Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive...
such disclosure. We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry.Again, we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but I have no other choice but to accept. I was informed today that my claim for frames and lenses would not be placed against my insurance for me to be reimbursed because I used my HRA card to pay for them. If I had used my own Debit card they would have placed the claim against my vision insurance and reimbursed me. I do however have the opportunity to get more frames and lenses before the 24 month period because they refuse to let me use my vision insurance.
Regards,
[redacted]
Dear [redacted]Thank you for forwarding this complaint.We value our members’ privacy. To comply with the Health Insurance Portability and Accountability Act (HIPAA), the Boon Group does not disclose personal health information to the Revdex.com without a signed authorization from the...
member allowing us to do so.We are in communication with our client, the member’s employer, and will communicate directly to the member about his concerns.Thank you,[redacted]Compliance Specialist
Complaint: [redacted]
I am rejecting this response because: The phrase "We are in communication with...the member's employer..." concerns me a great deal. Exactly what are they (the Boon Group) communicating to my employer and will this "communication" have any negative consequences to my employment? I am willing to sign an authorization form to have my personal health information disclosed to the Revdex.com Ms. [redacted]. Please forward this form to me as soon as possible.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was unable to open the letter but received a check in the mail today.
Regards,
[redacted]
Hello,We have contact Ms. [redacted] today and left her a voice message at her daytime telephone number. We advised her of the status of her claims and left a direct extension to our Benefits Services Supervisor in case she has further questions. We have been experiencing longer than...
usual wait time for our customers and apologize for the inconvenience. Please note that you can also visit www.[redacted].com and click on the “Contact Benefit Services” link at the top of the home page in order to submit an electronic request to receive a call back from our Benefit Services department.
Complaint: [redacted]
I am rejecting this response because: The representative from the Boon Group, after talking to her manager and the claims department, made a very interesting and disturbing statement. The representative stated that because my plan says "Outpatient Testing: Xray and Lab" and not specifically "Hospital Outpatient Testing: Xray and Lab" they will not pay for it. Even though, the Boon Group (First Health), list the hospital where the test(s) were performed as a in-network provider and the only other facility listed as a in-network provider within 100 miles of me that performs the test(s) I had done is also listed as a hospital. Do I need to drive to another state?
Regards,
[redacted]
This is in response to your correspondence, which was forwarded to me for response. Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, The Boon Group, Inc. is not at...
liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure. The Boon Group, Inc. has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take privacy very seriously and are obligated to protect PHI in compliance with federal law.
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized...
by the insured to receive such disclosure. We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized...
by the insured to receive such disclosure. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
We are not able to provide you with any information pertaining to this complaint in that the responsive information is considered Protected Health Information under the HIPAA Privacy Regulations and under Texas insurance laws. We have reached out to the member directly by telephone in regards...
to this matter, the complaint is not going unanswered. Please feel free to contact me via email at [redacted] or my direct dial telephone number at [redacted] if there are further questions in regards to our response. [redacted] Director, Licensing & Compliance The Boon Group, Inc. [redacted]
[redacted] Austin, TX 78730 [redacted] direct [redacted] cell [redacted] fax
Complaint: [redacted]
I am rejecting this response because: I have yet to physically receive the mailed response. I'm certainly interested in receiving it, but I have yet to see it, after 7 days
Regards,
[redacted]
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party that is not expressly authorized by the insured to...
receive such disclosures. The Boon Group, Inc. has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
This is in regards to your correspondence, which was forwarded to me for response. Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, The Boon Group is not at liberty...
to disclose protected health information (PHI) regarding an insured to any party not expressly authorized by the insured to receive such disclosure. The Boon Group has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, The Boon Group regrets that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law. .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive...
such disclosure. We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry.Again, we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but I have no other choice but to accept. I was informed today that my claim for frames and lenses would not be placed against my insurance for me to be reimbursed because I used my HRA card to pay for them. If I had used my own Debit card they would have placed the claim against my vision insurance and reimbursed me. I do however have the opportunity to get more frames and lenses before the 24 month period because they refuse to let me use my vision insurance.
Regards,
[redacted]
Dear [redacted]Thank you for forwarding this complaint.We value our members’ privacy. To comply with the Health Insurance Portability and Accountability Act (HIPAA), the Boon Group does not disclose personal health information to the Revdex.com without a signed authorization from the...
member allowing us to do so.We are in communication with our client, the member’s employer, and will communicate directly to the member about his concerns.Thank you,[redacted]Compliance Specialist
Complaint: [redacted]
I am rejecting this response because: The phrase "We are in communication with...the member's employer..." concerns me a great deal. Exactly what are they (the Boon Group) communicating to my employer and will this "communication" have any negative consequences to my employment? I am willing to sign an authorization form to have my personal health information disclosed to the Revdex.com Ms. [redacted]. Please forward this form to me as soon as possible.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was unable to open the letter but received a check in the mail today.
Regards,
[redacted]
We have corresponded with this member directly and the claim is resolved.
Hello,We have contact Ms. [redacted] today and left her a voice message at her daytime telephone number. We advised her of the status of her claims and left a direct extension to our Benefits Services Supervisor in case she has further questions. We have been experiencing longer than...
usual wait time for our customers and apologize for the inconvenience. Please note that you can also visit www.[redacted].com and click on the “Contact Benefit Services” link at the top of the home page in order to submit an electronic request to receive a call back from our Benefit Services department.
Complaint: [redacted]
I am rejecting this response because: The representative from the Boon Group, after talking to her manager and the claims department, made a very interesting and disturbing statement. The representative stated that because my plan says "Outpatient Testing: Xray and Lab" and not specifically "Hospital Outpatient Testing: Xray and Lab" they will not pay for it. Even though, the Boon Group (First Health), list the hospital where the test(s) were performed as a in-network provider and the only other facility listed as a in-network provider within 100 miles of me that performs the test(s) I had done is also listed as a hospital. Do I need to drive to another state?
Regards,
[redacted]
This is in response to your correspondence, which was forwarded to me for response. Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, The Boon Group, Inc. is not at...
liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure. The Boon Group, Inc. has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take privacy very seriously and are obligated to protect PHI in compliance with federal law.
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized...
by the insured to receive such disclosure. We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
Response Attached
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized...
by the insured to receive such disclosure. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
We are not able to provide you with any information pertaining to this complaint in that the responsive information is considered Protected Health Information under the HIPAA Privacy Regulations and under Texas insurance laws. We have reached out to the member directly by telephone in regards...
to this matter, the complaint is not going unanswered. Please feel free to contact me via email at [redacted] or my direct dial telephone number at [redacted] if there are further questions in regards to our response. [redacted] Director, Licensing & Compliance The Boon Group, Inc. [redacted]
[redacted] Austin, TX 78730 [redacted] direct [redacted] cell [redacted] fax
Complaint: [redacted]
I am rejecting this response because: I have yet to physically receive the mailed response. I'm certainly interested in receiving it, but I have yet to see it, after 7 days
Regards,
[redacted]
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party that is not expressly authorized by the insured to...
receive such disclosures. The Boon Group, Inc. has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
This is in regards to your correspondence, which was forwarded to me for response. Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), effective April 14, 2003, The Boon Group is not at liberty...
to disclose protected health information (PHI) regarding an insured to any party not expressly authorized by the insured to receive such disclosure. The Boon Group has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry. Again, The Boon Group regrets that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law. .