Leadpower Company Inc

There were actually refunds owed to Mr***, the first was for overpayment for DMV fees in the amount of $and the second refund owed was for $for overpayment of his vehicle.We have refunded both amounts to Mr*** and apologized for any confusion. We look forward to working
with him again in the future

We have offered to pay 50% of the cost for seat repair
and 100% on an AC deodorizer treatment

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the dealer charged for replacing a working ABC pump.I am asking refund for thatI have the text messages that show they did not re pond fro request to fix the faulty systemI took car for local mechanic they fix it for meI had to pay $extra on top the $i paid for the dealer
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me providing that the offer made is not only to cover the total cost of the repair to the torn section of the seat, but also that they take resonsibility for a warranted quality repair The offer should also include covering the cost of the AC deodorizer treatment that they previously agreed to I will wait for the business to perform this action and if it does, will consider this complaint resolved
Regards,
*** ***

We are sorry to hear that Mr*** is still experiencing problems with his vehicle and understand how frustrating issues like this can be. When we last spoke to Mr***, he explained that his vehicle’s ABC system was again,not functioning properly. We asked him at that time
to bring thevehicle back to our Service Department and allow us to diagnose the current issue; Mr*** declined our request and asked that we refund the cost of the first repair. Based on Mr***’s complaint, it appears that there has been some misunderstanding, we would very much like to work with him and repair his vehicle.We would like to encourage Mr*** to get in touch with our Service Department as soon as possible so we can inspect his vehicle

Unfortunately, we have not been able to reach the customer to discuss this matter, we will continue to call and hope to get in touch with her soon

Normally when a customer has a total loss situation, the lender notifies the dealership so that any ancillary products may be cancelled and the applicable refunds applied to the customer’s outstanding balanceThis in combination with the ensuing insurance settlement ultimately determines the amount
of potential shortage remaining which is then covered by the GAP policy.In this case notification from the lender was either not received or it was misplacedRegardless, Mr*** attempts to contact the dealership should have resulted in an expedited resolutionThe ancillary products have now been cancelled effective on the date of loss and the resulting refunds have been mailed to the customerIn addition the deficit balance which would have resulted had the process been properly completed is also being mailed directly from the GAP company.While we have numerous checks and balances in place to prevent this sort of mistake from occurring, in this case we failed to provide the level of service which our customers both deserve and expect and for that, we sincerely apologize.*** ***Finance DirectorBerglund Automotive Group

"line-height:111%,sans-serif>All issues have been fixed and the vehicle has been returned to the customer

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company has not contacted me in regard to matter as indicated in their response; my contact number is [redacted] or [redacted]. I am awaiting response from them.

When our General Manager first spoke to Mr. [redacted] about making keys for the vehicle he informed him that per Mercedes Benz policy, we would need a Title showing Mr. [redacted] as the owner of the vehicle. Mr. [redacted] assured him that he had a Title in his possession.  When the vehicle...

arrived, the only documentation made available to us was a Bill of Sale.  We contacted Mr. [redacted] and let him know that we would be unable to make the keys he requested because we did not have the Title we had discussed before the car was towed to our store.  We are sorry that Mr. [redacted] is unhappy, had we known up front that there was no Title to the vehicle, we wouldn't have advised him to have the vehicle towed to us.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
This is the same offer I received and rejected before my complaint to the Revdex.com and nothing has changed since. I am not in any way responsible for the damage to the   upholstery in my automobile and should not be required to pay 50% of the cost for the repair due to their negligence.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 the dealer did not responded in mannerly time I had to take my car to local mechanic they fixed the problem  with coordination with Winston sale dealer.  I hired a lawyer to discuss the matter with Roanoke dealer, he is going to get in touch with them next week. the following are his contact  information:[redacted]
[redacted]
[redacted]  [redacted]
[redacted]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] As of 10/5/2016, no check has been received  Check has been received now.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are very sorry that Mr. [redacted] is unhappy, we are certainly not in business to turn people away and try to help in every way possible.Mercedes Benz requires Dealers to have a Title to any vehicle before a key is made, if another Dealer chooses not to follow the rule, that is their choice.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To re-state our previous response, we requested Mr. [redacted] bring his vehicle in so we could access the problem but he did not.Without having been able to inspect the vehicle and diagnose the problem it was currently having, it is impossible for us to determine the cause.

Berglund's Lynchburg Platform Manager [redacted] has left messages on the phone number provided.  We would like to send a refund to the customer for the cost of the battery in the amount of $167.00.We will mail this check to the as soon as the customer confirms the address to which it should be sent.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
That's a straight up lie I sent the same documents that I took to another dealer in [redacted] Mercedes in [redacted] and and they said they would order the key for me  and to point out since sending my car to [redacted] to Mercedes Benz of [redacted] the car is fixed and found out didn't need a key it was an ignition fuse had they bothered to check the car I wouldn't have had to spend over six hundred dollars in towing I do not accept these lies from this dealership I went through hell with them and it's not right it seemed very racist to me!!!!

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The other dealer saw the same title I sent you guys stop the lies please you guys made no effort to check the car out now your just being untruthful how did one dealer fix the car in one day where you guys told me I shouldn't even waste my money stop it you cost me money because you were either racist or assumed the car wasn't fixable I'm not taking this anymore I did everything I was supposed to do and if I never produced the title along with insurance and bill of sale then why was I told that you would order a key and then I had to come in and pay cash and also that the shop couldn't program the key this is not going to be easy for you all to just brush me off to the side I'm sorry it don't work like that I need some answers and I want to know why and who ever is responding to this is a liar and I would tell you to your face your a liar !!!!