Leading Edge Gifts

This complaint was resolved after working with the customer to help him understand the situation and instead of cancelling he is accepting delivery of the product as ordered. To clearly state the situation: Our website clearly communicates that normal orders take 3-7 weeks to ship due...

to stock registration process. The estimated ship date for this order was between 5/29-6/26/2015. This is highlighted during the order process (along with options if the customer wants something sooner) and on the customer’s order confirmation that he attached to the complaint.On 6/15/2015 we took the extra step to give the customer a heads up that the company he purchased changed their transfer agent which complicated the process a little, and had the potential of causing a delay but we would work it hard to keep within our promise date. Most customers appreciate the heads up. The customer initially wanted to cancel and then requested (on the phone and in writing) that we deliver the certificates as soon as we could.On 6/16/2015 we informed the customer of the good news that we had received the registered certificates and they could ship out immediately (9 days ahead of schedule). The customer said he would refuse shipment, wanted to cancel, and wanted a full refund.  As stated above, this complaint was resolved after working with the customer both before and after the complaint to help him understand the situation and instead of cancelling he is accepting delivery of the product as ordered.

They did an absolutely fabulous job with the work requested very timely and very high-quality work

What the customer describes is not how we do business! For over 13 years we have earned the deep respect of our customers due to our exceptional customer service. In all of our years of business, we have never experienced a customer like this. That is not to say that we haven’t had any issues, but in all cases, we bend over backwards and have been successful in resolving issues to the customer’s satisfaction.In this case, virtually everything in the customer complaint and his response is simply not true and we have the documentation to prove it. The crux of this issue is our cancellation policy which he continues to misstate even after repeated attempts to show him and his overt acceptance of the terms and conditions at the time he ordered. -- The customer says our policy is a full refund “if merchandise is returned after 7-days of being delivered”.  This is absolutely not true. -- Our policy is “Once we start the legal stock registration process (1-5 business days), it cannot be stopped so we cannot refund the stock portion (including giftize fee) of your order”.The customer cancelled, not 5 days into the order but 5 weeks into the order and wanted a full refund. Virtually all effort, costs, and fees were incurred at that point. We tried to work the issue with the customer but he said he would refuse delivery and wanted to cancel so we refunded the un-incurred costs.  Note that our policy is consistent with other merchants that provide custom products. It is designed to maximize the refund to a customer while considering the unique product we are selling (real stock that requires legal registration) and the costs and fees that we have incurred at the point of cancellation. Even without all this policy stuff, if we somehow screwed up, did not meet a commitment, we do the right thing. In this case, we clearly met or exceeded all commitments (including the ability to ship 9 days early).We continued to work with the customer in good faith after the complaint and reached a resolution where we would reinstate the order, ship the certificates with free paper frames and free shipping and he would agree to not refuse the shipment and close the dispute. The customer waited for delivery and then posted his latest response.It does not take Revdex.com to motivate us to meet or exceed our customer’s expectations, it’s in our DNA to do it. We treat our customers the way we want to be treated and have successfully done this for 13 years.

Amazing works of art. The artist is top notch. The customer service is excellent. I have used Leading Edge a couple of times and I will continue to come back.

What the customer describes is not how we do business! For over 13 years we have earned the deep respect of our customers due to our exceptional customer service. In all of our years of business, we have never experienced a customer like this. That is not to say that we haven’t had any issues, but in all cases, we bend over backwards and have been successful in resolving issues to the customer’s satisfaction.In this case, virtually everything in the customer complaint and his response is simply not true and we have the documentation to prove it. The crux of this issue is our cancellation policy which he continues to misstate even after repeated attempts to show him and his overt acceptance of the terms and conditions at the time he ordered. -- The customer says our policy is a full refund “if merchandise is returned after 7-days of being delivered”.  This is absolutely not true. -- Our policy is “Once we start the legal stock registration process (1-5 business days), it cannot be stopped so we cannot refund the stock portion (including giftize fee) of your order”.The customer cancelled, not 5 days into the order but 5 weeks into the order and wanted a full refund. Virtually all effort, costs, and fees were incurred at that point. We tried to work the issue with the customer but he said he would refuse delivery and wanted to cancel so we refunded the un-incurred costs.  Note that our policy is consistent with other merchants that provide custom products. It is designed to maximize the refund to a customer while considering the unique product we are selling (real stock that requires legal registration) and the costs and fees that we have incurred at the point of cancellation. Even without all this policy stuff, if we somehow screwed up, did not meet a commitment, we do the right thing. In this case, we clearly met or exceeded all commitments (including the ability to ship 9 days early).We continued to work with the customer in good faith after the complaint and reached a resolution where we would reinstate the order, ship the certificates with free paper frames and free shipping and he would agree to not refuse the shipment and close the dispute. The customer waited for delivery and then posted his latest response.It does not take Revdex.com to motivate us to meet or exceed our customer’s expectations, it’s in our DNA to do it. We treat our customers the way we want to be treated and have successfully done this for 13 years.

We are so happy with the caricature! It looks great! A couple of minor revisions were handled promptly and without complaint. We highly recommend this site.

This complaint was resolved after working with the customer to help him understand the situation and instead of cancelling he is accepting delivery of the product as ordered. To clearly state the situation: Our website clearly communicates that normal orders take 3-7 weeks to...

ship due to stock registration process. The estimated ship date for this order was between 5/29-6/26/2015. This is highlighted during the order process (along with options if the customer wants something sooner) and on the customer’s order confirmation that he attached to the complaint.On 6/15/2015 we took the extra step to give the customer a heads up that the company he purchased changed their transfer agent which complicated the process a little, and had the potential of causing a delay but we would work it hard to keep within our promise date. Most customers appreciate the heads up. The customer initially wanted to cancel and then requested (on the phone and in writing) that we deliver the certificates as soon as we could.On 6/16/2015 we informed the customer of the good news that we had received the registered certificates and they could ship out immediately (9 days ahead of schedule). The customer said he would refuse shipment, wanted to cancel, and wanted a full refund.  As stated above, this complaint was resolved after working with the customer both before and after the complaint to help him understand the situation and instead of cancelling he is accepting delivery of the product as ordered.

YES!!!! Give A Master Piece /Portraits. I highly recommend this company to the public, private companies, or to anyone for talented Art work fulfillments from your personal requests. I have had an extraordinary wonderful experience with this company. I am 100% happily satisfied with the service these people rendered to me. I wanted a pencil sketch of me and luckily I went to the right professional company. I called the number listed with the company site and ask for assistance in making sure my order is understood. Mrs. Alicia was very patient with me in explaining to me what I was requesting and all other pertinent information about my order. I placed my order. I was amazed when I saw the results of my pencil sketch. It was Beautifully done and it looks like me!!. Cute. I love it!!!. Again I say- I recommend this company highly. Thank you. Sonja, Ed.S. .

I highly recommend Leading Edge Gifts. I recently wanted a fun retirement gift for my husband and this business popped up for caricatures. I thought it was a fun idea but might be difficult to get right. The folks at Leading Edge were incredibly customer friendly. They responded right away about my order and kept me informed on the status since I needed it on time for the retirment party. The caricature was a big hit!! Leading Edge did a fantastic job capturing all the elements in my request including the likeness of my husband, in addition to excellent customer service and on time!!! Great job and I recommend.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I feel that I was placed in a no win situation by the owner of the business '[redacted]' in having to accept the stock certificates or lose the $160.00 I invested in the purchase. He has a refund policy, if the merchandise is returned within 7-days after being delivered...obviously I tried to place this policy into practice before hand, trying to save he's company some shipping charges, but '[redacted]' refused to honor his companies return/refund policy. I therefore had no choice but accept the stocks...and now I have no choice but to keep the stocks as I DO NOT trust him in honoring the return/refund policy. I am NOT satisfied with the out come and WILL ONLY be satisfied in receiving a FULL REFUND!! This is one company that will NEVER see my return business ever!! 

Regards,

Great product, great shipping speed, and they were awesome in that they gave me a military veteran discount.

Excellent service! I had a couple of questions before placing my order so I called and spoke with a very friendly and knowledgable representative. After placing my order (last minute) they called me and told me they were able to get my order out same-day so they could downgrade me to 2-day shipping and refunded me the $30 difference! Great gift, great service- will be a repeat customer for sure!

In a sea of customer care apathy, Leading Edge Gifts absolutely embodies what proper customer care encompasses.
I recently placed an order with them and experienced a minor challenge in the ordering process. I contacted them about the issue and held the expectation that a response would be both delayed and vague - that's my experience in what most businesses seem to offer nowadays. I'm happy to say that Leading Edge Gifts proved my expectation remarkably wrong. I received a response the very same day! The response was concise, well composed and answered my concern in its entirety. And, perhaps most importantly, as the remainder of the order completion process played out, the response was 100% accurate too.
Having been a customer care manager myself for a number of years, I'm extremely critical of how businesses treat me. I believe in, and hold my team to, extremely high standards when it comes to customer care. That said, it's very difficult for a business to impress me. Leading Edge Gifts has. I've already recommended them to several friends and plan to continue doing so. Leading Edge Gifts has earned a long-term customer in me, and all it took was a clear, effective, expedient response to a simple concern I had. More businesses should emulate the customer care model that Leading Edge Gifts has clearly mastered.

Oh my gosh, the oil painting of my beloved dog is perfect. He has gone to heaven but the painting makes me feel he is present with me always.

They did a great job for me and was very much on time and captured every detail. I will very much used them again and also pass this on to my friends.

I have ordered twice from them and will again. Great service and friendly people. I love giving these as gifts and being able to pick them up in person is an added bonus.

GiveAshare.com

by Leading Edge Gifts LLC

I am very pleased with my current and previous purchases. Web site very easy to follow, customer service very helpful and professional, product is good quality. I would definitely more stocks from Give a Share.

GiveAmasterpiece.com did an incredible job on a recent birthday gift I got for my wife. The artist created a beautiful oil portrait of my wife and son. My son was squinting in my favorite picture and the artist was able to correct that by looking at another photo, which turned out awesome. The level of customer service I received from Alicia was fantastic. As a newbie to this type of gift I was full of questions and she responded to all of them with very helpful information and she was very pleasant the entire time. They provided regular communication on the status of the portrait and were very easy to work with. I even had a snag printing the digital file at Walgreens and within just an hour or so they made a quick update to the file so it printed perfectly. I highly recommend this service to anyone looking for a very special gift and a very enjoyable process.

?i recently ordered a caricature as a retirement gift for a colleague. I could not be more pleased with my online shopping experience and the final product. The website is easy to navigate, the samples are extremely helpful and fun to look at. The accuracy of the print was amazing. Every detail was captured perfectly. I ordered an electronic version due to the timing of presenting the gift. I received the proof as promised. The final version was sent back the same day. I am very impressed with the service and product. I highly recommend this company. What a great internet find. Thank you!

WOW...These guys are fantastic!...When I first looked into doing this I wasn't sure who to go with and I am sure glad I chose Leading Edge Gifts, LLC. Not only is the finished product outstanding, but their team is always so helpful with everything and so pleasant to work with during the process. In a day and age where many companies have literally forgotten how important the customer experience is, these guys "get it"...I've already placed 2 orders and will be back for more along with telling everyone I know about what a great job they do...they are an "11" on a scale of 1-10! --Dave W[redacted]