get out until later this week which he is not acceptingI called Apex and they had already taken him off of their schedule due to the homeowner requesting a refundI spoke back with [redacted] and advised him if we change contractors they will start over at this pointHe stated he will keep his appointment with ApexI called Apex back and they gave me the date of 7/13/and time between pm-pm (I spoke with Kristy)I called [redacted] back and gave him the date and time for the appt***Waiting for repairs [redacted] APPT is 7/between 12-pm Cynthia M [redacted] 07/12/17:08:Internal From APEX Home Energy Savings: Awaiting Authorization, We received a call from Landmark saying client doesn't want to pay the non-covers we will not go to home until we get a call saying that owner agrees 100% and won't make a fussOur installer is not going to fight with himplease have customer call ASAPor we will not install Bryan S [redacted] 07/12/18:11:Internal I called [redacted] the homeowner back since he left me a voicemailWe found out the float switch isn't a requirement by the city and one of our other contractor's named MrAce M [redacted] might be able to go out to this customer's home tomorrow with an emergency feeIf they can't make it, they can go out Thursday but the homeowner won't accept ThursdayWe already have the unit ordered at Goodman in Alamo Downs so it just needs to be picked upAPEX Home Energy Savings is scheduled to go out tomorrow but they charged him $for the out of pocket costs that he found out doesn't need to be requiredIt's just a recommendationI'm not going to be here tomorrowSo this is what needs to happen: Call MrAce M [redacted] to see if they can fit [redacted] the homeowner in to install the evaporator coil tomorrowIf they can't fit them, we will stick with APEXIf MrAce can go out, we will cancel this DT and send the DT over to MrAceJeremy S [redacted] 07/13/08:23:Internal CID: [redacted] I called MrAce M [redacted] asked if they could squeeze in a Coil replacement today they are totally booked todayWendy M [redacted] 07/13/10:28:Internal Manager Call ####-###-#### I called the homeowner, talked to [redacted] and explained to him that Ace cannot get to his home, they are booked, and this would need to go to Apex, however he would need to pay the $in modifications, and he needs to pay the Contractor thisI explained to him that these are not covered under the warrantyHe said that he talked to Jeremy last night, and he said that Jeremy told him that he did not have to pay theseI did explain to him that in the notes, and email sent that he said that he needed to pay the $I explained to him that they can get to the home between 12-todayHe said no, he is not paying themHe said that he wanted to talk to LawrenceI explained to him that he is not in the office today (I have not seen him)He said that I am not helping him, and he will call his RealtorHe wanted my personal cell phone numberI explained to him that I am not giving him my cell phone numberHe said than he has nothing else to say to meHe wanted to know if I know who Linda W [redacted] is, I told him yes, and it looks like her assistant Charlene has been involved on thisHe once again said that he has nothing else to say to me and that he will call his realtorI did update Macie, and I will let Charlene knowAt this point of time the homeowner does need to pay the $400.00, not sure where the homeowner is saying that Jeremy told him he did not have to pay them due to I do not see that in the notesTheresa S [redacted] 07/13/14:16:Internal CID: [redacted] Name: [redacted] He paid the modification costsHe requested that we call to release the parts to APEXI advised that the parts are ready for pick up when the contractor is ready for the installhe requested I speak to APEX to confirm that informationHe then requested to speak to Theresa S., I placed him on hold to call Apex and see if I could get a managerHe hung up while I was on the phone with APEX: [redacted] ###-###-#### Contractor advised that the non-covered costs have been paid [redacted] advised that he is available to schedule for Tomorrow or FridayAs long as the homeowner stops going back and forthCandace P [redacted] 07/14/11:03:Internal Update Manager Call I did call the homeowner at ####-###-####, and talked to [redacted] I explained to him that the Contractor they will be at the home tomorrow between 8-but [redacted] will call him when he is on his way to the homeHe wanted to know what will happen if the Contractor does not show tomorrow, I explained to him that I would have a night manager follow up with him tomorrow to confirm that the work has been doneHe wanted to know what is the action plan if he no shows tomorrowI explained to him than we would get our Contractor Relations Manager involved and have him call the Contractor to see what they can doHe wanted to know would be pay a for his hotel costs, I explained to him no, we would notHe wanted to know if we would send a new Contractor out there and deem as an emergencyI told him we would not (he has units/one is working)Also if we sent a new Contractor than the whole process would start overHe said that this is not rightHe wanted my manager which I explained to him that I am the highest manager he would be able to talk too, if he would like to talk to another manager he was welcome too, he said I have to report to someone, which I explained to him over me is Human ResourcesHe wanted to know who the Contractor Relations manager in the area MrC***, I told him yes, he said that he called him yesterday and he never received a call backHe said that this is going nowhereHe wanted Keith's address, I told him I am sorry I cannot give this to him, our corporate office is in Utah, and we have no offices in Texas for LandmarkHe said than he wanted to record the callI told him that was fine due to our calls are recordedHe recorded the same questions on would we deem as an emergency, would we pay his hotels, and I told him no, and I would have one of the night managers call him to confirm this was doneTheresa S [redacted] 07/14/11:46:Internal Updated Realtor [redacted] and let him know H/O approved non-covered and is scheduled for tomorrow Todd M [redacted] 07/15/09:23:Internal [redacted] Called [redacted] at Apex an asked him to for a better time frameAlready told H/O [redacted] that he would call an hour before he comes to the homeHe has the equipment to replace, and will be there todayRobin T [redacted] 07/15/14:45:Internal From: Deanna R [redacted] Sent: Friday, July 15, 11:AM To: [redacted] Subject: RE: SR # [redacted] It looks like the home owner had some out of pocket costs that he was not happy aboutModification Part Description: float switch (doesn’t have one) $Modification Part Description: copper mods $Modification Part Description: drain modification (enable to install the float switch) $$The delay was with the modification approval and that is why the service was pushed back it also was over a weekendWe did everything we could we had several manager calls (Theresa SL***, etc) to explain the out of pocket costsFinally, he approved we advised him to get with the contractor to talk about the out of pocketsI hope that helpsElise N [redacted] 07/15/20:41:Internal So I called Apex again after not hearing from a tech (I still haven't)Meanwhile Keith called me back and texted with [redacted] (the tech from APEX) while we were on the phone [redacted] is going to try to make it out tomorrowI called Will back to let him know and let him know I work 7-mnt time tomorrow and gave my extHe was contentLandon A [redacted] 07/16/16:57:Internal ***THIS ASHLEY B [redacted] - MANAGER CALL [redacted] Called [redacted] with APEX He is on the way to the hospital because his daughter had a seizerHe will try and get out there today but if not today, Tuesday which homeowner agreed toSpoke to [redacted] He thinks APEX subcontracted The install wasn’t done very wellDrain Line is clogged and leakingHe doesn’t agree with the modification chargesHe has aluminum and the contractor put in copper which was not necessaryHe was ok sticking with aluminum but contractor wouldn’t do itThey did PVC for drain which wasn’t neededThe drain line wasn’t even blown out which should have been if he had to pay for modifications for the drainThe shut off switch they were charging for was due to code but [redacted] states Jeremy S [redacted] called a HVAC tech of San Antonio and they said the switch is not needed for codeIt is needed on a case by case basisKeith agreed to take care of the switch @ $ [redacted] wants Landmark to take care of the remaining $(Copper $Drain $75) + $because he was without air for daysHe has had nothing but issues with this claim [redacted] has spent hours on the phone with us and think waiving the SCF isn’t too much to askHe doesn’t want [redacted] out todayHe understands because he has a daughterWants him there on MondayLet him know I will call Alex [redacted] did not want me to call himHe wants to call himHe sent Landon pictures showing him what needs to be fixed with the installI let him know I will look into the modification charges and the SCF and give him a call back Syndee M [redacted] 07/16/17:59:Internal Called [redacted] Left him a VM to let him know the $that Keith is taking care of is all we will be able to refundWe will not be able to refund the SCF or the remaining modificationsAshley B [redacted] 07/20/07:56:System Generated DT Status changed from Approved to Work Complete Andrea C [redacted] Per the warranty: A SERVICE OVERVIEW #- This Contract covers only the items mentioned as covered and excludes all others and is subject to the limitations, exclusions and provisions stated in this contractDTHIS CONTRACT DOES NOT COVER: #- Failure to provide timely service due to conditions beyond LHW’s control, including but not limited to, part or equipment delays or labor difficulties(Contractor had to wait for homeowner approval on the modification costs.) #- Cost relating to permits#- Cost of construction, carpentry, or other modifications made necessary by a covered repair or replacement, except as noted in A/C & Heating System(I will post that info after your #3) GCANCELLATION #- LHW may not cancel this Contract during the initial term for which it was issued, except for any of the following reasons: aContract Holder does not pay a fee or charge due under the terms of this ContractbContract Holder engages in fraud or misrepresentation of facts material to the issuance of the ContractcUpon mutual agreement between you and LHWdIf you harass, harm, or threaten the safety or wellbeing of any employee of LHW, our independent contractors, or any property of LHW or of our independent contractors– I spoke with the in-house HVAC expert and she said, “The float switch is required it will not pass inspection and contractors will not take on the liability of the install.” (This information was based on it being required on a case by case basis, and that this contractor said it was needed.) I can see that this was clearly a very frustrating situation for youI apologize for thisBecause we cannot be in the field, we do follow the diagnosis of our licensed, independent contractorsI do understand that there were things that could have been done differently and again, I apologize for thisAt this time, I am refunding the amount of $This amount includes the $SCF**Modification Paid by the Home Owner Modification Part Description: float switch (doesn’t have one) $Modification Part Description: copper mods $Modification Part Description: drain modification (enable to install the float switch) $Modifications Cost Paid by Home Owner $Keith C [redacted] said he would cover $(Please contact him if this refund has not been received yet.) I will process this payment today and the check will mail out tomorrowYou should receive it within business days [redacted] , I want to assure you that we honestly do strive to do our best, but sometimes our best fails, as in this caseLandmark seeks to always create a positive claim experience in a timely mannerWe follow the guidelines of the contract as to be equitable to all of our homeownersI am sorry that your claim did not go as expectedI do understand that it can be frustrating to have extra costs that you did not expectIf you have any further questions, please do not hesitate to contact me directlyElise N [redacted] | Senior Customer Care Specialist | Landmark Home Warranty [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me to resolve of the issues It was very challenging to get them to that point to resolve the one issueAlthough I did received a very prompt response to the complaint,the representative ("online reputation specialist") referred to my complaint as a "quibble" I didn't feel that was appropriate considering I didn't find anything trivial about my two issues After several e-mail exchanges, Landmark has agreed to reimburse me for my pool pump up to the contract maximumI am thankful for that They will not agree to reimburse me for my dishwasher which I am extremely disappointed in considering the amount of time that I have had to take off work to meet their contractor on multiple occasions to fix a relatively easy issue After attempting to negotiate somewhere in between (asking they pay for the part and I pay for labor from my contractor), they have refused indicating they wanted an opportunity to send yet another contractor out there After several months without a dishwasher, I wasn't willing to do that So I do find this portion of the complain not resolved to my satisfaction, however, it does technically fall within their right to refuse reimbursement per my contract Sincerely, [redacted]

This warranty company came with my home. They were incredibly unhelpful. Their contractors for the AC was utterly useless. Ended my contract with them.

Dear MrJ***, Thank you for giving us this opportunity to address your concernsIt is my understanding that you are requesting a full refund of your contractPlease allow me to explain why Landmark cannot fulfill that request The claim was originally opened on 6/2/ and was assigned to an appliance technician at your requestOn 6/6/ Landmark received a call that a plumber was needed instead of the appliance technician because the failure seemed to be affecting the kitchen sink (according to the recorded call)Landmark complied and canceled the original claimOn 6/11/the plumber called Landmark with the diagnosis that the technician ran the dishwasher twice and it did not back up into the sinkThe only problem found was that the P-Trap was improperly installed, which Landmark covered, and that the pump may be going out on the dishwasher, which a plumber is not qualified to repair On 6/11/MrsJ [redacted] called Landmark and requested an appliance technician to complete the jobMrsJ [redacted] was informed that an additional service fee would need to be paid to the appliance contractorAs stated in our contract: “Each Service Request placed will pertain to items of one trade, and one trade only; Service Call Fee is due whether service is covered or deniedIt is the Contract Holder’s obligation to select the trade type when requesting service In the event the Contract Holder selects the wrong trade type the Contract Holder is required to pay a second service call fee to re-dispatch the appropriate service request.” After speaking to MrsJ***, Landmark never received confirmation to move forward with assigning an appliance technicianOn 6/24/Landmark received a call stating that an out-of-network appliance contractor confirmed the same diagnosis that Landmark’s plumbing contractor provided and that the dishwasher pump needed to be replacedLandmark then offered to send an appliance contractor to the home for the service fee and unfortunately, when multiple insults were provided to the Landmark associate instead of an answer, the call had to be disconnectedThat was the last of the communication regarding this situation until this complaint All calls are recorded for quality training and, after listening to the corresponding phone conversations, it is clear that Landmark fulfilled their contractual obligation regarding this claimAt this point in time the requested cancellation has been honored and a refund in the amount of $has been issued and should arrive at the property address within - business daysLandmark has provided services as guaranteed by the contract, which is why we cannot increase the refund amount I hope this helped explain why Landmark cannot fulfill your requestPlease let me know if you have any additional questions or concerns Thank you, Kristen B [redacted] Public Affairs [redacted] @landmarkhw.com

Mr***, I appreciate the opportunity to work with you towards a resolution of your claimYour feedback is important to LandmarkWe are committed to providing excellent service for our home ownersI appreciate your willingness to work with me directlyYou are welcome to contact me at any time Thank you, Elise N [redacted] | Senior Reputation Specialist | Landmark Home Warranty [redacted]

[redacted] , Landmark sincerely apologizes for the mix upWe are working diligently to rectify the problems that have occurredPlease let us know if there is anything further we can assist you withThank you,

Hello ***, Please accept my sincere apology for the frustrating issue regarding your faucetI appreciate you for providing Landmark Home Warranty with this important feedbackThis was brought to the attention of our Claims Management DepartmentThank you for working with Debbie and allowing her to assist you It is my understanding that this situation was address and that you are now satisfied with your service experienceWe always do all we can to ensure that our valued homeowners are taken care of within the warrantyYour feedback is very important to Landmark Home Warranty and is never taken lightly We would always like to be able to provide a reasonable and appropriate solutionThank you, Elise N [redacted] | Online Reputation Manager | Landmark Home Warranty en**@landmarkhw.com

I purchased this home warranty when we put our house on the market. A couple of weeks later the kitchen sink faucet started leaking. They refused to cover the faucet because they said it was pre-existing. I had to pay a couple hundred bucks for a new one. What is the point of this insurance if they won't cover anything?

[redacted] and [redacted] , The diagnosis was just provided to us and we have left a voicemail to review costs not covered by Landmark Home WarrantyPlease reach out to us directly via phone call so that we may review these costs with you

We paid for the warranty. We paid for a service call. The plumbers were rude, unprofessional and did not help. We called Landmark to complain. They didn’t send anyone else out here to help us. Told us to call back on Monday. Now we’re sitting in our new home unable to use the toilet. We should’ve kept our money. The home warranty isn’t worth it.