Leesburg Auto Import

Revdex.com Complaint Response06/02/2016Dear [redacted] ,Leesburg Auto Import received a request for a refund on your deposit for the [redacted] R/TUpon further investigation into the events that occurred on 05/17/2016, we are happy to inform you that your deposit will be refundedWe apologize for the delay, as Management was investigating the situationYou can expect the refund in your account within the next five business days.Thank you for your patience in this matter and we hope this satisfies your needs.If you have any further questions or concerns, please feel free to contact us by phone or e-mail.Sincerely,Leesburg Auto Import LLCManagement:

Customer had bought the vehicle with no warrantyLeesburg Auto import, LLC cannot assume responsibility for any work that is needed on the vehicle after the saleThe customer was given the chance to test drive the vehicle and physically inspectCustomer also signed acknowledgement that the sale was with no warranty,Regards,Torn F*

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response was full of untrue stuffFor starters I NEVER put $down, they money was paid in full via wire transferJoe sent photos of the truck from his phone, I saved everything he sentThe photos are bad, just like their website I told him that we have done that on a few occassions, but not very frequentlyThe majority of buyers want to inspect and test drive the vehicles before actual purchase This was the biggest lie, I told Joe I have never bought a vehicle over the internet before and was nervous about itJoe said his dealership ships more cars than they sell on the lot to peopleHe said this truck is so awsome and I would love itHe reassured me buying a car without seeing it how its done now days I was well aware of the as is no warranty, however if you advertise the truck has certain options, shouldn't they work?? I just found out from a certified mechanic the sunroof is completely shot and will cost over $1,to fixthat is just for starters, I could go on with over itemsthe TV monitor Joe bragged about don't work and it was broken!! the radio don't work, AC don't work, Heater seats don't work, lots morethe point is the items were advertised but not mentioned they don't work when you sell a vehicle is should be disclosed that it has hail damage, the roof is full of hail damagejust another item he fail to mentionThe vehicle took days to be delivered to me, that was days after it was paid I did call Joe the salesman many time very pissed, how wouldn'tbut another lie is I NEVER threatened him!!!! I am a law Enforcement Officer and I know better that thatI advised Joe many time this isn't over and he will not get away with this crap on other ,never a treatJoe was just made because I called him and told him what a pile a junk this truck it Regards, [redacted] ***

I recently purchased a vehicle from Leesburg Auto ImportI loved their laid back demeanorA HUGE difference from all the other dealers we had visited that dayThey are a no pressure dealership and the staff was SUPER nice and were also very entertainingIt was as if I had known them for a long timeReally was "at home" experienceTom Fala was my sales person and Eddie was my finance managerThey were both GREATI will be giving them a call to thank them for the experience AND the wonderful vehicle we purchasedIf you are reading this and are looking for a vehicle, PLEASE go visit Leesburg Auto Import!!

Second Response to Complaint April 22, Revdex.com # [redacted] We acknowledge Mr***'s concerns in this matter! It now has become a "who verbally said what" during the course on telephone conversations regarding this matterInstead, we would like to address the complaint in a different mannerThe facts as we see them, are as follows: Mr [redacted] saw photos of the truck on our website and was sent additional photos per his requestMr [redacted] made the decision to purchase the truck without inspecting it and to have the truck shipped to MinnesotaMr [redacted] in fact sent us the full amount of the purchase, including shipment costs(My bad in previous response, he did not send a $deposit, but sent the full purchase amount at once.) Yes, it took close to three weeks for delivery, some our fault and some the transporters fault Mr [redacted] requested delivery damages, and he was sent $for the damages to the vehicle he claimed in shippingMr [redacted] signed all the documents necessary to finalize this transaction, including the "AS-IS" documentsThe majority of Mr ***'s complaints about the truck are cosmetic issues and not mechanicl issuesWhat looks good to one person, may not look the same to another The sales price of the truck Mr [redacted] purchased was around $2,under [redacted] retail value In summary, we are disappointed that Mr [redacted] is not happy with his purchaseThe majority of our customers find our "wholesale" prices to their satisfactionBecause they are purchasing under [redacted] reail values, they can change or repair the minor problems with thje vehicleWe believe we have performed in a professional manner and completed the transaction by the book, therefore there is nothing more we can do for Mr *** Joseph C [redacted] , Sales

While I agree the defective vehicle was purchased "as is" without a warranty, the dealership committed FRAUD in misrepresenting the condition of the vehicle before the purchase agreement was madeThe dealership knew there was a major mechanical defect before it was sold to me and did not disclose this problemThey were directly asked regarding a noise the vehicle made and lied in order to cover it up and make it sound minorThen they changed their story when confronted afterwards and said there was no noise and that it must have happened after the purchase was completedThey also hid the fact that they were working to repair the defect before the purchase was made and lied as to why parts of the vehicle were in the back compartment of the vehicleHence, this dealership knowingly covered up a major mechanical defect, lied when asked about it and completed the purchase without disclosing this information This dealership should not be in business since their business model relies on fraudTheir customer service ratings on Yelp and social media are abysmalI have read many of the complaints and comments and have learned that the above described process is very common for this dealershipThis business is a SCAM

Customer purchased the vehicle with no dealer warranty and he declined third party extended warrantyDealer is not responsible for cost of repair of any work after purchase

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer, *** ***, contacted me via email and telephone concerning the possible purchase of a *** *** *** *** we had listed for sale on various web sites and our web site.Our web site showed numerous photos of the trucks exterior, interior tires, etcincluding the
manufacturers information included in and on the truckOur photos are not modified, so what you see on the web sites is what you will see when you come to inspect and test drive the vehicle.The customer was very interested in the vehicle and asked me to send additional photos of certain areas of the truck that he could not see on lineI took multiple photos on my *** and sent them to the customer.The customer called me to tell me he would like to purchase the truck and asked various questions about the mechanical parts of the truck, which I told him that as far as we knew, the engine, transmission, etc were all in working order.The customer made a $deposit via credit card to take the truck out of our inventory, and had to days to pay the balanceAt that time, we talked about the possibility of shipping the truck versus him making the trip to Virginia and then driving it to MinnesotaI told him that we have done that on a few occassions, but not very frequentlyThe majority of buyers want to inspect and test drive the vehicles before actual purchaseBased on on his zip code, we estimated shipping costs at $I told the customer that if the costs were less, he would recive a refund, but if it was more, he was responsible for itThe customer decided to pay the additional $for shipping instead of making the trip to Virginia.| prepared all the necessary documents for the purchase and faxed them to the customers office for signaturesThe customer signed all the documents and faxed them back to meIncluded in the documents were the "BUYERSORDER", "ACKNOWLEDGEMENT OF AS-ISSALE", "ACKNOWLEDGMENT", "BUYERS GUIDEAS-WARRANTY", and "WAIVER OF EXTENDED WARRANTY"Included in the Buyers Order was the additional $estimated shipping chargeThe customer wire transferred the total price on the Buyers Order.I placed the truck on Central Dispatch for transporter bidsOne transporter was assigned the truck for a fee of $That transporter did not piper schedule and eventually did not take the truck because it was "lifted"I re-posted the truck on Central DispatchAnoter transporter was assigned the truck, but required $for deliveryThe customer agreed to pay to pay the transporter the additional $upon deliveryThis transporter was days late on the scheduled pick-upWhen the truck arrived in Minnesota, according to the customer, it apparently had some shipping damage, including a missing bed linerThe customer did not pay the transporter the additional $The customer wrote me an email, detailing the shipping damages and estimated them at $We notified the transporter and sent a check to the transporter for $and a check to the customer for $We now have a problem with the transporter for deducting the damage fees stated by the customer.The customer emailed me multiple times about his complaints of both the shipping damages and what was mostly cosmetic complaints about the truckIn addition, he called me numerous times, very agitated about the truck he purchased and demanded a full refund and requested that we pick up the truckI attempted to tell him our policy that all purchases are "AS-IS" and there is nothing more than reimburse him for the shipping damages, which we didThe customer threatened me on more than one occassion and used abusive languageI always stayed on the line to let him "vent" his frustations and told him multiple times that he had the opportunity to fly in and check the truck before the purchase, and it was his decision to purchase it the way he did. Joseph C***, Sales

The customer, *** ***, contacted me via email and telephone concerning the
possible purchase of a *** *** *** *** we had listed for sale on various web sites and our web siteOur web site showed numerous photos of the trucks exterior, interior tires, etcincluding the manufacturers information included in and on the truckOur photos are not modified, so what you see on the web sites is what you will see when you come to inspect and test drive the vehicleThe customer was very interested in the vehicle and asked me to send additional photos of certain areas of the truck that he could not see on lineI took multiple photos on my *** and sent them to the customerThe customer called me to tell me he would like to purchase the truck and asked various questions about the mechanical parts of the truck, which I told him that as far as we knew, the engine, transmission, etc were all in working orderThe customer made a $deposit via credit card to take the truck out of our inventory, and had to days to pay the balanceAt that time, we talked about the possibility of shipping the truck versus him making the trip to Virginia and then driving it to MinnesotaI told him that we have done that on a few occassions, but not very frequentlyThe majority of buyers want to inspect and test drive the vehicles before actual purchaseBased on on his zip code, we estimated shipping costs at $I told the customer that if the costs were less, he would recive a refund, but if it was more, he was responsible for itThe customer decided to pay the additional $for shipping instead of making the trip to Virginia| prepared all the necessary documents for the purchase and faxed them to the customers office for signaturesThe customer signed all the documents and faxed them back to meIncluded in the documents were the "BUYERS
ORDER", "ACKNOWLEDGEMENT OF AS-ISSALE", "ACKNOWLEDGMENT", "BUYERS GUIDEAS-WARRANTY", and "WAIVER OF EXTENDED WARRANTY"Included in the Buyers Order was the additional $estimated shipping chargeThe customer wire transferred the total price on the Buyers OrderI placed the truck on Central Dispatch for transporter bidsOne transporter was assigned the truck for a fee of $That transporter did not piper schedule and eventually did not take the truck because it was "lifted"I re-posted the truck on Central DispatchAnoter transporter was assigned the truck, but required $for deliveryThe customer agreed to pay to pay the transporter the additional $upon deliveryThis transporter was days late on the scheduled pick-upWhen the truck arrived in Minnesota, according to the customer, it apparently had some shipping damage, including a missing bed linerThe customer did not pay the transporter the additional $The customer wrote me an email, detailing the shipping damages and estimated them at $We notified the transporter and sent a check to the transporter for $and a check to the customer for $We now have a problem with the transporter for deducting the damage fees stated by the customerThe customer emailed me multiple times about his complaints of both the shipping damages and what was mostly cosmetic complaints about the truckIn addition, he called me numerous times, very agitated about the truck he purchased and demanded a full refund and requested that we pick up the truckI attempted to tell him our policy that all purchases are "AS-IS" and there is nothing more than reimburse him for the shipping damages, which we didThe customer threatened me on more than one occassion and used abusive languageI always stayed on the line to let him "vent" his frustations and told him multiple times that
he had the opportunity to fly in and check the truck before the purchase, and it was his decision to purchase it the way he did
Joseph C***, Sales

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The response was full of untrue stuffFor starters I NEVER put $down, they money was paid in full via wire transferJoe sent photos of the truck from his phone, I saved everything he sentThe photos are bad, just like their website. I told him that we have done that on a few occassions, but not very frequentlyThe majority of buyers want to inspect and test drive the vehicles before actual purchase. This was the biggest lie, I told Joe I have never bought a vehicle over the internet before and was nervous about itJoe said his dealership ships more cars than they sell on the lot to peopleHe said this truck is so awsome and I would love itHe reassured me buying a car without seeing it how its done now days. I was well aware of the as is no warranty, however if you advertise the truck has certain options, shouldn't they work?? I just found out from a certified mechanic the sunroof is completely shot and will cost over $1,to fixthat is just for starters, I could go on with over itemsthe TV monitor Joe bragged about don't work and it was broken!! the radio don't work, AC don't work, Heater seats don't work, lots morethe point is the items were advertised but not mentioned they don't work. when you sell a vehicle is should be disclosed that it has hail damage, the roof is full of hail damagejust another item he fail to mention.The vehicle took days to be delivered to me, that was days after it was paid I did call Joe the salesman many time very pissed, how wouldn'tbut another lie is I NEVER threatened him!!!! I am a law Enforcement Officer and I know better that thatI advised Joe many time this isn't over and he will not get away with this crap on other ,never a treatJoe was just made because I called him and told him what a pile a junk this truck it. Regards,
*** ***

While I agree the defective vehicle was purchased "as is" without a warranty, the dealership committed FRAUD in...

misrepresenting the condition of the vehicle before the purchase agreement was made. The dealership knew there was a major mechanical defect before it was sold to me and did not disclose this problem. They were directly asked regarding a noise the vehicle made and lied in order to cover it up and make it sound minor. Then they changed their story when confronted afterwards and said there was no noise and that it must have happened after the purchase was completed. They also hid the fact that they were working to repair the defect before the purchase was made and lied as to why parts of the vehicle were in the back compartment of the vehicle. Hence, this dealership knowingly covered up a major mechanical defect, lied when asked about it and completed the purchase without disclosing this information.
This dealership should not be in business since their business model relies on fraud. Their customer service ratings on Yelp and social media are abysmal. I have read many of the complaints and comments and have learned that the above described process is very common for this dealership. This business is a SCAM.

Customer purchased the vehicle As-Is with no dealer warranty and he declined third party extended warranty. Dealer is not responsible for cost of repair of any work after purchase.

Second Response to Complaint April 22, 2016Revdex.com #[redacted]We acknowledge Mr. [redacted]'s concerns in this matter! It now has become a "who verbally said what" during the course on telephone conversations regarding this matter. Instead, we would like to address the complaint in a different manner.The facts as we see them, are as follows: 1. Mr [redacted] saw photos of the truck on our website and was sent additional photos per his request.2. Mr [redacted] made the decision to purchase the truck without inspecting it and to have the truck shipped to Minnesota.3. Mr [redacted] in fact sent us the full amount of the purchase, including shipment costs. (My bad in previous response, he did not send a $500 deposit, but sent the full purchase amount at once.)4. Yes, it took close to three weeks for delivery, some our fault and some the transporters fault. 5. Mr [redacted] requested delivery damages, and he was sent $350 for the damages to the vehicle he claimed in shipping.6. Mr [redacted] signed all the documents necessary to finalize this transaction, including the "AS-IS" documents.7. The majority of Mr [redacted]'s complaints about the truck are cosmetic issues and not mechanicl issues. What looks good to one person, may not look the same to another. 8. The sales price of the truck Mr [redacted] purchased was around $2,000 under [redacted] retail value. In summary, we are disappointed that Mr [redacted] is not happy with his purchase. The majority of our customers find our "wholesale" prices to their satisfaction. Because they are purchasing under [redacted] reail values, they can change or repair the minor problems with thje vehicle.We believe we have performed in a professional manner and completed the transaction by the book, therefore there is nothing more we can do for Mr [redacted]. Joseph C[redacted], Sales

I recently purchased a vehicle from Leesburg Auto Import. I loved their laid back demeanor. A HUGE difference from all the other dealers we had visited that day. They are a no pressure dealership and the staff was SUPER nice and were also very entertaining. It was as if I had known them for a long time. Really was "at home" experience. Tom Fala was my sales person and Eddie was my finance manager. They were both GREAT. I will be giving them a call to thank them for the experience AND the wonderful vehicle we purchased. If you are reading this and are looking for a vehicle, PLEASE go visit Leesburg Auto Import!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The car was sold under false pretenses with issues clearly hidden from me. After doing my research on the dealer this is not an uncommon issue with said dealership. I was asking for help with the major flaw with the vehicle not the few more minor flaws that will cumulatively cost another two thousand to fix. Totaling fifteen percent of the purchase price approximately. I hope we can get this resolved in a quick and easy way.
Regards,
[redacted]

Second Response to Complaint April 22, 2016
Revdex.com #[redacted]
We acknowledge Mr. [redacted]'s concerns in this matter! It now has become a "who verbally said what" during the course on telephone conversations regarding this matter. Instead, we would like to address the complaint in a different manner.
The facts as we see them, are as follows:
1. Mr [redacted] saw photos of the truck on our website and was sent additional photos per his request.
2. Mr [redacted] made the decision to purchase the truck without inspecting it and to have the truck shipped to Minnesota.
3. Mr [redacted] in fact sent us the full amount of the purchase, including shipment costs. (My bad in previous response, he did not send a $500 deposit, but sent the full purchase amount at once.)
4. Yes, it took close to three weeks for delivery, some our fault and some the transporters fault.
5. Mr [redacted] requested delivery damages, and he was sent $350 for the damages to the vehicle he claimed in shipping.
6. Mr [redacted] signed all the documents necessary to finalize this transaction, including the "AS-IS" documents.
7. The majority of Mr [redacted]'s complaints about the truck are cosmetic issues and not mechanicl issues. What looks good to one person, may not look the same to another.
8. The sales price of the truck Mr [redacted] purchased was around $2,000 under [redacted] retail value.
In summary, we are disappointed that Mr [redacted] is not happy with his purchase. The majority of our customers find our "wholesale" prices to their satisfaction. Because they are purchasing under [redacted] reail values, they can change or repair the minor problems with thje vehicle.
We believe we have performed in a professional manner and completed the transaction by the book, therefore there is nothing more we can do for Mr [redacted].
 
Joseph C[redacted], Sales

Customer had bought the vehicle As-is with no warranty. Leesburg Auto import, LLC cannot assume responsibility for any work that is needed on the vehicle after the sale. The customer was given the chance to test drive the vehicle and physically inspect. Customer also signed acknowledgement that the...

sale was As-is with no warranty,Regards,Torn F[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The response was full of untrue stuff. For starters I NEVER put $500 down, they money was paid in full via wire transfer. Joe sent 6 photos of the truck from his phone, I saved everything he sent. The photos are bad, just like their website. 
I told him that we have done that on a few occassions, but not very frequently. The majority of buyers want to inspect and test drive the vehicles before actual purchase. 
 
This was the biggest lie, I told Joe I have never bought a vehicle over the internet before and was nervous about it. Joe said his dealership ships more cars than they sell on the lot to people. He said this truck is so awsome and I would love it. He reassured me buying a car without seeing it how its done now days. 
I was well aware of the as is no warranty, however if you advertise the truck has certain options, shouldn't they work?? I just found out from a certified mechanic the sunroof is completely shot and will cost over $1,000 to fix. that is just for starters, I could go on with over 20 items. the TV monitor Joe bragged about don't work and it was broken!! the radio don't work, AC don't work, Heater seats don't work, lots more. the point is the items were advertised but not mentioned they don't work. 
when you sell a vehicle is should be disclosed that it has hail damage, the roof is full of hail damage. just another item he fail to mention.
The vehicle took 18 days to be delivered to me, that was 18 days after it was paid.  
I did call Joe the salesman many time very pissed, how wouldn't. but another lie is I NEVER threatened him!!!! I am a law Enforcement Officer and I know better that that. I advised Joe many time this isn't over and he will not get away with this crap on other ,never a treat. Joe was just made because I called him and told him what a pile a junk this truck it. 
Regards,
[redacted]

Revdex.com Complaint Response06/02/2016Dear [redacted],Leesburg Auto Import received a request for a refund on your deposit for the 2011 [redacted] R/T. Upon further investigation into the events that occurred on 05/17/2016, we are happy to inform you that your deposit will be refunded. We apologize...

for the delay, as Management was investigating the situation. You can expect the refund in your account within the next five business days.Thank you for your patience in this matter and we hope this satisfies your needs.If you have any further questions or concerns, please feel free to contact us by phone or e-mail.Sincerely,Leesburg Auto Import LLCManagement: