Legacy Innovations, Inc.

First, thank you for giving me more informationIn regards to the companies that you mentioned in your responseI will have my customer service department reach out to them next weekIt is company policy not to discuss a client's account with another entity

In regards to the above mentioned complaintThe client was informed that there was a delay but there magnets were shipped outThey were given a tracking number for their packageThat tracking number is ***, from USPSTheir package along with hundreds of other packages
were picked up by the Post Office some time agoOnce their package left here I have no control over how long it takes the Post Office to sort through the packages and get them delivered. From the history of the package, the package was shipped out of here on May 23, and delivered on June 7, The package was shipped out of here prior to this complaint being filedI can send the history from the Post Office if necessary

Revdex.com:Thank you for looking into this further ***I look forward to your reply regarding what you have found.Sincerely,*** ***

Thank you for your response Thank you for continuing to listen to the phone calls between both Mrand Mrs*** in regards to this issue If all of your phone calls are recorded, I feel confident that you will hear what you referred to as a misrepresentation Thank you,*** & *** ***

This is in regards to the complaint filed by ** *** *** *** placed the ad for ** *** *** *** on the Cabarrus County Community Guide Magnets on 10/27/and paid for the ad on 11/30/I have listened to not only the initial sales call but the verification call as well
During the placement of the ad *** was told the following information:- Magnets would be going out through high traffic places throughout the County.- ** *** *** *** would be the exclusive towing & recovery business featured on the magnets.- Magnet would feature local and national emergency numbers.- We ship the magnets out into the area- The magnets are free to the residents of the communityWhen the ad was placed ** *** *** *** received a Welcome Letter, in this welcome letter is states that the project takes roughly to weeks for production and deliveryThe magnets were delivered to the customer on 2/25/2016, but was scheduled for pickup from our office on 01/29/We schedule pickups from the Post Office and at times they do not come by our officeWe have emails from us to the local hub complaining that our pickups are not happening as scheduledThat being said, the magnets were shipped within the scheduled to weeks.In regards to the statement made by the customer about the magnets were supposed to be on the phone booksThat statement is and neither the sales representative or the verification specialist stated anything about the magnets being placed on or with the phonebooksI do have the calls and if need be can produce these files to any authority if requestedIf we had stated that, I would understand the frustration of the customer, but we did not make that statement.Based on our records, we did everything that was promised to the customerThis customer received his magnets as well as the other magnets that are getting distributed throughout Cabarrus County from other businesses and/or companies that are located throughout the County.At this time, I request that this complaint be closed and removed from our file as there are accusations and statements on the complaint

I have gotten conflicting information from office manager on cancelation time frame and feel a resolution is still pendingPlease advise on a resolution to my issue and contact myself asap

In regards to the rejection made by our clientThere are a few points that I would like to hit on- The magnets that you were sent are complimentary, what you paid for was your ad being placed on all of the magnets, not just the box that you receivedWe send out the complimentary ones to show each customer that we did produce the productWhile not every customer wishes to receive them, any customer that wishes to will Free of chargeIn addition, depending on the business, we include additional quantities of the magnets for the businesses to hand out- I have listened to multiple phone calls as of the date that I responded to the initial complaintIn those calls, nothing was mentioned about the magnets being placed on phonebooks and I am not sure where this would even come from as we do not have them placed on the phonebooksHad we said that, I would completely agree with your request for a refund as that would have been a misrepresentation by one of my employeesThat being said, I will continue to look for calls that I possibly might not have listened to. In the event that it was said, a refund would be issuedIn the event that it was not said, no refund will be issued and I will ask that any further comments in regards to this be stopped as it will be considered accusations and possibly slanderous- From all of the information that you listed and that I have been able to review, in no way did we mislead or lie to *** in regards to what this isEach business receives at least magnets, some received a lot more, it just depends on each businessWhen the statement was made in regards to 10,exposures, that is correct, each business receives at least 10,exposures for the project - While yes, your business along with the other businesses on the project did pay for their ad being placed on the magnets, we still provide a service to the communityThe residents to do not have to pay to receive the magnets as they are handed out to the residentsIt is to them that the service we provide is freeWhile I am truly sorry that you feel this way about the service we provide, at this time I have not heard any comments from any employee of Legacy that states that these magnets would go out on the phonebooks and as long as that hold up, no refund will be givenAlso, as long as it holds up I am requesting that this complaint, being in nature not be listed on our page as it would be deflamitory to our business having information on it

In regards to the complaintI have looked into this and here is what I have found. THe client did place an order with us in December of on the Community Guide MagnetsTHese magnets are multi advertiser productsBefore we can go to print with the project we must fill the project and
receive payments and approved artwork from the clientsMost of the time this process takes between and weeks in totalI apologize for the delay on this projectWe have gone through some internal changes of our processes and a few things slipped through the cracks. We received roughly projects back from our print facility to ship outI am going to personally go down to the shipping room and look to see if this project was one of the ones we just received backIf it is not, I will refund the client the money that they paid for their advertisementIf the project is there, I will personally see to it that these get shipped out no later than Friday

In regards to the clients complaintWhen the client placed their ad on the High School Shirts, yes she was told that these shirts would be out during Football season and they areWe work with hundreds on high schools across the country and with Football season starting shortly after school
starts, we are not always able to get the school the shirts before the very first game of the seasonWhen printing between 70,and 100,shirts for a specific timeframe, this process takes timeIf we were to rush through the printing process the shirts would not look very good so we make sure that we do what is needed in order for the shirts to come out looking the right way, with the correct information, mascots, prints all being centered and alignedWe work with between 12,and 15,clients per year on their promotional marketing needs and compared to the number of clients we work with, have very few unsatisfied clientsWhile we do our best, obviously we cannot make everyone happy as there are some clients that if the slightest delay happens in their mind, we should be shut down (as this client has so asked how we are still in business)I ask the client this, how many clients do you work with each year and has anything ever happened with a client’s purchase? If so, as I have yet to find a business that is of any type without at least one unhappy clientWhen the client called into our customer service department to see about the shirts, our customer service department did state that they were not printed as of yet, which was a mistake on her partWe have more than one high school that we have provide these shirts for and when my employee looked up the production schedule and saw a Pine Forest HS listed under the production schedule for a later print run, she stated this to the clientThe issue is the one she saw was for another Pine Forest High School, not the one that this client is onThese shirts were already printed and awaiting shipment to the school and clients, I can provide the order detail form from the production facility that shows these shirts were printed prior to the customer making a complaintSince then, these shirts have been shipped out as we are at the mercy of the Post Office and their pick up scheduleI'm sorry that the client feels that we did or are not holding up to our end of the agreement, but in fact, we didThere was not a set date of delivery by, just that the shirts would be to the school during the football season

My main reason for disputing this bill is primarily because of loss of faith in the company and secondarily because of the things I was not made aware of One would be foolish to continue a transaction with a company they do not trust Moreover, after reading the complaints made on the Revdex.com, I don't want to risk another incident happeningWhat's ironic is that I would have never come to the Revdex.com site if it hadn't been suggested by the last representative I spoke toBecause I accused the company of being a scam, she told me to check the Revdex.com to prove that they were NOT a scam But when I got to the site, I discovered complaints to the Revdex.com stating that this company is a scamMy only accepted resolution will be to cancel the order without penalty However, if this dispute is not resolved in this way, I propose that All Sports Promo provide the recordings of my calls, as they offeredUpon review all parties will hear the progression of my discontentYes, it is correct that I agreed to pay for the towels However, after not receiving the proof via post mail, as agreed, being blocked from their website to view the proof, on top of the off-color remark made about lebsians, and subsequently reading the other complaints on Revdex.com, I now want to cancel my order without being penalizedThe complications that have arisen in this order have made me lose faith in the company and led me to believe that I should NOT trust this company with ANY business information For the record, the rep's name was definitely Michele, not Melissa, because, as you'll hear in the recordings, we talked about the spelling of her name, specifically, since it is also my middle name

In regards to the clients complaintI have looked into this and here is what I have foundOn 7/5/*** spoke with ***, a sales representative here at Legacy Innovations*** pitched *** an ad space on the Cumberland County Community Guide Magnet project that we were working onAt the
time *** agreed to place an ad for State Farm on the projectNow, we do not take orders straight from the sales representative, there is a secondary process that is involvedThis process includes all ad placements to go through verification to ensure that the client understands what they are agreeing to and confirms that they do want to place the ad as well as agree to the terms of sale.During the verification process *** agreed to the terms of the sale and placed the orderThis order included the price of the ad placement was $*** also went over the basics of what was going to be placed on the advertisement*** was going to email over a copy of her business card so that we could use the information for her advertisement*** was also informed that she would receive an ad proof in the mail in about to business daysWe also informed *** that is we did not receive her business card by the time our graphics department was going to create her ad, she would receive a generic ad proofIn the case that she were to receive a generic ad proof, she could then just mail back her business card with the ad proof noting that changes were neededWe work with roughly 15,clients per year, all of which the clients are extremely busy and for the most part, many forget to send us the content of what they want to be featured in their ad until they receive the generic ad proof in the mailWe create generic ad proofs in these circumstances to get out clients to review their ad because there are timelines for ads to be done and corrected so that we can go to print for the projectI have attached a copy of the proof that was sent to the customerThe proof sheet states that the client needs to review the proof and if corrections are needed, they need to inform us what needs to be changedIt also states that the needs to note any changes and return the proof sheet back to us within days and we will continue to make any additional changes for up to daysAfter that time period, corrections may not be accepted***, did not notate any correctionsEven though *** was informed and agreed during verification that she would inform us of any corrections or changes that needed to be made.Our verification process as stated above also goes over the terms of sale*** was notified during this call that "All Sales Are Final" but that we do allow cancellations up to hours from verification without penalty and after the hours, "All Sales Are Final Due To Limited Ad Space"*** agreed to all of the terms of sale and agreed to place the ad on the projectIn addition, to confirm the ad placement, *** gave a verification code of ***Even though she agreed to all of the terms of sale, we still allowed *** to cancel her ad placement, but, we did so with penaltyThis penalty was in the form of a cancellation fee of $We did this even though we could have held the "All Sales Are Final"*** had every opportunity to decline to place her adAt any time during the verification call she could have stated that she was not interested or wanted to see something before moving forwardShe did not do this though and placed the adBased on the verification call, which I am sending in along with my response, we did exactly what we stated we would do but *** did notThe cancellation fee will not be refunded to the clientHad *** handled the situation differently, there is a chance that we might have refunded it or waived part of itJust because a client decided not to follow through with what they have agreed to does not constitute a valid reason to file a complaintIn fact, I have the right to file a complaint against State Farm for breaking their contractual obligation in regards to this adWe ask that this complaint be deleted as it was the client that decided to break her verbal contract with Legacy

I have looked into this complaint and my response is the following. On 2/13/*** placed an advertisement for All FUR Fun on the Clark County Community Guide MagnetsWhen a client places an advertisement on the community guide magnets, they are informed in the paperwork that they receive
that the entire process takes months to completeThis is due to the community guide magnets not being a single advertiser itemIt takes multiple advertisers to finish a projectIn the case of this project, it took roughly advertisers to finish the projectOnce we are able to obtain all the necessary clients on the project, each client needs time to pay for their invoice, receive their ad proofs and we also have to make sure that all advertisers have signed off on their artwork. In June this project as well as other community guide projects from across the US were laid put and sent into productionThis process took roughly weeks to completeIn July, once all of the magnets were printed, cut, and separated by project, we received the magnets back to our shipping facilityAt this time shipping labels were printed for each clientIn July, when the shipping label was created for *** and All FUR Fun, an email was sent to the email address that we have on file for the client that *** provided to us, ***This email informed *** that she would be receiving her shipment of complimentary magnets shortlyKeep in mind that what *** agreed to was her ad to be placed on the magnets that were going to be distributed through the Clark County Clerk's OfficeThe package of magnets that *** received were complimentary. I have looked into this client's account and the Clark County Clerk's Office has received the community guide magnets to distribute and *** has received her shipment of complimentary magnetsIn addition, on 8/11/before the client made this complaint, she called into our corporate office and was given the tracking number, ***, for her complimentary magnetsAt this time I am not sure why the client has made the complaint as we not only provided the client her tracking number for her shipment, but the shipment was delivered

In regards to complaint filed against Legacy InnovationsI have looked into the details of this, please find my response below.When this customer was called, they were told that these were the magnets being distributed by the Chamber of CommerceThe complainant wants you to believe that we mislead
them but this is not the caseThe Chamber of Commerce is distributing the community guide magnetsAs always, we have the proof to show that they are the distributorAt the Revdex.com's request, I will email over the recorded phone call between the Chamber of Commerce and Legacy Innovations where the representative from the Chamber authorizes this and agrees to be the distributor. I believe that the customer is trying to use the Revdex.com and complain as a way for them not to have to pay their invoice or hold up to their end of the agreementWhich, also at the Revdex.com's request, I will email over the recorded conversation between the complainant and Legacy where the complainant agreed to pay for their ad placement on the community guides for their areaI have no problem placing the complainant on our do not call list as we do not want to do business with a company that will make allegations against us in order to get out of their agreementI will not however cancel this ad without the customer paying a cancellation fee, and that will only be allowed if we have not yet sent this project into production.

At the time that the sale was made the customer went through a verification process where the sale was verifiedDuring this time, the customer was told that all sales are finalAt times we do allow a customer to cancel their invoice, when this happens, we do charge a cancellation feeWhen the original term of the sale is, all sales are final, we could have declined the customers request to cancel and charge the full amount

In regards to the client's complaintI have looked into the process of the project and here is what I have found.The client was contacted at the very end of June in regards to placing an ad on the McKean County Community Guide MagnetsThe client agreed to the purchase and the terms of saleThe
process for our projects is to weeks from the time the project is started to the time the project gets printedThis gives us enough time to make sure that the client's have received their ad proofs, signed off on the proof and paid their invoices before going into productionThen the project will get ready to be shipped and then shipped.While most of the time this timeframe is able to be met, there are times that the timeframe has to get extended for one reason or anotherWhen we print our projects, we print anywhere from to different projects at a timeThe production time can vary based on the total number of projects that we are printing at that timeWhen the client's project was going into production, the number of projects that we were printing extended the total production time on the magnets and we apologize for the inconvenience that this causedThe magnets were shipped out alreadyFor the delay and any inconvenience that this has caused the client, we will off the client a free ad on the next edition of the project

I have looked into this complaint and my response is the following. On 2/13/*** placed an advertisement for All FUR Fun on the Clark County Community Guide MagnetsWhen a client places an advertisement on the community guide magnets, they are informed in the paperwork that they receive
that the entire process takes months to completeThis is due to the community guide magnets not being a single advertiser itemIt takes multiple advertisers to finish a projectIn the case of this project, it took roughly advertisers to finish the projectOnce we are able to obtain all the necessary clients on the project, each client needs time to pay for their invoice, receive their ad proofs and we also have to make sure that all advertisers have signed off on their artwork. In June this project as well as other community guide projects from across the US were laid put and sent into productionThis process took roughly weeks to completeIn July, once all of the magnets were printed, cut, and separated by project, we received the magnets back to our shipping facilityAt this time shipping labels were printed for each clientIn July, when the shipping label was created for *** and All FUR Fun, an email was sent to the email address that we have on file for the client that *** provided to us, ***This email informed *** that she would be receiving her shipment of complimentary magnets shortlyKeep in mind that what *** agreed to was her ad to be placed on the magnets that were going to be distributed through the Clark County Clerk's OfficeThe package of magnets that *** received were complimentary. I have looked into this client's account and the Clark County Clerk's Office has received the community guide magnets to distribute and *** has received her shipment of complimentary magnetsIn addition, on 8/11/before the client made this complaint, she called into our corporate office and was given the tracking number, ***, for her complimentary magnetsAt this time I am not sure why the client has made the complaint as we not only provided the client her tracking number for her shipment, but the shipment was delivered

Thank you for your response Thank you for continuing to listen to the phone calls between both Mrand Mrs*** in regards to this issue If all of your phone calls are recorded, I feel confident that you will hear what you referred to as a misrepresentation Thank you,*** & *** ***

To your statements in your rejectionIn regards to this company, if we make a mistake we own up to it and make it rightThe sales representative was not deceitful to the clientThe statement of having Adams County as the distributor was never made; they are the Adams County Guides with the important phone numbers for Adams County on them.The recording that you say was not attached actually wasIt was sent to the Revdex.com by upload when responding to the original claim.We provided what we stated we would provideYou want to go around making accusations and call us hooky and deceitful, but that is where yo are wrongWe are a reputable business that provided you what we stated.To your statement about not having authorization to move forwardWhen you spoke with verification, agreed to the terms of the sale and gave an authorization code, that gave us authorization to move forwardIt also obligated you to the invoice that you agreed toWe allowed you to cancelthe invoice even with you agreeing to all sales being final.In no way do we try to mislead any customerWe give each customer ample opportunity to either purchase an ad or decline to purchase an adYou agreed to purchase an adTo make statements is outrageous and uncalled forHad you gone about this in a different way, without making and slanderous statements, we might have been inclined to work with you in regards to the cancellation fee, as we know sometimes people buy and then change their minds, it is called buyer’s remorseOnce the threat of the complaint was made, then seeing the statements that we made and untrue, thecancellation fee will remain.If you want to continue to make slanderous remarks in regards to my company I will have no option but to take action

I really am sorry that you feel this way as it is the
goal of this company to ensure that all clients are happy but sometimes are
unable to do thisWhile I do believe that you believe that you were misled by
one of my employees, I ensure you that you were notIn your original
complaint, you focused on the aspect of your ad proof being incorrect and for
not having a set distribution point set upI have done my best to answer both
of those complaints and yes, believe I have done so in a satisfactory manner.In regards to the cancellation fee, there were two
options availableOne of those being us holding you to the original term of
the sale, which would have been that all sales are finalWe could have gone
this route and stated that we would be unable to cancel the order and proceed
from thereWe decided not to go that route and allow you to cancel by paying
the feeFrom time to time, we do allow customers to cancel their invoice, only
when it would obviously benefit both parties, but there is a fee involvedWe
charge the fee due to the fact that you wanted to cancel your invoice days
after placing the orderWhen you originally placed your order, we stopped
contacting any business that would be considered your competition, as we only
allow of each business type on the magnets and for the fact that there is only
room for a number of businessesBy cancelling your invoice, it causes us to
have to find another business to take your place.In regards to your statement about “informing others of
our work”, you are welcome to make any truthful statements that you like, as
that is your rightThat being said, any untruthful and/or slanderous remarks
about the company or likeness will be cause for action on our part.You brought up other complaints that we have hadYes,
there have been a couple but what you do not see is that based on the number of
complaints, this is less than 0.0001% of the customers we have serviced in that
time periodWe did what was stated we would do, if you were not
happy with any part of where we were in the process or with the ad proof that
was sent, there were remedies available at that time that would have ended
differentlyThat being said, I have placed you on our DO Not Call list which
should stop any further calls from occurring, although I cannot completely
guarantee thatAt this time I believe it is just best that we part ways from
any business dealings.Tell us why here

In response to the complaint filed, I would like to start off by saying that I am sorry that you hav had a bad experience with my companyWe work with over 13,businesses each year to provide them affordable marketing solutionsWhile we do our best to ensure that everyone has an enjoyable
experience, we do make mistakes and at times things happen Several months ago we did go through a major overhaul in regards to people’s roles and responsibilitiesBecause of this, some things did fall through the cracks and there were some issues that had to get fixedAt this time I believe that the project that you are on along with over other projects are being delivered to our shipping facility within the next few days. In regards to you stating that one of my employees stated that they would contact you back and did not, I am currently looking into thisAll of the phone calls into and from Legacy are recorded for quality purposesI am pulling all phone recordings from any number we have associated with your accountI will be listening to each of them over the next day or two to find out what happenedIf in fact they did state they would call you and never did, I will handle that with my employee as that is not the way it is supposed to be done. I am also going to verify that your project is one of the ones on the wayIf it is, I will make sure that the shipping department gets your out to you immediatelyIf not, I will gladly issue you a refund.