Leckner Nissan

This delaership is the epitome of cons-man ship. I initially visited Leckner to purchase a used Jeep grand Cherokee. After test driving the vehicle twice I made an offer which they accepted.
Boom , I had allready arranged financing with my bank and all they had to do was agree. To make a long story short they called me a day later and said there was a problem with the financing. (the real issue was the fact they could not get out of me what they wanted to ) I have a degree in financing so I played along .
According to Leckner the vehicle had NEVER been in an accident. Upon inspection I learned it had obviously been involved in an accident.
1. They had rigged coat hangers to hold the front bumper in place.
2. The vehicle failed inspection because the brakes were faulty, the rear ;icense plate light was missing, the windshield wipers did not work and there was a leaking rear shock assembly which could caused an accident if the vehicel were driven at high speed.

When I notifed a manager at Leckner of these issues she said " let me know when you get these issues fixed".

I laughed and told them the vehicle would be on their lot later that same day.

Needless to say Leckner lost my sale for that vehicle and future business. beacause I have purchased two Cherokees since this incident from another dealership .

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThough the delay was not due to [redacted] state's taxes but rather lack of training and effort on Leckner Nissan part Regards, [redacted]

Mr [redacted] has an active Leckner rewards Maintenance Plan, the plan clearly states that the Plan is good at any Leckner locationWe have Nissan locations in Northern Virginia and BaltimoreThe sole purpose of the written agreement is to make sure the Buyer understands the rulesI will be more than happy to go over the written agreement in person with Mr***.Sincerely,Robert G [redacted] General ManagerLeckner Nissan

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not need, nor have I requested, assistance in understanding the language of the plan The issue "offer" does not address the issue at hand, which is that I was mislead by the verbal statements provided to me by an employee of Leckner when making my purchase Dealers commonly offer plans that provide services at any franchise location, and I have purchased such plans in the past from other dealers I specifically inquired of the sales/financial representative of Leckner whether I would be able to use the plan in [redacted] where I live, and I was repeatedly told that the plan does include the ability to receive services at "any Nissan dealership." Explaining the details of a written plan to me does not negate the verbal commitments made to me by Leckner on the date of purchase Leckner engaged in a deceiving and dishonest business transaction with me, and the offer to subsequently read a written document with me is both insulting and completely fails to address the deceptive manner in which this entity engaged with me.Moreover, this "offer" is not an offer to settle the dispute, but is a continuation of the disrespectful and very unprofessional treatment I have received from this business I have been laughed at by a Leckner employee with whom I attempted to address my concern because she felt the amount of money that Leckner deceptively took from me was not a significant amount, and now Leckner chooses to completely disregard the issue I have raised by neither apologizing for its unprofessional conduct or attempting to rectify the issue In summary, I consider the "offer" to be a belligerent response and a refusal to actually address the issue at hand, which is deceptive business practices on the part of Leckner that resulted in me purchasing a service package that differs from the verbal promises I was made by the entity Regards, [redacted] ***

I am attaching information regarding the Daniel E Moran Revdex.com case # [redacted] – Leckner Nissan In the paperwork, I have attached the [redacted] signed by the customer stating that they read and understood the [redacted] on the vehicle they purchased I am attaching the page where it states the vehicle warranty is in fact still in use in addition, we provide a day mile warranty on our preowned vehiclesThis vehicle passed [redacted] and [redacted] inspection at the time of saleThese are both state regulated and are completed outside of Leckner Nissan Neither inspection stated anything about parts changed, engines removed, pans placed incorrectly These inspections would have been completed at the time of sale and when the vehicle was titled in **The customer went to a place in [redacted] months after the purchase of his vehicle The customer did not bring the vehicle back to us, nor did they contact us at the time of the work being done, I have no idea as to what work, nor where work was performed months after the purchase of this vehiclePlease let me know if you have any questions, comment or concerns with this email or the paperwork that I have attachedSincerely, Mary [redacted] F*Mary [redacted] F*Owner Loyalty Manager Leckner Auto [redacted] ***Direct: [redacted] Email: [redacted] #iluvleckner

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
I was contacted contacted by Leckner Nissan regarding complaint ID ***The Sales Manager called me
and his response to my complaint was that he agreed that it seems like a advertising but said that's the car sales business and that all dealers do it so they have to also to stay competitiveThat being said, yes they called me but nothing was resolvedThey didn't offer to make it right or anything like that and I went and bought a car someplace else
Regards,
*** ***

Hi olivia, I qant to thank you and the Revdex.com for helping me resolve my issue with Leckner Nissan. I apoke with their new manager DJ B***, and we came up with an accurate monetary refund for the diffrence in the price. He wrote me a refund check for *** This
made me very happy. I appreciate your time and thank you again. If I need to fill out another form for the reaolved issue let me know and/or send me the link.Thanks again*** ***
***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Christi T called from the business stated that a refund in the amount of $*** was mailed out yesterdayShe stated that it took longer to process because of the tax's and fees they are based on the state that the vehicle will be tagged

On 10/6/16, I had an appointment at Leckner Nissan in Stafford, VA to hopefully purchase a used Jeep Grand Cherokee they had for sale The purchase was through *** *** *** *** When I arrived, I introduced myself to the sales manager who stated he was a veteran himself Up to that point, Jorge, a salesman was helping me and I found him to be very courteous and an excellent salesperson The manager asked me what my previous offers were on my trade-in I told him 23k and 25,5k and he said if we get something in between those figures we'll have a deal? I told him "yes." Jorge left and was gone a long time The manager came back and offered me 20k for my car According to ***, my car was retail 27k and tra25, I told the manager I couldn't go that low He asked me what about 23K? Would we have a deal? The deal was to trade in my car for the Jeep I told him no to 23k He then asked, what about thousand? Would we have a deal for thousand for your car? I said "yes." The manager left and said he had to call his GM and ask I didn't believe him but I said okay He came a few minutes later and told me the GM said no He stated the Jeep was a 75th anniversary edition I don't think it was according to my research, it was a And then he told me to go to ***, where I received the thousand dollar offer and get another offer from them and bring that back so he could show his GM I asked how that would help since it was not an offer for thousand At this point, I really felt like I was being taken advantage of I was a female vet trying make an honest purchase for a vehicle I had medical reasons for trading in my vehicle and they knew that I didn't mind them making a few thousand dollars off of me, but seven thousand dollar's was too much Because of the way I was treated by this company, I do not recommend them

Hi olivia, I qant to thank you and the Revdex.com for helping me resolve my issue with Leckner Nissan. I apoke with their new manager DJ B***, and we came up with an accurate monetary
refund for the diffrence in the price. He wrote me a refund check for *** This made me very happy. I appreciate your time and thank you again. If I need to fill out another form for the reaolved issue let me know and/or send me the link.Thanks again*** ***
***

Mr*** received a full refund for the flat cancellation of his GAP Contract, and had his check for $*** in hand on Weds 1/3/as he chose to come in and pick it up rather than having it sent via *** or MailWe believe this issue to now be resolved and sincerely apologize for the delay and
any inconvenience this has caused him

The customer contacted Revdex.com and said this has been resolved directly by the business

The focus of this complaint revolves around the 5th page of the Leckner Nissan provided scanned documents, which clearly shows that the vehicle was sold under the conditions of having a Full Manufacturer's Warranty. I've reattached that document and titled it "Leckner Nissan Warranty Affirmation".
Mary is correct in stating that I never brought the vehicle back to Leckner Nissan. The vehicle was instead taken to a ** dealership since it was believed to have a valid warranty. It wasn't until after the inspection of the vehicle that [redacted] determined the extent of repairs needed and the state of the vehicle sold to me. The vehicle was deemed to need immediate repairs to avoid permanent, catastrophic damage to the transmission and that those repairs were not covered by the warranty because the transmission pan and internal servicing indicator were not properly installed. Therefore, given the newfound knowledge of the vehicle's condition and the immediacy of the required repairs, the vehicle was repaired at [redacted] 
I've also attached a document titled "Leckner Nissan Truecar Advertisement". In the document, you will see a box that highlights that the [redacted] which was sold to me was noted as being "serviced here" (i.e. at Leckner Nissan). This document is presented merely to highlight the fact that given the evidence provided by ** Waldorf (that the vehicle was serviced improperly) and that the vehicle was clearly serviced at Leckner Nissan, I had no confidence in Leckner Nissan's ability to conduct repairs to the vehicle.
Lastly, state vehicle inspections have no bearing on the improper installation and servicing of a vehicle transmission pan/fluid. The ** Golf has a closed transmission and this is not inspected as part of an emissions check in any state.
I agree that a [redacted] was provided to me and that it indicated more than 1 owner. However, I documented in the original complaint the fact that the vehicle was advertised as having "1 owner" when in fact it did not. This part of the complaint isn't particularly relevant to the overall resolution.
To resolve this complaint, Leckner Nissan can:
1. Refund $[redacted] for transmission repair conducted at [redacted] 2. Purchase ** Extended Service Platinum Service Contract in my name to cover future mechanical malfunctions arising from improper vehicle repairs and ensure the peace of mind expected for a vehicle which was purchased as having warranty coverage 3. Conduct an internal company audit to find root cause for selling such a vehicle. A thorough inspection upon vehicle receipt should have provided clear indications that this vehicle had been involved in an accident.
Alternatively, Leckner Nissan can: 1. Refund $[redacted] for transmission repair conducted at Waldorf ** 2. Buy back vehicle for original purchase price minus mileage depreciation @ 5 cents/mile (based off of [redacted] depreciation for this vehicl
Regards,
[redacted]

The vehicle that the customer had inquired about “[redacted]” had undergone extensive aftermarket modifications to include LIFT KIT/35INCH RIMS 4/ GRILL and LIGHTBAR.  The vehicle had just received the modifications and the website didn't reflect the upgrades at that time. The website made no...

reference to any of the modifications. To not misinform customers the following is listed in the description of all vehicles: "Any dealer installed options are additional where applicable."  I have contacted Mr. [redacted] and he understands and realized the description had not yet been changed to represent the additional equipment. A replacement truck has been offered to Mr. [redacted] at the original advertised price in its base package. Mr [redacted] informed us that would not be necessary because he has already made a purchase elsewhere.

COMPLAINT SUBMITTED ON 1/10/17[redacted]ID  [redacted] I have reached out to Mr. [redacted] and asked him what we can do as a dealership to help him with his complaint.  He has no interest in removing these reviews. When I asked him what we needed to do to satisfy him he said, “nothing, I will never do business with your shady dealership and I’ve already bought another car”. I asked him if he has already purchased another vehicle why he was bashing us all over the place and his response was “car dealers in general are shady and since you wasted my time, I’m letting everyone know.” Bottom line, I got nowhere with this guy. His mother was in the car business for over 30 years, he more than most should understand this business. Any help you can provide at this point would be appreciated.  Sincerely, Mary [redacted]Mary [redacted]Owner Loyalty Manager Leckner Auto[redacted]Direct:  540-628-2857Email:   [redacted] #iluvleckner

Mr. [redacted] has an active Leckner rewards Maintenance Plan, the plan clearly states that the Plan is good at any Leckner location. We have 2 Nissan locations in Northern Virginia and Baltimore. The sole purpose of the written agreement is to make sure the Buyer understands the rules. I will be more than...

happy to go over the written agreement in person with Mr. [redacted].Sincerely,Robert G[redacted]General ManagerLeckner Nissan

We apologize for any inconvenience this has caused Mr. [redacted].  We did however get a signed credit application from him which gave the dealership the authorization to run his credit to secure financing, and there is no limitation to how many banks we can send to. Unfortunately, we were unable...

to get the financing secured through Nissan Motor Acceptance, and had to inquire with additional banks to see whom would accept Mr. [redacted]'s loan.  We cannot control what kind of credit inquiry each of those banks run and if they are hard hits or not. We will submit three letters on our letterhead to the three major bureau's ([redacted], [redacted], and [redacted]) requesting that they remove the hard hits run by Leckner Nissan telling them it was run in error, but we cannot guarantee if or when they will be removed.

Good morning -
 
I have read the complaint and from what I can see, the customer is upset with the time spent at the dealership, and feels that there are mechanical issues that have not been addressed prior to the sale of the vehicle.
I...

apologize that our customer's time was not well managed by us.  I would hope that our staff would follow up with our customers within the time frame given to a customer.  As far as the MD inspection...  We are a VA business and all of our vehicles are given a VA state inspection prior to the sale of the vehicle.  All other states are done by the customer.  This is usually explained in finance with the signing of the MD title paperwork.  I am sorry for the miscommunication in this customer's process.  Tag and title will follow up with a customer while they are on their temp tags.   
I see that the vehicle passed the Leckner multi-point inspection, VA state inspection and MD state inspection.  These three inspections are very intense and cover the entire vehicle.  If I have misenturpreted the passing of any of these, please let me know.  I would be happy to have the vehicle brought into our shop and address any mechanical issues that are listed on any of these inspections.
 
We pride ourselves on selling and maintaning safe vehicles for our customers and their families.

[A default letter is provided here which indicates your...

acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Though the delay was not due to [redacted] state's taxes but rather lack of training and effort on Leckner Nissan part.
Regards,
[redacted]