Larry H. Miller Chrysler, Jeep, Dodge

Complaint: [redacted] I am rejecting this response because:Of course I used foul language, Mr. G [redacted] TOLD me he would NOT do anything for me WHILE I was in Las Vegas. That there was nothing he could do to begin with. WHEN INDEED THERE WAS. Only finding this out ONCe I returned from Vegas. Your correct I missed my appointment, you want to know why? DISCOUNT TIRE was able to fix my problem in 30 minutes, only to find that the repair COMPLETED by the dealership was never actually completed, there were issues with the repair they initially completed, and they did not properly diagnose OR repair my tire when I visited them the second time. It seems to me that the dealership is making excuses in order to avoid the repair costs and replacements of warranties they sell. I am requesting that the warranty they sold me for the rim and tire replacement is REFUNDED in full or I will take this to the media and file suit in court. Regards, *** [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Our finance manager , Sean B [redacted] contacted Mr[redacted] to cancel his warranty, and after discussion with Sean he decided to keep it in placeAs mentioned, since Mr [redacted] is not satisfied with us, this warranty is honored at any Larry HMiller dealership in Albuq

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be fine once the cancellation of the protection plans are completeAs of August 4th we have not received any information the the cancellation has been complete from the company Regards, [redacted]

Tell us why hereThe process has been started to remove inquiriesIt does take some time however, We will inform Mr [redacted] when it is completed

Mr*** originally brought his vehicle in on 12/26/for right rear wheel damage which at that time we needed to take pictures and send them into the warranty company for approvalThe Service Manager (MrG***) received a phone call from Mr*** in the beginning of June stating
that he wants his wheel and tire replaced not repairedMrG*** was able to get both wheel and tire replaced after Mr*** emailed him pictures of the damageMr*** was able to come in on the following Saturday (6/10/2017) and have them both replaced with no hassle other than the profanities (F Bombs) that MrG*** and my staff had to endure from Mr*** on the phone prior to this visitMr*** called back a couple of weeks later, verbally abusing MrG*** and my staff (F Bombs) once again, stating the tire we replaced wasn't holding airMr*** came in on Saturday 6/23/to inspect the tire and it turned to be a nail that he picked up in that two week periodMr*** is now stating that he wants a new wheel and tire once again, however just like the previous concern we need to have the vehicle inspected and at that time submitted to the warranty company for approvalMr*** scheduled an appointment for 7/14/but did not show for that appointmentAt this time my staff is very uncomfortable dealing with Mr*** due to the profanities that they've had to endure over the phone. Thy don't deserve hearing that type of verbal abuse when all they are doing is what the process calls forMr*** is more than welcome to take his vehicle to the other four LHM dealership locations to be inspected and the warranty will be honored if claim is under his coverage

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The initial repair was for a timing chain recall (P01) and she brought it to us because *** *** advised her to do so for her running rough and check engine light concernAfter the repair Ms*** called me and stated the vehicle had a coolant leak and was over heatingAfter
reviewing the concern I found that the radiator was leaking and I took care of the repair cost as a goodwill gesture since we worked in that areaAfter that repair Ms*** called back and stated the vehicle was still over heating and at that time we found that it was the aftermarket cooling fan motor that was not workingWe spoke with *** *** and they stated to us that these concerns were all pre existing and they advised her to bring it here first to get the Precall completed before they continue diagnosing her other concernsShe elected not to have the cooling fan replaced because she was going to take it back to *** *** *** did the cooling fan repair and they also gave her an estimate on what they found now that the Precall is complete. These concerns were pre existing per *** *** and the Precall has nothing to do with these pre existing concerns Respectfully, Greg G***Service ManagerLHM Chrysler Jeep Dodge Ram

Vehicle came in to us for battery voltage lowWe tested the charing system and found the alternator was not chargingWhile testing the alternator, we felt the engine was running rough and as a courtesy we pulled code (P2149)We ohmed checked the injector and wiring at the the valve
cover and found #fuel injector was out of specification. Again it was a quick way of ohm testing as courtesy to the customer at no charge and the valve cover was never removed during this testAt that time, if the repairs would have been authorized we would have found the same issue that the *** *** found and the $450 repair would of had to be done here or at *** ***. Please feel free to let me know if you have any other questions Respectfully,Dave M***Larry HMiller Chrysler Jeep Dodge Ram

To whom it may concern, We at Larry HMiller strive for the best customer experience possibleAfter speaking with *** *** and her husband we were able to come to an agreement on a fair price for the work performed that was approved by ***The customers agreed on the bill and
were very pleased with the price agreed on and took their vehicleAll misunderstandings and issues were resolved with our service director Dominic O*** and ***'s father. Respectfully, Dominic O*** Service Director

I spoke with Mr*** this morning and let him know that it was our mistake he did not receive his refund earlierThe check was issued on 5/and did not get mailed to himI agree with him on the $cancellation fee and we will refund that back to himHe is scheduled to pick both
checks up this afternoon

Complaint: ***
I am rejecting this response because: The engine was not running rough when we got to the dealershipThe first engine issue was when we pulled the truck out of the parking lot after they worked on itThe mechanics at *** and mechanics I talked to upon return to Phoenix all said the injectors do not come unplugged, somebody had to have done it intentionallyI have to assume if the problem did not exist before they worked on my truck but did after, that they did itThey also said my batteries and negative terminals were bad and wanted over $to replace themNothing was wrong with any of those eitherI think because they knew we were on a trip far from home that we were good targets and tried to take advantage of us
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

When the vehicle arrived, the batteries were connected to a battery tender and then to their camper/trailerThe vehiclle was running rough and when the battery tenders were disconnected the vehicle died outWe don't target any customers regardless if they are from out of townWe don't know how the fuel injector came loose because we never removed the valve cover or where it has been serviced prior to us recieving itWe are going off of a diagnosis from another shop without really knowing for sure what was foundWe are stating the facts and we do know that the vehicle was running rough before it died in our service drive upon arrival Thank you,

The Shop supply charge is a standard charge at Larry H. Miller or any Dealership, which covers the disposal of old parts, chemicals and hazard waste removal.  I have no problem reimbursing the $13.52 charge to Mr. [redacted] as a customer goodwill gesture. Thank you and just...

let us know when Mr. [redacted] would like to  be reimbursed. If a credit card or debit card was used I would need that same card please.

Complaint: [redacted]
I am rejecting this response because:we went from your shop to [redacted] in Colorado Springs and they discovered the unplugged injectors. They plugged them back in and did the ohm tests on all. None of the injectors were out of spec. We did not replace and injectors, either battery or either negative cable and truck runs perfectly. Everything that was recommended to be replaced was in perfect working order. The only thing wrong with truck was that 3 injectors "mysteriously become unplugged". The fact that the service writer must have said a dozen times that when we break down on way out of town they'd happily tow us back and do the work makes me highly suspicious that he knew truck had been tampered with and did not expect us to make it to Colorado.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here... The process has been started to remove inquiries. It does take some time however, We will inform Mr. [redacted] when it is completed.

Mr. [redacted] has never been mislead or given an extreme run around. Our intension is to remedy all of his concerns as with any customer. The first service visit on 7/9/2015 was for "door locks not working with key fob". and  at that time Mr. [redacted] was not charged a diagnostic...

fee because were were waitiing for Chrysler engineering to contact us.  Mr. [redacted] brought the vehicle back ikn on 7/17/2015 for diagnostic with Chrysler engineering. Engineering advised us that the "TIPM" (Toatllly integrated Power Module) was faulty and at that time there were charges to Mr. [redacted] and no repairs were done. One month later on 8/10/2015 Mr. [redacted] brought the vehicle back for ABS, EBS, traction control light and airbag lights on intermittently. we were unable to duplicate those concers and a diagnotic fee was not charged. Mr. [redacted] brought the vehicle back in on 9/10/2015 for door locks not working properly. Mr. [redacted] at that time authorized the repair from 7/17/2015 (TIPM) and we ordered the part. The TIPM was installed on 9/11/2015 and the door lock concern was remedied. The vehicle returned on 9/14/2015 for the dash light concern and at that time the positve batter terminal wasn't making proper contact ad Mr. [redacted] was not chared for this repair. On 11/3/2015 the vehicle returned for vehcile stalling out and r/rear door lock locking. At this time we contacted Chrysler engineering and instructed us to replace the TIPM once again under parts warranty. The r/rear door lock concern is a faulty door lock actuator, all other door still working properly and Mr. [redacted] was not chagred for diagnosis. Vehcile returned on 11/9/2015 for the dash lights flashing and stalling. We sent them the diagnosis which is now needing the instrument cluster for $400 parts and labor. Chrysler engineering stated to us that the TIPM needed to be replaced initially for door lock concern regardless of the fact it didn't repair all the concerns. I am willing to split the cost with Mr. [redacted] as a goodwill gesture for his inconvenience wich would be a $200 charge to him.  Please let me know if there is any other information you need from us.Respectfully,

As stated to Mr. [redacted] today (7/6/2016) the splash that we remove for an oil change and filter is still in tact. The shield in question that are damaged are not required to remove for this service. The cause for these shields coming off are do to the curb damage underneath the front bumper which...

secures these shields and they are tied into each other. We offered to not charge labor strictly as a goodwill gesture. Mr. [redacted] agreed with our findings and stated he was going to trade the vehicle in and if he didn't he would be back to have the shields replaced.

Spoke with Mr. [redacted] on 8/20/15 regarding the appraisal and driving of his Srt charger. Had the salesmanager who drove the vehicle call Mr. [redacted] and talk to him about where he drove the vehicle. I believe this may have  helped explain how the car was driven. We apologize for any inconvenience...

we may have caused.

Complaint: [redacted]
I am rejecting this response because: they are purposely delaying this process. they never had my permission to run several...

inquiries, but yet they are telling me it takes time.  according to the credit bureaus and the creditors it should only take 24 hours after receiving the request to remove the inquiries. it all depends on when they receive the request. if the requests are made between the 1st and 15th of the month, the removal will process by the end of that month.  this company sat on their hands for 2 weeks and did nothing until I filed a formal complaint.  these inquiries are highly injurious to my credit rating and need to be removed now.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]