Leading Edge Gifts

I've used Leading Edge Gifts three times in the past 18 months and have been extremely pleased with all the work they have done for me. They are very prompt, efficient, and do great work. They also respond to any inquiries immediately. Great company, great products.

I expect that when the time arrives I will be using them again.

Excellent service in a timely manner.

Loved my gift - super well thought out!

I received a share of stock several years ago as a gift, and Leading Edge Gifts was very helpful in assisting me to track down the transaction record and re-send the certificate. I was certain that I had waited too long and that I was going to be out of luck, but they were persistent and thorough and were able to get me everything I was looking for. They were very responsive to my inquiries and wonderful to work with.

Give a share has been one of the most wonderful experiences I had buying!!!!! My grandson already owns 3 stock certificates of different companies. Their service is MORE THAN GREAT!!!!!!

I had a problem with one of the stocks (my fault) and Leading Edge Gifts were wonderful solving it!!!!

Review: I purchased two 'one' share stocks of Medical Marijuana stock from this company and they contacted me after 3-weeks stating to would be another 3 weeks before delivery. I requested then to have a full refund instead, they refused to refund me my money, then alter stated they would with a $16 service charge...I agreed to it, but its been 10-working days since and I've not received a check or refund into my credit card that I used to purchase the product. I would like my funds, miss the $16.00 as soon as possible. I paid roughly $186.00 total. I obtain an attorney but he suggested I use the Revdex.com first.Desired Settlement: A full refund would be nice but I will accept this company to keep their $16 service charge in order to end this matter and not having to deal with or have any future contact from them ever again.

Business

Response:

This complaint was resolved after working with the customer to help him understand the situation and instead of cancelling he is accepting delivery of the product as ordered. To clearly state the situation: Our website clearly communicates that normal orders take 3-7 weeks to ship due to stock registration process. The estimated ship date for this order was between 5/29-6/26/2015. This is highlighted during the order process (along with options if the customer wants something sooner) and on the customer’s order confirmation that he attached to the complaint.On 6/15/2015 we took the extra step to give the customer a heads up that the company he purchased changed their transfer agent which complicated the process a little, and had the potential of causing a delay but we would work it hard to keep within our promise date. Most customers appreciate the heads up. The customer initially wanted to cancel and then requested (on the phone and in writing) that we deliver the certificates as soon as we could.On 6/16/2015 we informed the customer of the good news that we had received the registered certificates and they could ship out immediately (9 days ahead of schedule). The customer said he would refuse shipment, wanted to cancel, and wanted a full refund. As stated above, this complaint was resolved after working with the customer both before and after the complaint to help him understand the situation and instead of cancelling he is accepting delivery of the product as ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I feel that I was placed in a no win situation by the owner of the business '[redacted]' in having to accept the stock certificates or lose the $160.00 I invested in the purchase. He has a refund policy, if the merchandise is returned within 7-days after being delivered...obviously I tried to place this policy into practice before hand, trying to save he's company some shipping charges, but '[redacted]' refused to honor his companies return/refund policy. I therefore had no choice but accept the stocks...and now I have no choice but to keep the stocks as I DO NOT trust him in honoring the return/refund policy. I am NOT satisfied with the out come and WILL ONLY be satisfied in receiving a FULL REFUND!! This is one company that will NEVER see my return business ever!!

Regards,

Business

Response:

What the customer describes is not how we do business! For over 13 years we have earned the deep respect of our customers due to our exceptional customer service. In all of our years of business, we have never experienced a customer like this. That is not to say that we haven’t had any issues, but in all cases, we bend over backwards and have been successful in resolving issues to the customer’s satisfaction.In this case, virtually everything in the customer complaint and his response is simply not true and we have the documentation to prove it. The crux of this issue is our cancellation policy which he continues to misstate even after repeated attempts to show him and his overt acceptance of the terms and conditions at the time he ordered. -- The customer says our policy is a full refund “if merchandise is returned after 7-days of being delivered”. This is absolutely not true. -- Our policy is “Once we start the legal stock registration process (1-5 business days), it cannot be stopped so we cannot refund the stock portion (including giftize fee) of your order”.The customer cancelled, not 5 days into the order but 5 weeks into the order and wanted a full refund. Virtually all effort, costs, and fees were incurred at that point. We tried to work the issue with the customer but he said he would refuse delivery and wanted to cancel so we refunded the un-incurred costs. Note that our policy is consistent with other merchants that provide custom products. It is designed to maximize the refund to a customer while considering the unique product we are selling (real stock that requires legal registration) and the costs and fees that we have incurred at the point of cancellation. Even without all this policy stuff, if we somehow screwed up, did not meet a commitment, we do the right thing. In this case, we clearly met or exceeded all commitments (including the ability to ship 9 days early).We continued to work with the customer in good faith after the complaint and reached a resolution where we would reinstate the order, ship the certificates with free paper frames and free shipping and he would agree to not refuse the shipment and close the dispute. The customer waited for delivery and then posted his latest response.It does not take Revdex.com to motivate us to meet or exceed our customer’s expectations, it’s in our DNA to do it. We treat our customers the way we want to be treated and have successfully done this for 13 years.

Incredible experience with top-notch customer service and very talented artists. A unique, memorable product that is one-of-a-kind and superior in quality and detail to competitors. A+++!!

With a limited time to obtain art work for a unique going away present, I found [redacted] on line. Browsing their easy to navigate website, their examples seemed professional and unique. The order page was very easy to use and provided a good estimate of the cost for the desired piece. There were tight deadlines needed to meet the event for which the caricature was desired. The piece, including framing was completed prior to the estimated time. When I sent an email voicing concern with the delivery time, they responded within 24 hours with alternatives to ensure we received it by the time of the event. The piece was delivered by UPS in accordance with the website's estimate. The art work was extremely well drawn and they incorporated all the desired details into the piece. Because of the extent of the details requested, in addition to the subject, I had estimated a higher cost, which they contacted me to advise they would credit my order $40. I will definitely use their services again when the opportunity arises.

Wow, what a great company to work with. From the first time I ordered a product online, to the discussions about my photo, to the emails with constant updates to now receiving the final product... all done with the utmost positive attitude and conversations. And the final artwork itself, AWESOME! We will be using this company again... very, very soon!

What a great experience from start to finish. I explained what I was looking for and the artist nailed it! They have the entire process down to a science. I highly recommend this company!

BLOWN AWAY with the quality of my caricature and the artist's interpretation! Even more excited to present this at my boss's retirement after seeing the finished proof. The customer service support reps were friendly, professional and very helpful with expediting my order. Looking forward to placing more orders with your company for that one of a kind gift! Also the website is extremely user friendly. As a first time customer I was very impressed how well the ordering process guides you threw step by step. GREAT work!!!

I recently bought a gift share for my partner from leading edge gifts. I found the company to be extremely helpful from currency conversion to delivery.
My partner was thrilled with the gift share she received .
The staff were very helpful and always responded to my emails promptly they made buying the gift share very easy.
They have a fantastic range of gift ideas.
I would highly recommend LEADING EDGE GIFTS for that unique gift.

It is an absolute pleasure doing business with Leading Edge Gifts! I have used their caricature services to create unique icons for fun and crazy business cards; purchased individual shares of stock to provide to key clients; and have had them draw professional pictures from old photos to provide to family members as gifts. The service is always impeccable, the quality is outstanding, and delivery is timely. I will continue to utilize their services, and highly recommend them to all.

This is a company with top notch customer service and top notch quality of products. My company and my real estate agents have purchased many caricatures from them and they are far superior in quality then any of the other companies work that I have seen. I have also purchased several framed stock certificates with custom engraving and they are beautiful!

I would recommend them and do recommend them to everyone!