Mrs [redacted] Thank You for bringing this complaint to Our attentionFirst and foremost We believe in transparency as a Dealer Group and the above complaint I believe was filed in an error only because of not understandingThe Claim on the Maintenance contractWas not just an oil change package But inclusive of years of Maintenance including Not Only oil changes but tire rotations as well, The package also included window tint and Interior and exterior Lux Care protection all of which are added to the sales price and are not a cancellable ItemIf we can be of any assistance please let me know Best Regards [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to remind/add - I tried to send my letter via email to Mr [redacted] directlyThe receptionist gave us an email address that did not workMy husband asked her times if it was correctShe assured him it wasThe email was returnedWhich is why I contacted the Revdex.com Regards, [redacted] ***
[redacted] : Thanks for let us know about this issue After doing the investigation, it came to the conclusion that the check was never cut I approve and request for the check to be cut and mail to the costumer ASAPHe will get his money by the middle of next week at the latest If you have any questions please let me know Thanks Kind Regards [redacted] General Manager
we have been in contact with this this customer and knows exactly why her title work has not been done, it has been explained to her several times she has a balance due of approx$dollars that she is refusing to pay to complete the title of her vehicleso I am unclear of why she is acting like she doesn't know what is going on here [redacted] our title clerk has personally spoken to her on several occasions informing her of her balance due to complete this transactionI will have [redacted] call her again to refresh her memory.Thanks [redacted] ***
*** * *** was not the name on the GAP cancellation. *** * ***, at the same address, was the individual on the contract We mailed the cancellation check to the customer tonight. This should clear up the issue Thanks, ***
when purchasing a vehicle the finance products that are offered for the customers protection are 100% optionalif this customer purchased a warranty and no longer wants this protection they can cancel at any time thanks*** ***
First off, on behalf of San Antonio Dodge we would like to apologize for the lack of communication and the issue that the ***s had with their vehicleI have been in contact with Mr*** and am trying to offer him and his wife some type of compensation for this eventI am new to the dealership
and this happened about the time the man I replaced left, so there was poor communication on our part to our customerIt is my intent to try and make the ***s comfortable with their vehicle , us and restore trust. Thank you, ** ***GM
I will have my accounting team look into when the cancellation was processed and make sure the reimbursement money gets to the lienholder in a timely mannerMost cancellations take 6-weeks to payout. thanks *** ***
Complaint: ***
I am rejecting this response
because: The products were presented as a requirement as a condition of the financing. I HAVE tried to cancel. Came to the dealership on October 20, and signed the document required to cancel the warranty, and it has NOT been processed. I'm receiving the runaround from the dealership about this document and the cancellation. I forwarded a copy of it and the letter requesting cancellation of the GAP to the warranty company this week. As I have refinanced the vehicle, the funds from both cancellations should be forwarded to me. Both can be refunded to my new finance company if desired, but they should be processed immediately, as I waited the required 6-weeks. I feel the dealership is remiss on this issue. I also do not feel that I was given a choice on the "optional" products
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The window sticker of the vehicle states the tint is includedAlso, the service contract states all that's included is oil changes up to $eachIt does not include the tire rotationsI called the dealership closest to me and they reiterated the language on the contract stating all that's included is a basic oil change up to $I have included the window sticker and the copy of the maintenance plan that shows that the tint was included in the window sticker and the maintenance plan mentions nothing of tire rotations
Regards,
*** ***
Thank You for bringing this issue to Our attentionAs A Company We try to encourage complete transparency with Our ClientsAnd after review have found that this check for purchase of the automobile was done in a timely manner and there is one or more Departments that must handle a purchase of an
automobile, Sales, titling department as well as accounts payable are all involvedUpon my review the check was cut and ready for Our client To pick up and when she called We asked If she would like to drive over and pick up the checkWe were told that she could not make it in, And then offered to deliver the check to Our client and only asked for directionsAt this point the conversation and tone of which became condescending and We informed Our client that the check would be mailed post haste ?
the delay in time is due to being a Washington DC title, we have resent the paperwork along with check to resolve thisCustomer will be able to pick up plates tomorrow.we have contacted the customer to let them know. Thanks*** ***
Complaint: ***
I am rejecting this response because: I came into the dealership to fill out the Warranty paperwork on 10/20. To date, this has NOT been processed. Incidentally, I refinanced the vehicle, so it is unlikely that the refunded amount should be paid to the lienholder. The warranty provider is aware of both items being cancelled by me. They advised that the DEALER has to process
Regards,
*** ***
Mrs. [redacted] Thank You for bringing this complaint to Our attention. First and foremost We believe in transparency as a Dealer Group and the above complaint I believe was filed in an error only because of not understanding. The Claim on the Maintenance contract. Was not just an oil change package...
But inclusive of 2 years of Maintenance including Not Only oil changes but tire rotations as well, The package also included window tint and Interior and exterior Lux Care protection all of which are added to the sales price and are not a cancellable Item. If we can be of any assistance please let me know. Best Regards [redacted] 210 967 2000
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to remind/add - I tried to send my letter via email to Mr. [redacted] directly. The receptionist gave us an email address that did not work. My husband asked her 3 times if it was correct. She assured him it was. The email was returned. Which is why I contacted the Revdex.com.
Regards,
[redacted]
We received a complaint # [redacted] in regards to owing Mr [redacted] $ 16.52 for the difference in what he recived on the replacement of a battery. We are not disputing this and will send a check out to him tomorrow for the $16.52 Thanks [redacted] General Manager San Antonio Dodge...
To: Revdex.com Corporate Office[redacted] Attn: [redacted]/ Operations TeamIn response to the above, on the 9th of June 2015, I received check for the balance due me of $16.52, which closes my complaint against the dealership San Antonio Dodge Chrysler Jeep Ram @ [redacted]I really appreciate your efforts in getting my complaint resolved to my satisfaction. Keep doing your wonderful work to help the general public. Best Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Today was the first day that I was told of this so called $400 registration fee that I am supposedly refusing to pay. Also, in the past two weeks alone I have called several times and have left several voicemails that I have recorded leaving and never received a call back, so no, no one, including [redacted] and [redacted] has been in touch with me. Not only that, but maybe I should stop by the facility and show my contract where it has typed that all fees/costs are included in my monthly payments.
Regards,
[redacted]
Mrs [redacted] Thank You for bringing this complaint to Our attentionFirst and foremost We believe in transparency as a Dealer Group and the above complaint I believe was filed in an error only because of not understandingThe Claim on the Maintenance contractWas not just an oil change package But inclusive of years of Maintenance including Not Only oil changes but tire rotations as well, The package also included window tint and Interior and exterior Lux Care protection all of which are added to the sales price and are not a cancellable ItemIf we can be of any assistance please let me know Best Regards [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to remind/add - I tried to send my letter via email to Mr [redacted] directlyThe receptionist gave us an email address that did not workMy husband asked her times if it was correctShe assured him it wasThe email was returnedWhich is why I contacted the Revdex.com Regards, [redacted] ***
I advised [redacted] to process Her title work
[redacted] : Thanks for let us know about this issue After doing the investigation, it came to the conclusion that the check was never cut I approve and request for the check to be cut and mail to the costumer ASAPHe will get his money by the middle of next week at the latest If you have any questions please let me know Thanks Kind Regards [redacted] General Manager
we have been in contact with this this customer and knows exactly why her title work has not been done, it has been explained to her several times she has a balance due of approx$dollars that she is refusing to pay to complete the title of her vehicleso I am unclear of why she is acting like she doesn't know what is going on here [redacted] our title clerk has personally spoken to her on several occasions informing her of her balance due to complete this transactionI will have [redacted] call her again to refresh her memory.Thanks [redacted] ***
*** * *** was not the name on the GAP cancellation. *** * ***, at the same address, was the individual on the contract We mailed the cancellation check to the customer tonight. This should clear up the issue Thanks, ***
when purchasing a vehicle the finance products that are offered for the customers protection are 100% optionalif this customer purchased a warranty and no longer wants this protection they can cancel at any time thanks*** ***
First off, on behalf of San Antonio Dodge we would like to apologize for the lack of communication and the issue that the ***s had with their vehicleI have been in contact with Mr*** and am trying to offer him and his wife some type of compensation for this eventI am new to the dealership
and this happened about the time the man I replaced left, so there was poor communication on our part to our customerIt is my intent to try and make the ***s comfortable with their vehicle , us and restore trust. Thank you, ** ***GM
I will have my accounting team look into when the cancellation was processed and make sure the reimbursement money gets to the lienholder in a timely mannerMost cancellations take 6-weeks to payout. thanks *** ***
Complaint: ***
I am rejecting this response
because: The products were presented as a requirement as a condition of the financing. I HAVE tried to cancel. Came to the dealership on October 20, and signed the document required to cancel the warranty, and it has NOT been processed. I'm receiving the runaround from the dealership about this document and the cancellation. I forwarded a copy of it and the letter requesting cancellation of the GAP to the warranty company this week. As I have refinanced the vehicle, the funds from both cancellations should be forwarded to me. Both can be refunded to my new finance company if desired, but they should be processed immediately, as I waited the required 6-weeks. I feel the dealership is remiss on this issue. I also do not feel that I was given a choice on the "optional" products
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The window sticker of the vehicle states the tint is includedAlso, the service contract states all that's included is oil changes up to $eachIt does not include the tire rotationsI called the dealership closest to me and they reiterated the language on the contract stating all that's included is a basic oil change up to $I have included the window sticker and the copy of the maintenance plan that shows that the tint was included in the window sticker and the maintenance plan mentions nothing of tire rotations
Regards,
*** ***
Thank You for bringing this issue to Our attentionAs A Company We try to encourage complete transparency with Our ClientsAnd after review have found that this check for purchase of the automobile was done in a timely manner and there is one or more Departments that must handle a purchase of an
automobile, Sales, titling department as well as accounts payable are all involvedUpon my review the check was cut and ready for Our client To pick up and when she called We asked If she would like to drive over and pick up the checkWe were told that she could not make it in, And then offered to deliver the check to Our client and only asked for directionsAt this point the conversation and tone of which became condescending and We informed Our client that the check would be mailed post haste ?
the delay in time is due to being a Washington DC title, we have resent the paperwork along with check to resolve thisCustomer will be able to pick up plates tomorrow.we have contacted the customer to let them know. Thanks*** ***
Complaint: ***
I am rejecting this response because: I came into the dealership to fill out the Warranty paperwork on 10/20. To date, this has NOT been processed. Incidentally, I refinanced the vehicle, so it is unlikely that the refunded amount should be paid to the lienholder. The warranty provider is aware of both items being cancelled by me. They advised that the DEALER has to process
Regards,
*** ***
Have the customer contact [redacted] ( service manager) and we will issue the $311.00 for the service. Thanks [redacted]
Mrs. [redacted] Thank You for bringing this complaint to Our attention. First and foremost We believe in transparency as a Dealer Group and the above complaint I believe was filed in an error only because of not understanding. The Claim on the Maintenance contract. Was not just an oil change package...
But inclusive of 2 years of Maintenance including Not Only oil changes but tire rotations as well, The package also included window tint and Interior and exterior Lux Care protection all of which are added to the sales price and are not a cancellable Item. If we can be of any assistance please let me know. Best Regards [redacted] 210 967 2000
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to remind/add - I tried to send my letter via email to Mr. [redacted] directly. The receptionist gave us an email address that did not work. My husband asked her 3 times if it was correct. She assured him it was. The email was returned. Which is why I contacted the Revdex.com.
Regards,
[redacted]
We received a complaint # [redacted] in regards to owing Mr [redacted] $ 16.52 for the difference in what he recived on the replacement of a battery. We are not disputing this and will send a check out to him tomorrow for the $16.52 Thanks [redacted] General Manager San Antonio Dodge...
[redacted]
To: Revdex.com Corporate Office[redacted] Attn: [redacted]/ Operations TeamIn response to the above, on the 9th of June 2015, I received check for the balance due me of $16.52, which closes my complaint against the dealership San Antonio Dodge Chrysler Jeep Ram @ [redacted]I really appreciate your efforts in getting my complaint resolved to my satisfaction. Keep doing your wonderful work to help the general public. Best Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Today was the first day that I was told of this so called $400 registration fee that I am supposedly refusing to pay. Also, in the past two weeks alone I have called several times and have left several voicemails that I have recorded leaving and never received a call back, so no, no one, including [redacted] and [redacted] has been in touch with me. Not only that, but maybe I should stop by the facility and show my contract where it has typed that all fees/costs are included in my monthly payments.
Regards,
[redacted]