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Laurel Grocery Company Inc.

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Reviews Laurel Grocery Company Inc.

Laurel Grocery Company Inc. Reviews (37)

I mailed Mr*** a letter last week to address this matter I will send him a copy of the letter via email today in case the original was somehow lost in the mail

We have completed this and the member is waiting to get reimbursement from the provider There is no further action for us to take at this point

Dear Ms***:Thank you for contacting The Boon Group.We value customer privacyDue to the Health Insurance Portability and Accountability Act (HIPAA), we will work directly with the complainant to resolve her complaint without disclosing her protected health information to the Revdex.com.One of our
Benefit Services customer representatives spoke to the complainant on the phone today and requested more informationThe complainant provided more specific information, and The Boon Group is actively working to answer her questions and resolve her concerns.Thank you,*** ***Director, Licensing & Compliance

Complaint: ***
I am partially rejecting and partially accepting this response because: The claim is finally processed in, thank you, but I will still need to be reimbursed the funds of the amount of the claim for resolution
Regards,
*** ***

Hello,This is in response to your inquiry regarding *** ***Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure Please be assured that we are responding directly to Ms*** in regards this inquiry. We regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry but we are obligated to maintain privacy in compliance with federal law. Thank you,

Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized
by the insured to receive such disclosure We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry.Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law

Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized
by the insured to receive such disclosure We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry and we feel this matter has been resolved. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law

Tell us why herePlease be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not
expressly authorized by the insured to receive such disclosure We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law

Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized
by the insured to receive such disclosure We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiryAgain, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law. Thank you,

Tell us why here...I have contacted Mr*** directly. I am not able to provide you with any information pertaining to this complaint in that the responsive information is considered Protected Health Information under the HIPAA Privacy Regulations and under Texas insurance laws.
However, if you wish to provide us with a HIPAA compliant authorization signed by the Complainant, then we will consider a response. Please note that we are responding in this matter to the Complainant; his complaint is not going unanswered.If you need anything further you may contact me at the address contained on this letter or through my direct dial telephone number at *** ***. Sincerely, *** *** Compliance Director

Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, The Boon Group is not at liberty to disclose protected health information regarding an insured to any party not expressly
authorized by the insured to receive such disclosure The Boon Group has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry We will be mailing an explanation. Again, The Boon Group regrets that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The Boon Group actually did contact me directly and informed me that a refund will now be processed I consider this issue
to be resolved on my end Unless of course they don’t follow through with the refund.Thank you for all of your assistance,
Regards,
*** ***

We are working to resolve this matter directly with our client. Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), we are not at liberty to disclose protected health information regarding an
insured to any party not expressly authorized by the insured to receive such disclosureWe have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have contacted our client directly in order to resolve this matter. Again, we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law

Dear Ms***:Thank you for contacting The Boon Group.We value customer privacyDue to the Health Insurance Portability and Accountability Act (HIPAA), we will work directly with the complainant to resolve his complaint without disclosing protected health information to the Revdex.com.Thank you,***
***Director, Licensing & Compliance

Complaint: ***
I am rejecting this response because: No protected health information is disclosed and the issue is based on a mishandling of a valid claim processing through Boon Group claim processing center They failed to acknowledge a valid, submitted claim during the time of service The support center failed to communicate critical information to me about the claim while giving me information that the claim was being processed during the one year time frame back and forth with Boon Group's support center They lead me to believe that the claim was being processed After succeeding in finally having the claim processed this June, Boon Group submitted denial of payment because the claim was filed after the valid payment window time frame The claim needs to be paid by Boon Group as contracted through the health insurance policy paid into by me during the time of service and submitted correctly by the lab, twice, plus faxed by me in 2016, to additionally being faxed by the lab again in April,
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I have already had numerous direct conversations with them and it always resulted in the same outcome, there was nothing they could do about it.  I do not believe this to be true.  I did not authorize the coverage, I did not need the coverage, I did not use the coverage.  They have to have a way to process a refund.  I give The Boon Group permission to speak with the Revdex.com regarding this health care coverage issue.
Regards,
[redacted]

This is in response to the consumer complaint that was forwarded to Boon Administrative Services. Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, We are not at liberty to...

disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure.  We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy.  Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry.  However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.  Thank you,  [redacted]

Complaint: [redacted]
I am rejecting this response because: my complaint is about the transferring of funds to my 401k
Regards,
[redacted]

Dear [redacted]Thank you for forwarding these comments.Because we value member privacy, the Boon Group is not releasing any identifying information or personal health information about the member to the member's employer.We are communicating only about what plan materials may have been provided to participants in our employer's plan, and when those plan materials may have been provided, in order to determine the impact of plan material delivery on this claim.When we have determined what resolution is available to the member, we will immediately contact him directly with more information.Thank you,[redacted]Compliance Specialist

Dear [redacted] Thank you for forwarding this complaint. We value our members’ privacy. To comply with the Health Insurance Portability and Accountability Act (HIPAA), the Boon Group does not disclose personal health information to the Revdex.com without a signed authorization from the...

member allowing us to do so. We will communicate directly to the member about her concerns via US Postal Mail. Thank you,[redacted]Director, Licensing & Compliance

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