LeagueSafe, LLC

Initial Business Response /* (1000, 5, 2015/07/09) */
Mr. [redacted] opened a ticket with us on September 7, 2014.
Within the ticket he requested a refund for a fantasy football league that he was a part of which used our service to house the league funds. His refund request was after his...

league's refund deadline, so we attempted to contact the league manager, Jesse [redacted], to attempt to obtain approval for a refund on Mr. [redacted]'s behalf. This is our standard procedure for any refund requests made after the refund deadline.
Mr. [redacted] did not approve the refund for Mr. [redacted]. From there it was quite obvious that this was a conflict between two members in a league.
Our terms of service clearly define payment refund dates and availability, as well as define how we will not intervene in personal conflicts that arise between league members. With his submission of payment to the league, Mr. [redacted] agreed to accept these terms of service.
The issue was closed on September 8 on our end.
The reason that Mr. [redacted] received a payment reminder email from LeagueSafe this season, is that his commissioner used the rollover feature on our site to create a new league, while keeping the same members from last season. A notification went to last year's members.
Mr. [redacted] has the option to log in to his LeagueSafe account and click "Cancel Invite" next to the league name on his list of leagues. In this particular case we will remove him from the league, so he does not receive any future emails. We will also remove his account from our system.
We're sorry that he did not have a good experience with LeagueSafe, based on his poor experience with his league's commissioner. Our customer service team followed proper protocol in this matter.
Please let us know if there are any other questions.
Mat [redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though I think their explanation is not sufficient and they try and blame me for this by telling me that I can log into my leaguesafe account and click cancel invite, I am just sick of dealing with this. Frankly, they have wasted enough of my time and, in my opinion, tried to get me to pay another $50 that they did nothing to earn. Not to mention their apology was about as lame as can be. I asked for 2 things, an apology, (which I did not get) and to be removed permanently from their system, which they claim they did. 1 out of 2 isn't bad for them, so I will just accept it and move on.
Thank you.

Initial Business Response /* (1000, 9, 2014/10/01) */
Mr. [redacted] contacted us on September 9, 2014, to inform us that the issue was resolved.
LeagueSafe is not a dispute resolution service, and we clearly state in our Terms of Service the...

following:
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LeagueSafe is never responsible for resolving disputes between a league commissioner and league members, or between league members. LeagueSafe always recommends that intra-league disputes be resolved internally. In the event of a dispute that cannot be resolved between league commissioners and/or members Wholly at its own discretion, LeagueSafe may choose to take the actions (including inaction) it deems most appropriate to protect the integrity of the league's funds.
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In this specific case, our customer service representatives correctly followed our protocols in accordance with our terms of service.
In this case, Mr. [redacted] ultimately reached an agreement with his league commissioner without involving LeagueSafe, which was the correct course of action.

Initial Business Response /* (1000, 8, 2014/10/01) */
Mr. [redacted] first contacted us on September 7, 2014, requesting a refund due to a conflict he was having with his league commissioner. LeagueSafe's policy is not to get in the middle of such disputes, for the simple reason that we cannot...

possibly know which side is telling the truth.
Here is the applicable section of our Terms of Service related to dispute resolution:
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Intra-league disputes
LeagueSafe is never responsible for resolving disputes between a league commissioner and league members, or between league members. LeagueSafe always recommends that intra-league disputes be resolved internally. In the event of a dispute that cannot be resolved between league commissioners and/or members Wholly at its own discretion, LeagueSafe may choose to take the actions (including inaction) it deems most appropriate to protect the integrity of the league's funds.
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Our refund policy is very clearly stated in our Terms of Service, which are easily viewed by clicking a link at the bottom of any page of our website.
Here is the applicable section as it relates to our refund policy:
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Refunds
LeagueSafe honors refunds any time prior to the League Payment Deadline. Members who wish to request a refund must notify LeagueSafe prior to the League Payment Deadline. After the League Payment Deadline, refunds are not allowed unless approved by the league Commissioner. This measure safeguards the league against Members who might wish to pull their funds from the league when it becomes apparent that their team isn't performing well.
Refunds are not allowed after the Season Payment Deadline, unless authorized by the Commissioner.
Refund requests should be made by contacting customer service via the link found at the bottom of most pages of the LeagueSafe site.
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Mr. [redacted]'s League Payment Deadline was August 15, 2014. He did not request a refund from LeagueSafe until September 7, 2014 - well after the deadline. Our customer service agents followed the correct course of action, contacting the league commissioner to seek approval of Mr. [redacted]'s refund request, as per our Terms of Service.
The league commissioner did not grant approval of the refund request, and therefore LeagueSafe took no further action.
We have acted in accordance with our Terms of Service every step of the way, and we stand by our Refund Policy. We would like to reiterate that we are not a dispute resolution service; we are merely an escrow-like service that handles entry fee payments and payouts for fantasy sports leagues.
Furthermore, Mr. [redacted] stated in his initial correspondence with LeagueSafe the following:
"The League Manager basically stole my money and did not allow me to play in the league. I am requesting a refund immediately before I have to notify my Credit Card and the Revdex.com. I know that it is not your fault, but you allow this league manager to use your service, so I am assuming you will take action to remedy the situation."
While it is unfortunate that Mr. [redacted] has apparently had a conflict with the commissioner of his fantasy football league, any complaints and actions taken by Mr. [redacted] should be directed towards the commissioner, not towards LeagueSafe.
Initial Consumer Rebuttal /* (3000, 10, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bottom line, my payment was sent to this company and not the league manager. They accepted the money and did not provide the services that I paid for. Further, they have not provided any remedy and they have not tried in good faith to get the league manager to resolve the issue. In fact, the league manager has already replaced the team I paid for and has not provided any refund. Because I paid my money directly to leaguesafe, I feel they are responsible for providing a refund as I did not receive the products or services which I paid.
Final Consumer Response /* (3000, 14, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It really doesn't matter at this point. It is apparent that LeagueSafe is not interested in resolving this and I am just totally wasting my time. Bottom line, they took my money and did not provide ANY service or goods in return. I have asked my credit card company to investigate and provide a refund if they feel the same.
I would like to thank the Revdex.com for their assistance and efforts on this dispute and hopefully anyone who is considering paying their money to LeagueSafe will think twice before wasting their money.
I know that I will never use their service (or lack of service) ever again and nobody I know will if I have anything to say about it.
You may close this dispute if you would like. It is apparent it is fruitless to continue wasting my time. If they really cared to resolve this, they could by simply investigating what happened. Then they would see that I am right and deserve to have my money returned.
Final Business Response /* (4000, 12, 2014/10/07) */
We understand that Mr. [redacted] is frustrated, but unfortunately LeagueSafe is not responsible for resolving his dispute with his league commissioner. The central point here is that LeagueSafe is not a dispute resolution service, nor do we guarantee any of our Members' transactions. All league members agree to both our Terms of Service, and the league settings chosen by their commissioner, before they make their payments. In fact, we encourage owners not to make a payment if they disagree with any of the settings chosen by their league commissioner. The commissioner is solely responsible for registering his/her league, sending out payment invitations to league members, and allocating payouts to league members at the end of the season.

For a further illustration of how/why we can't get involved in disputes between league members and/or between league members and commissioners, consider the other side of this situation. For every crooked commissioner, there are an equal number of unscrupulous owners who attempt to back out of fantasy leagues when it becomes clear their team is underperforming, or if they draft poorly. We are in no way suggesting that this is the case with Mr. [redacted] - the point is that we can't possibly know which party to the argument is telling the truth. We encourage Mr. [redacted] to understand that we have a duty to all of our members, including commissioners, to protect the integrity of the league's funds.
We have safeguards in place to protect league owners (most importantly, our Majority Vote Payout Rule, which requires league members to vote to approve the commissioner's end-of-season allocation). On the other hand, we also must attempt to protect commissioners against dishonest owners - we do so by allowing commissioners to modify their refund deadlines and by requiring their approval for refund requests made after such deadline.
Consistent with our internal procedures, we have offered an alternative solution to Mr. [redacted] for resolving the issue since his commissioner refused his refund request. We will grant full refunds to all of the members of this league, including Mr. [redacted], so long as a majority of those members vote to approve disbandment of the league and the subsequent refunding of all payments made into the league.
We believe we have acted both in accordance with our Terms of Service, and in good faith, as we attempted to work through this issue with Mr. [redacted]. Again, we would encourage Mr. [redacted] to resolve any further dispute directly with his commissioner. We would be happy to grant a full refund as soon as we receive approval from either his commissioner or a majority vote from his league members.