Unfortunately, there was an accident at the center We have spoken to Ms [redacted] and apologized profusely We have also waived her two week notice and refunded her for her child's last week of childcare Accidents do happen, but we do understand that our staff could have communicated better We had met her desired settlement stated here prior to receiving this complaint Please feel free to contact me if you have any additional questions or concernsSincerely, [redacted] COO Growing Room Child Development Centers
I apologize for your concern Our corporate business office has recently moved We actually operate out of the Manchester Expressway location There is someone at the front desk of that location every day from 5:30am to 6:30pm The number to that location is 706-596- We have moved the 706-596-phone line to the new location but we are working with a technician to get our automated system up and running at the new location I apologize for any inconvenience this may have caused you It is our goal to get that system up and running as soon as possible to make communication with our parents a little easier The receptionist at the front desk of the center can however transfer you to any of us in the back of the building There are times that we are not in the office because we are at one of the other locations or we are at a meeting, but if you leave a message, we will be happy to return your call I also encourage you to reach out to your center director to address any concerns that you may have at the center level Please let us know if there is anything else that we can do to help
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
On Wednesday evening our front office manager spoke to you letting you know that your child was being disenrolled from the center due to behavior issuesShe explained that he head-butted a teacher twice and busted her lip, he ran out of the classroom several times, when he had a meltdown, he kicked and threw chairs and toys, and that he kicked some of the other children This endangered himself, our staff, and the other children For this reason, we had no choice but to disenroll him We are very sorry that he had to be disenrolled, but we do have to protect all of the children in our care Our front office manager has submitted a check request to our accounting department to have your activity fee and the days of tuition that he did not attend on, refunded back to you Our accounting department is processing that request and will be issuing you a refund check
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This was not resolved before I contacted the Revdex.comAlso even if it was I still have a right to let others know what happened to my child at Growing Room tooMy issue was not resolved because we never were able to see what actually happened since we were told the tapes erase after a certain timeThe amount of time that passed was not my faultI waited for a call back and never got one so I called back and was told [redacted] was out and the person would give her my messageAfter that I still didn't hear anything back until I called again the following week and it was at that time I was told the tapes erase so there's no way to see what happenedI had also questioned another day bc the teacher had an attitude towards me and my childWe couldn't get any info on that eitherYes I received the refund for that week as I should have and I need the rest of my money backWe paid a registration fee and book feeWe paid that and the other week and my child was only there for a total of or six daysI want my money backWe are no longer using your facility as a result of the negligence of the teacher and the directorI still never heard anything back from the director which tells me the kind of person she isHow can she be in charge of a building full of children and not communicate with parents? This situation could have been fatal and I thank God that it wasn'tI hope they learned from this and no one else's child will have to go through thisYes I understand accidents do happen but when they do you have a duty to inform the parents and this is not something new to you or anyone else who works in childcareAlso to be brushed off by the director like this is not good business so people need to be informedThis really shows a lot about her character Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I can not believe you all have posted this big lie on this websiteThe director never tried to contact meNot once! The last time I talked to the director was either the day before my daughter's last day or the following day and I called herShe never tried to call me and I'm really upset that you all would lie like thisEven after I was told by someone at the corporate office that they would have her call me, she didn't call I didn't get any booksI went there on a Friday the same day I spoke with [redacted] at the corporate office and got my daughter's blanket, sheet and folder and her tylenol that was at the front deskThere was one child in the room and a teacher was mopping the floorI want my money and at this point I want an apology for the lie that has been toldDo not insult my intelligenceShow me proof where she called meWould you like to see my cell phone records? She knows the correct number to reach me on bc they called me when my child was sickThis is unacceptableI want my money bc I had no choice but to withdraw my daughter and put her in another daycareThere is no way I could keep her there with people like this in chargeYou are not trustworthy at allGrowing room is at fault and blame that loss on your employee and the directorI will see to it that my money will be refunded to meAlso I'll be glad to provide you with my phone record so you can see what kind of person works there that would lie like this Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you [redacted] told me she was emailing you & I have called her numerous timesI have also left messages for [redacted] the number you left in the emailI also emailed you several times so I'm surprised you knew of no such thingThank you for understanding & for getting back to me in a timely manner Regards, [redacted]
When parents enroll in our centers they sign a parent enrollment contract On this contract it states our tuition policies which include late fees The contract reads as follows: "Tuition fees are due weekly, in advance, by 6:pm on Tuesday of each weekFees are due regardless of Center closings or attendanceLike most private schools, this is necessary due to fixed expenses Tuition fees may be increased with a two- week written notice given to parents Accounts are delinquent if not paid by Tuesday at 6:pmA late fee of $per family is charged on the unpaid balance if payment is not received in full by 6:pm each Tuesday If payment is not received by 6:pm Friday, an additional $late fee will be charged If payment is still not received by 6:30pm the following Tuesday, childcare is terminatedPlease let us know if you are having difficulty and need to develop a repayment plan prior to this occurring" Late fees were charged to this account because there was a balance left on the account All account balances are available for review when parents check their children in and out of the center daily When parents check their children in and out each day, their account balance is displayed on the check in and out screen where they can see it They then have the ability to click to review their account ledger to see all of the charges and payments that have been applied Late fees were charged after the children were withdrawn due to the fact that the balance had still not been paid on the account At the end of their last week, they still owed $ We typically charge up to two weeks of late fees after a child has withdrawn and before we turn them over to our collections department However, in this case, I am willing to waive those two weeks of late fees which would remove $from the account and return the balance to $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowYes, [redacted] told me that I can see the amount after the factI never was properly informed of this & honestly never paid much attention as I ALWAYS PAID ON TIMESo why would I need to check on anythingPlus people are always behind you waiting for you to move so they can check their child out so it's not like you can stand there & study what is on the screenActually I rounded what I paid to the dollar instead of paying like $I would just pay $(usually x-paying in advance)So I actually over paid every time I made a paymentI did notice that feature at least once before & it said $-Meaning I had a creditSo if I had a credit I wouldn't know anything was wrong with my accountMy problem is still the sameNO ONE NOTIFIED ME NOT ONE SINGLE TIME about any late fees that had been added from April to JulyNot even a computer message popped upHad a message appeared like when you are collecting money for the Lemonade stand or Relay for life I would have seen that message as it pops up before I could sign out so there is no way to miss itI would have asked how the late fee was added because as you can see I am a faithful payer & always on timeAs I said before had I known I had a late fee I would have paid immediatelyI have talked to many people about this issue as I want to make sure I am seeing it from your side of the table as well & every single person agreed that I should have been notified of the late fees & that any good respectable business would have handle it differentlyI still by the way have not heard from [redacted] phone, email, nothingNot one timeI have made several attempts I have reviewed the fine print policies on the back & so have othersIt mentions terminating the contract if the late fees are not paid by the following TuesdayThis was never doneIt's as though you are picking & choosing what to enforceIt also concerns me at the amount of people who have had similar issues with Growing RoomI did not mention Growing Room to anyoneThese are friends/co-workers who know where my child went to daycare & saw that I was very visibly upset & concernedThis is from a friend who worked for themI worked there for _ years, they love to cheat people out of moneyI know several parents that took their children out of there for similar situationsThis sentence concerns meThis is from an employee not just someone running their mouthShe also mentioned [redacted] sending people threatening messages through the [redacted] on Facebook because people left a bad review of Growing RoomPeople are entitled to that HONEST reviewI know I would have liked to have known of these issues before I enrolled my child at this particular establishmentI think I've made my pointI have spent far too much time on this issue than I care toI have wasted my entire evening on this when I could have been snuggling with my babiesSo with that being said I will pay $for the first late fee I was charged for under paying that one time back in AprilI still feel I shouldn't have to pay that since I wasn't notified, but I'm trying to be fair hereI will probably mail it as I don't know if I can stand to walk into that buildingI get mad just thinking about this whole issue & how no one tried to contact me at allNot one timeAs a Christian Daycare I really expected more from you than how this has been handleThank you Revdex.comI appreciate you helping people like me make better, informed choices of who we choose to do business withThis just makes perfect sense to me Anyone that remotely takes pride in their business, and appreciates their customers would have addressed the problemInstead they manipulated it so they could get the most money they could from youIt's an obvious mistakeBad businessWhat's the name of this place, so I know never to go there Regards, [redacted]
I was notified today of a complaint at the Revdex.com
about an account that was recently sent to our collection attorneyThis
account was from and references a balance due
There have been numerous
emails and calls made regarding this account with the familyThe details are listed in chronological order below
On September 6, the account received a credit from NACCRRAThe final billing amount due was $
On September 13, 2012, an email was sent to both mom and dad giving them a final statement of the account
On September 21, 2012, the dad advised our collection manager that he thought the grandfather had paid the balance due
On September 26, 2012, the grandfather called and advised our collection manager he would be the one to settle the accountHe was sent a statement, the late fee schedule and late payment policyHe asked for half of the late fees to be removed from the account, and he would pay the balance in fullOur office determined the late fees were due and payable
On October 19, 2012, the grandfather paid $The remaining balance was $70.
On October 26, both parents and the grandfather were sent an email asking for the next payment date
On November 7, the grandfather advised he had no electricity or internet due to Hurricane Sandy, and that he would pay the remaining balance as soon as this was restoredNo additional communication was received from the grandfather
In January 2013, a statement was sent to the parent advising him the balance
wasn't paidWe received no additional communication
In December 2013, the account was removed from our in-house collections and sent to
our attorney for collections
We realize it has been one year, however according to our records, this balance is due and payable
Thank you
I am very sorry that you are upset Per your parent contract, "In order to change or terminate this contract, a two-week written Action Form notice is requiredAsk at your center’s front desk for this form, fill it out,
then give it to your Center Director or Assistant Director. The two-week notice is not effective until the date it is received by the center." Unfortunately, a written notice was never received Our staff did fill out an action form for you that states it is based on a conversation with dad that said to charge tuition through 8/2/ I also checked with the center director to verify that they had communicated with you about your fees and balance prior to your withdrawal and they assured me that they had and that you said you would take care of the balance Also per your parent contract, "Accounts are delinquent if not paid by Tuesday at 6:pmA late fee of $per family is charged on the unpaid balance if payment is not received in full by 6:pm each Tuesday. If payment is not received by 6:pm Friday, an additional $late fee will be charged." Your account was not paid by that Tuesday and the balance was on the screen when you all checked your child out of the center that afternoon The balance was still not paid that Friday This continued the following week as well We typically charge two weeks in late fees before we turn the account over to our attorney for collections, giving the parents time to pay the balance off prior to collection action Since you have been a long-term parent I did waive one week of those late fees The fees that you paid on Friday did not include any late fees and only covered your child's last two days of summer camp I will go ahead and waive the other week of late fees because we do value you and your child We have truly enjoyed having him at the center I hope this helps
The day that this customer called our corporate office I spoke to her She did not have to wait a week for me or anyone from our corporate office to call her Also, that same day, the director of the center tried to reach this customer, but was unable to She said that when she called her, that someone picked up the phone but would not respond when our director said hello, three times We do understand her concern about the accident that happened with her child, which is why she was refunded a full week of childcare (including days that her child had attended) and her two week notice was waived Unfortunately, our camera system was having technical issues at the time of the accident, however I went to the center myself to try to resolve the technical issues and found that the footage was still there but very blurry and therefore I was unable to see what was going on in the classroom I did communicate that information to the customer We have since had the camera system professionally repaired After speaking with the customer she went by the center to pick up her child's belongings including her Abeka Books We feel like we have been fair by refunding the last week of childcare and waiving the two week notice and we are not prepared to refund any other money to this customer
When parents enroll in our centers they sign a parent enrollment contract On this contract it states our tuition policies which include late fees The contract reads as follows:
"white-space: pre;"> "Tuition fees are due weekly, in advance, by 6:pm on Tuesday of each week. Fees are due regardless of Center closings or attendance. Like most private schools, this is necessary due to fixed expenses. Tuition fees may be increased with a two- week written notice given to parents. Accounts are delinquent if not paid by Tuesday at 6:pmA late fee of $per family is charged on the unpaid balance if payment is not received in full by 6:pm each Tuesday. If payment is not received by 6:pm Friday, an additional $late fee will be charged. If payment is still not received by 6:30pm the following Tuesday, childcare is terminatedPlease let us know if you are having difficulty and need to develop a repayment plan prior to this occurring"
Late fees were charged to this account because there was a balance left on the account.
All account balances are available for review when parents check their children in and out of the center daily When parents check their children in and out each day, their account balance is displayed on the check in and out screen where they can see it They then have the ability to click to review their account ledger to see all of the charges and payments that have been applied
Late fees were charged after the children were withdrawn due to the fact that the balance had still not been paid on the account At the end of their last week, they still owed $ We typically charge up to two weeks of late fees after a child has withdrawn and before we turn them over to our collections department However, in this case, I am willing to waive those two weeks of late fees which would remove $from the account and return the balance to $
Unfortunately, there was an accident at
the center. We have spoken to Ms. [redacted] and apologized profusely.
We have also waived her two week notice and refunded her for her...
child's
last week of childcare. Accidents do happen, but we do understand that our
staff could have communicated better. We had met her desired settlement stated here prior to receiving this complaint. Please feel free to contact me if you have any additional questions or concerns.
Sincerely,
[redacted]
COO
Growing Room Child Development Centers
I apologize for your concern. Our
corporate business office has recently moved. We actually operate out of
the 1200 Manchester Expressway location. There is someone at the...
front
desk of that location every day from 5:30am to 6:30pm. The number to that
location is 706-596-1234. We have moved the 706-596-1510 phone line to
the new location but we are working with a technician to get our automated
system up and running at the new location. I apologize for any inconvenience
this may have caused you. It is our goal to get that system up and
running as soon as possible to make communication with our parents a little
easier. The receptionist at the front desk of the center can however
transfer you to any of us in the back of the building. There are times
that we are not in the office because we are at one of the other locations or
we are at a meeting, but if you leave a message, we will be happy to return
your call. I also encourage you to reach out to your center director to
address any concerns that you may have at the center level. Please let us know if there is anything else
that we can do to help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you. [redacted] told me she was emailing you & I have called her numerous times. I have also left messages for [redacted] the number you left in the email. I also emailed you several times so I'm surprised you knew of no such thing. Thank you for understanding & for getting back to me in a timely manner.
Regards,
[redacted]
This is [redacted] that is responding to this message. I am very sorry that it seems you have gotten information from a disgruntled employee. I have at no time sent threatening messages to anyone about a review. Unfortunately, it is easy for people to start rumors in order to make others look bad.
This complaint was the first contact I have received from you regarding this situation. I was under the understanding that the center director had discussed the situation with you prior to your withdrawal and was unaware that you needed me to contact you. I am always available and willing to talk to parents and address any concerns they may have. We were following our accounting policies and you were charged late fees just like anyone else who has not paid their balance. The balance was displayed on the screen every day when you checked your child in and out of the center. No, we did not terminate services, because we felt that that would be a little extreme on a balance that low. We don't typically terminate services over just late fees. We try to be reasonable and work with our parents. I felt by reducing the late fees by $70, we were meeting in the middle. However, I can see that you are not satisfied with that resolution. We are a reasonable company and I am willing to waive the rest of the late fees in order to put this situation at rest. Hopefully this will put your mind at ease. Your account will be zeroed out today. Please let me know if there is anything else that I can help with.
Our number one priority is the children and their well-being. We wish you and your child the very best.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can not believe you all have posted this big lie on this website. The director never tried to contact me. Not once! The last time I talked to the director was either the day before my daughter's last day or the following day and I called her. She never tried to call me and I'm really upset that you all would lie like this. Even after I was told by someone at the corporate office that they would have her call me, she didn't call. I didn't get any books. I went there on a Friday the same day I spoke with [redacted] at the corporate office and got my daughter's blanket, sheet and folder and her tylenol that was at the front desk. There was one child in the room and a teacher was mopping the floor. I want my money and at this point I want an apology for the lie that has been told. Do not insult my intelligence. Show me proof where she called me. Would you like to see my cell phone records? She knows the correct number to reach me on bc they called me when my child was sick. This is unacceptable. I want my money bc I had no choice but to withdraw my daughter and put her in another daycare. There is no way I could keep her there with people like this in charge. You are not trustworthy at all. Growing room is at fault and blame that loss on your employee and the director. I will see to it that my money will be refunded to me. Also I'll be glad to provide you with my phone record so you can see what kind of person works there that would lie like this.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was not resolved before I contacted the Revdex.com. Also even if it was I still have a right to let others know what happened to my child at Growing Room too. My issue was not resolved because we never were able to see what actually happened since we were told the tapes erase after a certain time. The amount of time that passed was not my fault. I waited for a call back and never got one so I called back and was told [redacted] was out and the person would give her my message. After that I still didn't hear anything back until I called again the following week and it was at that time I was told the tapes erase so there's no way to see what happened. I had also questioned another day bc the teacher had an attitude towards me and my child. We couldn't get any info on that either. Yes I received the refund for that week as I should have and I need the rest of my money back. We paid a registration fee and book fee. We paid that and the other week and my child was only there for a total of 5 or 6 six days. I want my money back. We are no longer using your facility as a result of the negligence of the teacher and the director. I still never heard anything back from the director which tells me the kind of person she is. How can she be in charge of a building full of children and not communicate with parents? This situation could have been fatal and I thank God that it wasn't. I hope they learned from this and no one else's child will have to go through this. Yes I understand accidents do happen but when they do you have a duty to inform the parents and this is not something new to you or anyone else who works in childcare. Also to be brushed off by the director like this is not good business so people need to be informed. This really shows a lot about her character.
Regards,[redacted]
On Wednesday evening our front office manager spoke to you letting you know that your child was being disenrolled from the center due to behavior issues. She explained that he head-butted a teacher twice and busted her lip, he ran out of the classroom several times, when he had a meltdown, he...
kicked and threw chairs and toys, and that he kicked some of the other children. This endangered himself, our staff, and the other children. For this reason, we had no choice but to disenroll him. We are very sorry that he had to be disenrolled, but we do have to protect all of the children in our care. Our front office manager has submitted a check request to our accounting department to have your activity fee and the 2 days of tuition that he did not attend on, refunded back to you. Our accounting department is processing that request and will be issuing you a refund check.
Unfortunately, there was an accident at the center We have spoken to Ms [redacted] and apologized profusely We have also waived her two week notice and refunded her for her child's last week of childcare Accidents do happen, but we do understand that our staff could have communicated better We had met her desired settlement stated here prior to receiving this complaint Please feel free to contact me if you have any additional questions or concernsSincerely, [redacted] COO Growing Room Child Development Centers
I apologize for your concern Our corporate business office has recently moved We actually operate out of the Manchester Expressway location There is someone at the front desk of that location every day from 5:30am to 6:30pm The number to that location is 706-596- We have moved the 706-596-phone line to the new location but we are working with a technician to get our automated system up and running at the new location I apologize for any inconvenience this may have caused you It is our goal to get that system up and running as soon as possible to make communication with our parents a little easier The receptionist at the front desk of the center can however transfer you to any of us in the back of the building There are times that we are not in the office because we are at one of the other locations or we are at a meeting, but if you leave a message, we will be happy to return your call I also encourage you to reach out to your center director to address any concerns that you may have at the center level Please let us know if there is anything else that we can do to help
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
On Wednesday evening our front office manager spoke to you letting you know that your child was being disenrolled from the center due to behavior issuesShe explained that he head-butted a teacher twice and busted her lip, he ran out of the classroom several times, when he had a meltdown, he kicked and threw chairs and toys, and that he kicked some of the other children This endangered himself, our staff, and the other children For this reason, we had no choice but to disenroll him We are very sorry that he had to be disenrolled, but we do have to protect all of the children in our care Our front office manager has submitted a check request to our accounting department to have your activity fee and the days of tuition that he did not attend on, refunded back to you Our accounting department is processing that request and will be issuing you a refund check
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This was not resolved before I contacted the Revdex.comAlso even if it was I still have a right to let others know what happened to my child at Growing Room tooMy issue was not resolved because we never were able to see what actually happened since we were told the tapes erase after a certain timeThe amount of time that passed was not my faultI waited for a call back and never got one so I called back and was told [redacted] was out and the person would give her my messageAfter that I still didn't hear anything back until I called again the following week and it was at that time I was told the tapes erase so there's no way to see what happenedI had also questioned another day bc the teacher had an attitude towards me and my childWe couldn't get any info on that eitherYes I received the refund for that week as I should have and I need the rest of my money backWe paid a registration fee and book feeWe paid that and the other week and my child was only there for a total of or six daysI want my money backWe are no longer using your facility as a result of the negligence of the teacher and the directorI still never heard anything back from the director which tells me the kind of person she isHow can she be in charge of a building full of children and not communicate with parents? This situation could have been fatal and I thank God that it wasn'tI hope they learned from this and no one else's child will have to go through thisYes I understand accidents do happen but when they do you have a duty to inform the parents and this is not something new to you or anyone else who works in childcareAlso to be brushed off by the director like this is not good business so people need to be informedThis really shows a lot about her character Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I can not believe you all have posted this big lie on this websiteThe director never tried to contact meNot once! The last time I talked to the director was either the day before my daughter's last day or the following day and I called herShe never tried to call me and I'm really upset that you all would lie like thisEven after I was told by someone at the corporate office that they would have her call me, she didn't call I didn't get any booksI went there on a Friday the same day I spoke with [redacted] at the corporate office and got my daughter's blanket, sheet and folder and her tylenol that was at the front deskThere was one child in the room and a teacher was mopping the floorI want my money and at this point I want an apology for the lie that has been toldDo not insult my intelligenceShow me proof where she called meWould you like to see my cell phone records? She knows the correct number to reach me on bc they called me when my child was sickThis is unacceptableI want my money bc I had no choice but to withdraw my daughter and put her in another daycareThere is no way I could keep her there with people like this in chargeYou are not trustworthy at allGrowing room is at fault and blame that loss on your employee and the directorI will see to it that my money will be refunded to meAlso I'll be glad to provide you with my phone record so you can see what kind of person works there that would lie like this Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you [redacted] told me she was emailing you & I have called her numerous timesI have also left messages for [redacted] the number you left in the emailI also emailed you several times so I'm surprised you knew of no such thingThank you for understanding & for getting back to me in a timely manner Regards, [redacted]
When parents enroll in our centers they sign a parent enrollment contract On this contract it states our tuition policies which include late fees The contract reads as follows: "Tuition fees are due weekly, in advance, by 6:pm on Tuesday of each weekFees are due regardless of Center closings or attendanceLike most private schools, this is necessary due to fixed expenses Tuition fees may be increased with a two- week written notice given to parents Accounts are delinquent if not paid by Tuesday at 6:pmA late fee of $per family is charged on the unpaid balance if payment is not received in full by 6:pm each Tuesday If payment is not received by 6:pm Friday, an additional $late fee will be charged If payment is still not received by 6:30pm the following Tuesday, childcare is terminatedPlease let us know if you are having difficulty and need to develop a repayment plan prior to this occurring" Late fees were charged to this account because there was a balance left on the account All account balances are available for review when parents check their children in and out of the center daily When parents check their children in and out each day, their account balance is displayed on the check in and out screen where they can see it They then have the ability to click to review their account ledger to see all of the charges and payments that have been applied Late fees were charged after the children were withdrawn due to the fact that the balance had still not been paid on the account At the end of their last week, they still owed $ We typically charge up to two weeks of late fees after a child has withdrawn and before we turn them over to our collections department However, in this case, I am willing to waive those two weeks of late fees which would remove $from the account and return the balance to $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowYes, [redacted] told me that I can see the amount after the factI never was properly informed of this & honestly never paid much attention as I ALWAYS PAID ON TIMESo why would I need to check on anythingPlus people are always behind you waiting for you to move so they can check their child out so it's not like you can stand there & study what is on the screenActually I rounded what I paid to the dollar instead of paying like $I would just pay $(usually x-paying in advance)So I actually over paid every time I made a paymentI did notice that feature at least once before & it said $-Meaning I had a creditSo if I had a credit I wouldn't know anything was wrong with my accountMy problem is still the sameNO ONE NOTIFIED ME NOT ONE SINGLE TIME about any late fees that had been added from April to JulyNot even a computer message popped upHad a message appeared like when you are collecting money for the Lemonade stand or Relay for life I would have seen that message as it pops up before I could sign out so there is no way to miss itI would have asked how the late fee was added because as you can see I am a faithful payer & always on timeAs I said before had I known I had a late fee I would have paid immediatelyI have talked to many people about this issue as I want to make sure I am seeing it from your side of the table as well & every single person agreed that I should have been notified of the late fees & that any good respectable business would have handle it differentlyI still by the way have not heard from [redacted] phone, email, nothingNot one timeI have made several attempts I have reviewed the fine print policies on the back & so have othersIt mentions terminating the contract if the late fees are not paid by the following TuesdayThis was never doneIt's as though you are picking & choosing what to enforceIt also concerns me at the amount of people who have had similar issues with Growing RoomI did not mention Growing Room to anyoneThese are friends/co-workers who know where my child went to daycare & saw that I was very visibly upset & concernedThis is from a friend who worked for themI worked there for _ years, they love to cheat people out of moneyI know several parents that took their children out of there for similar situationsThis sentence concerns meThis is from an employee not just someone running their mouthShe also mentioned [redacted] sending people threatening messages through the [redacted] on Facebook because people left a bad review of Growing RoomPeople are entitled to that HONEST reviewI know I would have liked to have known of these issues before I enrolled my child at this particular establishmentI think I've made my pointI have spent far too much time on this issue than I care toI have wasted my entire evening on this when I could have been snuggling with my babiesSo with that being said I will pay $for the first late fee I was charged for under paying that one time back in AprilI still feel I shouldn't have to pay that since I wasn't notified, but I'm trying to be fair hereI will probably mail it as I don't know if I can stand to walk into that buildingI get mad just thinking about this whole issue & how no one tried to contact me at allNot one timeAs a Christian Daycare I really expected more from you than how this has been handleThank you Revdex.comI appreciate you helping people like me make better, informed choices of who we choose to do business withThis just makes perfect sense to me Anyone that remotely takes pride in their business, and appreciates their customers would have addressed the problemInstead they manipulated it so they could get the most money they could from youIt's an obvious mistakeBad businessWhat's the name of this place, so I know never to go there Regards, [redacted]
I was notified today of a complaint at the Revdex.com
about an account that was recently sent to our collection attorneyThis
account was from and references a balance due
There have been numerous
emails and calls made regarding this account with the familyThe details are listed in chronological order below
On September 6, the account received a credit from NACCRRAThe final billing amount due was $
On September 13, 2012, an email was sent to both mom and dad giving them a final statement of the account
On September 21, 2012, the dad advised our collection manager that he thought the grandfather had paid the balance due
On September 26, 2012, the grandfather called and advised our collection manager he would be the one to settle the accountHe was sent a statement, the late fee schedule and late payment policyHe asked for half of the late fees to be removed from the account, and he would pay the balance in fullOur office determined the late fees were due and payable
On October 19, 2012, the grandfather paid $The remaining balance was $70.
On October 26, both parents and the grandfather were sent an email asking for the next payment date
On November 7, the grandfather advised he had no electricity or internet due to Hurricane Sandy, and that he would pay the remaining balance as soon as this was restoredNo additional communication was received from the grandfather
In January 2013, a statement was sent to the parent advising him the balance
wasn't paidWe received no additional communication
In December 2013, the account was removed from our in-house collections and sent to
our attorney for collections
We realize it has been one year, however according to our records, this balance is due and payable
Thank you
I am very sorry that you are upset Per your parent contract, "In order to change or terminate this contract, a two-week written Action Form notice is requiredAsk at your center’s front desk for this form, fill it out,
then give it to your Center Director or Assistant Director. The two-week notice is not effective until the date it is received by the center." Unfortunately, a written notice was never received Our staff did fill out an action form for you that states it is based on a conversation with dad that said to charge tuition through 8/2/ I also checked with the center director to verify that they had communicated with you about your fees and balance prior to your withdrawal and they assured me that they had and that you said you would take care of the balance Also per your parent contract, "Accounts are delinquent if not paid by Tuesday at 6:pmA late fee of $per family is charged on the unpaid balance if payment is not received in full by 6:pm each Tuesday. If payment is not received by 6:pm Friday, an additional $late fee will be charged." Your account was not paid by that Tuesday and the balance was on the screen when you all checked your child out of the center that afternoon The balance was still not paid that Friday This continued the following week as well We typically charge two weeks in late fees before we turn the account over to our attorney for collections, giving the parents time to pay the balance off prior to collection action Since you have been a long-term parent I did waive one week of those late fees The fees that you paid on Friday did not include any late fees and only covered your child's last two days of summer camp I will go ahead and waive the other week of late fees because we do value you and your child We have truly enjoyed having him at the center I hope this helps
The day that this customer called our corporate office I spoke to her She did not have to wait a week for me or anyone from our corporate office to call her Also, that same day, the director of the center tried to reach this customer, but was unable to She said that when she called her, that someone picked up the phone but would not respond when our director said hello, three times We do understand her concern about the accident that happened with her child, which is why she was refunded a full week of childcare (including days that her child had attended) and her two week notice was waived Unfortunately, our camera system was having technical issues at the time of the accident, however I went to the center myself to try to resolve the technical issues and found that the footage was still there but very blurry and therefore I was unable to see what was going on in the classroom I did communicate that information to the customer We have since had the camera system professionally repaired After speaking with the customer she went by the center to pick up her child's belongings including her Abeka Books We feel like we have been fair by refunding the last week of childcare and waiving the two week notice and we are not prepared to refund any other money to this customer
When parents enroll in our centers they sign a parent enrollment contract On this contract it states our tuition policies which include late fees The contract reads as follows:
"white-space: pre;"> "Tuition fees are due weekly, in advance, by 6:pm on Tuesday of each week. Fees are due regardless of Center closings or attendance. Like most private schools, this is necessary due to fixed expenses. Tuition fees may be increased with a two- week written notice given to parents. Accounts are delinquent if not paid by Tuesday at 6:pmA late fee of $per family is charged on the unpaid balance if payment is not received in full by 6:pm each Tuesday. If payment is not received by 6:pm Friday, an additional $late fee will be charged. If payment is still not received by 6:30pm the following Tuesday, childcare is terminatedPlease let us know if you are having difficulty and need to develop a repayment plan prior to this occurring"
Late fees were charged to this account because there was a balance left on the account.
All account balances are available for review when parents check their children in and out of the center daily When parents check their children in and out each day, their account balance is displayed on the check in and out screen where they can see it They then have the ability to click to review their account ledger to see all of the charges and payments that have been applied
Late fees were charged after the children were withdrawn due to the fact that the balance had still not been paid on the account At the end of their last week, they still owed $ We typically charge up to two weeks of late fees after a child has withdrawn and before we turn them over to our collections department However, in this case, I am willing to waive those two weeks of late fees which would remove $from the account and return the balance to $
Unfortunately, there was an accident at
the center. We have spoken to Ms. [redacted] and apologized profusely.
We have also waived her two week notice and refunded her for her...
child's
last week of childcare. Accidents do happen, but we do understand that our
staff could have communicated better. We had met her desired settlement stated here prior to receiving this complaint. Please feel free to contact me if you have any additional questions or concerns.
Sincerely,
[redacted]
COO
Growing Room Child Development Centers
I apologize for your concern. Our
corporate business office has recently moved. We actually operate out of
the 1200 Manchester Expressway location. There is someone at the...
front
desk of that location every day from 5:30am to 6:30pm. The number to that
location is 706-596-1234. We have moved the 706-596-1510 phone line to
the new location but we are working with a technician to get our automated
system up and running at the new location. I apologize for any inconvenience
this may have caused you. It is our goal to get that system up and
running as soon as possible to make communication with our parents a little
easier. The receptionist at the front desk of the center can however
transfer you to any of us in the back of the building. There are times
that we are not in the office because we are at one of the other locations or
we are at a meeting, but if you leave a message, we will be happy to return
your call. I also encourage you to reach out to your center director to
address any concerns that you may have at the center level. Please let us know if there is anything else
that we can do to help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you. [redacted] told me she was emailing you & I have called her numerous times. I have also left messages for [redacted] the number you left in the email. I also emailed you several times so I'm surprised you knew of no such thing. Thank you for understanding & for getting back to me in a timely manner.
Regards,
[redacted]
This is [redacted] that is responding to this message. I am very sorry that it seems you have gotten information from a disgruntled employee. I have at no time sent threatening messages to anyone about a review. Unfortunately, it is easy for people to start rumors in order to make others look bad.
This complaint was the first contact I have received from you regarding this situation. I was under the understanding that the center director had discussed the situation with you prior to your withdrawal and was unaware that you needed me to contact you. I am always available and willing to talk to parents and address any concerns they may have. We were following our accounting policies and you were charged late fees just like anyone else who has not paid their balance. The balance was displayed on the screen every day when you checked your child in and out of the center. No, we did not terminate services, because we felt that that would be a little extreme on a balance that low. We don't typically terminate services over just late fees. We try to be reasonable and work with our parents. I felt by reducing the late fees by $70, we were meeting in the middle. However, I can see that you are not satisfied with that resolution. We are a reasonable company and I am willing to waive the rest of the late fees in order to put this situation at rest. Hopefully this will put your mind at ease. Your account will be zeroed out today. Please let me know if there is anything else that I can help with.
Our number one priority is the children and their well-being. We wish you and your child the very best.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can not believe you all have posted this big lie on this website. The director never tried to contact me. Not once! The last time I talked to the director was either the day before my daughter's last day or the following day and I called her. She never tried to call me and I'm really upset that you all would lie like this. Even after I was told by someone at the corporate office that they would have her call me, she didn't call. I didn't get any books. I went there on a Friday the same day I spoke with [redacted] at the corporate office and got my daughter's blanket, sheet and folder and her tylenol that was at the front desk. There was one child in the room and a teacher was mopping the floor. I want my money and at this point I want an apology for the lie that has been told. Do not insult my intelligence. Show me proof where she called me. Would you like to see my cell phone records? She knows the correct number to reach me on bc they called me when my child was sick. This is unacceptable. I want my money bc I had no choice but to withdraw my daughter and put her in another daycare. There is no way I could keep her there with people like this in charge. You are not trustworthy at all. Growing room is at fault and blame that loss on your employee and the director. I will see to it that my money will be refunded to me. Also I'll be glad to provide you with my phone record so you can see what kind of person works there that would lie like this.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was not resolved before I contacted the Revdex.com. Also even if it was I still have a right to let others know what happened to my child at Growing Room too. My issue was not resolved because we never were able to see what actually happened since we were told the tapes erase after a certain time. The amount of time that passed was not my fault. I waited for a call back and never got one so I called back and was told [redacted] was out and the person would give her my message. After that I still didn't hear anything back until I called again the following week and it was at that time I was told the tapes erase so there's no way to see what happened. I had also questioned another day bc the teacher had an attitude towards me and my child. We couldn't get any info on that either. Yes I received the refund for that week as I should have and I need the rest of my money back. We paid a registration fee and book fee. We paid that and the other week and my child was only there for a total of 5 or 6 six days. I want my money back. We are no longer using your facility as a result of the negligence of the teacher and the director. I still never heard anything back from the director which tells me the kind of person she is. How can she be in charge of a building full of children and not communicate with parents? This situation could have been fatal and I thank God that it wasn't. I hope they learned from this and no one else's child will have to go through this. Yes I understand accidents do happen but when they do you have a duty to inform the parents and this is not something new to you or anyone else who works in childcare. Also to be brushed off by the director like this is not good business so people need to be informed. This really shows a lot about her character.
Regards,[redacted]
On Wednesday evening our front office manager spoke to you letting you know that your child was being disenrolled from the center due to behavior issues. She explained that he head-butted a teacher twice and busted her lip, he ran out of the classroom several times, when he had a meltdown, he...
kicked and threw chairs and toys, and that he kicked some of the other children. This endangered himself, our staff, and the other children. For this reason, we had no choice but to disenroll him. We are very sorry that he had to be disenrolled, but we do have to protect all of the children in our care. Our front office manager has submitted a check request to our accounting department to have your activity fee and the 2 days of tuition that he did not attend on, refunded back to you. Our accounting department is processing that request and will be issuing you a refund check.