Legacy Inmate Communications

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.THe Business (Legacy communications) is requesting the following information from me (customer) in order to investigate the issue: last digits of the card used: *** Last digits of phone number dialed: *** Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, my complaint was made at least a year ago and I believe more than years ago Second, my son was an inmate and had no other option of communicating with his family but using the Legacy service This company (and the city that entered into the contract with them) should be ashamed of taking advantage of incarcerated people and their families who have no other option but to pay their usurious prices in order to maintain what can be vital communication lines Regards, [redacted]

November 26, Revdex.com Viewridge Ave Suite San Diego, CA 92123- [redacted] – Case ID # [redacted] RE: [redacted] Legacy Long Distance International Inc(“Legacy”) Dear Sir or Madam: Enclosed herein please find our response to Mr [redacted] informal complaint filed with your office in which the complainant asserts dissatisfaction with call charges incurred from twelve (12) Operator Assisted “Collect” calls Legacy is contracted by the Pay Telephone Owner to supply Operator Services The calls billed to Mr [redacted] telephone number were legitimately processed by Legacy It is important to note that the calls in question were processed at a Pacific Standard Time (PST) Legacy’s billing records indicate the calls in question were processed utilizing our Automated Call Processor (ACP) Legacy can not retrieve the name of the person accepting call charges when the collect call is processed through the automated system; however, it is important to note that someone must physically press “1” on the phone’s keypad to accept call charges Legacy utilizes Envox interactive voice response software working in synergy with Intel Dialogic Boards (D240JCTTR2U) It is impossibility for a call to connect to the destination number without Legacy’s ACP platform receiving a DTMF signal “1” being dialed at the destination point Our system is designed to only release call if the “1” key is pressed Actual call “switch records” indicate each call connected to Ms [redacted] telephone number for authorization As a courtesy to Mr***, Legacy issued full credits against all disputed calls and placed a collect call block to prevent future collect call billing to his telephone number It is our sincere hope that this letter answers the inquiry in full and brings closure to this matter If there are any remaining questions in regard to this complaint please feel free to contact me anytime 800-577- Sincerely, [redacted] Quality Assurance File: Revdex.com – ***

Dear Sir or Madam,Enclosed herein, please find our response to Ms [redacted] complaint filed with your office, in which the complainant asserts dissatisfaction incurred from two Intrastate Operator Assisted “Collect” Calls The calls in question originated from a privately owned Pay Telephone located in Hurlock, MD Legacy is contracted by the Pay Telephone Owner to supply Operator Services.Legacy would like to apologize if Ms [redacted] disagrees with the call charges billed to her accountRate Quote options were made available automatically to the consumer before the calls were connected Option #clearly discloses the per-minute and any other fees associated with the call the customer is accepting Proper branding and greeting is performed on every call processed through our Operator Call Center Legacy follows and is in compliance with all State and Federal regulations on every call completed through our Operator Center.In appreciation of good customer service, a credit in the amount of $was issued towards the charges in question Please allow up to business days for the credit to reflect on the account It’s our sincere hope that this letter answers the inquiry in full and brings closure to this matter If there are any remaining questions in regard to this complaint please feel free to contact me anytime 800-577-5534Sincerely, [redacted] ***Quality AssuranceFile: Revdex.com – [redacted]

November 3, Revdex.com Viewridge Ave Suite San Diego, CA 92123- [redacted] – Case ID # [redacted] RE: Card Ending in [redacted] Legacy Long Distance International Inc(“Legacy”) Dear Sir or Madam, Enclosed herein, please find our response to Mr [redacted] ’s complaint filed with your office, in which the complainant asserts dissatisfaction incurred from four Interstate Operator Assisted calls The calls originated from a privately owned public pay-telephone located at the Florida Center for Recovery in the city of Fort Pierce, FL Legacy is contracted by the Pay Telephone Owner to supply Operator Services Legacy would like to apologize if Mr [redacted] disagrees with the call charges billed on his account The rate applied towards the calls in question can be found in our approved tariff filed with the FCC Rate Quote options were made available automatically to the consumer before the call was connected Option #clearly discloses the per-minute and any other fees associated with the call the customer is placing As a consumer, the customer also has the right to request a rate quote before the call is placed or before is accepted Proper branding and greeting is performed on every call processed through our Operator Call Center The single $transactions are pre-authorization holdsThe customer will automatically receive credits once the hold is release, generally taking 2-business days Unfortunately at this time, no credits were issued towards the call charges in question It’s Legacy’s sincere hope; this letter answers your inquiry in full and brings closure to this matter If you should and further questions, please feel free to give me a call at ###-###-#### Sincerely, [redacted] Quality Assurance File: Revdex.com – [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, I [redacted] I have not talked to them via phone or email they have not got to me yet at please do not close this case I want my money back they charge way to much there a rip off [redacted]

April 3, Revdex.com Viewridge Ave # San Diego, CA [redacted] – ID# [redacted] RE: [redacted] Legacy Long Distance International Inc(“Legacy”) Dear Sir or Madam, Enclosed herein, please find our response to Ms***’s complaint filed with your office, in which the complainant asserts dissatisfaction incurred from one (1) Operator Assisted call The call in question originated from a privately owned public pay-telephone located in Big Sur, CA Legacy is contracted by the Pay Telephone Owner to supply Operator Services Our records indicate that Ms [redacted] contacted Legacy on April 1, to inquire about the charges on her debit/credit card for the call she placed using our servicesMs [redacted] was given a full refund on April 1, prior to her filing the complaint with the Revdex.comShe was made aware that the refund can take to business days to reflect on her account It’s Legacy’s sincere hope; this letter answers your inquiry in full and brings closure to this matter If you should have any additional questions, please feel free to give me a call at 800-577- Sincerely, [redacted] Quality Assurance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They are not stating the factsIn fact, I tried several times and put in four quarters each time, but nothing happenedFinally, my call was connected and I assumed that the coin-phone did workBut was totally syrprised by the bill I receivedFurther on looking at the Internet, I find that this company has a very poor reputation and there are scores of complaints similar to mineThere has to be something going on with themThey have probably manipulated that coinss do not work Regards, [redacted] ***

[redacted] - ID # [redacted] Legacy Long Distance International, Inc(“Legacy”)Dear Sir or Madam:Enclosed herein please find our response to Mr [redacted] ’s complaint filed with your office, in which he asserts dissatisfaction with charges billed on his accountUnfortunately, we were unable to locate the disputed charges with no billing information disclosed in the documentation sent by the customerPlease have the customer reply with current Billing Information (number that received the call and last numbers of credit/debit card used)If there are any remaining questions in regard to this complaint, please feel free to contact me anytime at 800-577-5534Sincerely, [redacted] ***Quality AssuranceFile: Revdex.com – [redacted]

February 2, Revdex.com Viewridge Ave # San Diego, CA [redacted] Legacy Inmate Communications Dear Sir or Madam, Enclosed herein, please find our response to Ms [redacted] ’s complaint filed with your office, in which the complainant asserts dissatisfaction incurred from one Intrastate Operator Assisted “Collect” callThe call in question originated from the [redacted] Police Department in TexasLegacy is contracted by the Facility to supply Operator Services Legacy would like to apologize if Ms [redacted] disagrees with the call charges billed to her account The rate applied towards the call in question can be found in our approved tariff filed with the State of Texas Rate Quote options were made available automatically to the consumers before the call was connected Option #clearly discloses the per minute and any other fees associated with the call the customer is accepting Proper branding and greeting is performed on every call processed through our Operator Call Center Legacy follows and is in compliance with all State and Federal regulations on every call completed through our operator center In appreciation of good customer service, Legacy has canceled the closing fee and a credit in the amount of $will be issued back on the debit/credit card Please allow 7-business days for the credit to reflect on the StatementIt’s our sincere hope that this letter answers the inquiry in full and brings closure to this matter If there are any remaining questions in regard to this complaint please feel free to contact me anytime [redacted] Sincerely, [redacted] File: Revdex.com – [redacted]

Dear Sir or Madam,Enclosed herein, please find our response to Ms [redacted] complaint filed with your office, in which the complainant asserts dissatisfaction incurred from two Intrastate Operator Assisted “Collect” Calls The calls in question originated from the Burbank Police Department Legacy is contracted by the Facility to supply Operator Services.Legacy would like to apologize if Ms [redacted] disagrees with the call charges billed to her account The rate applied towards the calls in question can be found in our approved tariff filed with the State of California Rate Quote options were made available automatically to the consumers before the calls were connected Option #clearly discloses the per-minute charge and any other fees associated with the call the customer is accepting Proper branding and greeting is performed on every call processed through our Operator Call Center Legacy follows and is in compliance with all State and Federal regulations on every call completed through our operator center.In appreciation of good customer service, Legacy issued a 35% credit adjustment towards the call charges in question Please allow 7-business days for the credit to reflect on the Statement It’s our sincere hope that this letter answers the inquiry in full and brings closure to this matter If there are any remaining questions in regard to this complaint please feel free to contact me anytime 800-577-5534.Sincerely, [redacted] ***Quality Assurance

Enclosed herein, please find our response to Ms***’s complaint that was filed with your office in which the complainant asserts dissatisfaction incurred from a Pre-Paid account she set up to be able to take collect calls from an inmate at The City OF [redacted] *** The account was open and activated on August 8, Ms [redacted] funded the account several timesLegacy Inmate Communications has provided and rendered a service to the account owner by allowing calls to be received at the following telephone number; (513)704-It is important to note, the call billed on Ms***’s Credit/Debit account was legitimately processed by Legacy Proper audible branding is played on every call to the receiving party Further; as part of regulatory requirements, rate quote information is made available to the receiving party on every call by either a Live Operator or by pressing the on the phone’s keypad In this case, no rating information was requested by Ms [redacted] prior to the Operator releasing the callUnfortunately at this time, no credit was issued towards the call in questionMs [redacted] has already filed a Charge back with her bank It’s our sincere hope; this letter answers the inquiry in full and brings closure to this matter If there are any remaining questions in regard to this complaint please feel free to contact me anytime 800-577-Sincerely,

Dear Sir or Madam:Enclosed herein please find our second response to Ms***’s complaint filed with your office, in which she asserts dissatisfaction with charges billed on her accountLike we stated in the first response, we were unable to locate the disputed chargesPlease have the customer reply with current Billing Information (number that received the call and last numbers of credit/debit card used)If there are any remaining questions in regard to this complaint, please feel free to contact me anytime at 800- [redacted] Sincerely, [redacted] ***Quality Assurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

June 27, Revdex.com Viewridge Ave # San Diego, CA [redacted] Dear Sir or Madam, Enclosed herein, please find our response to MsTrachman’s complaint filed with your office, in which the complainant asserts dissatisfaction incurred from two Intrastate Operator Assisted “Collect” Calls The calls in question originated from a privately own Pay Telephone located in Norwalk, California Legacy is contracted by the Pay Telephone Owner to supply Operator Services Legacy would like to apologize if MsTrachman disagrees with the call charges billed to her account The rate applied towards the calls in question can be found in our approved tariff filed with the State of California Rate Quote options were made available automatically to the consumer before the calls were connected Option #clearly discloses the per-minute and any other fees associated with the call the customer is accepting Proper branding and greeting is performed on every call processed through our Operator Call Center Legacy follows and is in compliance with all State and Federal regulations on every call completed through our operator center In appreciation of good customer service, a full credit was issued towards the charges in question Please allow two (2) billing cycles for the credit to reflect on the Local Telephone Statement It’s our sincere hope that this letter answers the inquiry in full and brings closure to this matter If there are any remaining questions in regard to this complaint please feel free to contact me anytime [redacted] Sincerely, [redacted] *** [redacted]

March 18, Revdex.com Viewridge Ave # San Diego, CA [redacted] – ID# [redacted] RE: [redacted] Long Distance International Inc(“ [redacted] ”) Dear Sir or Madam, Enclosed herein, please find our response to Ms [redacted] complaint filed with your office, in which the complainant asserts dissatisfaction incurred from six Operator Assisted Collect CallsThe calls in question originated from a privately own Pay Phone located at [redacted] Center in [redacted] is contracted by the Pay Telephone Owner to supply Operator Services [redacted] would like to apologize if Ms [redacted] disagrees with the call charges billed on her account Rate Quote options were made available automatically to the consumer before the calls were connected Option #clearly discloses the per-minute rate and any other fees associated with the call the customer is receiving [redacted] follows and is in compliance with all State and Federal regulations on every call completed through our operator centerThe customer was charged for six calls that were accepted: $13.73, $18.33, $59.73, $60.88, $& $Not every call cost $like she stated on this complaint In appreciation of good customer service, [redacted] has already issued a 50% credit towards the charges in question Please allow a billing cycle for the credit to reflect on the Credit/Debit Card Statement It’s [redacted] ’s sincere hope that this letter answers your inquiry in full and brings closure to this matter If you should and further questions, please feel free to give me a call at 800-577- Sincerely, [redacted] Quality Assurance File: Revdex.com – [redacted]

In response to the email I received about complaint # [redacted] , I am attaching my last digits of the debt card I used for the transactions and all of the attempted phone numbers.Debit Account Last Four Digits:***Phone Calls on 03/20/2017: (508) [redacted] (Connected, phone call lasted under a minute and cost $29.76) [redacted] Out of the last numbers, none connected as dialedI was refunded of them but still have a charge of $on my accountI hope this resolves any issues and feel free to let me know if there's anything else I can do

October 20, Revdex.com [redacted] – ID # [redacted] RE: [redacted] Card ending in [redacted] Legacy Long Distance International, Inc(“Legacy”) Dear Sir or Madam: Enclosed herein, please find our response to Ms [redacted] ’s complaint filed with your office, in which the complainant asserts dissatisfaction incurred from three Operator Assisted callsThe calls in question originated from a privately own Pay Phone located at the [redacted] ***The customer placed credit card calls to the following numbers; [redacted] , [redacted] & [redacted] switch records indicate that all calls connected to the destination numbersThe posting of $on the Pay Phone applies for all “coin usage calls” only and it clearly states that on the phoneOur billing records indicate that the customer was charged only for calls (Amounts $ & $21.58) the third transaction in the amount of $was not captured, the transaction was declined and Legacy has not been able to collect for the unpaid call Legacy would like to apologize if Mr [redacted] disagrees with the call charges billed on her account Rate Quote options were made available automatically to the consumer before the call was connected Option #clearly discloses the per-minute rate and any other fees associated with the call the customer is placingLegacy follows and is in compliance with all State and Federal regulations on every call completed through our operator center In appreciation of good customer service, a credit was issued for one call in the amount of $ Please allow a billing cycle for the credit to reflect on the Credit/Debit Card Statement It’s Legacy’s sincere hope that this letter answers your inquiry in full and brings closure to this matter If you should and further questions, please feel free to give me a call at [redacted] Sincerely, [redacted] Quality Assurance File: Revdex.com – [redacted]

[redacted] Legacy Long Distance International, Inc(“Legacy”)Dear Sir or Madam:Enclosed herein please find our response to Ms [redacted] complaint filed with your office, in which she asserts dissatisfaction with charges billed on her Credit/Debit Card Statement Unfortunately, there was no Billing information disclosed in the documentation supplied by your office Without proper billing information we cannot investigate the charges in question Please reply with proper Billing (Credit Card Number and/or Destination Number) information or notify Ms [redacted] of our request.If there are any remaining questions in regard to this complaint, please feel free to contact me anytime at 800-577-5534.Sincerely, [redacted] Quality Assurance