LED Outfitters

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have asked multiple times for a tracking number.  I have been given the run around.  Last week on our first phone call the reason was that the shipping dept must have put the wrong numbers on the package.  Friday I was suppose to get a phone call as to the reason (nobody called).  Today I called again and was once again told I'd receive a phone call within 5 minutes.  Nobody called.  I waited 2 hours and called to request my money back, which I was simply told no.  Well last time I checked I haven't received any product and you have my companies money.  I want a tracking number for product I have paid for or I want my money.  Simple as that. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sorry for the delay, ypu will have the product in 2-3 days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I need 8 yellow modules from them, sent to our address on file and would like a tracking number when shipped. After the parts have been received I will than like to close the complaint. This resolution has been promised several times before with no results. Please contact me with any questions.
Sincerely,
[redacted]

We emailed the customer the manual of the siren. He has yet to provide us tracking info. He also sent it back after our 14 day return policy

I called LED Outfitters in [redacted] today to return blue lights that my son (volunteer firefighter) purchased last week because they did not work. The person I spoke with (Joe) was very argumentative with me after I told him I wanted to get a full refund or I wanted the company to send my son new lights NDA. After being consistently rude to me during this conversation I told Joe I wanted to speak to a manager he informed me he was the manager, I than told him I wanted to speak with the owner and Joe told me he works there so the owner doesn't have to speak to people like me!! Joe refused to let me speak with the owner. I have never heard of a customer service representative speaking to a customer like this. I will never order anything from LED Outfitters and suggest no one should!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has done nothing to resolve issue. I have the invoice showing what I ordered and to prove the order was not complete.  If I was not able to get the my complete order, I would not have ordered from this company to begin with. The only settlement I will accept is either the rest of my order be shipped or full refund. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I apologies for the delay. The warranty items will be sent today.

Revdex.com:At this time, I have not been contacted by LED Outfitters regarding complaint ID [redacted].
I went to another business to purchase the LED Lights.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved been resolved
 
This is the same song and dance answer we have been receiving for the past 16 months. Only acceptable response is the items received at the Fire Station. We have been promised repeatedly it would be shipped and even lied to with company stating it has been shipped when in fact it had not. So excuse me if I do not believe their response. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customers order wasn't shipped until his check cleared. His order was shipped on Friday June [redacted] 2015 after the funds cleared.

Customer purchased a flash sale item.  The flash sale email stated that this purchase can not be combined with any other promotional orders that are listed on the website. Here is the a link to the copy of the email that was sent out . [redacted]
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Unfortunately our website does allow promo offers to be added to the cart even if the order is not eligible once we received the order it is edited to remove the promo offer

The order has been refunded.

Have ordered the replacement parts for the customer. When we get the man into the threes weeks we will ship it to the customer.

I apologies for the delay of receiving your items. Your order was paid by a company check and it take 10 business days for the check to clear and your order was shipped last week friday. . Please allow 5-7 days for delivery. Thank you for your patience.

Revdex.com:At this time, I have not been contacted by LED Outfitters regarding complaint ID [redacted].Sincerely,[redacted]

I ordered some hideaway strobe from LED outfitters on black Friday 2016, order was recieved the following Monday or tuesday. I was missing an amber strobe that I ordered and called right away. The guy that answered the phone shipped one out right away and I expect to receive shortly. My experience has been completely positive with this company and I have nothing bad to say about them.

It is not our policy to send items out for free. We will need the broken item back to repair it.

We will be more than happy to get this replaced. Please send it back with a copy of your invoice and we will take care of it. You can find more info about our warranty athttp://www.ledoutfitters.com/warranty.html

Revdex.com:At this time, I have not been contacted by LED Outfitters regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by LED Outfitters regarding complaint ID [redacted].
Sincerely,
[redacted]