Laramar Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the information that I provided was indeed factual I've tried to contact their regional and corporate office, and they have stated that they would not substantiate my claim I have video of the property manager admitting he made an error When I tried to reach out to the higher authority, they were not willing to work with me The belittled what happened as if my belongings sis not matter I am not satisfied with the response Regards, [redacted]

We have had [redacted] out to troubleshoot the internet problem

Unfortunately, we cannot refund the $asked for because we had to pay our cleanup contractor to clear the apartment from items left by the resident

Photos attached of the unit and why we charged for a cleaning company to come in

I am in the Risk Management department at Laramar, the company that manages *** ApartmentsWe received your letter 8/11/and not a replay is due todayWe need you to know that we did not receive the Revdex.com complaint via emailMy guess is that it went to the *** ***'s email in error.We
have been working with ** *** to address her tenancyThe information provided to the Revdex.com by ** *** is not factual and we cannot for tenant privacy reasons discuss it hereWe urge her to contact us directly.If you want further information can give you a call.Valerie C*** Laramar Risk Management

I am rejecting this response because: Mr*** has my email address on file and photos can also be attached via this document (see above--as I feel
more comfortable continuing to have the Revdex.com involved instead of emailing Laramar directly outside of this thread)And please attach a receipt in regards to the cleaning...as per stated with CA yes, a receipt is not required if under a certain amount (as mentioned in my initial complaint) but a fair estimate. *** ***

Initial Business Response /* (1000, 9, 2015/08/04) */
I am in the corporate office at Laramar and have asked that the $180 be returned to [redacted].
Initial Consumer Rebuttal /* (2000, 11, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They agreed to my...

desired resolution. My address is attached under additional items, thank you.

We have had [redacted] out to troubleshoot the internet problem.

I am going to correspond directly with [redacted] and solve this.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  the information that I provided was indeed factual.  I've tried to contact their regional and corporate office, and they have stated that they would not substantiate my claim.  I have video of the property manager admitting he made an error.  When I tried to reach out to the higher authority, they were not willing to work with me.  The belittled what happened as if my belongings sis not matter.  I am not satisfied with the response.
Regards,
[redacted]

Review: For two months I have been having an infestation of drain flies in my unit. I have contacted the leasing office on several occasions to resolve the matter. Pest control was only sent to my unit once a week when I called to complain. Management is well aware of my problem but has done nothing to ensure I am aware of what is being done to solve this disgusting problem. Over the past week I was informed that contractors were finally looking into the building pipes to see the root of the problem. These flies are everywhere! Mainly in my bedroom. I've come home to over 50 flies around my walls, not to mention in my BEDROOM. I am disgusted with the problem, due to the fact these flies breed from filth in the drains. I also have done my research and these flies may cause problems for someone with asthma as myself! I cannot even cook or eat a decent meal without flies attacking me. This is ridiculous! Long story short I have requested an apartment transfer on several occasions only to be told by a leasing agent (since the manager is ALWAYS unavailable) that I would have to pay $500 for an early transfer or would have to wait 3 months until my lease is up to transfer for free. After calling again I was told that the problem will definitely be fixed by tomorrow. Without anyone even entering my unit. Oh and now they have lowered my transfer fee to $250 if I'm still interested. I refuse to have to pay to be transferred for a problem that is harmful to my health and taking management 2 months to "try" and solve. I have fly strips full of flies, pictures and ziplock bags with dead flies. Not to mention the black smudge marks on my walls from trying to kill these nasty creatures. It brings me to tears to think I should be expected to live with drain flies and comforted with "pest control will be out again on friday"! I HATE INSECTS, BUGS and all of the above. Sad to say I referred my friends to move here.Desired Settlement: I WANT TO BE TRANSFERRED WITH NO CHARGE, AT THE SAME RENTAL RATE. I AM DISGUSTED.

Review: When applying for this apartment I was required to pay application and security deposit at the same time. My apartment was available on the 12th. My scheduled move in date was July 20th when I arrived no one took me to see the apartment. We received the keys to the apartment and the apartment was a mess tools everywhere, moled on the tiles, refrigator was dirty with stains, and debris, and everything in the kitchen was dirty. I spoke with the leasing agent and she told me we have until 5pm to have your apartment ready and there are no refunds. I spoke with management and she didn't even acknowledge the apartment wasn't ready but said I should have come back later. I never signed a lease and requested my money back because of the lack of professionalism, the apartment being disgusting and the lack of concern or accountability.Desired Settlement: I would like my security and administrative fees back.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also I would like to add that [redacted]'s response was false however [redacted] the CM paragraph was true. I did not inform [redacted] the reasons why I am cancelling was a financial reason this apartment was bigger and had more amenties than the one I was currently in. It was strictly because the apartment was not clean and this gave me the impression that the company does not care about their residence or even have the decency to notify about the apartment was not ready.

Regards,