Law Office of John P. Frye, P. C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On September 21, 2016, I sent Mr. [redacted] a statement of his account as he requested. On October 12, 2016, I sent Mr. [redacted] another statement of his account as well as the documentation he requested from [redacted]. Both of these were mailed to Mr. [redacted] at the address we have for him in our records. Neither of these were returned to this office which usually happens when an addressed has changed. If Mr. [redacted] would like to give me another address in which to mail these documents, I will be glad to do so. As before, he can contact me directly at [redacted].Thank you.John P. Frye, Esq.

On June 27,  2013, my law office received an account in the name of [redacted]. My client, Atlantic Credit & Finance, had acquired this account from [redacted] Bank ([redacted]). On June 28, 2013, my office sent a letter of introduction to Ms. [redacted]. Our...

letter did not prompt a communication from Ms. [redacted] so attempts were made to reach her by telephone, both to her residence and to her work number. However, to date we have been unable to speak with Ms. [redacted].
   As a result of Ms. [redacted]'s complaint, this office has closed her file and will no longer be attempting to contact her. It has also been returned to our client for the verification she requested.
   Sincerely,
   John P. Frye, Esq.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What was the date that John P. Fry is referring to when states tbat the represent return my call after I called twice? I did not speak with the representative after my two called attempts.  I did not talk to her and leave her on hold. We spoke once prior to this loint in time while I was in an airport, and we lost connection during that time. At no point did a second conversation occur between the representative and I. 
 
It is unfortunate that the firm refuses to let me either listen to or recieve colies ofcthe recorded conversations vetween me and tbe representative. Since it is against their policy, perhaps I can see a copy of such a policy. If not, I demand a copy of the recorded conversation involving the representative and I. 
 
I dont have recorded conversations of fhe resentative and my coworker, but according to him, she did state that she was from the law office of john p. Fry a.d tbat she needed to speak with me. Even this was tok much information and a violation of my privacy. Sbe should have o.lh made atte,pts to contact me through my direct extension only, not anyone elses.
 
Revdex.com, I would to recieve a coly of the firms policy stating that I cannot recieve copies of my recorded conversafions with the representive. If not, Im demanding copies of those recorded conversations, if they exist af all.
 
 
 
 
 
 
 Regards,
[redacted] Ii

As I stated in my original response, this office attempted to contact an individual at a telephone number that appears to belong to Mr. [redacted]. We were informed on that date, April 15, 2014, that the person we were seeking was not there at that time. We called the number again on April 22, 2014, and informed by Mr. [redacted] that the person we were seeking did not live there. No further calls were made to that number. However, my office did receive a subsequent call from the person we wished to speak with and an amicable communication was had and a successful resolution was made.  
Sincerely,
John P. Frye, Esq.

On April 30, 2014, my office received an account in the name of [redacted]. When my employee contacted Ms. [redacted] at a number provided with the account, he spoke to a lady with the same name. She informed my employee that she was at work and that if he needed to contact her to call her on her...

cell number and gave him that number. Further in the conversation, she stated that she did not have a [redacted] account and the last four digits of the social security number that we had did not match up with hers. However,  before we could fully determine that we did not have the correct [redacted], she hung up. My employee in no way whatsoever stated that she was lying or that legal action would follow.
Because of the amount of information that we had, it was imperative that we speak with Ms. [redacted] further to make sure that all of the information we had was different and distinct from hers. This was for her protection. Therefore, we did indeed tried to contact her again and would still like to speak with her because another person may be fraudulently using her name and some of her personal information. However, pursuant to her request, this office will not contact her again at the numbers we know may lead us to her.
If Ms. [redacted] would like to contact me directly, my number is [redacted]
 
Sincerely,
 
John Frye, Esq.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
 
They must remove the association with me and this debt.  For starters the social they have does not match mine, I do not have a [redacted] account and my name is not [redacted] as stated in the companies response. Clearly they have the wrong person are not to communicate or associate this debt with me in any way shape or manner. I do not and will not need to contact the company. Wrong name is social is more than suffice detail for them to know they have the wrong person. This is not a case of identity theft as they speculate below as once again the social and name do not match mine therefore there is no identity theft. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The people calling misrepresented their identity and on more than one occasion informed that they were seeking a different individual. The person they were seeking did return their call and left their phone number which the firm never called, but recalled me. They lie.

On March 24, 2014, my office received an email from Ms. [redacted] similar to her Revdex.com complaint. As a result of the email and prior to us receiving the Revdex.com complaint, my employees, [redacted] and [redacted], spoke with Ms. [redacted] regarding her email issues. It is my understanding that...

the account that we were working with her on was in fact a [redacted] account and the payments she had made were applied to that account. A letter from this office was also sent to Ms. [redacted] per her request. Ms. [redacted] said that she wanted to contact the original creditor to verify the situation and then she would call us back to set up payment arrangements.
   This office would like to continue working with Ms. [redacted], and if there is any additional information need, I will be glad to provide it.
     Sincerely,
   John P. Frye, Esq.

On February 6, 2014, my employee, Bridgett [redacted], attempted to reach Mr. [redacted] at his place of employment regarding a matter sent to this office from our client, ACF. She did not state why she was calling and was eventually transferred to the engineering department and received a voicemail. She did not leave a message. She called the main number again and asked to speak to someone in the engineering department in hopes of reaching Mr. [redacted]. She was given the number ###-###-#### to call. Ms. [redacted] called the number and a man named [redacted] answered. She asked for Mr. [redacted] and he said that he was not in today. She asked if he could get him a message for her. He agreed and Ms. [redacted] left her name, where she was calling from and her telephone number. She did not state why she was calling. [redacted] said that he would text Mr. [redacted] and give him her information.
   Later that day our telephone records indicate that Mr. [redacted] called this office at 2:25 p.m. and 4:09 p.m., but no message was left. However, Ms. [redacted] noticed the missed call and called his cell phone and spoke with Mr. [redacted]. The situation was discussed but no resolution was made. Mr. [redacted] put Ms. [redacted] on hold and never came back to the phone.
   Ms. [redacted] did not attempt to reach Mr. [redacted] again until February 11, 2014, and called his cell phone but was unable to speak with Mr. [redacted]. She did not attempt to reach him at work again until February 17, 2014. She was unable to speak with him on that date and for several days thereafter. On each occasion, she did not leave a message or state the nature of her call. Ms. [redacted] never indicated to anyone at Mr. [redacted]'s place of employment the nature of her call. The only thing she did was to request someone ([redacted]) to get a message to Mr. [redacted] for him to contact her.
   Mr. [redacted] has requested copies of the recorded conversations. It is against this office's policies to send out copies of recorded conversations. However, if Mr. [redacted] or his attorney would like to come to my office, I will be glad to let either of them listen to the recordings. If Mr. [redacted] would like the Revdex.com to intercede and permit a representative from that office to listen to the recordings, I will even arrange for that.
  Sincerely,
   John P. Frye, Esq.

Pursuant to Ms. [redacted] request, this office has removed all association with her and the account we have in this office. The only association that we have discovered was the same telephone number. We have taken this number and removed it from the account. Since the social security number is different, this is confirmation that the individual we are seeking is not Ms. [redacted]. As I stated previously, this office will not call her telephone number again.
Thank you,
John P. Frye, Esq.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To date still have not received the documents requested.
Regards,
[redacted]

Review: I started receiving mail from this company on a debt collection that I have no idea of what its about. Previous issues have already been resolved with them through another agency that is performing debt settlement for my finances. New debt has been created by this company and they are adding more, I have not received any details on the debt, calls to them go to an automated voice machine. I did get through once but the person on the other end could not help me without information on the collection. What?? I want this to stop, borderline harrassment for me.Desired Settlement: Erase this unknown debt and continued harassment letters.

Business

Response:

On October 17, 2012, my client, Atlantic Credit and Finance, forwarded an account to my law office in the name of [redacted] Y. [redacted]. My client had acquired this account from HSBC-Beneficial Financial, Inc. My office was later informed that Freedom Debt Relief was handling this matter for Mr. [redacted]. This office contacted Freedom Debt Relief and payment arrangements were set up with them regarding Mr. [redacted]'s account. This office has been receiving the monthly payments since August 30, 2013, on the account and it has been credited accordingly. What may be confusing Mr. [redacted] is the fact that we must send out a letter to him each month prior to running a payment that a payment will be coming out of his Freedom Trust account. However, if he wants out letters to cease we will be glad to do so or we will send them to Freedom Debt Relief if he desires.

I hope I have answered Mr. [redacted]'s concerns. If he would like to speak with me, he can reach me directly at ###-###-####.

Sincerely,

John P. Frye, Esq.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I applied to get a [redacted] card because I had to get a tooth pulled it was abscess. I lost my job after 3 months of making consistant payments. I explained to [redacted] that I was going back to school, and as soon as I found a job, I would start making payments again. They sent my bill to a debt ([redacted]) collecter which hired an Attorney Law offices of John P Frye. They told me that they could garnish my wages, but I didn't have any at the time. But I knew I owed the company money so I needed to pay my debt. I arranged to make Payments with the company and gave then my bank account information. The first payment did not come out on the agreed date, and it over drafted my account, and I had to pay my Student Loans which my mother was helping me at the time. I called my bank, and they blocked the account from getting anymore money from the account. I tried to set up more payment arrangements, but they did not want to settle for a reasonable payment. "She" kept saying something about just paying them an lump some of $400 odd dollars to get the case settled. I told her that I couldn't do that because I didn't have the money. So I stopped answering the calls, but they kept harassing me. So I finally agreed to make payment arraignments through my Fiance's account (which he was not happy about) but he wanted to help me because I was worried they could try to take me to court. Made a payment arrangement for the 1st of the month. (it was supposed to be an automatic withdraw) Took it out on another date because it fell on a "weekend" that over drafted the account. Then I told her to switch the date to the first friday of every month, because I knew the money would be in there. She decides to run the payment at the end of the day when the money was not in the account after we have paid all our bills thinking that the payment would have already been taken out. She calles me and tells me Payment was declined. So I told her the money will be in there again on the 15th, takes the payment out, it falls on a saturday, when he gets paid. paid our rent, and go to buy groceries and our card gets declined. She ran the payment on the 17th, NOT the 15th like I was asked. I called her and her excuse was that she tells all her 2500 clients that if the payment fallas on a weekend, its taken out the following business day. Well I didn't know that because I have always made my payments during the week. I guess thats her defense. Tells me maybe I should check my account before going to the store. Well I told her that my Fiancé has blocked her account from taking any money out of his bank account and she proceeds to tell me that she will stop the payments. I told her, thanks to you for taking the money out whenever you feel like it, we have no money for Thanksgiving, and now we have no food Till the friday after Thanksgiving. BTW, their not the ones taking the money out of his account. Its [redacted]. If they sold the company to the Lawyer, why isn't the Lawyer the ones taking the money out of my account. Im just very disgusted because I was trying to do the right thing and make my payments, and they kept fooling around with our money.Desired Settlement: To please stop fooling around with bank accounts. To have an automatic payment if not there on the weekends.

Business

Response:

On November 21, 2013, my law office received an account in the name of Ms. [redacted] from our client, [redacted]. On September 9, 2014, my employee spoke with Ms. [redacted] regarding the account and it was agreed that Ms. [redacted] would make monthly payments in the amount of $40.00 on the first Friday of each month. October's payment ran fine but November's payment declined. Thereafter we spoke with Ms. [redacted] and she wanted to change the arrangement to where the payment would come out of her account on the 15th of each month. We agreed to this new payment schedule. However, the first scheduled payment fell on a Saturday and was not processed until Monday because it fell on a weekend. According to Ms. [redacted], this caused an overdraft in her account and as a result she cancelled all forthcoming payments with my office. This is unfortunate but this office has no control over her bank account nor can we run payments on a weekend. This office would still like to work out a payment schedule with Ms. [redacted], and she is welcome to contact me directly. The key to keep in mind is that any payment scheduled for a weekend or holiday date cannot run until the next business day.Sincerely, John P. Frye

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Just don't call me anymore.

Regards,

Review: This law firm is collecting a debt from me. I have been making $25 payments twice a month.

Last week on Wednesday the 16th, I got a call from [redacted] saying the payment did not go thru. I only had $12 in the account and agreed to give them a payment of $10 and then the remaining $15 on Friday the 18th.

They took the $15 along with a full payment of $25..

I have spoken to them many times since Friday and was promised the money would be back in my account.

As of today, July 24th the money has not been returned and left me $3 in my account. My daughter was here from Alabama and drove home yesterday. I gave her money to insure she would make it home. I believed them when told the money would be returned.

My husband could not go to work today (@21 per hour), due to lack of funds to get gas.

I will stop the auto payments from my bank tomorrow and pay them when I can.Desired Settlement: Just want nothing more to do with this firm

Business

Response:

On July 16, 2014, Ms. [redacted] payment arrangement of $25.00 with this office could not be processed as scheduled. My employee spoke with her the same day and she informed us that we could withdraw $10.00 that day and $15.00 more on July 18, 2014. On July 18, 2014 my employee inadvertently failed to cancel the next $25.00 payment and it ran. When he discovered this he contacted Ms. [redacted] and informed her that the $25.00 would be refunded. She agreed. On July 22, 2014, the accounting department in this office processed the refund payment. Unfortunately, we have no control over how quickly the bank will process the refund and sometimes it may take several days. On July 23, 2014, Ms. [redacted] contacted us and said that the refund had not yet been credited. Mr. [redacted], supervisor, in this office explained the situation to her . At that time, Ms. [redacted] said that she had not incurred any additional expenses as a result of not having the $25.00 in her account. However, if Ms. [redacted] has incurred expenses as a result of this error, she can forward me the information and I will reimburse her. We apologize for any inconvenience we may have caused her.

Sincerely,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My daughter was visiting from Alabama. We needed that $25 to insure that she would have gas money to make it all the way from Michigan to Alabama.. And since it was not available to use, the stress was tremendous. I could do nothing to far from my bathroom as my stomach was in knots. That 12 hours while she was on the road was horrible for me, mentally and physically. I have no one close by that would have had the money to lend.

I know $25 is much money to some, but to me, on that day, it was all I had (or didn't have).. I am glad that I have no NSF's on my bank account record.. I try to always keep that in good standing with at least a few dollars.

I do not expect anything from you or from them. I have cancelled my card and will never give out that number to ANYONE again.

They are the one who broke the contract as they were not allowed to take that money. I will pay them what and when I can with money orders.

Regards,

Review: This company continues to call me repeadidly at least three times a day. The last time I answered the man\rep was calling me about a [redacted] account. I advised him that I did not have a [redacted] account, he asked me if my social was "...." and I advised him that was not my social he had the wrong person. He accused me of lying and continued to make threats about an action, etc.. He still calls and now more than before sometimes five calls in a day and voicemails.Desired Settlement: Do not call anymore and remove me from their list I do not have a [redacted] account and they dont have right social also

Business

Response:

On April 30, 2014, my office received an account in the name of [redacted]. When my employee contacted Ms. [redacted] at a number provided with the account, he spoke to a lady with the same name. She informed my employee that she was at work and that if he needed to contact her to call her on her cell number and gave him that number. Further in the conversation, she stated that she did not have a [redacted] account and the last four digits of the social security number that we had did not match up with hers. However, before we could fully determine that we did not have the correct [redacted], she hung up. My employee in no way whatsoever stated that she was lying or that legal action would follow.

Because of the amount of information that we had, it was imperative that we speak with Ms. [redacted] further to make sure that all of the information we had was different and distinct from hers. This was for her protection. Therefore, we did indeed tried to contact her again and would still like to speak with her because another person may be fraudulently using her name and some of her personal information. However, pursuant to her request, this office will not contact her again at the numbers we know may lead us to her.

If Ms. [redacted] would like to contact me directly, my number is [redacted]

Sincerely,

John Frye, Esq.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed

They must remove the association with me and this debt. For starters the social they have does not match mine, I do not have a [redacted] account and my name is not [redacted] as stated in the companies response. Clearly they have the wrong person are not to communicate or associate this debt with me in any way shape or manner. I do not and will not need to contact the company. Wrong name is social is more than suffice detail for them to know they have the wrong person. This is not a case of identity theft as they speculate below as once again the social and name do not match mine therefore there is no identity theft.

Regards,

Business

Response:

Pursuant to Ms. [redacted] request, this office has removed all association with her and the account we have in this office. The only association that we have discovered was the same telephone number. We have taken this number and removed it from the account. Since the social security number is different, this is confirmation that the individual we are seeking is not Ms. [redacted]. As I stated previously, this office will not call her telephone number again.

Thank you,

John P. Frye, Esq.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I filed for bankruptcy on March 10, 2014. I included the debt that I owe John P Frye. In March John P Frye took out $88.70 from my checking account. After my attorney called them, they refunded the money. On April 22, 2014 they did it again. I do not want to have to fight them every month!!!!Desired Settlement: My money and for them to stop it!!!

Business

Response:

After Ms. [redacted] filed her bankruptcy petition, this office was notified and we sent her back her funds as she claimed. However, the supervisor that spoke with her inadvertently failed to stop the automatic monthly withdrawal and another payment ran. We apologize to Ms. [redacted] for this and have sent her funds back, along with costs incurred. The account has been corrected and no further deductions will occur.

Sincerely,

John P. Frye, Esq.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Review: I spent over an hour on the phone being redirected numerous times. I have been put on hold to only be told that I need to be transferred or I need to call a certain number in which I find it very in convenient and makes me wonder if this is really an accredited collections agency? I did my research and you falsely state you are a law agency in which is not true and not showing you are accredited here in the state of Hawaii bar? Showing an unfair and deceptive practice and having the worst customer service as I sat on the phone to find out a account balance in which payments have been withdrawn from my account but no one can give me an answer on how many payments is left and the total balance on the account which makes me wonder what kind of business ethics you are provoking to the public and the community.Desired Settlement: I need to find out more information on my account and I need answers now I have been paying for all these years and need answers immediately and please do not falsely say you are a law firm when you are solely a collections agency doesn't members of the ACA in which your company is have to abide to the ethical codes of coducts? Please make it right and correct your customer service and do not make your customers feel as if you are not a trustworthy company not being able to provide consumers better yet your own paying customers with any answers.

Business

Response:

I have reviewed Ms. [redacted]'s complaint and apologize that she had such a difficult time reaching one of my employees. It is my understanding that later the same day, after the complaint had been filed, that she was able to speak with Ms. [redacted] in my office and had her questions answered. As a result, it is my understanding that all matters have been addressed. If they have not, Ms. [redacted] can call me directly at ###-###-####.Sincerely,John P. Frye, Esq.

Review: Law office of John P Frye is calling my work trying to collect on a debt that I know nothing about. I have not received any documentation as to what they are claiming this debt is. I am not aware of any outstanding debt.Desired Settlement: I would like the Company to stop calling my work and to provide me with an explanation of these charges they are claiming I owe per the US Mail.

Business

Response:

On June 27, 2013, my law office received an account in the name of [redacted]. My client, Atlantic Credit & Finance, had acquired this account from [redacted] Bank ([redacted]). On June 28, 2013, my office sent a letter of introduction to Ms. [redacted]. Our letter did not prompt a communication from Ms. [redacted] so attempts were made to reach her by telephone, both to her residence and to her work number. However, to date we have been unable to speak with Ms. [redacted].

As a result of Ms. [redacted]'s complaint, this office has closed her file and will no longer be attempting to contact her. It has also been returned to our client for the verification she requested.

Sincerely,

John P. Frye, Esq.