Lane Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

We have reviewed the [redacted] complaintWe apologize for the lack of communication and follow up on our partWe will issue credit for the difference between the credit charge of $and the promised amount of $We will also reimburse them for the difference of $20/night for the campgroundWe feel this lack of communication was our fault and we are also going to pay the [redacted] $for their 1st year’s maintenance fees for Travel ResortsWe will also pay their 1st year’s fees for their Coast To Coast membershipWe pledge to offer better service in the future

We have received [redacted] Paperwork please see attached and are currently processing the release

Dear Sirs:I first must apologize for the late response to your inquiries as to the status of my above mentioned case files.I had received a correspondence from Travel Resorts of America (copy enclosed) and thought the matter had been resolved amicablyPerhaps was wrong since I have not heard back from them since the writingI have not received any cancellation of contract or agreementNor any refund of $from White Bridge financialOn the contrary, I am still receiving late payment Calls.Perhaps your offices can obtain better results, since my attempts have been ignored.Thank you for your patience and assistance

Thank you for your correspondenceWe are in the process of researching this inquiry and will respond with more information as soon as possibleThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The contract you are referring to, we never got a copy of at the time of purchaseYou had to mail me a copy AT MY REQUEST and I have no idea what may have been added or taken from the contract since we did not get one at the time of purchaseConsidering how we have been taken advantage of so far, it would not surprise me if the contract was alteredYour employee did not give me the original contract at the time of purchaseShe also told me several things that apparently were not trueMy wife and I both ask several questions to make sure that we were going to get what she told us and we were reassured several times that all we had to do was call her and she would take care of itEVEN if it wasn't written in the contractSo I think that makes this contract null and voidWhy should I be held responsible for your employees negligence I would like my membership cancelled because we are clearly NEVER going to get what she told usHow were we supposed to know that what she was saying was not true!! Furthermore we were unable to cancel in the allotted time because we were avoided and completely disregarded after the many attempts we made to not only contact the Company but your employee as well!! I have no idea how you can cancel something when you can't even get a hold of someoneThis is Ridiculous!! I'm also maddened by the fact that whoever is answering these emails probably has no idea what even went on in that specific officeWe tried over and over to contact Member Services as well and they just kept telling us that they would relay that message to Corporate and they NEVER called us back eitherWe tried that half a dozen times and they kept telling us the same thing over and over with NO ONE ever getting back to us!!! How can you possibly say that we didn't do it in the allotted time when we did everything on our part and NOT ONE person acknowledged our request??????Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please find attached copy of the file for our members the [redacted] The payment amounts for the membership they purchased are clearly detailedThe [redacted] also signed up for [redacted] credit cardWE have no way of knowing the purchase, balance and resulting monthly payments due on this credit cardThe [redacted] membership is renewable each year if the [redacted] maintain their Coast to Coast membershipWe provide all documentation prior to a new member enrolling and send all copies home with them as well

We are not sure of the date that the most recent letter was sent from *** ***, but our records indicate that the reimbursement check was mailed to him on 11/We believe it may be very likely that *** *** received the check shortly after writing his most recent letterWe would also like to comment on his other point about not receiving documentation relating to the changes that will be made to his contract with us, namely, its terminationWe are a bit perplexed as he scanned and included the termination document along with his letter that he sent to youThe second page of the scanned documents that he signed is the termination agreement with a signature from Travel Resorts of America, authorizing the releaseUpon us receiving this document back, the members are formally released from their contractTo be clear, we have taken and completed the steps we outlined to bring this matter to a closeThank you

We will defer to the signed contract between Travel Resort of America and the consumerAs the allowable time for their request had elapsed as
per the terms of the contract, we will adhere to the standards outlined in that document and will not be able to grant their request at this time.Warm regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]If the business closes the account as requested, then we are good to go
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

We have reviewed *** *** complaintTravel resorts did not properly service *** *** after she bought her membershipWe apologize for our mistakes and we will cancel her membership after we receive the attached release signedIf *** *** has any questions she can contact
Member Services at ***

The *** account is cancelled and no payment is required

Thank you for your inquiryWe were very disappointed to
read the letter from our new member regarding their two experiences with us
As noted in the letter, the member had reached out to us directly and we
have been in communication with the memberWe are sorry they felt it necessary
to
reach out to you while we were working through a solution directly with
themWe have offered a resolution to the member that we are confident will
accept and have mailed them documents reflective of that agreement.
We are in the process of investigating the reservation
process for their stay at our Gettysburg Battlefield Resort and will be
evaluating their accommodations at our Bass Lake Resort propertyWe receive a
great deal of positive feedback from our members about their experiences at
both of these resorts, and we are confident, based on the overwhelming positive
comments, that any less than desirable experience is an exception to what our
members experience at our resorts throughout the year.
Once we receive the documents back from the members making
this inquiry, we are certain this matter will be resolved and may be closed. Thank you,Jeremy B***Corporate Communications

We have reviewed the [redacted] complaint. We apologize for the lack of communication and follow up on our part. We will issue credit for the difference between the credit charge of $8623.95 and the promised amount of $8414. We will also reimburse them for the difference of $20/night for the...

campground. We feel this lack of communication was our fault and we are also going to pay the [redacted] $395 for their 1st year’s maintenance fees for Travel Resorts. We will also pay their 1st year’s fees for their Coast To Coast membership. We pledge to offer better service in the future.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sirs:I first must apologize for the late response to your inquiries as to the status of my above mentioned case files.I had received a correspondence from Travel Resorts of America (copy enclosed) and thought the matter had been resolved amicably. Perhaps was wrong since I have not heard back from them since the writing. I have not received any cancellation of contract or agreement. Nor any refund of $294.30 from White Bridge financial. On the contrary, I am still receiving late payment Calls.Perhaps your offices can obtain better results, since my attempts have been ignored.Thank you for your patience and assistance.

We have decided to cancel the contract of these members. It was our fault for not promptly handling their situation.

Thank you for your correspondence. We are in the process of researching this inquiry and will respond with more information as soon as possible. Thank you.

We have received [redacted] Paperwork please see attached and are currently processing the release.