Thank you for contacting us. All participants sign a copy of EF's booking conditions when they register for a tour. The Booking Conditions outline our cancellation policies.
A copy of this policy can be found at eftours.com/bc
Please feel free to contact our Traveler Support Team with any other questions or concerns.
Sincerely,
EF Education
Thank you for your response. We are very sorry to hear that you are no longer able to travel. While we understand there are always unknowns when traveling, EF has staff on the ground in every major city on this tour along with a full time tour director for your group who is very well...
versed in leading a group of this size. For these reason and more EF and your group leader are confident that we can run a safe and successful tour. We had received word from you on 03/24/2017 that you were no longer going to be traveling. At that time, you were 9 days away from a tour that we have been planning for quite some time. EF is unable to refund any money paid into the account as the trip is far too close to departure. If you would like to review EF’s standard cancellation policy you can do so at [redacted]. If you would like to discuss this further, please feel free to contact us at 1-[redacted]. EF Tours
Thank you for your response. The rooming arrangements for the Savannah Tour were discussed with your group leader when she first began booking the tour. Girl Scout domestic trips are 4 travelers per room and all assignments are done through your group leader. We have explained that...
if you would like to have a twin room, we can add a twin room supplement of $400 onto an account and all 4 adults can split it and pay $100 each to cover the total cost. It looks like you have referred to our international booking conditions which this Savannah tour does not fall under. I highly recommend speaking with your group leader or please feel free to contact us at 1-[redacted] if you have any further questions. Best, EF Tours
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Thank you for contacting EF Education. Our online registration form requests that an individuals name is entered as it appears on their passport. We do not specifically request a maiden name, the individual enrolling is responsible for typing in their own name online. I...
looked at your account and your name that was entered was your maiden name. It was on 06/15 that you contacted EF to make a name change. The airlines are very strict about making sure the name on the airline ticket matches the passport name exactly.Once we book an airline ticket and a name change needs to be made, it often results in a fee from the airlines or the purchase of a brand new airline ticket, which is why you were charged a fee.All passengers receive invoices and have an on-line account where they can verify their name and travel details. If a name change needs to be made, the cost is the passenger's responsibility. Sincerely,EF Education
Thank you for contacting us again. It looks like you have spoken with a manager in our customer service department who explained to you will be receiving a refund for the two hotel nights that had insufficient heat for both you and your daughter. If you have any other concerns please let us know by calling [redacted] EF Tours
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
EF sent an undated letter in December (received on the 19th); offering $80 each to my son and me for the two nights in the wet, yucky room. My concerns/complaints were BEYOND the disappointing rooms. I provided three handwritten letters with a great deal of DETAIL regarding several other concerns that NEED to be addressed not IGNORED.PLEASE emphasize to EF that these things should never happen again to the students or the parents travelling with EF. My letters were VERY respectful and honest; I deserve far better a response than 2 $80 checks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This was a hidden cost I do not remember signing any agreement to pay a five hundred dollar cancellation fee five months prior to leaving. My son has anxieties due to the attacks in France and will not travel. This is why I cancelled and not able to go on tours. I was told the trip would be covered if I bought insurance. You charged me for insurance and then told me I could not use them over my sons anxieties. Anxieties is considered a medical emergency. My PTSD was also triggered. This is why we cant travel. I told the agent this on 11/19/15 and was ignored. Even after I told her my son was crying and scared. EF only cares about profit and chooses what they will insure or not insure. I also left a message on 11/24/15 asking for a return call. I was not called back. EF has 1500 dollars from me an no longer needs to respond to my concerns. Other then saying I signed a contract. Thats fine but I still feel I have been deceived. I bought insurance. The attacks in France caused fear and anxiety to the point my son was crying and my ptsd was triggered. I had to cancel due to undo distress and told I needed to stay with the group if I didn't want to loose my money. This is cruel and continues to cause me sever anxiety and trigger my ptsd,
Regards,
[redacted]
Thank you for contacting EF about your account. The account was created online on 05/31/2017 5:29:08 PM time stamp. The person who created the account agreed electronically to EF's Terms and Conditions which outline our payment plan and late fees. The person who agreed to the Terms and...
Conditions indicated electronically they were 18 years or older. EF Customer Service has agreed to remove some of the late and declined fees on the account, but we cannot remove all of them. Please feel free to contact our Traveler Support Department with any other questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Unless I receive a full refund, I will see you in court.
Regards,
[redacted]
Thank you for contacting EF. As mentioned previously, we have made exceptions and waived some of the fees with this account. We are not able to remove all of the fees, however. All of our payment plans and fees are outlined in our Booking Conditions. Please feel to contact Traveler Support with any other questions or concerns.Sincerely, EF Education
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I do not want a voucher, I want my money back. I am not traveling outside of the U.S. until this I.S.I.S thing is over. Changing the destination is not an option. I am very displeased with this company and do not trust to go anywhere with them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[We were not notified of the separate accounts up front and also we never signed a contract stating it would be 4 separate accounts. We were more than willing to pay the fees if it was one account. I talked to customer service and management explaining that. You refuse to to accept that we weren't given the proper information and unwillingness to work with us. Your only response is pay all the fees for 4 separate accounts or find someone else. Only thing acceptable is a refund of money's paid. I continuously tried to work out a solution with you guys. ]
Regards,
[redacted]
Thank you for your inquiry. We are sorry to hear that your daughter is unable to travel on this trip. After reviewing your account, it looks like you spoke with several members of the EF team to go over different options for Imani. We offered a replacement policy for cancellation...
and also agreed to waive the $150 service fee to accommodate your daughter traveling with the group if she is living in another location. We do also see that you electronically signed our booking conditions on 05/29/2017 which do include our cancellation fees in detail. If you would like to revisit any of the options above, please call us at [redacted]. Best, EF Tours
Thank you once again for your response. I am sorry that you do not agree with our decision regarding the cancellation with replacement policy. Our team has made it very clear that we will continue to follow up with this account on your behalf, and notify you when a replacement is found. We will then credit you back the $300. Best, EF Tours
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I am not rejecting, but wondering why I had to go tjis route to get a reasonable response. The type response from EF, SOUNDS LIKE THEY were being reasonable, but that was not the tone of the conversation. All I wanted was a reasonable alternative. I was del with very condasendingly, and treated like a chicken for being afraid and proactive in making sure my family was safe. NOW they have issued a statement suspending all travel in/thru Brussels. As I originally requested. Instead I was to to bad so sad, not really our problem, we can't afford to lose the money, so u pay either was, in amounts listed in their response. Then all travelers in our group got the update, but not me. So my issue again goes back to substandard customer service, and the way I was treated. I simply asked fir them to be reasonable in light of the dangers. The response here sounds so genuine and reasonable, but that is not how I was spoken to. I expect human decency. And if my request was so inreasonable, why was thete a press release on removing Brussels. Thank you for coming to your senses.[redacted]
Regards,
[redacted]
Thank you for being in contact. Since you have purchased the insurance, you may contact them and see if your reason for cancellation would be covered.
Sudden, involuntary job loss is a reason that may possibly be covered by the insurance company.
Please feel free to contact EF with any other questions.
Sincerely,
EF Education
Thank you for your response. We are sorry to hear that you are unable to travel with us. It looks like when you had originally called in, you were inquiring about cancelling due to a job loss. The customer service representative who you spoke with explained you would be able to...
file a claim for any cancellation fees from EF. Please visit [redacted] or call our customer service department at [redacted]1-800-665-5364 to discuss this further. Thank you. EF Tours
Thank you for contacting us. All participants sign a copy of EF's booking conditions when they register for a tour. The Booking Conditions outline our cancellation policies.
A copy of this policy can be found at eftours.com/bc
Please feel free to contact our Traveler Support Team with any other questions or concerns.
Sincerely,
EF Education
Thank you for your response. We are very sorry to hear that you are no longer able to travel. While we understand there are always unknowns when traveling, EF has staff on the ground in every major city on this tour along with a full time tour director for your group who is very well...
versed in leading a group of this size. For these reason and more EF and your group leader are confident that we can run a safe and successful tour. We had received word from you on 03/24/2017 that you were no longer going to be traveling. At that time, you were 9 days away from a tour that we have been planning for quite some time. EF is unable to refund any money paid into the account as the trip is far too close to departure. If you would like to review EF’s standard cancellation policy you can do so at [redacted]. If you would like to discuss this further, please feel free to contact us at 1-[redacted]. EF Tours
Thank you for your response. The rooming arrangements for the Savannah Tour were discussed with your group leader when she first began booking the tour. Girl Scout domestic trips are 4 travelers per room and all assignments are done through your group leader. We have explained that...
if you would like to have a twin room, we can add a twin room supplement of $400 onto an account and all 4 adults can split it and pay $100 each to cover the total cost. It looks like you have referred to our international booking conditions which this Savannah tour does not fall under. I highly recommend speaking with your group leader or please feel free to contact us at 1-[redacted] if you have any further questions. Best, EF Tours
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Thank you for contacting EF Education. Our online registration form requests that an individuals name is entered as it appears on their passport. We do not specifically request a maiden name, the individual enrolling is responsible for typing in their own name online. I...
looked at your account and your name that was entered was your maiden name. It was on 06/15 that you contacted EF to make a name change. The airlines are very strict about making sure the name on the airline ticket matches the passport name exactly.Once we book an airline ticket and a name change needs to be made, it often results in a fee from the airlines or the purchase of a brand new airline ticket, which is why you were charged a fee.All passengers receive invoices and have an on-line account where they can verify their name and travel details. If a name change needs to be made, the cost is the passenger's responsibility. Sincerely,EF Education
Thank you for contacting us again. It looks like you have spoken with a manager in our customer service department who explained to you will be receiving a refund for the two hotel nights that had insufficient heat for both you and your daughter. If you have any other concerns please let us know by calling [redacted] EF Tours
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
EF sent an undated letter in December (received on the 19th); offering $80 each to my son and me for the two nights in the wet, yucky room. My concerns/complaints were BEYOND the disappointing rooms. I provided three handwritten letters with a great deal of DETAIL regarding several other concerns that NEED to be addressed not IGNORED.PLEASE emphasize to EF that these things should never happen again to the students or the parents travelling with EF. My letters were VERY respectful and honest; I deserve far better a response than 2 $80 checks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This was a hidden cost I do not remember signing any agreement to pay a five hundred dollar cancellation fee five months prior to leaving. My son has anxieties due to the attacks in France and will not travel. This is why I cancelled and not able to go on tours. I was told the trip would be covered if I bought insurance. You charged me for insurance and then told me I could not use them over my sons anxieties. Anxieties is considered a medical emergency. My PTSD was also triggered. This is why we cant travel. I told the agent this on 11/19/15 and was ignored. Even after I told her my son was crying and scared. EF only cares about profit and chooses what they will insure or not insure. I also left a message on 11/24/15 asking for a return call. I was not called back. EF has 1500 dollars from me an no longer needs to respond to my concerns. Other then saying I signed a contract. Thats fine but I still feel I have been deceived. I bought insurance. The attacks in France caused fear and anxiety to the point my son was crying and my ptsd was triggered. I had to cancel due to undo distress and told I needed to stay with the group if I didn't want to loose my money. This is cruel and continues to cause me sever anxiety and trigger my ptsd,
Regards,
[redacted]
Thank you for contacting EF about your account. The account was created online on 05/31/2017 5:29:08 PM time stamp. The person who created the account agreed electronically to EF's Terms and Conditions which outline our payment plan and late fees. The person who agreed to the Terms and...
Conditions indicated electronically they were 18 years or older. EF Customer Service has agreed to remove some of the late and declined fees on the account, but we cannot remove all of them. Please feel free to contact our Traveler Support Department with any other questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Unless I receive a full refund, I will see you in court.
Regards,
[redacted]
Thank you for contacting EF. As mentioned previously, we have made exceptions and waived some of the fees with this account. We are not able to remove all of the fees, however. All of our payment plans and fees are outlined in our Booking Conditions. Please feel to contact Traveler Support with any other questions or concerns.Sincerely, EF Education
Thank you for email. We would be happy to help facilitate an insurance claim to get a greater refund.Sincerely, EF Education.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I do not want a voucher, I want my money back. I am not traveling outside of the U.S. until this I.S.I.S thing is over. Changing the destination is not an option. I am very displeased with this company and do not trust to go anywhere with them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[We were not notified of the separate accounts up front and also we never signed a contract stating it would be 4 separate accounts. We were more than willing to pay the fees if it was one account. I talked to customer service and management explaining that. You refuse to to accept that we weren't given the proper information and unwillingness to work with us. Your only response is pay all the fees for 4 separate accounts or find someone else. Only thing acceptable is a refund of money's paid. I continuously tried to work out a solution with you guys. ]
Regards,
[redacted]
Thank you for your inquiry. We are sorry to hear that your daughter is unable to travel on this trip. After reviewing your account, it looks like you spoke with several members of the EF team to go over different options for Imani. We offered a replacement policy for cancellation...
and also agreed to waive the $150 service fee to accommodate your daughter traveling with the group if she is living in another location. We do also see that you electronically signed our booking conditions on 05/29/2017 which do include our cancellation fees in detail. If you would like to revisit any of the options above, please call us at [redacted]. Best, EF Tours
Thank you once again for your response. I am sorry that you do not agree with our decision regarding the cancellation with replacement policy. Our team has made it very clear that we will continue to follow up with this account on your behalf, and notify you when a replacement is found. We will then credit you back the $300. Best, EF Tours
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I am not rejecting, but wondering why I had to go tjis route to get a reasonable response. The type response from EF, SOUNDS LIKE THEY were being reasonable, but that was not the tone of the conversation. All I wanted was a reasonable alternative. I was del with very condasendingly, and treated like a chicken for being afraid and proactive in making sure my family was safe. NOW they have issued a statement suspending all travel in/thru Brussels. As I originally requested. Instead I was to to bad so sad, not really our problem, we can't afford to lose the money, so u pay either was, in amounts listed in their response. Then all travelers in our group got the update, but not me. So my issue again goes back to substandard customer service, and the way I was treated. I simply asked fir them to be reasonable in light of the dangers. The response here sounds so genuine and reasonable, but that is not how I was spoken to. I expect human decency. And if my request was so inreasonable, why was thete a press release on removing Brussels. Thank you for coming to your senses.[redacted]
Regards,
[redacted]
Thank you for being in contact. Since you have purchased the insurance, you may contact them and see if your reason for cancellation would be covered.
Sudden, involuntary job loss is a reason that may possibly be covered by the insurance company.
Please feel free to contact EF with any other questions.
Sincerely,
EF Education
Thank you for your response. We are sorry to hear that you are unable to travel with us. It looks like when you had originally called in, you were inquiring about cancelling due to a job loss. The customer service representative who you spoke with explained you would be able to...
file a claim for any cancellation fees from EF. Please visit [redacted] or call our customer service department at [redacted]1-800-665-5364 to discuss this further. Thank you. EF Tours