[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, [redacted] told me that I can see the amount after the fact. I never was properly informed of this & honestly never paid much attention as I ALWAYS PAID ON TIME. So why would I need to check on anything. Plus people are always behind you waiting for you to move so they can check their child out so it's not like you can stand there & study what is on the screen. Actually I rounded what I paid to the dollar instead of paying like $135.90 I would just pay $136 (usually x2 -paying in advance). So I actually over paid every time I made a payment. I did notice that feature at least once before & it said $-41.00 Meaning I had a credit. So if I had a credit I wouldn't know anything was wrong with my account. My problem is still the same. NO ONE NOTIFIED ME NOT ONE SINGLE TIME about any late fees that had been added from April to July. Not even a computer message popped up. Had a message appeared like when you are collecting money for the Lemonade stand or Relay for life I would have seen that message as it pops up before I could sign out so there is no way to miss it. I would have asked how the late fee was added because as you can see I am a faithful payer & always on time. As I said before had I known I had a late fee I would have paid immediately. I have talked to many people about this issue as I want to make sure I am seeing it from your side of the table as well & every single person agreed that I should have been notified of the late fees & that any good respectable business would have handle it differently. I still by the way have not heard from [redacted] phone, email, nothing. Not one time. I have made several attempts. I have reviewed the fine print policies on the back & so have others. It mentions terminating the contract if the late fees are not paid by the following Tuesday. This was never done. It's as though you are picking & choosing what to enforce. It also concerns me at the amount of people who have had similar issues with Growing Room. I did not mention Growing Room to anyone. These are friends/co-workers who know where my child went to daycare & saw that I was very visibly upset & concerned. This is from a friend who worked for them...
I worked there for _ years, they love to cheat people out of money. I know several parents that took their children out of there for similar situations.
This sentence concerns me. This is from an employee not just someone running their mouth. She also mentioned [redacted] sending people threatening messages through the [redacted] on Facebook because people left a bad review of Growing Room. People are entitled to that HONEST review. I know I would have liked to have known of these issues before I enrolled my child at this particular establishment. I think I've made my point. I have spent far too much time on this issue than I care to. I have wasted my entire evening on this when I could have been snuggling with my babies. So with that being said I will pay $15 for the first late fee I was charged for under paying that one time back in April. I still feel I shouldn't have to pay that since I wasn't notified, but I'm trying to be fair here. I will probably mail it as I don't know if I can stand to walk into that building. I get mad just thinking about this whole issue & how no one tried to contact me at all. Not one time. As a Christian Daycare I really expected more from you than how this has been handle. Thank you Revdex.com. I appreciate you helping people like me make better, informed choices of who we choose to do business with.
This just makes perfect sense to me....
Anyone that remotely takes pride in their business, and appreciates their customers would have addressed the problem. Instead they manipulated it so they could get the most money they could from you. It's an obvious mistake. Bad business. What's the name of this place, so I know never to go there.
Regards,
[redacted]
After reviewing the account I do not see where the account has ever had a balance of $593. The late fees started because the week of December 14, 2015 was never paid for. Then the week of January 6, 2016 the payment was not paid until Wednesday. The week of January 25, 2016 the...
payment was not paid until Friday. The week of February 1, 2016, no payment was made. On February 3, 2016, I was informed that you had made payment arrangements and would be paying $40 per week every week by Tuesday of each week. This would have stopped the late fees. The following week you made a $20 payment on Monday, but the other $20 was not paid until Friday. That was the only week that a total of $40 was paid on the account. Per your parent contract and as you quoted on your complaint, tuition fees are due weekly, in advance, by 6:30 pm on Tuesday of each week. Accounts are delinquent if not paid by Tuesday at 6:30 pm. A late fee of $15.00 per family is charged on the unpaid balance if payment if not received in full by 6:30 pm on Tuesday. If payment is not received by 6:30 pm Friday, an additional $20.00 late fee will be charged.
Each day when you check your child in and out of the center on the computer in the lobby your account balance has come up and you are able to review all charges on your account. This would show you the meal charges and any late fees that were charged, along with any payments that you have made.
Georgia Pre-K is a public program that is funded by the state. We do not disenroll children from the program due to not paying for meals. The state will not allow this.
I am happy to work out payment arrangements with you to get the balance taken care of and to stop the late fees from acquiring. Please let me know if you are interested in this.
I also apologize that you were unable to locate anyone at our corporate office. We have moved locations and we are now located inside the center at 1200 Manchester Expressway. We are happy to help resolve this issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, [redacted] told me that I can see the amount after the fact. I never was properly informed of this & honestly never paid much attention as I ALWAYS PAID ON TIME. So why would I need to check on anything. Plus people are always behind you waiting for you to move so they can check their child out so it's not like you can stand there & study what is on the screen. Actually I rounded what I paid to the dollar instead of paying like $135.90 I would just pay $136 (usually x2 -paying in advance). So I actually over paid every time I made a payment. I did notice that feature at least once before & it said $-41.00 Meaning I had a credit. So if I had a credit I wouldn't know anything was wrong with my account. My problem is still the same. NO ONE NOTIFIED ME NOT ONE SINGLE TIME about any late fees that had been added from April to July. Not even a computer message popped up. Had a message appeared like when you are collecting money for the Lemonade stand or Relay for life I would have seen that message as it pops up before I could sign out so there is no way to miss it. I would have asked how the late fee was added because as you can see I am a faithful payer & always on time. As I said before had I known I had a late fee I would have paid immediately. I have talked to many people about this issue as I want to make sure I am seeing it from your side of the table as well & every single person agreed that I should have been notified of the late fees & that any good respectable business would have handle it differently. I still by the way have not heard from [redacted] phone, email, nothing. Not one time. I have made several attempts. I have reviewed the fine print policies on the back & so have others. It mentions terminating the contract if the late fees are not paid by the following Tuesday. This was never done. It's as though you are picking & choosing what to enforce. It also concerns me at the amount of people who have had similar issues with Growing Room. I did not mention Growing Room to anyone. These are friends/co-workers who know where my child went to daycare & saw that I was very visibly upset & concerned. This is from a friend who worked for them...
I worked there for _ years, they love to cheat people out of money. I know several parents that took their children out of there for similar situations.
This sentence concerns me. This is from an employee not just someone running their mouth. She also mentioned [redacted] sending people threatening messages through the [redacted] on Facebook because people left a bad review of Growing Room. People are entitled to that HONEST review. I know I would have liked to have known of these issues before I enrolled my child at this particular establishment. I think I've made my point. I have spent far too much time on this issue than I care to. I have wasted my entire evening on this when I could have been snuggling with my babies. So with that being said I will pay $15 for the first late fee I was charged for under paying that one time back in April. I still feel I shouldn't have to pay that since I wasn't notified, but I'm trying to be fair here. I will probably mail it as I don't know if I can stand to walk into that building. I get mad just thinking about this whole issue & how no one tried to contact me at all. Not one time. As a Christian Daycare I really expected more from you than how this has been handle. Thank you Revdex.com. I appreciate you helping people like me make better, informed choices of who we choose to do business with.
This just makes perfect sense to me....
Anyone that remotely takes pride in their business, and appreciates their customers would have addressed the problem. Instead they manipulated it so they could get the most money they could from you. It's an obvious mistake. Bad business. What's the name of this place, so I know never to go there.
Regards,
[redacted]
After reviewing the account I do not see where the account has ever had a balance of $593. The late fees started because the week of December 14, 2015 was never paid for. Then the week of January 6, 2016 the payment was not paid until Wednesday. The week of January 25, 2016 the...
payment was not paid until Friday. The week of February 1, 2016, no payment was made. On February 3, 2016, I was informed that you had made payment arrangements and would be paying $40 per week every week by Tuesday of each week. This would have stopped the late fees. The following week you made a $20 payment on Monday, but the other $20 was not paid until Friday. That was the only week that a total of $40 was paid on the account. Per your parent contract and as you quoted on your complaint, tuition fees are due weekly, in advance, by 6:30 pm on Tuesday of each week. Accounts are delinquent if not paid by Tuesday at 6:30 pm. A late fee of $15.00 per family is charged on the unpaid balance if payment if not received in full by 6:30 pm on Tuesday. If payment is not received by 6:30 pm Friday, an additional $20.00 late fee will be charged.
Each day when you check your child in and out of the center on the computer in the lobby your account balance has come up and you are able to review all charges on your account. This would show you the meal charges and any late fees that were charged, along with any payments that you have made.
Georgia Pre-K is a public program that is funded by the state. We do not disenroll children from the program due to not paying for meals. The state will not allow this.
I am happy to work out payment arrangements with you to get the balance taken care of and to stop the late fees from acquiring. Please let me know if you are interested in this.
I also apologize that you were unable to locate anyone at our corporate office. We have moved locations and we are now located inside the center at 1200 Manchester Expressway. We are happy to help resolve this issue.