Lawn Guard

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me IF AND ONLY IF *** is able to provide some type of proof that the duplicate title was applied for and timing of when I will receive the title to my car. I have little confidence in *** word based on my experience with him over the past monthsA reminder that *** has told me on separate occasions over the course of months that he has ordered the duplicate title but that was not trueI am asking that he be honest and follow through on his responsibility to get me the title to my car that I paid for in full.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
I asked you about the title at least 2 times and you assured me you had it. And now after 6 weeks you say it was lost?
That makes me worry and makes me feel you were deceptive
When I drove the car the night it arrived I smelled an inconsistent fuel smell in the cab. After I put fuel in it the next day it was much worse. This was the car my wife would drive to work and it was not safe. I went online for advise and found it could be the fuel level sending unit or gasket. Exposed the fuel tank top and the sending unit had raw fuel on top of it in the front trunk. The sending unit had old dark cracks in the nylon so it was not a new problem. Ordered a new unit and gasket for $335.24. It came broken. I removed the old sending unit from the tank and poured epoxy on top of it but that did not stop the problem. The fuel tank is under pressure. Finally got the new part and installed it as well as new quick connect fuel line fittings $80 and solved the problem. You did say you had driven the car around.
The battery would not stay charged so bought a new one. Interstate $175
The key fobs do not work. One does not even have the guts in it. The porsche dealership said 2 fobs at $185 Ea plus $80 labor. $450 . No body but porsche can do it. I asked you about the fobs and you said yes.
There was no car jack. Would like a porsche jack so It would fit on the bracket. Cost ?
About the seat covers just replacing the bottom of the driver seat would look like crap. Leather covers for both seats was $300 no labor included
The real concern is the significant oil leak that even the transporter saw when he picked up the car. It was in my garage  while working on it and it was not a minor drip. If the car had been test driven from your lot and moved this would have been easily noticed.
And what set me off after not hearing from you on Fri  or Sat after my repeat attempts. The headlights were terrible   so I was going to buy new bulbs and adjust them over the weekend. I opened them up and some it had jury rigged them and the wiring/electrical tape was a unsafe joke. I know you could not have known about them but I feel like you knew about the rest of the things.
The mechanic who looked at the car said you denied him permission to open the engine compartment. He and his company are also  hearing from me.
You reimburse me for the fuel sending unit, pay for key fobs,  repair oil leak and get me the title before 3/1/16 and  I will be satisfied or take the car back and reimburse me expenses.
"this vehicles engine is in perfect working condition"  "Everything in working order" per advertisement.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I checked the GM financial account were the trade in finance today and it finally after 4 months it shows paid off. thank god!

The title was lost in the mail and a duplicate was applied for.We should be receiving it any time and will immediately forward it to the customer.[redacted]Prime Imports

Complaint: [redacted]
I am rejecting this response because:
To whom it may concern: It is very unfortunate my experience with Prime Imports has been dreadful. I need assistance in return of funds for the purchase of the Cayenne Porsche. [redacted] did not disclose multiple issues and mileage regarding the vehicle, in addition to lying about features that the vehicle does not obtain. The mentioned issues are all things that would easily affect the pricing. The vehicle had over 1000+ additional miles than what was listed online. Please assist as I now need assistance, negotiation and contact with the seller has been unsuccessful. I have photos, recorded phone calls and over 200 text messages as proof of what has occurred.
I do not want the vehicle. It is not legally operable. He knows the law requires working tail lights on the vehicle and this car has an issue. I want my funds returned immediately so that I may find a vehicle that is legally operable and advertised honestly.
Regards,[redacted]

A bank draft was sent certified mail in to GM Financial from Prime imports on 10/1 2015     .The draft was returned to us Nov 18 stating it needed to contain a MICR line .A new draft was sent certified mail reflecting the changes.The draft was returned again...

with no explanation . Our floorplan company will not release funds without at least a copy of front and back of title.We requested this but were informed there was no hard title and only an etitle. Not being able to use our line of credit we had to ask a favor from another source.That is where we are.At an additional expense to Prime Import the matter has been resolved.[redacted]Prime Imports

1. If buyer will return radio we will send him another
2. New hood strut and fluid washer reservoir cap was sent.  Even though strut work fine here at this temperature. 
Buyer furnish name and number of facility where he had the vehicle taken.  I did speak to the repair shop in regard to said issues.  No appointment or approval where given, my cost to do these said repairs approx $250.00. I would be willing to work with buyer. 
 
Regards,
 
[redacted]
Prime Imports

A bank draft was sent certified mail in to GM Financial from Prime imports on 10/1 2015     .The draft was returned to us Nov 18 stating it needed to contain a MICR line .A new draft was sent certified mail reflecting the changes.The draft was returned...

again with no explanation . Our floorplan company will not release funds without at least a copy of front and back of title.We requested this but were informed there was no hard title and only an etitle. Not being able to use our line of credit we had to ask a favor from another source.That is where we are.At an additional expense to Prime Import the matter has been resolved.[redacted]
Prime Imports

The title was lost in the mail and a duplicate was applied for.We should be receiving it any time and will immediately forward it to the customer.
[redacted]
Prime Imports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me IF AND ONLY IF [redacted] is able to provide some type of proof that the duplicate title was applied for and timing of when I will receive the title to my car. I have little confidence in [redacted] word based on my experience with him over the past 3 months. A reminder that [redacted] has told me on 2 separate occasions over the course of 3 months that he has ordered the duplicate title but that was not true. I am asking that he be honest and follow through on his responsibility to get me the title to my car that I paid for in full. 
Regards,
[redacted]

I followed up on the title it has been processed and we should receive on the 17th. I will overnight. Since the the customer send a third party pre-purchase inspection and had it done before the deal was consummated I would be willing to help him with his repairs if he agrees to remove any and all negative comments from the internet. Once again I stated to the customer that we do not send titles out until 21 days after the vehicle has left our premises. He was aware of that I explained it to him in detail. Thank you for your help

Ms.[redacted] came to my dealership on Sunday,March 1,2015.She test drove the car,signed the sales document and the waiver on the contract to have the car inspected by a third party.The document is attached.I noticed the vehicle inspection sticker was expired and there was a brake light bulb...

indicator on. Ms. [redacted] agreed to let me get these issues repaired on Monday and have the vehicle shipped to her in [redacted].First thing Monday I had the car inspected,a copy is attached.I then took the car to the porsche mechanic.They reset the scheduled maintaince light,replaced both rear taillight bulbs.This took care of the problem.Receipt is attached.That afternoon [redacted],  Transport picked the car up and delivered to [redacted]. A copy of there inspection is attached. I have also included the text messages from the trucker and myself.Ms.[redacted] refuses to read the owners manual to become familiar with the car.She said the light came back on.I told her to schedule an appointment with the nearest dealer and have it looked at.that appointment is for tomorrow.Ms.[redacted] has been nothing but rude and unreasonable to  both myself and the transport people.Statement attatched.Prime Imports has gone way beyond their obligations.Furthermore Ms.[redacted] check had to be presented 3 times before it would clear.Also she owes a balance of 1065.61$Sincerely [redacted]Prime Imports

Complaint: [redacted]
I am rejecting this response because:I asked you about the title at least 2 times and you assured me you had it. And now after 6 weeks you say it was lost?That makes me worry and makes me feel you were deceptiveWhen I drove the car the night it arrived I smelled an inconsistent fuel smell in the cab. After I put fuel in it the next day it was much worse. This was the car my wife would drive to work and it was not safe. I went online for advise and found it could be the fuel level sending unit or gasket. Exposed the fuel tank top and the sending unit had raw fuel on top of it in the front trunk. The sending unit had old dark cracks in the nylon so it was not a new problem. Ordered a new unit and gasket for $335.24. It came broken. I removed the old sending unit from the tank and poured epoxy on top of it but that did not stop the problem. The fuel tank is under pressure. Finally got the new part and installed it as well as new quick connect fuel line fittings $80 and solved the problem. You did say you had driven the car around.The battery would not stay charged so bought a new one. Interstate $175The key fobs do not work. One does not even have the guts in it. The porsche dealership said 2 fobs at $185 Ea plus $80 labor. $450 . No body but porsche can do it. I asked you about the fobs and you said yes.There was no car jack. Would like a porsche jack so It would fit on the bracket. Cost ?About the seat covers just replacing the bottom of the driver seat would look like crap. Leather covers for both seats was $300 no labor includedThe real concern is the significant oil leak that even the transporter saw when he picked up the car. It was in my garage  while working on it and it was not a minor drip. If the car had been test driven from your lot and moved this would have been easily noticed. And what set me off after not hearing from you on Fri  or Sat after my repeat attempts. The headlights were terrible   so I was going to buy new bulbs and adjust them over the weekend. I opened them up and some it had jury rigged them and the wiring/electrical tape was a unsafe joke. I know you could not have known about them but I feel like you knew about the rest of the things.The mechanic who looked at the car said you denied him permission to open the engine compartment. He and his company are also  hearing from me.You reimburse me for the fuel sending unit, pay for key fobs,  repair oil leak and get me the title before 3/1/16 and  I will be satisfied or take the car back and reimburse me expenses."this vehicles engine is in perfect working condition"  "Everything in working order" per advertisement.
Regards,
[redacted]