Leckner Nissan

I am attaching information regarding the Daniel E Moran Revdex.com case # [redacted] – Leckner Nissan In the paperwork, I have attached the [redacted] signed by the customer stating that they read and understood the [redacted] on the vehicle they purchased.  I am attaching the page where it states the...

vehicle warranty is in fact still in use in addition, we provide a 30 day 1000 mile warranty on our preowned vehicles. This vehicle passed ** and ** inspection at the time of sale. These are both state regulated and are completed outside of Leckner Nissan.  Neither inspection stated anything about parts changed, engines removed, pans placed incorrectly.  These inspections would have been completed at the time of sale and when the vehicle was titled in **. The customer went to a place in ** 7 months after the purchase of his vehicle.  The customer did not bring the vehicle back to us, nor did they contact us at the time of the work being done,  I have no idea as to what work, nor where work was performed 7 months after the purchase of this vehicle. Please let me know if you have any questions, comment or concerns with this email or the paperwork that I have attached. Sincerely, Mary [redacted]Mary [redacted]Owner Loyalty Manager Leckner Auto[redacted]Direct:  [redacted]Email:   [redacted] #iluvleckner

Good morning -  I have read the complaint and from what I can see, the customer is upset with the time spent at the dealership, and feels that there are mechanical issues that have not been addressed prior to the sale of the vehicle.I apologize that our customer's time was not well...

managed by us.  I would hope that our staff would follow up with our customers within the time frame given to a customer.  As far as the MD inspection...  We are a VA business and all of our vehicles are given a VA state inspection prior to the sale of the vehicle.  All other states are done by the customer.  This is usually explained in finance with the signing of the MD title paperwork.  I am sorry for the miscommunication in this customer's process.  Tag and title will follow up with a customer while they are on their temp tags.   I see that the vehicle passed the Leckner multi-point inspection, VA state inspection and MD state inspection.  These three inspections are very intense and cover the entire vehicle.  If I have misenturpreted the passing of any of these, please let me know.  I would be happy to have the vehicle brought into our shop and address any mechanical issues that are listed on any of these inspections. We pride ourselves on selling and maintaning safe vehicles for our customers and their families.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not need, nor have I requested, assistance in understanding the language of the plan.  The issue "offer" does not address the issue at hand, which is that I was mislead by the verbal statements provided to me by an employee of Leckner when making my purchase.  Dealers commonly offer plans that provide services at any franchise location, and I have purchased such plans in the past from other dealers.  I specifically inquired of the sales/financial representative of Leckner whether I would be able to use the plan in [redacted] where I live, and I was repeatedly told that the plan does include the ability to receive services at "any Nissan dealership."  Explaining the details of a written plan to me does not negate the verbal commitments made to me by Leckner on the date of purchase.  Leckner engaged in a deceiving and dishonest business transaction with me, and the offer to subsequently read a written document with me is both insulting and completely fails to address the deceptive manner in which this entity engaged with me.Moreover, this "offer" is not an offer to settle the dispute, but is a continuation of the disrespectful and very unprofessional treatment I have received from this business.  I have been laughed at by a Leckner employee with whom I attempted to address my concern because she felt the amount of money that Leckner deceptively took from me was not a significant amount, and now Leckner chooses to completely disregard the issue I have raised by neither apologizing for its unprofessional conduct or attempting to rectify the issue.  In summary, I consider the "offer" to be a belligerent response and a refusal to actually address the issue at hand, which is deceptive business practices on the part of Leckner that resulted in me purchasing a service package that differs from the verbal promises I was made by the entity. 
Regards, [redacted]

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I am attaching information regarding the Daniel E Moran Revdex.com case # [redacted] – Leckner Nissan
 
In the paperwork, I have attached the [redacted] signed by the customer stating that they read and understood the [redacted] on the vehicle they purchased.  I am attaching the page where it states the vehicle warranty is in fact still in use in addition, we provide a 30 day 1000 mile warranty on our preowned vehicles.
 
This vehicle passed ** and ** inspection at the time of sale. These are both state regulated and are completed outside of Leckner Nissan.  Neither inspection stated anything about parts changed, engines removed, pans placed incorrectly.  These inspections would have been completed at the time of sale and when the vehicle was titled in **.
 
The customer went to a place in ** 7 months after the purchase of his vehicle.  The customer did not bring the vehicle back to us, nor did they contact us at the time of the work being done,  I have no idea as to what work, nor where work was performed 7 months after the purchase of this vehicle.
 
Please let me know if you have any questions, comment or concerns with this email or the paperwork that I have attached.
 
Sincerely,
 
Mary [redacted]
Mary [redacted]
Owner Loyalty Manager
 
Leckner Auto
[redacted]
Direct:  [redacted]
Email:   [redacted]
 
#iluvleckner

The focus of this complaint revolves around the 5th page of the Leckner Nissan provided scanned documents, which clearly shows that the vehicle was sold under the conditions of having a Full Manufacturer's Warranty. I've reattached that document and titled it "Leckner Nissan Warranty Affirmation".Mary is correct in stating that I never brought the vehicle back to Leckner Nissan. The vehicle was instead taken to a ** dealership since it was believed to have a valid warranty. It wasn't until after the inspection of the vehicle that [redacted] determined the extent of repairs needed and the state of the vehicle sold to me. The vehicle was deemed to need immediate repairs to avoid permanent, catastrophic damage to the transmission and that those repairs were not covered by the warranty because the transmission pan and internal servicing indicator were not properly installed. Therefore, given the newfound knowledge of the vehicle's condition and the immediacy of the required repairs, the vehicle was repaired at [redacted] I've also attached a document titled "Leckner Nissan Truecar Advertisement". In the document, you will see a box that highlights that the [redacted] which was sold to me was noted as being "serviced here" (i.e. at Leckner Nissan). This document is presented merely to highlight the fact that given the evidence provided by ** Waldorf (that the vehicle was serviced improperly) and that the vehicle was clearly serviced at Leckner Nissan, I had no confidence in Leckner Nissan's ability to conduct repairs to the vehicle.Lastly, state vehicle inspections have no bearing on the improper installation and servicing of a vehicle transmission pan/fluid. The ** Golf has a closed transmission and this is not inspected as part of an emissions check in any state.I agree that a [redacted] was provided to me and that it indicated more than 1 owner. However, I documented in the original complaint the fact that the vehicle was advertised as having "1 owner" when in fact it did not. This part of the complaint isn't particularly relevant to the overall resolution.To resolve this complaint, Leckner Nissan can:1. Refund $[redacted] for transmission repair conducted at [redacted] 2. Purchase ** Extended Service Platinum Service Contract in my name to cover future mechanical malfunctions arising from improper vehicle repairs and ensure the peace of mind expected for a vehicle which was purchased as having warranty coverage 3. Conduct an internal company audit to find root cause for selling such a vehicle. A thorough inspection upon vehicle receipt should have provided clear indications that this vehicle had been involved in an accident.Alternatively, Leckner Nissan can: 1. Refund $[redacted] for transmission repair conducted at Waldorf ** 2. Buy back vehicle for original purchase price minus mileage depreciation @ 5 cents/mile (based off of [redacted] depreciation for this vehicl
Regards,
[redacted]

Review: The customer service from here was terrible. The first day I went down to the dealership to purchase the car was an all day process. The vehicle I came to look at got sent to the body shop for a minor dent to be fixed. I was asked to stay around and the car should be back by 2pm, being that I got there at 10am on a friday morning. So the time continued to pass and pass and pass, until 630pm, when I had to go to the body shop where the vehicle was, to go get it just so I can get home that evening. That day was spent from 10am-630pm.Two weeks later I went back to the dealership because the vehicle wasn't like it had been properly serviced before selling. So I took it in and a service technician said he looked at the vehicle and couldnt find anything wrong, which I knew there was. I spent another 4 hours at the dealership that day. Also, there were problems with the vehicle was the maryland inspection was done.when it came time to get the tags for the vehicle, because I live in MD and the car was inspected in VA , you as the owner of the vehicle have to get the car inspected yourself, which I was never informed about (so I signed a piece of paper the the finance person told me that it was for my MD MVA title.) It was my fault not to read the paper thoroughly, but I wasn't told about getting the inspection done from my sales rep or the sales mananger and the finance person. That was 3 different people that did not inform me. I am suppose to have a follow-up call from the service manager about things that are going on with the vehicle. I have been waiting over a week now and no call.I have even called to talke to him and I still havent recieved a phone call back yet.Desired Settlement: All I want is the vehicle properly repaired and a maintenance package for the next two years.

Business

Response:

Good morning - I have read the complaint and from what I can see, the customer is upset with the time spent at the dealership, and feels that there are mechanical issues that have not been addressed prior to the sale of the vehicle.I apologize that our customer's time was not well managed by us. I would hope that our staff would follow up with our customers within the time frame given to a customer. As far as the MD inspection... We are a VA business and all of our vehicles are given a VA state inspection prior to the sale of the vehicle. All other states are done by the customer. This is usually explained in finance with the signing of the MD title paperwork. I am sorry for the miscommunication in this customer's process. Tag and title will follow up with a customer while they are on their temp tags. I see that the vehicle passed the Leckner multi-point inspection, VA state inspection and MD state inspection. These three inspections are very intense and cover the entire vehicle. If I have misenturpreted the passing of any of these, please let me know. I would be happy to have the vehicle brought into our shop and address any mechanical issues that are listed on any of these inspections. We pride ourselves on selling and maintaning safe vehicles for our customers and their families.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,