Legacy Inmate Communications

March 29, 2016
Revdex.com
4747 Viewridge Ave # 200
San Diego, CA 92123
[redacted] – ID# [redacted]
RE: [redacted]
Legacy Long Distance International Inc. (“Legacy”)
Dear Sir or Madam,
Enclosed herein, please find our response to Ms. [redacted] complaint filed with your office, in which the complainant asserts dissatisfaction from Legacy’s response to her initial dispute. Rate Quote options were made available automatically to the consumer before the calls were connected.  Option #4 clearly discloses the per-minute and any other fees associated with the call the customer is placing.
Unfortunately at this time, no additional credits were issued towards the call charges in question. Legacy has already issued a maximum credit of 50% for all billed calls. It’s Legacy’s sincere hope; this letter answers your inquiry in full and brings closure to this matter.  If you should and further questions, please feel free to give me a call at 800-577-5534.
Sincerely,
[redacted]
Quality Assurance
File:      Revdex.com – [redacted]

January 9, 2015Revdex.com4747 Viewridge Ave # 200San Diego, CA 92123[redacted] Case # [redacted]Legacy Long Distance International, Inc. (“Legacy”)Dear Sir or Madam:Enclosed herein please find our response to [redacted] complaint filed with your office, in which...

he asserts dissatisfaction with charges incurred for ten (10) Operator Assisted Calls. It is important to note, the calls billed on [redacted] telephone number were legitimately processed by Legacy. Proper audible branding is played on every call to both the calling party as well as the end user. Rate quote information is made available to either party on every call by either a Live Operator or by pressing the 4 on the phone’s keypad. In this case, no rating information was requested by either party prior to the Operator releasing the calls.Moreover, dialing instructions are provided to each payphone and are utilized to instruct the customer on how to properly place their desired call as well as obtain “Rate Information”. These instructions are posted in the front face plate of the payphone itself.Unfortunately at this time, no credit was issued towards the calls in question. It’s our sincere hope; this letter answers the inquiry in full and brings closure to this matter. If there are any remaining questions in regard to this complaint please feel free to contact me anytime [redacted].Sincerely, [redacted]Quality AssuranceFile: Revdex.com – [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Luckily Legacy credited a full refund to my credit card. However, they make no mention of changing their current business practices.  Legacy needs to be up front about the costs of their pay phone services when using a credit card. The costs of the phone call made with a credit card should be printed on the pay phone and/or announced at the start of the phone tree when dialing *22. Until Legacy changes their current business practices, unknowing consumers will continue to be scammed by this company.
Regards,
[redacted]

Dear Sir or Madam:On behalf of Legacy Long Distance International, Inc. (“Legacy”) I am responding to the informal complaint filed by Ms. [redacted], in which the complainant asserts dissatisfaction with call charges incurred from an Intrastate Operator Assisted Collect Call. The call originated from a Privately Owned Pay Telephone located in the city of Manhattan, New York. Legacy is contracted by the Pay Telephone Owner to supply Operator Services.Legacy would like to apologize if Ms. [redacted] disagrees with the call charges billed on her Debit/Credit Card account. Rate Quote options were made available automatically to the consumer before the call was connected. Option #4 clearly discloses the per-minute and any other fees associated with the call the customer is receiving. Proper branding and greeting is performed on every call processed through our Operator Call Center. Legacy follows and is in compliance with all State and Federal regulations on every call completed through our Operator Center. After an extensive research of the call in question, actual call “switch records” confirm and indicate the call connected to the destination number in question. In appreciation of good customer service, a 50% refund was issued towards the calls in question. It is Legacy’s sincere hope; this letter answers your inquiry in full and brings closure to this matter. If there are any remaining questions in regard to this complaint please feel free to contact me at anytime 800-577-5534.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My response is that at no time did I, the call recipient, ever have been given any options to hear the rate or was given the rate so I had to assume the rates were reasonable. I was given only one option, and it was to either except or reject the call. The answer given by this company is false.
Regards,
[redacted]

March 18, 2016
Revdex.com
4747 Viewridge Ave # 200
San Diego, CA 92123
[redacted] – ID# [redacted]
RE: [redacted]
[redacted] Long Distance International Inc. (“[redacted]”)
Dear Sir or Madam,
Enclosed herein, please find our response to Ms. [redacted] complaint...

filed with your office, in which the complainant asserts dissatisfaction incurred from six Operator Assisted Collect Calls. The calls in question originated from a privately own Pay Phone located at [redacted] Center in [redacted] is contracted by the Pay Telephone Owner to supply Operator Services.
[redacted] would like to apologize if Ms. [redacted] disagrees with the call charges billed on her account.  Rate Quote options were made available automatically to the consumer before the calls were connected.  Option #4 clearly discloses the per-minute rate and any other fees associated with the call the customer is receiving. [redacted] follows and is in compliance with all State and Federal regulations on every call completed through our operator center. The customer was charged for six calls that were accepted: $13.73, $18.33, $59.73, $60.88, $89.63 & $90.78. Not every call cost $90.00 like she stated on this complaint.
In appreciation of good customer service, [redacted] has already issued a 50% credit towards the charges in question.  Please allow a billing cycle for the credit to reflect on the Credit/Debit Card Statement.  It’s [redacted]’s sincere hope that this letter answers your inquiry in full and brings closure to this matter.  If you should and further questions, please feel free to give me a call at 800-577-5534.
Sincerely,
[redacted]
Quality Assurance
File: Revdex.com – [redacted]

November 14, 2014
Revdex.com
4747 Viewridge Ave
Suite 200
San Diego, CA  92123-1688
[redacted] – Case ID # [redacted]
RE: Card Ending in [redacted]
Legacy Long Distance International Inc. (“Legacy”)
Dear Sir or Madam,
Legacy would like to apologize if Mr. [redacted] disagrees with the the response from Legacy. Rate Quote options were made available automatically to the consumer before the call was connected.  Option #4 clearly discloses the per-minute and any other fees associated with the call the customer is placing. Unfortunately at this time, no credits were issued towards the call charges in question.  It’s Legacy’s sincere hope; this letter answers your inquiry in full and brings closure to this matter. 
 
Sincerely,
[redacted]
Quality Assurance
File:      Revdex.com – [redacted]

Dear Sir or Madam:On behalf of Legacy Inmate Communications (“Legacy”) I am responding to the complaint filed by Ms. [redacted], in which the complainant asserts dissatisfaction with call charges incurred from one Intrastate Operator Assisted “Collect” Call.  The call originated from the Balch...

Springs Police Department in the state of Texas. Legacy would like to apologize if Ms. [redacted] disagrees with the call charges billed on her account.  It is important to note, the rate applied towards the calls in question can be found in our approved tariff filed with the state of Texas.  Rate Quote options were made available automatically to the consumer before the call was connected.  Option #4 clearly discloses the per-minute and any other fees associated with the call the customer is receiving.   Proper branding and greeting is performed on every call processed through our Operator Call Center. Legacy follows and is in compliance with all State and Federal regulations on every call completed through our operator center.Our records indicate that the customer received a full refund the same day that she called Legacy on May 23, 2016. She was notified that her refund can take up to 10 days to reflect on her credit/debit card account. It is our sincere hope this letter answers the inquiry in full and brings closure to this matter.  If there are any remaining questions in regard to this complaint please feel free to contact me anytime 800-577-5534.Sincerely, [redacted]Quality Assurance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your efforts. As I...

just explained to you on the telephone there is something very wrong with them being able to charge $30 plus approximately $3 fees for a call between 2 locations that is less than l mile distance.  In-so-far as the legal aspects of this it sounds like they did their homework in terms of putting it to people presumably in their time of grief.  That said their whole function is quite absurd and should be looked into by the proper authorities. No I do not accept their offer of 35%. I am willing to accept 90% even though $3.30 approximately (fees included) is quite absurd.
I appreciate what the Revdex.com does and I don't know what we would do without you.  Certainly we cannot rely on the government structure to do our bidding.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much for all your help! Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I would like to note that there was NO ONE at home on 3 of the dates charged. This phone number is my mother's and she was in the hospital. Again, NO ONE was there to accept a call, press "1" or even pick up the receiver! The answering machine was on, which is the only way this call even got connected. The machine has since been turned off. Your customer service rep was VERY rude; interrupting me before I had even explained the situation. It's very sad that a customer has to go to these lengths to be heard.
Regards,
[redacted]

April 7, 2017  Revdex.com 4747 Viewridge Ave Suite 200 San Diego, CA  92123-1688   [redacted] Case #  [redacted] Legacy Long Distance International, Inc. (“Legacy”)   Dear Sir or Madam:   Enclosed herein please find our response to Mr. [redacted]’s complaint...

filed with your office, in which he asserts dissatisfaction with charges billed on his Credit/Debit Card statement.  Unfortunately, there was no Billing information disclosed in the documentation supplied by the customer. Without proper billing information we cannot investigate the charges in question.  Please have the customer reply back with the last four numbers of the card used and the telephone number that received the calls.   If there are any remaining questions in regard to this complaint, please feel free to contact me anytime at 800-577-5534.     Sincerely,   [redacted] Quality Assurance     File:       Revdex.com – [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are not stating the facts. In fact, I tried several times and put in four quarters each time, but nothing happened. Finally, my call was connected and I assumed that the coin-phone did work. But was totally syrprised by the bill I received. Further on looking at the Internet, I find that this company has a very poor reputation and there are scores of complaints similar to mine. There has to be something going on with them. They have probably manipulated that coinss do not work.
Regards,
[redacted]

January 9, 2015Revdex.com4747 Viewridge Ave # 200San Diego, CA 92123[redacted]Case # 2[redacted]Legacy Long Distance International, Inc. (“Legacy”)Dear Sir or Madam:Enclosed herein please find our response to [redacted] complaint filed with your office, in which he asserts...

dissatisfaction with charges incurred for an Operator Assisted Call. It is important to note, the call billed on [redacted] telephone number was legitimately processed by Legacy. Proper audible branding is played on every call to both the calling party as well as the end user. Rate quote information is made available to either party on every call by either a Live Operator or by pressing the 4 on the phone’s keypad. In this case, no rating information was requested by either party prior to the Operator releasing the call.Moreover, dialing instructions are provided to each payphone and are utilized to instruct the customer on how to properly place their desired call as well as obtain “Rate Information”. These instructions are posted in the front face plate of the payphone itself.As a courtesy to Mr. [redacted], Legacy issued a 25% ($7.89) credit to the account. It is our sincere hope that this letter answers the inquiry in full and brings closure to this matter. If there are any remaining questions in regard to this complaint please feel free to contact me anytime [redacted]Sincerely, [redacted]Quality AssuranceFile: Revdex.com – [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
I [redacted]   I have  not talked to them via   phone or email   they have not got to me yet at please do not  close this case   I want my money back they charge way to much there a rip off   [redacted]

January 9, 2015Revdex.com4747 Viewridge Ave # 200San Diego, CA 92123[redacted]Case # [redacted]Legacy Long Distance International, Inc. (“Legacy”)Dear Sir or Madam:Enclosed herein please find our response to [redacted] complaint filed with your office, in which she...

asserts dissatisfaction with charges incurred for an Operator Assisted Call. It is important to note, the call billed on [redacted] telephone number was legitimately processed by Legacy. Proper audible branding is played on every call to both the calling party as well as the end user. Rate quote information is made available to either party on every call by either a Live Operator or by pressing the 4 on the phone’s keypad. In this case, no rating information was requested by either party prior to the Operator releasing the call.Moreover, dialing instructions are provided to each payphone and are utilized to instruct the customer on how to properly place their desired call as well as obtain “Rate Information”. These instructions are posted in the front face plate of the payphone itself.Unfortunately at this time, no credit was issued towards the call in question. It’s our sincere hope; this letter answers the inquiry in full and brings closure to this matter. If there are any remaining questions in regard to this complaint please feel free to contact me anytime [redacted].Sincerely, [redacted]Quality AssuranceFile: Revdex.com – [redacted]

March 10, 2015
 
 
Revdex.com
[redacted]
 
 
[redacted]  – ID# [redacted]
RE: [redacted]
Legacy Inmate Communications (“Legacy”)
 
 
Dear Sir or Madam,
 
Enclosed herein, please find our...

response to Ms. [redacted]’s complaint that was filed with your office in which the complainant asserts dissatisfaction incurred from a Pre-Paid account she set up to be able to take collect calls from the [redacted]  in [redacted].
 
It is important to note that at the time that call is being transfer over to a live Representative the inmate calling is no longer on the line. The call is transfer to a Live Representative in the event that the receiving party wants to set up an account to be able to receive calls from the facility. Our records indicate that the account was closed and she was notified that the refund was going to be process back to her credit card. The refund was process on March 9, 2015 and can take 7-10 business days to reflect on the account.
 
 
In appreciation of good customer service, Legacy will credit the full amount to Ms. [redacted] including the non- refundable set up charge. It’s Legacy’s sincere hope this letter answers your inquiry in full and brings closure to this matter.  If you should and further questions, please feel free to give me a call at [redacted].
 
 
Sincerely,
 
 
[redacted]
Quality Assurance
 
 
File:         Revdex.com- [redacted]