Impossible to get helpHad to reset password several timesPrevious problem cutting off daughters account out of stateSo many issueswont let me
10/17:Website useledd
Submitted Loan extension request to have my July loan payment extended to back of the loanNo response
I submitted a loan extension request on 7/7/I requested to have my July payment extended to the rear of the loan so I could have extra money to buy things for my momth old sonIt states on the form it will be reviewed and responded to within business hoursAs of 7/14/still no response after multiple emailsA *** contacted me at phone # XXX XXX XXXX leaving a voicemail statig it was not recieved, however I have the confirmation emailI called her back twice that day and left messages and resubmitted the loan extension request on 7/14/I called her friday 7/15/and also today 7/18/and have left messages and still no return callI called their customer service line twice and was hung up onI submitted a secure email through the companies website complaining about this today 7/18/requestiong management get involved and make a decision on my req
I have been having a dispute with my credit card since October I have faxed all my documents, provided information
I first had a dispute against UBER on 10/15/I immediately notified my credit card companyThey sent me mail and told me that I needed to fax all my documentation because UBER doesn't want to offer the refundI faxed all my information (pages) on 12/23/and received confirmation from the fax machine that it was sent successfullyI tried calling the company several times the week of 12/26/and they told me they would put in email requests so that I could get a phone callI wanted to confirm everything was receivedI emailed them personally repeated and was never emailed backI then got a letter in the mail on 1/5/that my information was never received and that they were closing my case because I never notified themI called once again, I was told to refax my information and they would get an extension on my case, I was transferred to the
*** *** caused my car to be repossessed after I provided a promise to pay letterHe did not return calls or emails to rectify this situation
My vehicle was behind in payments due to divorce and medical leave from workTo prevent the vehicle from being repossessed, I negotiated with *** *** terms for paying the remaining balance of the loanI spoke with him 1/25, 1/26, I emailed again requesting a revised pay off amount on 1/and followed up with an emailI was waiting until Monday 2/for funds to clear my account in order to make the paymentHe never returned my email or phoneOn 2/the Sheriff's Department repossessed the motorcycleI called *** immediately while the Sheriff was in my home, he laughed and said "yep that sounds right", on top of this he continued to chastise me for being late on my paymentsIt is clear Mr*** did not want to resolve the loan and appears he was nothing short of elated at my misfortuneI am disgusted with the way my loan was
I have been unable to reach anyone in the Members Services department of Hughes Federal Credit Union for over a year I cannot access my account
I was locked out of my online account with Hughes Federal Credit Union about a year ago I called the business several times and was unable to reach anyone in Members Services I continued to pay my car loan, but knowing that my loan is close to payoff, I tried again to reach the Credit Union to determine how much was owed, regain access to my online account, etc No one answered in Members Services I called on November 15, 2016, and finally decided to try the Loan Center Sure enough, they answered in that department, because they are interested in making money, but not in providing service to existing customersI spoke to someone who transferred me to Members ServicesI held on the line for about ten minutes and hung up and called back I reached someone in the Loan Center againI explained my situation and asked her to provide
Hughes CU is attempting to collect on a debt not owedI sent three validation of debt requests via certified mail they failed to reply
Hughes CU is attempting to collect on a debt not owedI sent three validation of debt requests via certified mail in accordance with federal and MA state consumer protection lawsThey failed to reply within the state or federal mandatory time lines and have continued to report to the bureaus on a debt not owed
Proof of compliance
I am requesting that they comply to FCRA and and provide proper proof from beginning to end of the account without one single missing fee, payment, phone call to verify accuracy from open to closeThis same account is being reported times!! All proof needs to be provided for compliance or removal from credit reports
They adding intrest on my bill for using my card and im not using it for over months
I do have a CC with this comp.and Im not using this card for over months, Im making my payment thru there horrible customer service every month , I made a payment on 4-12-and now not even month later they send me letter saying im late over days , I called in and wanna pay it off but nobody can help me out and nobody wanna talk with me ,they keep transferring over and on the end you have to leave voice mail
ridicules
Unknown charges, no online access, credit bureau reporting, horrendous customer service, absolutely not willing to explain anything
I purchased my Kia Soul June 27, Purchase price was 10,I was given the loan thru HughesSince I've had the loan (over a year) the balance has gone up to a little over $14,At one point Aug of I lost my job so my insurance did lapse and I got behind on paymentsAfter talking with a representative he assured me he would put the delinquent payments at the end of my loan and it would not affect my credit or show as lateThey did in fact report to credit bureau as being months delinquentI got insurance after faxing it times I was told they did receive the proof however they no longer use the insurance company that was attached to my loan and I as the consumer would need to call the insurance and get them to credit my loanBut no representative of the credit union would tell me where to call or which insurance company i
No attempts to notify customer for Charge existed and changed for INACTIVE DORMANT FEE
My account was put into the inactive status by this bank and the bank kept taking $off per month from my account while making me not able to access my own accountI have to contact them by phone or walk in to the bankTheir phone system is pretty bad in the pastMany times I called the bank on working Friday, it told me to call back on the regular hours even I was calling on the regular hours When I first opened my checking and saving account (AC# XXXXXX ) at this bank, I was not told about the fee of this INACTIVE DORMANT FEEMy account was put into inactive one time prior to this time, but I was not charged for INACTIVE DORMANT FEE at that timeI went back to the bank in to close the accountBut a bank teller said I don't have to close since I showed myself here I have years before my account will be put in inactive status againShe did not mention anything that there will
I have called twice during the life of my loan to get the balance amount and have been denied the information both times
I have called on separate occasions to get the remaining balance due on my vehicle loan and both times I was told "no" The first time I had to send in a written request to receive it, they couldn't quote it over the phone The second time I was told "no" because of an access code, despite both social security numbers, addresses, phone numbers, etc that I could provide This is the absolute worst customer service! I should not have to be put out to get a balance on the debt that is owed, but the company can sure take my money
I advised by phone & email & was assure by phone rep days in advance is enough time to stop a debit arrangement they took it anyway & ignoring me
I emailed loan rep *** *** to advise not to pull out a payment postdated for 11/email sent on 11/I did not get a reply so I called and spoke with a rep by the name of *** (I believe)who stated that she was in and he would make sure and assured that the draft would be stopped to prevent further financial hardship - the morning of 11/I am showing they put it through anyway & had to file a formal dispute with my bank because they felt they needed to do whatever they wanted despite my request.I did my due diligence to prevent this from happening & they apparently ignored my request
Hughescontinuestosend"Enter to WIN"contestsandthey are confusing to my elderlymom.I have asked them to stop andtheydonot.Ineedemails that are relevant
I have asked them to stop sending the games to enter to win They said they would...but then do not follow through The games cause confusion for some elderly and I believe it a form of scam There is not opt out from them If I opt out then I do not get the relevant emails that I need STOP THE GAMES!!
Paid two payments company used both payments to pay themselves as complete interest payments and late fees when I paid days early
Tiffin Allegro Bus Acct #362212-Beginning in June while filing paperwork for a month hardship we were offered a lower payment plan as well as adding our $credit card payment to make one loanTwo months later they tried to change it by changing the account number and paymentI disagreed and told them the docs we signed should have only taken days so we figured it was all doneBut the month the first payment was due which was 9-30-they said it was never approvedNot my problem when you hired the staff not meSigned contract was submitted and not denied within daysSo I sent certified mail of payment, letter, and their contract agreement signedStated if you except this payment you except your contract that you wrote upThey cashed it and still proceeded to call saying they needed to change itFinally got an email ag
Hughes Federal Credit PayFast service is charging $for use but limiting payment amounts to $
I have a truck loan (loan # XXXXXXXXX) with Hughes FCUWhen I established the loan it was conveyed to me that I could make any amount of payment I desiredThis was informationHughes' PayFast system is limiting a payment to $Because Hughes is charging a fee for this service they have a DUTY to convey any limitations of their payment system at the time of establishing a new loan!
Hughes will try to state that they're using a 3rd party for loan paymentsThat may be true, but my loan is with Hughes and I'd direct them to the payfast URL below which says NOTHING about a 3rd partyIn fact, it says 'HUGHES FCU' all over it https://ecm.swbc.com/WebTransactions/webLogin.aspx?id=a19acd7dXXXXXXXf9047f8cbXX...⇄
Incorrectly reporting to credit bureaus and refuses to fix
I have a vehicle loan through Hughes I lost my job and had trouble keeping current with the payments I realize I made late payments, but I have worked diligently with them to ensure that every single payment has been received They have reported me to the credit bureau every single month, to damage my credit, despite the fact they are being paidThey report me every month as missing payments, but I am not missing any payments I do not dispute the payments have been late, but I absolutely dispute they are missing, because they are not I have asked them to please work with me, and to provide positive comments to the bureau once my payments are caught up, because I am trying desperately to rebuild my credit This company is the ONLY company that has refused to help a consumer rebuild their credit, despite the fact they are faithfully paid each month This company seeks to destroy consumer credit without valid reason
Hughes Federal Credit Union uses abusive tactics to collect on debtsThey threaten and lie in order to get you to pay
Hughes threatens to charge you with a class felony if you don't contact their lawyersFelony charges can only be brought by the State's AttorneyCriminal prosecution can be requested by an individual or business however criminal charges themselves can not be filed by an individualHughes lies to peopleThe collectors try to intimidate you over the phoneWhen I specifically asked to be contacted by email they ignored the requestI asked a total of times to be only contacted by email and Hughes refused or ignored my requestI refused to be intimidated over the phone by them
Rude and threatening behavior from an employee, despite a promise to pay I have also made more than the minimum payments in an effort to catch up
*** *** left a voicemail 12/1/regarding our past due balance of less than $ I called him back on 12/1/at 2:p.mand left a voicemail message stating we would pay the $past due, and make December's payment on 12/15/when my husband gets paid *** called me on 12/12/and claimed he did not receive my voicemailI called him back at 4:p.m(minutes after his initial call) I told him that nothing had changed, and that we intended to pay the remaining November balance, and December's full payment on 12/15/through Chase bill pay, which generally takes business day to reach the branch according to Chase *** told me that was unacceptable and suggested that I take a day off work to go make a payment in person on the 15thWhen I explained that I was unable to take a day off to make the payment an
We were told one thing about transferring a loan and more was done than discussed$was added that was not discussed
My Fiance had loans with HFCU and will soon have to file bankruptcyWe decided to move his loans into my name so I could continue paying for these loansMy discussion with HFCU was that we would chance the accounts into my name and was told that a portion of the car loan (the loan is upside down) would be added into the signature loan and I agreed to thatThe day the loan was due we attempted to contact HFCU several times starting before am because they had not yet sent over the papers that had to be finished that dayFinally around 4:pm they sent the papers and I had minutes to hurry and get them returned
Upon looking at the new loan totals they had added $Upon contacting them I was told that $was for removing my fiance from the tital (I accept this charge) and then they tell me the remainder is Interest on the original loan and $to b
unhelpful, unpractical, terrible customer service hour department is awful and refuses to help
I was locked out of my online banking I called the hour customer service line to reset it The first times I called a rep had told me to call back an hour later as all thier reps were busy Upon calling back I didn't have my "telephone password" as it was on one piece of mail, that this institution assigned Since I didn't know this password they were unable to verify my identity in any other manner aside from the password * had no choice in assigningWhen I did finally find my password on my original loan docs, that they assigned to me I gave them all my information during a third call and they refused to help provide me with a loan payoff or reset/unlock my online banking password They had told me that I had to wait until Tuesday for a "Specialist" to help me, after being transferred times ultimately speaking to a Supervisor that I was initially told would reset my pass
Impossible to get helpHad to reset password several timesPrevious problem cutting off daughters account out of stateSo many issueswont let me
10/17:Website useledd
Submitted Loan extension request to have my July loan payment extended to back of the loanNo response
I submitted a loan extension request on 7/7/I requested to have my July payment extended to the rear of the loan so I could have extra money to buy things for my momth old sonIt states on the form it will be reviewed and responded to within business hoursAs of 7/14/still no response after multiple emailsA *** contacted me at phone # XXX XXX XXXX leaving a voicemail statig it was not recieved, however I have the confirmation emailI called her back twice that day and left messages and resubmitted the loan extension request on 7/14/I called her friday 7/15/and also today 7/18/and have left messages and still no return callI called their customer service line twice and was hung up onI submitted a secure email through the companies website complaining about this today 7/18/requestiong management get involved and make a decision on my req
I have been having a dispute with my credit card since October I have faxed all my documents, provided information
I first had a dispute against UBER on 10/15/I immediately notified my credit card companyThey sent me mail and told me that I needed to fax all my documentation because UBER doesn't want to offer the refundI faxed all my information (pages) on 12/23/and received confirmation from the fax machine that it was sent successfullyI tried calling the company several times the week of 12/26/and they told me they would put in email requests so that I could get a phone callI wanted to confirm everything was receivedI emailed them personally repeated and was never emailed backI then got a letter in the mail on 1/5/that my information was never received and that they were closing my case because I never notified themI called once again, I was told to refax my information and they would get an extension on my case, I was transferred to the
*** *** caused my car to be repossessed after I provided a promise to pay letterHe did not return calls or emails to rectify this situation
My vehicle was behind in payments due to divorce and medical leave from workTo prevent the vehicle from being repossessed, I negotiated with *** *** terms for paying the remaining balance of the loanI spoke with him 1/25, 1/26, I emailed again requesting a revised pay off amount on 1/and followed up with an emailI was waiting until Monday 2/for funds to clear my account in order to make the paymentHe never returned my email or phoneOn 2/the Sheriff's Department repossessed the motorcycleI called *** immediately while the Sheriff was in my home, he laughed and said "yep that sounds right", on top of this he continued to chastise me for being late on my paymentsIt is clear Mr*** did not want to resolve the loan and appears he was nothing short of elated at my misfortuneI am disgusted with the way my loan was
I have been unable to reach anyone in the Members Services department of Hughes Federal Credit Union for over a year I cannot access my account
I was locked out of my online account with Hughes Federal Credit Union about a year ago I called the business several times and was unable to reach anyone in Members Services I continued to pay my car loan, but knowing that my loan is close to payoff, I tried again to reach the Credit Union to determine how much was owed, regain access to my online account, etc No one answered in Members Services I called on November 15, 2016, and finally decided to try the Loan Center Sure enough, they answered in that department, because they are interested in making money, but not in providing service to existing customersI spoke to someone who transferred me to Members ServicesI held on the line for about ten minutes and hung up and called back I reached someone in the Loan Center againI explained my situation and asked her to provide
Hughes CU is attempting to collect on a debt not owedI sent three validation of debt requests via certified mail they failed to reply
Hughes CU is attempting to collect on a debt not owedI sent three validation of debt requests via certified mail in accordance with federal and MA state consumer protection lawsThey failed to reply within the state or federal mandatory time lines and have continued to report to the bureaus on a debt not owed
Proof of compliance
I am requesting that they comply to FCRA and and provide proper proof from beginning to end of the account without one single missing fee, payment, phone call to verify accuracy from open to closeThis same account is being reported times!! All proof needs to be provided for compliance or removal from credit reports
They adding intrest on my bill for using my card and im not using it for over months
I do have a CC with this comp.and Im not using this card for over months, Im making my payment thru there horrible customer service every month , I made a payment on 4-12-and now not even month later they send me letter saying im late over days , I called in and wanna pay it off but nobody can help me out and nobody wanna talk with me ,they keep transferring over and on the end you have to leave voice mail
ridicules
Unknown charges, no online access, credit bureau reporting, horrendous customer service, absolutely not willing to explain anything
I purchased my Kia Soul June 27, Purchase price was 10,I was given the loan thru HughesSince I've had the loan (over a year) the balance has gone up to a little over $14,At one point Aug of I lost my job so my insurance did lapse and I got behind on paymentsAfter talking with a representative he assured me he would put the delinquent payments at the end of my loan and it would not affect my credit or show as lateThey did in fact report to credit bureau as being months delinquentI got insurance after faxing it times I was told they did receive the proof however they no longer use the insurance company that was attached to my loan and I as the consumer would need to call the insurance and get them to credit my loanBut no representative of the credit union would tell me where to call or which insurance company i
No attempts to notify customer for Charge existed and changed for INACTIVE DORMANT FEE
My account was put into the inactive status by this bank and the bank kept taking $off per month from my account while making me not able to access my own accountI have to contact them by phone or walk in to the bankTheir phone system is pretty bad in the pastMany times I called the bank on working Friday, it told me to call back on the regular hours even I was calling on the regular hours When I first opened my checking and saving account (AC# XXXXXX ) at this bank, I was not told about the fee of this INACTIVE DORMANT FEEMy account was put into inactive one time prior to this time, but I was not charged for INACTIVE DORMANT FEE at that timeI went back to the bank in to close the accountBut a bank teller said I don't have to close since I showed myself here I have years before my account will be put in inactive status againShe did not mention anything that there will
I have called twice during the life of my loan to get the balance amount and have been denied the information both times
I have called on separate occasions to get the remaining balance due on my vehicle loan and both times I was told "no" The first time I had to send in a written request to receive it, they couldn't quote it over the phone The second time I was told "no" because of an access code, despite both social security numbers, addresses, phone numbers, etc that I could provide This is the absolute worst customer service! I should not have to be put out to get a balance on the debt that is owed, but the company can sure take my money
I advised by phone & email & was assure by phone rep days in advance is enough time to stop a debit arrangement they took it anyway & ignoring me
I emailed loan rep *** *** to advise not to pull out a payment postdated for 11/email sent on 11/I did not get a reply so I called and spoke with a rep by the name of *** (I believe)who stated that she was in and he would make sure and assured that the draft would be stopped to prevent further financial hardship - the morning of 11/I am showing they put it through anyway & had to file a formal dispute with my bank because they felt they needed to do whatever they wanted despite my request.I did my due diligence to prevent this from happening & they apparently ignored my request
Hughescontinuestosend"Enter to WIN"contestsandthey are confusing to my elderlymom.I have asked them to stop andtheydonot.Ineedemails that are relevant
I have asked them to stop sending the games to enter to win They said they would...but then do not follow through The games cause confusion for some elderly and I believe it a form of scam There is not opt out from them If I opt out then I do not get the relevant emails that I need STOP THE GAMES!!
Paid two payments company used both payments to pay themselves as complete interest payments and late fees when I paid days early
Tiffin Allegro Bus Acct #362212-Beginning in June while filing paperwork for a month hardship we were offered a lower payment plan as well as adding our $credit card payment to make one loanTwo months later they tried to change it by changing the account number and paymentI disagreed and told them the docs we signed should have only taken days so we figured it was all doneBut the month the first payment was due which was 9-30-they said it was never approvedNot my problem when you hired the staff not meSigned contract was submitted and not denied within daysSo I sent certified mail of payment, letter, and their contract agreement signedStated if you except this payment you except your contract that you wrote upThey cashed it and still proceeded to call saying they needed to change itFinally got an email ag
Hughes Federal Credit PayFast service is charging $for use but limiting payment amounts to $
I have a truck loan (loan # XXXXXXXXX) with Hughes FCUWhen I established the loan it was conveyed to me that I could make any amount of payment I desiredThis was informationHughes' PayFast system is limiting a payment to $Because Hughes is charging a fee for this service they have a DUTY to convey any limitations of their payment system at the time of establishing a new loan!
Hughes will try to state that they're using a 3rd party for loan paymentsThat may be true, but my loan is with Hughes and I'd direct them to the payfast URL below which says NOTHING about a 3rd partyIn fact, it says 'HUGHES FCU' all over it
https://ecm.swbc.com/WebTransactions/webLogin.aspx?id=a19acd7dXXXXXXXf9047f8cbXX...⇄
Incorrectly reporting to credit bureaus and refuses to fix
I have a vehicle loan through Hughes I lost my job and had trouble keeping current with the payments I realize I made late payments, but I have worked diligently with them to ensure that every single payment has been received They have reported me to the credit bureau every single month, to damage my credit, despite the fact they are being paidThey report me every month as missing payments, but I am not missing any payments I do not dispute the payments have been late, but I absolutely dispute they are missing, because they are not I have asked them to please work with me, and to provide positive comments to the bureau once my payments are caught up, because I am trying desperately to rebuild my credit This company is the ONLY company that has refused to help a consumer rebuild their credit, despite the fact they are faithfully paid each month This company seeks to destroy consumer credit without valid reason
Hughes Federal Credit Union uses abusive tactics to collect on debtsThey threaten and lie in order to get you to pay
Hughes threatens to charge you with a class felony if you don't contact their lawyersFelony charges can only be brought by the State's AttorneyCriminal prosecution can be requested by an individual or business however criminal charges themselves can not be filed by an individualHughes lies to peopleThe collectors try to intimidate you over the phoneWhen I specifically asked to be contacted by email they ignored the requestI asked a total of times to be only contacted by email and Hughes refused or ignored my requestI refused to be intimidated over the phone by them
Rude and threatening behavior from an employee, despite a promise to pay I have also made more than the minimum payments in an effort to catch up
*** *** left a voicemail 12/1/regarding our past due balance of less than $ I called him back on 12/1/at 2:p.mand left a voicemail message stating we would pay the $past due, and make December's payment on 12/15/when my husband gets paid *** called me on 12/12/and claimed he did not receive my voicemailI called him back at 4:p.m(minutes after his initial call) I told him that nothing had changed, and that we intended to pay the remaining November balance, and December's full payment on 12/15/through Chase bill pay, which generally takes business day to reach the branch according to Chase *** told me that was unacceptable and suggested that I take a day off work to go make a payment in person on the 15thWhen I explained that I was unable to take a day off to make the payment an
We were told one thing about transferring a loan and more was done than discussed$was added that was not discussed
My Fiance had loans with HFCU and will soon have to file bankruptcyWe decided to move his loans into my name so I could continue paying for these loansMy discussion with HFCU was that we would chance the accounts into my name and was told that a portion of the car loan (the loan is upside down) would be added into the signature loan and I agreed to thatThe day the loan was due we attempted to contact HFCU several times starting before am because they had not yet sent over the papers that had to be finished that dayFinally around 4:pm they sent the papers and I had minutes to hurry and get them returned
Upon looking at the new loan totals they had added $Upon contacting them I was told that $was for removing my fiance from the tital (I accept this charge) and then they tell me the remainder is Interest on the original loan and $to b
unhelpful, unpractical, terrible customer service hour department is awful and refuses to help
I was locked out of my online banking I called the hour customer service line to reset it The first times I called a rep had told me to call back an hour later as all thier reps were busy Upon calling back I didn't have my "telephone password" as it was on one piece of mail, that this institution assigned Since I didn't know this password they were unable to verify my identity in any other manner aside from the password * had no choice in assigningWhen I did finally find my password on my original loan docs, that they assigned to me I gave them all my information during a third call and they refused to help provide me with a loan payoff or reset/unlock my online banking password They had told me that I had to wait until Tuesday for a "Specialist" to help me, after being transferred times ultimately speaking to a Supervisor that I was initially told would reset my pass