LeafFilter North of Pennsylvania Inc - Pittsburgh

Great product, took care of my problem

I purchased the LeafFilter gutter protection in April, 2018. The salesperson claimed the gutters in the back of the house which are inside a breezeway will be protected from clogging. False claim and I should have known better. Every time it rains I get showers and showers of water inside the breezeway. I can't keep anything on the floor and it is all lined with buckets to catch the rain that the supposed gutter system is supposed to keep out. The sales rep came back out on April 22, 2019 so I could show him what him gutter protection is NOT doing. He admitted that it doesn't work unless there is sun to keep the gutter protection system sealed. They could have told me that thousands of dollars before and also before they made the false claim that their produce would keep the rain out of the breezeway. Total loss of money and complete disappointment. I have since removed their horrible product from the gutters in the breezeway and just let the water go down the gutters and drain.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. A technician came to the house and installed the high flow screen It appears to have helped the dripping situation Prior to this, several calls were made to me to discuss the solutions to resolve the excess dripping.
Regards,
*** ***

We have investigated the customer's concern and worked through the local service representatives to execute a follow up serviceThis was performed last week

The customer's contract is for new gutters; also for new fascia in one small sectionWork was completed in We have inspected the customer's installation and found that the roof lacks dripedge and fascia wrap, which is likely leading to moisture rotting out his fasciaDripedge and fascia wrap
are not within the original scope of contracted work and furthermore, our recommendation would be for a professional roof to inspect and address these roofing concernsCustomer has agreed to reach out to a rooferIf the customer should have any additional questions about his installation performed by LeafFilter, he can reach out at any time

We are committed to maintaining the privacy of your information and have taken many precautions to help safeguard it. We continually evaluate and modify our practices to enhance the security and privacy of your information and are currently working on implementing new measures to prevent
recurrence of this incidentIf the customer would like to speak directly with a company representative in regards to this, please call *** and ask for the National Director of Installation Services

We have reached out to the customer and addressed their concerns with the leaking gutters with a service call earlier this weekThey do have one persistent area that we are scheduled to take care of next week when the customer will be home. The customer has indicated they were satisfied with
our visit this week and we have assured them we will be out next week to address the one persisting area of concern

To whom it may concern,I have spoken with Mr*** again today He confirms that we did in fact fix all of the installation issues
The one issue left over is the black streaking or tiger striping that Mr*** told me he had before the LeafFilter Installation I told him that the tiger striping is absolutely NOT from the LeafFilter and when I answered him and told him that we would not power wash the gutters, he told me he would spread bad reviews and "maybe that would make me do it"! Either way, we did fix all issues and we are always, always available to address LeafFilter issues only.Respectfully,*** ***VP of Installation

To respond to the customer's rebuttal we have tried to call the customer multiple times to attempt to come to resolution We have not gotten a response as of this rebuttal For that reason we will attempt to address the points the customer has made.The customer claims we never installed new filters this is not correct We did indeed install new product The inserts into the product were installed upside down Typically this isn't an issue but it can be under the right circumstances As soon as it was discovered we corrected the mistake as the customer acknowledges.The customer has referenced the service history on the job It seems to match our records as well While it is not ideal to require service, we contend that we have acted responsibly in responding promptly upon each request We believe this is the level of service that consumers deserve as our customer.The customer references names of who he has spoken with and his records once again seem accurate.To summarize, we have provided a product as contracted and serviced the installation upon request As the customer is not allowing us to come out to investigate his concerns at this time, we are not able to address his concerns We welcome the customer to call our service department at 1-800-749-for further assistance

We received the complaint from the Revdex.com and then reached out to the customer Based upon the discussion with the customer we scheduled to come and service the installation We did indeed perform the service on 8/and since have left a message with the customer as a follow up to work
toward making sure our actions have resolved the concerns the customer had reported

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On Fri, Oct 7, at 12:AM, *** *** ***> wrote:Mrs ***,The LeafFilter North, Inc Company has never met their part of the original contract. They never installed new filters, but installed ones that were made incorrectly and in need of repair. Thats what their installers told me upon completion of their first days work. They asked for and I gave them permission to return and complete the necessary repairsThe installers did this in a timely manner.However, this was just the start of problemsI have in my possession their service cover sheet and will forward to you as an attachmentThis cover sheet details some of the problemsI will send as soon possible. I have in my possession five e-mails discussing the problems between mid August and late SeptemberSome of the parties involved in the notes include, Emily K***, Scott G***, Pat C*** First let me send the Service Cover Sheet to you and then we can talk about that

Wonderful product! but good luck getting anyone in service to bother helping when you need them. I've had to call 4 times now because something was messed up with the installation and nothing has been done. 4 months later.

A COMPLETE WASTE OF TIME AND MONEY!!! Take the day off to wait for installers and low and behold a know show. Give a *** story and don't show!! Anyone who reads this, DO NOT buy the product!!! NO ONE calls you back, don't waste your money!

We have a verbal agreement with the customer on how to resolve the complaint.  We are currently working on executing the written agreement and have sent it to the customer for review.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Leaf Filter did indeed come and install new filters and corrected most of the problems, however, there is still a problem at the garage gutter.  When it rains, the water drips underneath the gutter.  I have sent an email to the person who did the repairs, but have had no response.  There was a message from Mike at Leaf Filter, and I will call home today to see what can be done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

12458747, and we are still working out the details.  I hope we can resolve this issue fairly quickly.  I am waiting for a response from the company because the agreement needs revised.
Regards,
[redacted]

To whom it may concern,The issue was resolved on June 22nd, 2015.  All services issues were addressed.Respectfully,[redacted]VP of Installation

We have reviewed the complaint submitted by the customer.  We have also spoken to the customer in an attempt to rectify the customer's concerns.  In reviewing the information available and speaking to the customer we were able to how to best service the customer to rectify the issues. We...

requested to come to the property to inspect exactly what product is not meeting factory specifications as per the written warranty.  The customer declined our request.  While the concerns expressed by the customer do not qualify for the customer's requested solution, we did provide an alternate solution that included replacing any product requested by the customer at no cost to the customer.  The customer declined our offer.We provided a contracted service for the client two years ago.  Since installation we have never refused to provide service requested by the customer.  And although the customer's request does not meet the warranty terms, we have provided a no cost solution to the customer in a good will effort at improving the customer's experience.

I have spoken to Ms. [redacted] today (3/2/15) atapproximately 1:00p EST. Per our discussion today, it has been agreed that shewill be taking care of any alleged damage/concerns with the driveway herself,as this would not be an issue caused by our system or the work we performed ather home....

 Ms. [redacted] did state there are areas where the LeafFilterTMseems to be buckling. We have agreed to have a localrepresentative come out to her home to inspect and address concerns with ourinstallation as necessary. She has agreed that it would most effective to waitfor several consecutive days of warm weather before we do so. We have opened anew service on this and are tracking it through our Service Department In closing, it has been agreed that the concern with thedriveway will be addressed by the homeowner and we will address any possibleservice concerns with the LeafFilterTM system through our Service Departmentas soon as the weather permits. If the customer should have any furtherconcerns, she is welcome to call us back for us to address with her.  Sincerely, [redacted]Vice-President of InstallationLeafFilterTM North, Inc.

Based upon reading the customer's rebuttal, we can certainly see that he is frustrated.  We installed his product in the fall of 2014.  We do not have any documentation of the customer reporting concerns until December of 2015.  At that time we did go out for no charge to assist the customer.  Then a significant period of time went by before the next documented report from the customer of July of 2016.  At that service we reported to the customer that he did not have adequate drip edge and therefore he was getting water behind the gutter.  Neither component was one we provided or installed as part of our gutter protection contract.  The customer did express his frustration and we have been working with him since that time to arrive at a solution comfortable for both parties.  That solution has involved us providing additional work at no cost to the customer!We do understand that the customer is frustrated because he has made a significant investment into his home and is experiencing an issue.  And even though the issue is NOT a result of the work we have contracted to do, we have offered to correct the issue at no cost to the customer.  While the customer has requested a refund of his purchase price, the pre-existing condition he is experiencing does not qualify for relief under his gutter protection warranty.  But we have indeed offered a no cost solution to the customer but have not been able to get the customer to allow us to execute the solution.Based upon the following facts we request the issue be closed.  One, the customer's complaint is not a result of the work we performed installing gutter protection.  Two, in the interest of satisfaction we have offered the customer a no cost solution to correct his issue.  Three, the customer will not let us execute the solution on his behalf.  And finally, the issue is not covered by his manufacturer's warranty.