Le Reviva Reviews (%countItem)
Le Reviva Rating
Address: 10460 Roosevelt Blvd N STE 156, Saint Petersburg, Florida, United States, 33716-3821
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This company sent and billed me for a lot more products than I wanted. They assured me they have a 60 day money back guarantee. I sent back most.
I meant to order only 1 bottle of Keta BHB Real. Instead the order was placed for a lot more items. Totaling $279.99 charged to my credit card. I called the next day and they said it was already shipped but I could send it back within 60 days and get my money back as they have a full 60 day money back guarantee. The order was placed on 3/25/20 advertised as Free Keto BHB I called them at 1 855-810-8652 the following morning. They told me they'd honor their guarantee. I sent all back but the one Free Keto BHB.4/20/20 to arrive 4/27/20 USPS tracking #XXXX XXXX XXXX XXXX XXXX XX . I never received a refund. When I called them the recording said to email them at [email protected]. No response from the email either. My order # is XXXXXX Payment was mastercard for $199.99 + 80.00. Totaling $279.99
Refund of $279.99
I sent for 5 bottles of KETONow pills, which I was charged $199.99 and they also sent me 2 bottles of Turmeric & 1 bottle each of Green Coffee Cleanse & Garcinia, which I was charged $80.00 for. I tried the KETO pills for 30 days with no results of weight loss. I have contacted the company on 3 different occasions to get my money back (guarantee) on these products and to find out where to return the products to but to no avail. I was contacted on May 16th from Customer Service but have not heard back from them on the emails I sent them on June 4, June 10th and June 16th. I am willing to send back the products if they'll refund the money I've paid on my credit card. Please advise as to what I should do. Thank you for your prompt attention to this matter.
My mother ordered this product using her debt card and thought she was getting a free sample instead she is being charged monthly and no way to cancel
Jan 2020
Le Reviva cream
oder number:
payment was my personal checking account.
I want ALL my money refunded to my bank account and NO more samples sent to my house or any other product and NOTHING to do with this company.
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
We're committed to ensuring customer satisfaction. We took a look at the complaint details and unfortunately we were unable to find this customer within our system. However, there is mention of another person placing the order. It would be helpful if the necessary information was provided such as the customers first and last name, order number, address, or email address. Once we are able to locate the customers account, we can ensure customer satisfaction.
Please relay this information to our customer and feel free to let us know should you have further questions.
I got 1 free trial product and paid $ 6.95 for shipping. I didn't sign up for ANYTHING else.
The company made an unauthorized charge on my debit card.
On 2/1/2019 Forever Young Skin Cream.com in FL 855-545-9208 phone doesn't work..
Charged my debit card $ 98.00 without my authorization for a product I didn't order or receive.
I have tried calling them but the phone number doesn't work.
I want my $98.00 back.
Refund my money $ 98.00 from 2/1/2019.unauthorized charge on my debit card *** *** Vallejo CA 94590
Sent two packages after trial Refused to accept unopened product back charged me 191.00 plus 11 for me to mail back package 2 did not order
Sent two packages after trial Refused to accept unopened product back said if I sent it back I would not get a refund, to give it away charged me 191.00 plus 11 for me to mail back package 2 did not order. Package came when I was away they said it was 2 days over deadline to return. The invoice has no return address, dollar amt changed only an order ID. They get your card number and charge $200! They say I did not opt out. I did! They will refund second shipment which I should not have got and only half for first. So I am out $100+ dollars for April shipment. Scam!!Only contact info is 844-871-4676. No email, company name or street address! only Fulfillment name
I want a total refund for products (2) pkgs I did not order. They would not take unopened Apr. pkg back I returned May one just received and called..they say they won't credit lst I have it upopened and unused in their packaging. I will still return it although they said they won't credit me
I was told so many different stories while trying to get my money back! All lies! Do not purchase anything from this company!
They have charge me many times for orders I did not make and refuse to refund the last product I receive (but did not order) because they cannot resel
I have a copy of bogus orders they claim I made, but never received merchandise on. Also, I closed account but it was re-opened without my permission and new orders place (no merchandise send to me).
I should be refunded all the times I was charged for products I did not order and the account closed permanently.
You were issued refunds for each charge from us already from your bank. We have no other business pending and you have been made whole. Thanks
I was charged for a item that I did not order. It was not received until 3 months later. Call center rude, and hung up when trying to get answers.
Order # XXXXXX
Call center would not provide any contact number to discuss the matter. They hung up and would not talk.
Full refund price of the un ordered utem
Never opened account,was billed $89.99 mult times. I refused package & wasn't refunded. Cust Serv hung up on me 2x. Fraud!
Received skin care in mail that I did not order 3/2018. Billed $89.99. Called *** care. Said could not refund. Cancelled my supposed "account." (Got money back from CC company.) Reviva claimed I had clicked on email to subscribe.No, I did not.
I received another shipment in February 2019 after being billed $89.99 in Dec by a "myweightlosspro". Called Cust Care. "Oops. Computers had a glitch and re-signed former account holders. Can't refund you until you return package." Received it weeks later, (mailed out after I had called.) Reviva skin care gave me a RMA# to write on package. I did not open the box, but sent back via PO "refusal."PO said Tracking # is already on box- no receipt since it was "refused." Billed another $89.99 in Jan. Received another package in March. I did not open it. Billed to "maleboost". Called Reviva. Rehashed the story. I want a refund! I have no account, right?! Stop sending me products and charging me! Cust Rep asked for Tracking #. (PO said I would not have a tracking # since it was a refusal.) Service Rep hung up on me saying I was being rude and interrupting her. Nope- just telling my story in common English.
My husband called Reviva Cust service again. Re-hashed story. Was told I could get 25% refund of my $89.99. WHAT?! THey told him to open the package but he refused sighting that PO would not take it as "refusal" if it was opened. Rep said, "we do this all the time!" Hmmm. Husband opened package. Packing list was for someone else!!! Husband cried SCAM and "Megan" hung up on him.
I returned to PO to follow up with Postman who said he might be able to find my package if I knew the date I mailed back the refusal. I didn't have it. I re-called Reviva Cust Service and spoke with "John". John said, "No Megan works here." I told him I wanted a refund and to be permanently (again) deleted from their system. He said I had re-enrolled in December by opening an email from them and clicking the button, "Rush order" and they could trace it back to my IP address in my home. Nope! I did no such thing.
I should ship it back (on my bill)but only get a 25% refund. They would be "throwing it away as used skin care since it had already been shipped" out to customer.I saw that I was getting no where with the refund so I just addressed my latest concern. The packing slip was NOT TO ME! Someone in AL was not getting their "order" and I was. What should I do? He contacted supervisor:"You should Send it to the address in the box." "ME? Who's paying shipping?" John: "We will. PO will bill us."
Me: "What if they don't, because the box has been opened?" John,"they can call Cust Serv #." Me: "But the woman in AL would be getting "used" skincare from me." John: "True. Let me talk to my supervisor.... Supervisor said you could just keep it and we won't bill you..." (Rather, they won't refund me either.)" We will re-ship to the woman in AL ourselves."
This is the MOST RIDICULOUS STUPID scam I've heard of. The Postal Clerk was very helpful and told me to report this company to the Postal Inspector, cancel my CC, and report this business to the Revdex.com. Do NOT fall for their nonsense.
Full refund by this company to my CC which has graciously refunded me once... so far. No further contact EVER. Fraud reported and shut down.
Customer received all her funds back and dispute has been resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
La Reviva credited back my card for ONLY ONE transaction. There were TWO fraudulent transactions that need to be reimbursed. I checked with my Credit Card company and got confirmation that only ONE had been received. Transactions were on December 24, 2018 (which was refunded last week only after my complaint) and again on 1/24/19 for $89.99 from ULTIMATEMALEBOOST.com. La Reviva did not resolve the issue. They only resolved HALF of the refunds. I have wasted HOURS of my life on this fraud!
(The consumer indicated he/she DID NOT accept the response from the business.)
I am due TWO refunds of $89.99. Last time I checked they had only refunded one of the transactions. They charged my card twice, I dispute both (and ALL) transactions with this company. I never ordered anything from them. Until this is refunded I will continue to file and post complaints against them. They have done this to dozens and dozens of people like me.
Charged multiple times after canceling. They stated I reactivated my account by clicking a link in which I did not. Fraudulent company!
I purchased Le Reviva's trial Size face cream in November of 2018. I knew I had to return it within 14 days if I didn't like it so I wouldn't be charged or sent any additional shipments so I did that. A few weeks later I received a full size order of face cream and a serum in which I did not order. I called them and told them that I had canceled during my trial period so why was I sent this? They told me that I clicked on a link to reactivate my account which I didn't. Then I told them that I want to return this and be refunded. They told me that I can only receive 25% back of my purchase price because it is a cosmetic and they can't take it back. I told them that I didn't click on an email and would like to be refunded the $180 that I was charged. They said that I would have to talk to a manager in which I did after days of trying to get in contact with one. She said the same thing...that I can only be refunded 25% of the purchase price which was $89.99 for the cream and $89.99 for the serum in which I never ordered. I had to return it with very specific directions and get a tracking number or I wouldn't receive my refund of 25%. Well, I never did get the refund even with following return instructions and having a tracking number. After a few weeks later, I received another cream even after I made sure to tell them to cancel my account. Then 4 more spread out in a span of 2 months each charged at $89.99. I have called multiple times asking to speak to a manager and they are not available. I finally had to cancel my credit card with my bank and file a complaint with my credit card company. I've been charged close to $600 from this company fraudulently. After researching this company online, I found that there are numerous complaints that are exactly like my experience.
Full refund of all charges after the first initial trial order of $4.95.
You had two separate subscriptions, you canceled one yet not the other hence you had another charge. We issued you refunds and product and our business is now concluded and you are canceled and have been. take care
(The consumer indicated he/she DID NOT accept the response from the business.)
There statement about refunding is a complete lie....I was refunded through my bank. And so didn't have two subscriptions....why would anyone have two??? I ended up paying to return items to only get 25% back...that is what they told me that I could get because it is not hygienic to return cosmetics. They didn't even give me that 25% back! I stand by my statement of this company being a scam! I was refunded by my bank and cancelled my credit card that they kept charging me on without my consent. I'm done dealing with this company and satisfied with mt banks help on this.
Cancelled my subscription to the product but they keep shipping it to me.
I cancelled my subscription to the product more than three times but they keep shipping it to me. I have specifically requested that they remove my contact information and credit card information from their database but that is clearly not happening. I have disputed the purchases with my credit care company and received refunds from my credit card company and had to cancel the credit card account/get a new number to prevent them from charging me again, but the product keeps being shipped to my house. Please they need to remove my information from their system and stop sending me the product.
If you can get them to remove my credit card information from the system and stop sending me product, that would be great. If not, no worries, as I have changed my credit card number and will be moving in 2 months so I really don't care if they waste their time sending me free product, but has been so annoying that this company is doing this to people. I also tried to contact them today and one number was discontinued and another just kept me on hold for a long time and then went to voicemail.
Customer received a total of four refunds for $89.99. Customer also issued a charge back.
The product recently received was a backlog order. Customer was long removed from our system. Customer also was shipped product for each order, despite us issuing refunds. To date, none of the orders that have been refunded have been returned by the customer to our possession. The customer now maintains the products and the refund for the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product even after receiving the refund.
Tracking numbers are:
***
***
***
Customer has no outstanding charges to be refunded and has been canceled.
I cancelled my subscription and asked them to remove me from any list. They keep sending me product and charging my credit card without my approval
Reference # *** is the most recent occurrence
I want them to remove all of my information from their files and I do not ever want to receive any of their products ever again without my physical consent. I don't want to receive something just because i opened an email in order to delete it
Customer was already refunded and canceled. The recent shipments were from a warehouse backlog . Customer was not charged and has been totally canceled as previously informed.
(The consumer indicated he/she ACCEPTED the response from the business.)
First of all it does not do what they say it will do -- to reduce face fine lines.
2nd - it took 2 months to receive product.
3rd - they will not refund my monies when I try to return the product to get my refund like other companies.
4th - they have taught me a valuable lesson not to order anything off the TV or web any more
Product_Or_Service: face creme
Order_Number: ***
Account_Number:
Refund to refund my monies to my credit card
Customer has been refunded for both charges. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Refund history:
Refunded txn: XXXXXXXXXX for $89.99.
Order #*** refunded for $89.99.
Customer's Tracking numbers are:
XXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Customer has no outstanding charges to be made and has been canceled, removed and refunded.
Please let us know if we can be of further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have offered to send the recent only one product back they stated they did not want it.
SO therefore
thank you for getting my money back.
I will be glad to send the product back.
please let me know where to send it.
their return address is NOT on the box it states it is on the invoice inside. tricky indeed
(The consumer indicated he/she had nothing new to add)
the company has not responded since your inquiry
This company was deceptive in its charges for the product. They renewed my account and sent products and charged my credit card without my consent.
It started sometime in August 2018. I saw an ad for a beauty cream saying that you could get samples for a 14 day trial. I never received the samples, but all of a sudden I kept receiving products. When I called on 9/23/2018, an agent returned my call right away and said that my account was canceled. The next day, I received an e-mail stating that my account/subscriptions had been canceled. On March 9th, I received a box in the mail with the product. I had not renewed or authorized this product to be sent to me. I e-mailed customer support and sent the product back. I called customer support on 3/12/2019 and was told that I renewed my account in December 2018 which was not with my consent. I asked to have my account information deleted and everything canceled. She stated that I would have an e-mail stating the cancellation which I received on 3-13-2019. Agent 004 stated that I had two more shipments coming and that there was nothing that she could do about it. I told her that I didn't want the products and she said that I could send them back and that I had to pay to get the products, which I did not authorize, shipped to their facility. I received two more products within the same week on 3/14/2019 and 3/15/2019. The company had charged my credit card since December and I had just received the products, three in two weeks, in March. I had no idea that I was being charged.
I sent one of my orders back, and I called on 3/16/2019 to make sure that it arrived and was told that it won't be looked at as returned because I did not ask for an RMA number to put on the box to get a partial refund. I asked for two RMA numbers for the next two products and was told that the system was having difficulty generating the numbers and could I call back on Monday 3/18/2019.
This has been charged to my Master Card ending in 3419 as 89.99.
The following is information on my account:Customer ; Order numbers: XXXXXX, XXXXXX, XXXXXX Order dates: 3/4/2019 and 3/6/2019
Customer PO number *** and Refernce #
Other Refernce numbers:
The resolution that I am seeking is for the company to refund all of the unauthorized products from the information stated above. I would also like to be compensated for the returning of products that I had to spend on shipping, since I never ordered these products that I received in March 2019. I would also like the company to never contact me again by phone, e-mail, or the mailing of unauthorized products to my address. I want my account information deleted from the company's data base including credit card information.
You originally ordered a membership that recurred due to none cancelation. Since Customer has been canceled you have not been charged. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Customer originally ordered from IP Address: ***
Customer's Tracking numbers are:
***
Customer has no outstanding charges to be made and has been canceled and removed.
Please let us know if we can be of further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
In response, I am including a tracking receipt of one of the products that I returned. I was never given a Return Merchandise Authorization Number. I sent the merchandise back and need to be compensated. The evidence that it is in your possession is supported by the shipping document attached from UPS. I have two products that I have not returned as of yet because I need RMA numbers. I never placed these orders dated March 4th and 6th 2019 or renewed my account. When I canceled in September 2018, I canceled permanently. I never clicked on e-mail to renew my account. This is not a resolution since I did return a product and have evidence to support it. Once I have the RMA numbers, I will send the other two orders back. I would like refunds for these products since they were salaciously ordered.
I have filed a complaint on this company before with you, and I AGAIN received creme and an 89$ charge without my consent. I didn't order it. I told them last time they should NEVER send me product again.
This time I called them as soon as I received it in the mail. I called immediately, and I was given a return number and was told to take it to the post office and call them back with a tracking number. I did all that. When I called back they said they would give me 25% back. I asked to talk to a manager, but No managers were there.
I want a full credit and the $8.00 to return it that I paid. This company is such a scam and I do not understand how they continue to get away with this kind of business practice.
You helped me before and I hope you can again.
Thank you,
***
Product_Or_Service: la reviva Ageless face creme
Order_Number: XXXXXX
Refund I want a full credit and the $8.00 to return it that I paid. This company is such a scam and I do not understand how they continue to get away with this kind of business practice. I've told them several times to take my name off of their list. I had to cancel my card now in order to stop this, so I would like a check in the mail. You helped me before and I hope you can again. Thank you
Hello,
Customer had two subscriptions, one for facecream the other for instant lift serum. While the facecream subscription was canceled by request, the life serum was not canceled until 3/4/19. Despite having received four shipments of product, customer has been issued a refund. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Customer's Tracking numbers are:
XXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Customer has no outstanding charges to be made and has been canceled and has been made whole by any account.
Please let us know if we can be of further assistance.
I cancelled a subscription in October. I never reordered the product, but received them again in Feb. I can only get a 25% refund and must pay retur
I ordered two products back in the fall, namely Le Reviva Ageless Face Cream and the Eye Serum. I was not happy with the products and had a terrible time cancelling the subscription back then. I received another shipment of these products on Feb. 17, 2019, which I NEVER ordered. The manager with whom I spoke, Kristal, told me I reactivated my account in December via an email from the support team at Le Reviva. Not only did I not reorder the products, but I never received such an email. The last correspondence from this company I have is a refund confirmation from my first order dated October 5, 2018. I would NEVER have reordered products I didn't like at the very inflated price of $90 EACH! I was told that the most I could receive in refunds was 25% if I paid to have the items shipped back or 15% if I didn't pay to ship them back. I asked for the name of the CEO/CFO of the company or someone in charge with whom I could speak and was told there was no such person. I find it hard to believe that there is no person in charge. This company has fraudulent business practices and in my opinion is a scam. I am extremely unhappy with this company and it's unscrupulous sales tactics.
I would love to have a total refund of the $180 I was charged for products I never ordered.
Hello,
Recently the customer received a backlog order of product for a previous due date. The customer was not charged. Customer was previously issued 2 refunds of $89.95. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Customer's Tracking numbers are:
***
Customer has no outstanding charges to be made and has been canceled and has been made whole by any account.
Please let us know if we can be of further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund I was issued was back in Octobet 0f 2018 when I cancelled my subscription. I
I NEVER reinstated my subscription although the company insists I did this via email. This is NOT TRUE. I have received 2 shipments of products totaling $360 for products I DID NOT order and have been told I could only get a 25% refund plus I have to pay shipping to return the products I never ordered. This is such a scam. I want my total refund in order to be made whole. I don't know how ther company can say I wasn't charged. Four chargers of $89.99 each were charged to my credit card. Buyer Beware!!
You have received five shipments of product and 2 refunds for $89.99
Customer's Tracking numbers are:
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree that I received refund for the first 2 comments. That was back in October of 2018. At that time, I cancelled my subscription and DID NOT agree to reinstate it. I have since received three unauthorized shipments .and LeReviva had only offered to refund 25% with me paying return shipment. That's approximately $30 back for $180 in unauthorized charges. This is an unacceptable scam.
Canceled subscription and they refuse to refund monies.
On obtaining a free sample they signed me up for a monthly subscription of $89.99. I notified them I wanted to cancel and they said they would refund $45 of amount which was not refunded. Charged $89.99 in December, January, February and March. Did not receive any product. They claimed I asked to have my subscription reinstated which I did not.
Complete refund of 4724.87 and have their business closed.
Customer was issued 5 total refunds for $89.95 each, which represents ALL charges ever made. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Customer have been refunded a total of five times. Each refund confirmation was sent to your email.
Refunded txn: *** for $89.99 x 5.
Refund Confirmation Email titled
"Le Reviva Skin Care Refund Confirmation" sent to ***
You also were sent 6 products, see tracking numbers below:
Customer's Tracking numbers are:
***
Customer has no outstanding charges to be made and has been canceled and has been made whole by any account.
Please let us know if we can be of further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I was charged 6 times (see attached) and refunded for 4 shipments only after filing this complaint.
Document Attached***
First, I was charged for 6 shipments (see attached) and refunded for 4 shipments not 5, only after filing this complaint. After originally requesting to cancel my account they sent an email stating they had refunded $45, but this was never received to my account (verified by Wells Fargo).
Upon speaking with them on 3/13/2019 Le Reviva stated it is their policy to only refund 25% of funds. Upon speaking with them on 3/19/2019 to get a Return Authorization Number, I was told they do not want the product returned because my account is closed.
The first 2 tracking numbers provided in their Revdex.com response are not valid USPS tracking numbers and do not match what we received on 3/15/2019 (again after complaint was filed). Yet, I was charged months before product was shipped.
This company operates in a very disreputable manner. I now have discovered there are many similar complaints about this company on the internet.
The actual amount was misstated in my original complaint. It should be $539.94 not $724.87. They have refunded $359.96 and still owe me $179.98.
Despite the legally binding agreement you engaged into when signing up via checking our terms & conditions box, prior to ever giving us a payment, we issued you multiple refunds and at this point we are taking a loss. We have sent product and issued refunds and we are unable to help further.
Delivery Policy
All orders are processed within the Next Two Business Days. A unique shipment tracking number will be sent at the beginning of the order process. For US customers please allow 3-5 days from the time of Shipment Pickup (At which time an email with your Shipping Confirmation will be supplied)
Contacting support in the case of missing orders is advisable. Our customer service lines are open 24/7.
Return Policy
Address the return package to: Le Reviva Skin Care 11551 E 45th Ave Unit C, Denver, CO 80239. We will not accept or issue a refund for any open packages or packages marked return to sender that does not include a valid order number. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned unopened product with a valid order number, a partial refund will be issued to your credit card. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution.
Trial Offer Pricing Details
You (Customer) understand and acknowledge that you are signing up for a free 14-day trial ($4.95 Shipping & Handling). During your first 14-days, you can try the product risk free. If you feel the product is not for you or don't want to be billed for the monthly shipments, call us within your trial period (14 days from the day you sign up) to avoid the purchase fee of $89.99 and enrollment into our "Auto-Ship" program that will send you out a new bottle every 30 days. If you do not call us to cancel within the 14 days after the day you sign up and you will be charged $89.99. To ensure that you do not unintentionally run out of product while awaiting a new order following your trial, you will automatically be enrolled in our subscription program ("Autoship") whereby you will receive a new bottle every 30 days subsequent to your initial enrollment ("Enrollment"), at a rate of $89.99/month (with free Shipping & Handling). Autoship of the product will continue for indefinitely following your initial trial period, unless cancelled by you or by Le Reviva Customer Service Agents prior. In the event that we are unable to process the regular monthly subscription fee of $89.99, we will attempt to bill you at discounted rate of $71.99. If we are still unable to process the monthly subscription fee at the discounted rate of $36.00. If after all these attempts we still are unsuccessful at processing the monthly subscription fee, we will cancel your subscription and terminate your account. No other charges will be attempted and no further orders will be processed. By signing up to our 14 day trial offer you are agreeing to these terms. Cancellation of Autoship within the first 14 days of any monthly Autoship period will prevent any subsequent shipments or billing. Cancellation after the first 14 days of any monthly Autoship period will result in one final shipment and associated monthly charge. Please note If you have provided a valid credit card number or an alternate payment method, payment for your Autoship product, including shipping and handling and applicable taxes, it will be automatically processed in each Autoship period on or around the same day of the month as your initial Autoship purchase. The amount for each actual Autoship payment may vary due to changes in price, shipping amounts and applicable tax rates. Autoship payments will reflect pricing of the Autoship product at the time of each payment, excluding promotional or discount pricing. National Supplement Beauty Solutions Ltd may cancel your Autoship subscription or the Autoship program at any time for any reason or for no reason. You may modify or cancel your Autoship at any time by calling our customer service. Modifications or cancellation of your Autoship must be received at least three (3) days prior to the next scheduled payment in order to take effect for that Autoship period. Cancellations received less than three days prior to the next scheduled payment will take effect in the following Autoship period. After cancellation you will receive a confirmation number as proof of your Autoship subscription being cancelled and your account being closed. It is the sole responsibility of the customer to keep a record of the cancellation number in the instance of a discrepancy or otherwise.
You must provide current, complete, and accurate information for your billing account. You are responsible for ensuring this information is correct and must promptly update all information to keep your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card is cancelled (for example, for loss or theft). Changes to such information can be made by contacting Customer Service.
We reserve the right to refuse or discontinue the supply of the Product to any user at any time at our sole discretion.
Auto-Ship Program Pricing Details (Recurring Billing)
Le Réviva Face Cream - 1 Jar: Monthly Auto-Ship program for $89.99- Free Shipping
Was charged for product I never ordered- retuned product (&paid for shipping)-never received refund. Called to ask about refund and phone # is gone.
On 1/11/19 I ordered La Reviva Ageless Face Creme Sample which I was supposed to pay for shipping only and see if I liked it. As soon as I got it they sent me another small bottle and automatically charged my credit card $89.99. When I called they told me that I had signed up for a monthly subscription (this was no where in the 'sample'order that I signed). I said I wanted to cancel and I wanted to return the product that I had so they gave me an address to return it to. On 1/18/19 I paid $10.50 in postage to return the unopened product to them at 11551 East 45th Ave. Ste. C in Denver, CO.
On 3/12/19 I still hadn't received a refund so I tried to call the company at the phone number in the invoice I had (888-264-2897) and the phone number is disconnected!
I would like a ferund of my money. At least the $89.99 that I returned to them but I should also get the $$10.50 I spent on postage since I thik this compaany is not running a very honest company!!!!!!
Customer has been issued three refunds. Despite having received three shipments of six products, customer has been issued refunds. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Customer received three refunds:
Refunded txn: *** for $89.99.
Refunded txn: ***7 for $22.49.
Refunded txn: *** for $22.49.
Refund Confirmation Email titled "Le Reviva Skin Care Refund Confirmation" sent to ***@hotmail.com
Customer's Tracking numbers are:
***
Customer has no outstanding charges to be made and has been canceled and removed.
(The consumer indicated he/she DID NOT accept the response from the business.)
None of the info. they provide is true. I returned the product on 1/18/19 (my attachments included the Post Office recpt. w/tracking#). I never received any refund(s) from them. Today I checked my credit card account for the last 5 months to make sure there was no refund I might have missed and I saw that this company charged me another $89.99 on 11/27/18 that I did not see (probably for the original "sample" product that I was supposed to pay only shipping for!)
On 3/19/19 I told my credit card co. about the 12/27/18 $89.99 charge and they gave me a credit but I think you need to know that this company is taking advantage of people and doing business VERY DISHONESTLY!!!!!!!!!!!!!
You were fully refunded and kept the product. You have been made whole by all means. Take care.
I was sent a product I didn't order and they refused to pay for return and refund! Very unprofessional and rude! Not sure how they got my info because I didn't order this
Billing Adjustment Refund
Hello,
Customer was shipped product for each order. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Customer order history:
01/26 12:47pm
IP Address: IP Address: ***
Customer's Tracking numbers are:
***
***
Customer has no outstanding charges to be made and has been canceled and has been made whole by any account.
Please let us know if we can be of further assistance.
A refund of $134.99 was agreed to by youngforeverskin on 10/22/2018 and on 11. 27, 2018 and on Jan. 29, 2019 but they have not fulfilled their promise
On Oct. 22, 2018 we spoke to Benita of this company and she promised to refund $134.99 to us.This did not happen. On Nov. 27,2018 we spoke wit Josephine of that company and she promised to refund this $134.99 within 2 wks. This did not happen. On Jan. 29, 2019 we spoke with Shelly of that company and she promised to refund our $134.99 within 48 hrs. This did not happen. We need to have our refund of $134.99 send to us!
We need to have our $134.99 refunded to us!
Hello,
We have satisfied every demand from this customer.
The customer has been canceled. Customer was shipped product for each order. To date, none of the orders that have been shipped have been returned by the customer to our possession. The customer now maintains the products and has been fully canceled. We have issued a Return Merchandise Authorization however we never received the return and can only assume the customer has retained the product.
Original order information:
08/24/18 12:27pm
IP Address: ***
Customer's Tracking numbers are:
***
***
Customer has no outstanding charges to be refunded and has been made whole by any account.
Please let us know if we can be of further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
This vendor has NOT satisfied our requests. They have not done what they promised to do three months in a row. As for not returning the product, we asked to return it on Nov. 27, 2018 and were told not to do so.
The vendor's statements do not reflect what they promised to do. We do not accept the vendor's response and are completely dissatisfied.
(The consumer indicated he/she DID NOT accept the response from the business.)
NO! Le Reviva has done nothing to satisfy my complaint.