Leadpower Company Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I consider this complaint resolved.
Regards,
[redacted]

I was responding to a claim in your system and was trying to update it before sending and I thought I had to hit proceed to do the update but it was sent before I had a chance to add my comments.Here is the additional comment that was intended.I do accept the reply from Berglund Luxury.  What we did not appreciate was that we made three personal visits to the dealership describing our problem and they told us they had nothing to do with it, it would have to be dealt by the Gap company.  I also called the dealership three times and was told the same thing.  When we purchased another vehicle from them after the loss of our vehicle we discussed our problem about seeking the funds that were owed to us.I called [redacted] several times, because they were the lien holder for the vehicle that was wrecked, they said they sent a fax to Berglund in October 2016, January 2017 and in March of 2017, nothing was ever done.  They made contact with one of the claim companies and they stated that Berglund had possession of one of the checks that was to be sent to me in October of 2016 and I never received it.  When I recently brought this up they denied it receiving the money.I even followed up with a phone call a day after the fax sent in January of 2017 and told them that [redacted] had sent fax noting that they needed to take action and they were ignoring them.  I received a follow-up call the next day and did not get the name of the person from the dealership, but they assured me that it would be taken care of immediately, that never happened.I am glad that we finally were able to collect the amounts owed to us for eight months after we contacted the Revdex.com, but we feel that we were taken advantaged of over and over.  This is not what I would call a "best business practice" for a customer who bought their last three cars from Berglund.[redacted]Please respond so that I know you have received this.

We are processing a refund check in the amount of $282.62, this is the full amount Mr. [redacted] has requested. We apologize for any inconvenience Mr. [redacted] has experienced.His check will be mailed by COB 9/20/16.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the checks.
Regards,
[redacted]

We will be happy to cover the cost of repairing the worn
section of Mr. [redacted]’s seat at no charge to him.  Unfortunately, we will be unable to guarantee
that the leather will match perfectly due to normal wear and fading that
leather in the vehicle has experienced over the course of the last 8 years.