Ledlight.com

Customer [redacted] made his order on 4/for Greplacements, on 5/a Replacement Return (RA) was authorizedHis return was received and has been processed, return process took longer then usual because his package had an error being rerouted during shipment backOn 7/customer emailed to check on the return status of his orderOn 7/customer requested a return for the rest of his items, mistakenly he was told he would be able to receive a Credit Authorization (CA) return once this mistake was realized the customer was toldOn 7/ [redacted] was told that his credit returns were timed out and could only receive a replacement returnSince he wanted different product the RA return would not workOur Warranty for this product is months with a day money back warranty as it states in our policies and procedures below [redacted] did not reply until 7/that it would not be satisfactory for replacementsI will be happy to finish processing [redacted] replacements and have them shipped right away, they have been put in on hold status until this matter is resolved Refund Policy: If for any reason the customer is not completely satisfied, please email or call LEDLight.com within days of your purchase date, LEDLight.com will refund the entire purchase price of the product less shipping and handling If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refundThe product warranty period is shown for each product in the product detail pageThis date is from the purchase date, please email or call LEDLight.com and LEDLight.com will repair or replace the product The customer is required to contact LEDLight.com via email or telephone immediately for a unique and valid return authorization number for each order to be returned LEDLight.com will not process any shipment to LEDLight.com that does not have a valid and unique return authorization number issued by LEDLight.com for each order and the customer will be required to pay for shipping the non returnable product or order shipped back to customer

Hello, I do understand your being upset and I do apologize but we cannot warranty bulbs outside the warranty date for reasons, it is in our policies and we do not know the specifics on what the bulb has been put through in order for so many to go out like they didThe reason for our warranty time lengths is because the LEDs will only last so long if they are being over voltage or being put in a unstable environment and we cannot continually replace LEDs that will continue to go out due to the environment they are in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Just tell them that I will never do business with a company like that againThey have these policies because they sell crap for products and they should not be listed on the Revdex.com with those kind of products Regards, [redacted] ***

I do apologize fro your negative experience but we do have policies that are agreed to before your order is placedWe cannot grant a return outside the warranty time period, every customer is prompted to agree to our policies before orderingAll of our warranties are clearly stated on the site and our policy on cash back returns are clearly stated in our policiesProduct Return for Credit Authorization (CA) Up to days from the order date if the customer wishes to return product for credit on the customers credit cardNo refunds are allowed after days for any reasonThe customer is required to contact LEDLight.com via email or telephone to request a valid and unique credit authorization (CA) number for each order to return for creditOnce the (CA) is issued the customer must ship the product or products back immediately to LEDLight.comThe (CA) is only valid for days from the date of issue If the receiving date of the returned product is past the days when the (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customerThe product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non returnable product back to customerProducts marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for creditProducts marked with NCNRNW "Non cancelable Non returnable Non Warranty" in the product description are not returnable for credit, repair or replacementIf the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the orderIf the (CA) is returned without proper postage, the postage amount will be deducted from the (CA) The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customerPlease allow up to weeks for the credit to show up on your credit card due to shipping and processing timeThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Replacement of defective bulbs offered, replacements will NOT carry ANY warranty. I'll be stuck with what they give me and will have no other recourse! WOW!! You guys are amazing! You refuse to honor your own return policies, and then offer to send out replacements which will apparently carry no warranty at all! Pure genius!! Evidently this is a tactic that works well because in reviewing past complaints, the BBB has stated that in their view, a "good faith" offer was presented but refused by the complaining customer. Bottom line, I was sold defective bulbs and nobody disputes that. I notified the company within the 30 day period about the defects, nobody disputes that. GIVE ME A REFUND!!! THIS IS RIDICULOUS!!! I'd have to be a complete it to agree to this offer. Here is a counter offer: Keep the bulbs. I've contacted the [redacted] [redacted] and filed a complaint with them to investigate this entire transaction. I will also ask them to look into past complaints that the BBB has addressed against this company as well as other complaints that are similar and readily available on other websites. Regards, [redacted]

There is no improper wiring involved. I am replacing a working florescent bulb in a working fixture with an LED bulb. The bulbs do not work. When asking for help in my first email to the business, they chose to issue an RMA. In their attachment 3, there is a statement that customer satisfaction is their highest priority. Cant believe that. Sorry I ever ordered from this company and hope that others benefit from this information

Complaint ID: ***Customer agreed to ledlight.com polices.LEDLight.com recommend customer hire a qualified electrician to help with the installLEDlight.com honored day money backUpon receipt of the bulbs it was noticed that the customer did not wire the tubes properly
The tubes that this customer returned all worked perfect. Attachment A: Customer Agree To PoliciesAttachment B: The Credit Authorization PolicyAttachment C: Return Authorization Form

When a return was requested (by the customer) within the 30 days it was requested as a replacement (RA) after the RA was received and being processed the customer requested it be switched to a RA after the 30 days had been up, at this time the representative Helping the customer was not aware of the 30 days being past, and told the customer they would help find replacements and file a CA ( if available) once the representative found the CA was not available the customer was informed and asked if he wanted to replacements sent. The customer agreed to the replacements being sent if they could be switched for a different bulb, this halted the replacements being sent. Once the customer was informed the replacements would be the same as the ones he ordered he then demanded a complete refund stating the rest of the bulbs he had were bad as well. Once again the customer was told a CA was not available for his order any longer, the replacements were once again processed for being sent and the customer again refused replacements wanting a refund thus delaying the replacements being sent again.
Customer agreed to all LEDlight.com policies when he made the order on our site and was not happy once the policy of the 30 days for a refund came into effect.

Customer [redacted] made his order on 4/22 for 18 G4 replacements, on 5/19 a Replacement Return (RA) was authorized. His return was received and has been processed, return process took longer then usual because his package had an error being rerouted during shipment back. On 7/15 customer emailed...

to check on the return status of his order. On 7/16 customer requested a return for the rest of his items, mistakenly he was told he would be able to receive a Credit Authorization (CA) return once this mistake was realized the customer was told. On 7/16 [redacted] was told that his credit returns were timed out and could only receive a replacement return. Since he wanted different product the RA return would not work. Our Warranty for this product is 3 months with a 30 day money back warranty as it states in our policies and procedures below. [redacted] did not reply until 7/25 that it would not be satisfactory for replacements. I will be happy to finish processing [redacted] replacements and have them shipped right away, they have been put in on hold status until this matter is resolved.
Refund Policy:
If for any reason the customer is not completely satisfied, please email or call LEDLight.com within 30 days of your purchase date, LEDLight.com will refund the entire purchase price of the product less shipping and handling.  If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. The product warranty period is shown for each product in the product detail page. This date is from the purchase date, please email or call LEDLight.com and LEDLight.com will repair or replace the product.    The customer is required to contact LEDLight.com via email or telephone immediately for a unique and valid return authorization number for each order to be returned.  LEDLight.com will not process any shipment to LEDLight.com that does not have a valid and unique return authorization number issued by LEDLight.com for each order and the customer will be required to pay for shipping the non returnable product or order shipped back to customer.

I do apologize fro your negative experience but we do have policies that are agreed to before your order is placed. We cannot grant a return outside the warranty time period, every customer is prompted to agree to our policies before ordering. All of our warranties are clearly stated on the site and...

our policy on cash back returns are clearly stated in our policies. Product Return for Credit Authorization (CA) Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card. No refunds are allowed after 30 days for any reason. The customer is required to contact LEDLight.com via email or telephone to request a valid and unique credit authorization (CA) number for each order to return for credit. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue.  If the receiving date of the returned product is past the 15 days when the  (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non returnable product back to customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable Non returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA).  The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Replacement of defective bulbs offered, replacements will NOT carry ANY warranty.  I'll be stuck with what they give me and will have no other recourse!
WOW!!  You guys are amazing!  You refuse to honor your own return policies, and then offer to send out replacements which will apparently carry no warranty at all!  Pure genius!!  Evidently this is a tactic that works well because in reviewing past complaints, the Revdex.com has stated that in their view, a "good faith" offer was presented but refused by the complaining customer. Bottom line, I was sold defective bulbs and nobody disputes that. I notified the company within the 30 day period about the defects, nobody disputes that.  GIVE ME A REFUND!!!  THIS IS RIDICULOUS!!!  I'd have to be a complete it to agree to this offer.  Here is a counter offer:  Keep the bulbs.  I've contacted the [redacted] and filed a complaint with them to investigate this entire transaction.  I will also ask them to look into past complaints that the Revdex.com has addressed against this company as well as other complaints that are similar and readily available on other websites.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Just tell them that I will never do business with a company like that again. They have these policies because they sell crap for products and they should not be listed on the Revdex.com with those kind of products.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Replacement of defective bulbs offered, replacements will NOT carry ANY warranty.  I'll be stuck with what they give me and will have no other recourse!

WOW!!  You guys are amazing!  You refuse to honor your own return policies, and then offer to send out replacements which will apparently carry no warranty at all!  Pure genius!!  Evidently this is a tactic that works well because in reviewing past complaints, the Revdex.com has stated that in their view, a "good faith" offer was presented but refused by the complaining customer. Bottom line, I was sold defective bulbs and nobody disputes that. I notified the company within the 30 day period about the defects, nobody disputes that.  GIVE ME A REFUND!!!  THIS IS RIDICULOUS!!!  I'd have to be a complete it to agree to this offer.  Here is a counter offer:  Keep the bulbs.  I've contacted the [redacted] and filed a complaint with them to investigate this entire transaction.  I will also ask them to look into past complaints that the Revdex.com has addressed against this company as well as other complaints that are similar and readily available on other websites.   

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Just tell them that I will never do business with a company like that again. They have these policies because they sell crap for products and they should not be listed on the Revdex.com with those kind of products.

Regards,

Hello, I do understand your being upset and I do apologize but we cannot warranty bulbs outside the warranty date for 2 reasons, 1 it is in our policies and 2 we do not know the specifics on what the bulb has been put through in order for so many to go out like they did. The reason for our warranty time lengths is because the LEDs will only last so long if they are being over voltage or being put in a unstable environment and we cannot continually replace LEDs that will continue to go out due to the environment they are in.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Just tell them that I will never do business with a company like that again. They have these policies because they sell crap for products and they should not be listed on the Revdex.com with those kind of products.

Regards,

Customer [redacted] made his order on 4/22 for 18 G4 replacements, on 5/19 a Replacement Return (RA) was authorized. His return was received and has been processed, return process took longer then usual because his package had an error being rerouted during shipment back. On 7/15 customer emailed...

to check on the return status of his order. On 7/16 customer requested a return for the rest of his items, mistakenly he was told he would be able to receive a Credit Authorization (CA) return once this mistake was realized the customer was told. On 7/16 [redacted] was told that his credit returns were timed out and could only receive a replacement return. Since he wanted different product the RA return would not work. Our Warranty for this product is 3 months with a 30 day money back warranty as it states in our policies and procedures below. [redacted] did not reply until 7/25 that it would not be satisfactory for replacements. I will be happy to finish processing [redacted] replacements and have them shipped right away, they have been put in on hold status until this matter is resolved.

Refund Policy:

If for any reason the customer is not completely satisfied, please email or call LEDLight.com within 30 days of your purchase date, LEDLight.com will refund the entire purchase price of the product less shipping and handling.  If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. The product warranty period is shown for each product in the product detail page. This date is from the purchase date, please email or call LEDLight.com and LEDLight.com will repair or replace the product.    The customer is required to contact LEDLight.com via email or telephone immediately for a unique and valid return authorization number for each order to be returned.  LEDLight.com will not process any shipment to LEDLight.com that does not have a valid and unique return authorization number issued by LEDLight.com for each order and the customer will be required to pay for shipping the non returnable product or order shipped back to customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Replacement of defective bulbs offered, replacements will NOT carry ANY warranty.  I'll be stuck with what they give me and will have no other recourse!

WOW!!  You guys are amazing!  You refuse to honor your own return policies, and then offer to send out replacements which will apparently carry no warranty at all!  Pure genius!!  Evidently this is a tactic that works well because in reviewing past complaints, the Revdex.com has stated that in their view, a "good faith" offer was presented but refused by the complaining customer. Bottom line, I was sold defective bulbs and nobody disputes that. I notified the company within the 30 day period about the defects, nobody disputes that.  GIVE ME A REFUND!!!  THIS IS RIDICULOUS!!!  I'd have to be a complete it to agree to this offer.  Here is a counter offer:  Keep the bulbs.  I've contacted the [redacted] and filed a complaint with them to investigate this entire transaction.  I will also ask them to look into past complaints that the Revdex.com has addressed against this company as well as other complaints that are similar and readily available on other websites.   

Regards,

When a return was requested (by the customer) within the 30 days it was requested as a replacement (RA) after the RA was received and being processed the customer requested it be switched to a RA after the 30 days had been up, at this time the representative Helping the customer was not aware of the 30 days being past, and told the customer they would help find replacements and file a CA ( if available) once the representative found the CA was not available the customer was informed and asked if he wanted to replacements sent. The customer agreed to the replacements being sent if they could be switched for a different bulb, this halted the replacements being sent. Once the customer was informed the replacements would be the same as the ones he ordered he then demanded a complete refund stating the rest of the bulbs he had were bad as well. Once again the customer was told a CA was not available for his order any longer, the replacements were once again processed for being sent and the customer again refused replacements wanting a refund thus delaying the replacements being sent again.

Customer agreed to all LEDlight.com policies when he made the order on our site and was not happy once the policy of the 30 days for a refund came into effect.

Customer [redacted], ordered products [redacted] and [redacted] on 4/22/2014.

The customer called in to ask if the converters had certifications. At that time the customer was told that [redacted] was CE listed, and product [redacted] was CE and UL listed.

The UL number for the product [redacted] is UL NO....

[redacted].

I have attached the certificate for the CE listing on the [redacted].

These converters are rated properly on the site.

Below I have included a link to our policies on returns from the site.

Per out sites policy, if a customer needs a "CA" return they are responsible for the shipping and the restocking fee, which is 20% of the total being refunded. If there are any other questions please contact me.

Thank you.