Lazy Rest Chairs

Customer was given a refund yesterday 9/25/14
Sincerely
Karen V[redacted]

Our policy is to repair or replace not refund money.  Customer has signed our Terms & Conditions agreeing to this.  We had a La-z-boy technician inspect the furniture and found minor issues. La-z-boy offered the customer a re-selection.    Comfort is not...

considered a defect.  
If you should need any additional information please do not hesitate to contact me.
Sincerely
Karen V[redacted]
Customer Service Manager

Tell us why here.We have spoken to the customer numerous times, and have reiterated we would first need to inspect the sofa.  The delivery paperwork was signed by the customer stating it was in good condition.  We can not exchange or offer a discount without an inspection.We would like a...

resolution, but the customer would first need to allow us to inspect it.  Without this inspection our hands are tied.If the customer would like to move forward with the inspection please have them call me at ###-###-####KarenCustomer Service Manager

On April 21, 2016, we purchased a sofa from La-Z-Boy. It was sold with "high performance fabric". We were given the option of having the fabric "specially treated to resist stains with a lifetime warranty" for $119.00 additional. This was sold to us on the basis that since we had pets who were allowed on the furniture, this would be our best choice. We paid for 1/2 the cost up front ($795.00)
We were never informed when the sofa was ready for delivery, we had to call the showroom. That call was made on May 25, 2016. The balance was charged to my credit card on the 25th. We arranged delivery for May 28, 2016. I was told I would receive a telephone call on May 27, 2016 with the time frame for delivery. No phone call ever came. On May 28, 2016, I had to wait for the showroom to open in order to call and request the delivery time. After being told that there was no time specified because our delivery was a "rush add-on"; which it was not. The showroom chose the date of delivery, not me.
I was finally told between 1p.m.-4p.m. At 11 am, I went out to run an errand. The sofa was delivered at 12 noon, my husband was at home. No paperwork was left, no care instructions, nothing. They put the sofa in the den and left.
It is May 31, 2016 I called the show room because after 3 days there are stains on the sofa. I explained there was no paperwork left, no instructions, nothing. I was told by Tanya that "the sofa was sprayed with the protectant right before it was loaded on the truck, and since it is hot and humid outside, the chemical has probably not cured yet. I was told the keep my pets off the sofa for several days to allow the chemical to cure. She defended the "performance" aspect of the fabric, yet she said she had never had a complaint of this nature. Later in the conversations she said "when we get a complaint of this nature, we refer the customer to the comfort care line." Which is it Tanya, you have never had a complaint of this nature, or you guide the customer to the comfort care line? When I insisted on some guidance on cleaning the sofa, her guidance was for me to call the "comfort care line".
I will never buy another thing from LA-Z-Boy. These sales people care nothing about the customer once they have their commission. I will be calling comfort care in the morning, but I will also be filing a complaint with their district manager, Douglas P[redacted] in Harrisburg.

We our following our La-z-boy warranty.  We have a technician scheduled for 5/25 to inspect the chair and will evaluate the situation once the technician's report is received.

From: [redacted] <[redacted]@[redacted].com>Date: Sat, May 28, 2016 at 5:57 AMSubject: [redacted]To: [email protected] for your for assistance with the matter I reported.  i waited to respond to the case until I received the compensation promised by laz-y-boy and had the repair made.  everything was completed this week to my satisfaction, thanks to your assistance.thank you once again![redacted]

Review: I ordered $3,987.41(not including taxes) of living room furniture on 4-5-2014 and didn't not receive my whole order. I only received $292.49 worth of items, a lamp and a bowl. I called to find out what was holding up my order and they informed me that there was a delay on my rug. Then after 4 months they told me the rug was discontinued and that I could come in and pick out a different rug. The options were not the same in texture or color and do not match our original order. I asked for a refund and Frank H[redacted] (###-###-####) store owner refused to give me a refund. I do not have any of the furniture and Frank H[redacted] has my money. Please help me to stop this business from hurting anyone else, thank you.

Breach of Contract.

Total bill with tax $4,226.66Desired Settlement: La-Z-y Boy could not honor my order in the time frame they specified and still have not delivered the products I ordered. I'd like a full refund and notify consumers of their unethical business practices.

Business

Response:

Customer was given a refund yesterday 9/25/14SincerelyKaren V[redacted]

Consumer

Response:

[redacted]

9:06 AM (5 hours ago)

to me

Hi [redacted],

I guess when I mentioned Revdex.com they understood the severity of their actions and they did promptly credited my account.

Problem resolved, thank you.

Sent from my [redacted]

Review: {Please see attachment.}Desired Settlement: {Please see attachment.}

Business

Response:

In reponse to [redacted]s letter- Lazboy corp has authorized a reselection. Our sales assoc will contact [redacted]. today 3/28/13. We are willing to exchange the chair but will not offer a refund as per our terms and conditions.