Ledlight.com

I do apologize fro your negative experience but we do have policies that are agreed to before your order is placed. We cannot grant a return outside the warranty time period, every customer is prompted to agree to our policies before ordering. All of our warranties are clearly stated on the site and our policy on cash back returns are clearly stated in our policies. Product Return for Credit Authorization (CA) Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card. No refunds are allowed after 30 days for any reason. The customer is required to contact LEDLight.com via email or telephone to request a valid and unique credit authorization (CA) number for each order to return for credit. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue.  If the receiving date of the returned product is past the 15 days when the  (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non returnable product back to customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable Non returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA).  The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. Thank you.

At this time LEDlight.com will follow policies and procedures with this case. The correct information is provided on the site and the UL number and CE certificate was provided to show the correct information was displayed. As per our policy the customer was charged a restocking fee and was responsible for the shipping back.

Refund Policy: If for any reason the customer is not completely satisfied, please email or call LEDLight.com within 30 days of your purchase date, LEDLight.com will refund the entire purchase price of the product less shipping and handling.  If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. The product warranty period is shown for each product in the product detail page. This date is from the purchase date, please email or call LEDLight.com and LEDLight.com will repair or replace the product.    The customer is required to contact LEDLight.com via email or telephone immediately for a unique and valid return authorization number for each order to be returned.  LEDLight.com will not process any shipment to LEDLight.com that does not have a valid and unique return authorization number issued by LEDLight.com for each order and the customer will be required to pay for shipping the non returnable product or order shipped back to customer.

I do apologize fro your negative experience but we do have policies that are agreed to before your order is placed. We cannot grant a return outside the warranty time period, every customer is prompted to agree to our policies before ordering. All of our warranties are clearly stated on the site and...

our policy on cash back returns are clearly stated in our policies. Product Return for Credit Authorization (CA) Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card. No refunds are allowed after 30 days for any reason. The customer is required to contact LEDLight.com via email or telephone to request a valid and unique credit authorization (CA) number for each order to return for credit. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue.  If the receiving date of the returned product is past the 15 days when the  (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non returnable product back to customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable Non returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA).  The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There is no way for customers to verify if UL NO. [redacted] is issued to the said product because all the business can provide is just a number. As to the certificate attached with the business' response for the other product, the product (GX24 to E27 adaptor) is not even listed in the product list; and further, the test condition is 250 V and 16 A which is certainly not the condition applicable to US household. In the US, the voltage is 110V. Regardless, the business failed to provide any information when asked. I reserve my rights to file complaint with regulatory agencies.Regards,[redacted]

Review: On April 22nd 2014 I ordered 18 LED 12v bulbs, part number [redacted]. The bulbs all arrived in working order and were installed inside the cabin of a boat. Within 1 month of installation, 11 of the bulbs quit working. I requested a return authorization though my online account and returned the defective bulbs. On 7/15 I emailed support and requested an update on the return. On 7/16 I received a reply that the return had been received and was being processed. I replied back that I had had a few more bulbs quit working since returning the first eleven and I was concerned that I had received defective bulbs. I requested that the rest of the order be returned at that time. On 7/16 I received a reply that the 7 remaining bulbs could also be processed for return. I was also asked at that time if I would like to get replacement bulbs. I replied back that I would be interested in a different type if they had them available, I provided a picture for reference. On 7/16 I received a reply back that although they did have an acceptable replacement, I would not be able to return the remaining 7 bulbs because they had run out of warranty. The web page shows the bulbs have a 3 month warranty. If I purchased them on 4/22, wouldn't the warranty run thru 7/22? Apparently not. The company also offered on 7/16 to replace the bulbs with a different type and then recanted that offer on 7/28. I am able to provide all email correspondence if needed.Desired Settlement: I would submit that there could a few settlements reached in this case. First and foremost, the company should the honor the warranty that is listed on the website. The bulbs are obviously defective and the company was contacted within the warrant-able period. Ideally I would be given a choice of a refund or replacement for all of the defective bulbs. They could offer a full refund on the purchase price less shipping or offer to replace the bulbs with a different product ( I would agree to pay any additional difference and the company should agree to refund any lesser difference). Since I've had to go this far and still don't know if this will even be resolved, I'd really just prefer to not have to do business with this company anymore.

Business

Response:

Customer [redacted] made his order on 4/22 for 18 G4 replacements, on 5/19 a Replacement Return (RA) was authorized. His return was received and has been processed, return process took longer then usual because his package had an error being rerouted during shipment back. On 7/15 customer emailed to check on the return status of his order. On 7/16 customer requested a return for the rest of his items, mistakenly he was told he would be able to receive a Credit Authorization (CA) return once this mistake was realized the customer was told. On 7/16 [redacted] was told that his credit returns were timed out and could only receive a replacement return. Since he wanted different product the RA return would not work. Our Warranty for this product is 3 months with a 30 day money back warranty as it states in our policies and procedures below. [redacted] did not reply until 7/25 that it would not be satisfactory for replacements. I will be happy to finish processing [redacted] replacements and have them shipped right away, they have been put in on hold status until this matter is resolved.

Refund Policy:

If for any reason the customer is not completely satisfied, please email or call LEDLight.com within 30 days of your purchase date, LEDLight.com will refund the entire purchase price of the product less shipping and handling. If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. The product warranty period is shown for each product in the product detail page. This date is from the purchase date, please email or call LEDLight.com and LEDLight.com will repair or replace the product. The customer is required to contact LEDLight.com via email or telephone immediately for a unique and valid return authorization number for each order to be returned. LEDLight.com will not process any shipment to LEDLight.com that does not have a valid and unique return authorization number issued by LEDLight.com for each order and the customer will be required to pay for shipping the non returnable product or order shipped back to customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Replacement of defective bulbs offered, replacements will NOT carry ANY warranty. I'll be stuck with what they give me and will have no other recourse!

WOW!! You guys are amazing! You refuse to honor your own return policies, and then offer to send out replacements which will apparently carry no warranty at all! Pure genius!! Evidently this is a tactic that works well because in reviewing past complaints, the Revdex.com has stated that in their view, a "good faith" offer was presented but refused by the complaining customer. Bottom line, I was sold defective bulbs and nobody disputes that. I notified the company within the 30 day period about the defects, nobody disputes that. GIVE ME A REFUND!!! THIS IS RIDICULOUS!!! I'd have to be a complete it to agree to this offer. Here is a counter offer: Keep the bulbs. I've contacted the [redacted] and filed a complaint with them to investigate this entire transaction. I will also ask them to look into past complaints that the Revdex.com has addressed against this company as well as other complaints that are similar and readily available on other websites.

Regards,

Business

Response:

When a return was requested (by the customer) within the 30 days it was requested as a replacement (RA) after the RA was received and being processed the customer requested it be switched to a RA after the 30 days had been up, at this time the representative Helping the customer was not aware of the 30 days being past, and told the customer they would help find replacements and file a CA ( if available) once the representative found the CA was not available the customer was informed and asked if he wanted to replacements sent. The customer agreed to the replacements being sent if they could be switched for a different bulb, this halted the replacements being sent. Once the customer was informed the replacements would be the same as the ones he ordered he then demanded a complete refund stating the rest of the bulbs he had were bad as well. Once again the customer was told a CA was not available for his order any longer, the replacements were once again processed for being sent and the customer again refused replacements wanting a refund thus delaying the replacements being sent again.

Customer agreed to all LEDlight.com policies when he made the order on our site and was not happy once the policy of the 30 days for a refund came into effect.

The lights I had didn't last 3 months before stopping working and the company refused to return them or send new ones. Terrible customer service. Would not recommend using this company ever!

Review: I purchased GU24 2 Pin male to E27 female Converter Adapter UL and GX24 4 Pin male To E27 female Converter Adapter GX24Q from this seller. Before I placed order online, I specifically asked the seller if the product is UL or CE certified as indicated on the seller's web site. After I got positive answer, I made the purchase. However, when I received the product, I found that there is not any marks on the product to indicate the product is UL/CE certified. I contacted the seller about this, and requested that the seller to show me any documentation as a proof of UL/CE certification. The seller could not provide me with anything. Before I returned the product to the seller, I requested full refund plus the return postage, my reason is that the seller misrepresented its product. The seller refused to pay for the return postage, and deducted 'restocking fee' from the refund.Desired Settlement: I request full refund plus the return postage I paid.

Business

Response:

Customer [redacted], ordered products [redacted] and [redacted] on 4/22/2014.

The customer called in to ask if the converters had certifications. At that time the customer was told that [redacted] was CE listed, and product [redacted] was CE and UL listed.

The UL number for the product [redacted] is UL NO. [redacted].

I have attached the certificate for the CE listing on the [redacted].

These converters are rated properly on the site.

Below I have included a link to our policies on returns from the site.

Per out sites policy, if a customer needs a "CA" return they are responsible for the shipping and the restocking fee, which is 20% of the total being refunded. If there are any other questions please contact me.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no way for customers to verify if UL NO. [redacted] is issued to the said product because all the business can provide is just a number. As to the certificate attached with the business' response for the other product, the product (GX24 to E27 adaptor) is not even listed in the product list; and further, the test condition is 250 V and 16 A which is certainly not the condition applicable to US household. In the US, the voltage is 110V. Regardless, the business failed to provide any information when asked. I reserve my rights to file complaint with regulatory agencies.Regards,[redacted]

Business

Response:

At this time LEDlight.com will follow policies and procedures with this case. The correct information is provided on the site and the UL number and CE certificate was provided to show the correct information was displayed. As per our policy the customer was charged a restocking fee and was responsible for the shipping back.

Refund Policy: If for any reason the customer is not completely satisfied, please email or call LEDLight.com within 30 days of your purchase date, LEDLight.com will refund the entire purchase price of the product less shipping and handling. If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. The product warranty period is shown for each product in the product detail page. This date is from the purchase date, please email or call LEDLight.com and LEDLight.com will repair or replace the product. The customer is required to contact LEDLight.com via email or telephone immediately for a unique and valid return authorization number for each order to be returned. LEDLight.com will not process any shipment to LEDLight.com that does not have a valid and unique return authorization number issued by LEDLight.com for each order and the customer will be required to pay for shipping the non returnable product or order shipped back to customer.

I bought a $9 pack of two lamps from Ledlight.com. When one of the lamps had a problem, I thought, no problem. . . Surely they would make it good! Nope. They wanted video proof that the bulb had failed. When I suggested they pay for shipping back to their facility to check it themselves, they declined, referring me to their terms and conditions. For $9! There are lots of places that stand behind their products, no questions asked. No reason to gamble with these guys.

Review: I bought a number of products but 8 were G4 LED bulbs for my deck lights. 4 of them did not work right out of the box. I contacted them (all contacts were by email) and after a long period of time and questions that seemed designed to discourage me from continuing my request the 4 replacement bulbs arrived and they all worked. Then about 4 weeks later another one of the original bulbs stopped working so I contacted the company again for replacement and received an email saying -

Hello,

I do apologize but your order is outside its warranty time frame so the replacements are now locked out.

[redacted] Sales Manager

[redacted].[redacted] Toll Free: [redacted]://[redacted].[redacted].[redacted] I responded with amazement and disappointment asking them to reconsider such a draconian replacement policy. I got this response.

I do apologize, if it was still in the warranty I would be happy to replace it but unfortunately I cannot due to our policies.

I do hope you have a nice day, thank you.

Then one week later another one of the original 8 went out. I put in another request - this time a full refund for all 8 bulbs and got this response:

I apologize for your negative experience, If your not able to receive replacements any longer I am not able to give a refund for this order. The refund must be done within the first 30 days.

I informed them that I would be contacting the Revdex.com.Desired Settlement: I will gladly return these defective bulbs for a full refund as I have found another supplier.

If there is a way to pressure them to sell better quality or to give year or longer warranty to protect future buyers that would be great.

Business

Response:

I do apologize fro your negative experience but we do have policies that are agreed to before your order is placed. We cannot grant a return outside the warranty time period, every customer is prompted to agree to our policies before ordering. All of our warranties are clearly stated on the site and our policy on cash back returns are clearly stated in our policies. Product Return for Credit Authorization (CA) Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card. No refunds are allowed after 30 days for any reason. The customer is required to contact LEDLight.com via email or telephone to request a valid and unique credit authorization (CA) number for each order to return for credit. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non returnable product back to customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable Non returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA). The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. Thank you.

Business

Response:

I do apologize fro your negative experience but we do have policies that are agreed to before your order is placed. We cannot grant a return outside the warranty time period, every customer is prompted to agree to our policies before ordering. All of our warranties are clearly stated on the site and our policy on cash back returns are clearly stated in our policies. Product Return for Credit Authorization (CA) Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card. No refunds are allowed after 30 days for any reason. The customer is required to contact LEDLight.com via email or telephone to request a valid and unique credit authorization (CA) number for each order to return for credit. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non returnable product back to customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable Non returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA). The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Just tell them that I will never do business with a company like that again. They have these policies because they sell crap for products and they should not be listed on the Revdex.com with those kind of products.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Just tell them that I will never do business with a company like that again. They have these policies because they sell crap for products and they should not be listed on the Revdex.com with those kind of products.

Regards,

Business

Response:

Hello, I do understand your being upset and I do apologize but we cannot warranty bulbs outside the warranty date for 2 reasons, 1 it is in our policies and 2 we do not know the specifics on what the bulb has been put through in order for so many to go out like they did. The reason for our warranty time lengths is because the LEDs will only last so long if they are being over voltage or being put in a unstable environment and we cannot continually replace LEDs that will continue to go out due to the environment they are in.

Business

Response:

Hello, I do understand your being upset and I do apologize but we cannot warranty bulbs outside the warranty date for 2 reasons, 1 it is in our policies and 2 we do not know the specifics on what the bulb has been put through in order for so many to go out like they did. The reason for our warranty time lengths is because the LEDs will only last so long if they are being over voltage or being put in a unstable environment and we cannot continually replace LEDs that will continue to go out due to the environment they are in.

First and last time I use their service. I placed an order and received it without incident. However, when it came to returning items and requesting a refund, they didn't even answer my email. and now its too late for an exchange because the return period is over. It was only a $55 dollar purchase, I have more than that in my pocket, its all about principal. And to think I wanted to order more merchandise. Buyer beware!

An associate in the company recommended a certain bulb to work in my lamppost after I sent a link with the exact bulb I was using and worked, just tended to burn out quickly. She was helpful, but the bulb she recommended was either defective or was an inaccurate recommendation. I called to discuss returning the bulbs the day after reciept of the items, and initially the same associate claimed that she couldn't submit a return authorization as it had been longer than 5 days. After we worked through that issue, she couldn't figure out how to set up a free return for the defective product and ultimately said that I would need to ship it back, and they would see if they could refund the shipping or not charge a restocking fee. It was returned and I wasn't credited for either, and the refund for the product (again, less 20% is still not showing on my credit card). I subsequentlly purchased a similiar LED lamppost bulb from a competing online retailer and it has been working fine, so I am sure it was defective. For me, it wasn't just the $20 lost, it was the poor customer service, wasted time and lack of reason from LEDlight.com. This was an intial LED light purchase, and am looking to spend a few hundred dollars on my whole house...they have now lost the business and will not get any referrals to friends and family. [redacted] (see the last line) Defective or Broken Product Shipped (DPS) Up to 5 days after receiving the order if the order has defective or broken product the customer is required to contact LEDLight.com via email or telephone request a valid and unique Defective Product Shipped (DPS) authorization number for each order that is defective or broken. LEDLight.com test every LED Light before it is shipped so please verify that your product is defective or broken before contacting LEDLight.com to request a valid and unique ( DPS) authorization number for each order that is defective or broken. The (DPS) is valid for 15 days from date of issue. The customer pays for shipping the broken or defective product to LEDLight.com. If the receiving date of the returned product is past the 15 days when the (DPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. If the returned product is found to be defective by LEDLight.com the customer will get credit on shipping amount up to the original shipping cost of the order and credit for faulty or broken or defective product.