Legacy Innovations, Inc.

During one of his calls with Legacy Magnets, *** was told that these magnets would reach 10,households per phonebook distribution I understand that the Legacy Rep has listened to two phone calls, however, there were multiple phone calls between Mr*** and Mrs*** with Legacy Attached is the welcome letter we received thanking us for our sponsorship benefiting Cabarrus Co - NC Community Guide It states, "It is with your support that we are able to provide this service to your community free of charge." Legacy has not provided any service to our community free of charge Everyone on the magnet has paid for ad space and only received the complimentary magnets (refer to invoice) If the magnets are complimentary, what did we purchase? We ordered these magnets to support our community and get word out about our business We have spoken to other businesses on the magnet we received and they purchased the ad under the same pretenses as our company Also, the letter states nothing about the time period in which these magnets would arrive or be distributed as your response stated If a company is having trouble with delivery and know it has been an issue, why not notify the customer I have also attached the ad proof sheet These three documents are all of the mail correspondence I have received from Legacy We would like a full refund of $for not following through with advertising our company as we were led to believe would happen and for not providing any other sort of service our community for the $we paid as stated in our welcome letter

This response is not acceptable to me at all. As was stated in the sales call, they were going to us this promotion for the Adams County Guide to provide for new home buyers, through Adams County distribution as they moved into the area. One, the recording that they said they forwarded on here is not here. Secondly, they said they only recorded the verification process, not recording the deceitful and misleading sales pitch I was told by the sales agent before it was transferred to the verification recording, which is still not been provided. The documentation they have uploaded is the same thing they had sent me in the mail within a week of the phone call with a bill attached for $250. When I received this bill I called in and talked with customer service (***) and was informed that they did not have a distribution agreement with Adams County and they were working on a distribution company to take their place. I worked with them for over two weeks trying to give them the opportunity to prove to me that they had Adams County as their distributer, they never could provide that information, saying that they might have Wal-Mart on board but haven't confirmed that. Their whole business practice is deceitful and misleading to their customers, they did not provide me anything what so ever as they said they were going to do. I canceled this hooky sales pitch after dealing with customer service to find they did not have what they said they had to provide my advertisement. As you can see by the attachment there was no signature or authorization on my part to move forward or agreed to their so called ad proof. Billing me for services that they were not fulfilling is wrong and as a business they should step up and refund my money. I paid the cancellation fee, and informed them that I was going to file a complaint, a lady called for my payment and told me she was informed to remove my number for calling after she received my payment, as this lead me to believe they knew what they had done. This companies working practices should be stopped, and should not be able to run an operation like this and be accredited with the Revdex.com. I just want to be refunded for my payment of services not fulfilled on their part.

At the time that the sale was made the customer went through a verification process where the sale was verifiedDuring this time, the customer was told that all sales are finalAt times we do allow a customer to cancel their invoice, when this happens, we do charge a cancellation feeWhen the original term of the sale is, all sales are final, we could have declined the customers request to cancel and charge the full amount

You are welcomeYes, our phone system provider does record all of our callsI have been going through the calls that I am able to come acrossI also want to make sure that I listen to every call between my company and yoursOther than the main number we have for you, are there any other phone numbers that we might have called you on or that you might have called us from? I ask this because when searching for calls I have to search with exact phone numbers

In regards to the clients complaintWhen the client placed their ad on the High School Shirts, yes she was told that these shirts would be out during Football season and they areWe work with hundreds on high schools across the country and with Football season starting shortly after school
starts, we are not always able to get the school the shirts before the very first game of the season When printing between 70,and 100,shirts for a specific timeframe, this process takes timeIf we were to rush through the printing process the shirts would not look very good so we make sure that we do what is needed in order for the shirts to come out looking the right way, with the correct information, mascots, prints all being centered and alignedWe work with between 12,and 15,clients per year on their promotional marketing needs and compared to the number of clients we work with, have very few unsatisfied clientsWhile we do our best, obviously we cannot make everyone happy as there are some clients that if the slightest delay happens in their mind, we should be shut down (as this client has so asked how we are still in business)I ask the client this, how many clients do you work with each year and has anything ever happened with a client’s purchase? If so, as I have yet to find a business that is of any type without at least one unhappy client When the client called into our customer service department to see about the shirts, our customer service department did state that they were not printed as of yet, which was a mistake on her partWe have more than one high school that we have provide these shirts for and when my employee looked up the production schedule and saw a Pine Forest HS listed under the production schedule for a later print run, she stated this to the clientThe issue is the one she saw was for another Pine Forest High School, not the one that this client is onThese shirts were already printed and awaiting shipment to the school and clients, I can provide the order detail form from the production facility that shows these shirts were printed prior to the customer making a complaintSince then, these shirts have been shipped out as we are at the mercy of the Post Office and their pick up scheduleI'm sorry that the client feels that we did or are not holding up to our end of the agreement, but in fact, we didThere was not a set date of delivery by, just that the shirts would be to the school during the football season

I have reviewed the clients rejection to my initial response and have once again reviewed the details of this transactionBelow you will find my response To make light of the client’s statement in regards to the complaints that we have had over the past yearsYes, we have had a couple of complaints but this also must be taken into contextDuring the same three year period that we have had these complaints, we have also worked with over 30,clients, schools, municipalities and other businessesThis means that less than a fraction of a fraction of 1% of the companies that we worked with over this time have had complaintsI am going to use another company as an example as wellI am guessing that either yourself or someone that you know has shopped at a WalmartOver the past years Walmart has had over 3,complaintsBy your statement, you or someone that you know should stop shopping at Walmart because they have had complaints as wellIf the client stopped doing business with companies that have received complaints, either through her business or personal life, I am sure that the client would have a hard timeThis in no way invalidates the agreement made between the client and my company as it sounds like the client just does not want to follow through on what was agreed upon To call us a scam is not only slander but libel as well as we have never scammed a business since we opened the doorsDo we get everything 100% correct, no, we make mistakes as I am sure so do youIf the client wants to throw words around like scam, I will take legal action against the complainant to protect my company’s reputation As previously stated in my initial response, our site does not fish for information, as the client so putThis would be an issues with the security settings on either the clients computers, router or firewall, not an issue with our websiteWe have numerous clients each and every day going on to the site to review and approve their artwork without issue No back to the actual facts of the matterThis order was placed and the terms agreed upon by the clientWe have not done anything that would invalidate this agreementI am attaching the verification call for the Revdex.com’s reviewYou will hear on this recording, exactly what I stated in my initial responseThe verifier on the call did stumble through some items as he was new at the time and just getting used to the verification process, but did make it through this entire processYou will also hear, when the client suggests that she was appalled when the verifier almost changed a word into something else, that she actually laughed at it as if the mistake was funny to herThroughout the entire call the client had ample opportunity to decide to not proceed with placing the order but in fact did agree to all of the terms which include how long the client has to cancel without penalty This client’s complaint has no merit what so ever as it sounds like all that is happening is, she has decided that she does not want to follow through on what was agreedThis invoice will remain open and if not paid immediately, I will be sending this to a collections company

To your statements in your rejectionIn regards to this company, if we make a mistake we own up to it and make it rightThe sales representative was not deceitful to the clientThe statement of having Adams County as the distributor was never made; they are the Adams County Guides with the important phone numbers for Adams County on them.The recording that you say was not attached actually wasIt was sent to the Revdex.com by upload when responding to the original claim.We provided what we stated we would provideYou want to go around making accusations and call us hooky and deceitful, but that is where yo are wrongWe are a reputable business that provided you what we stated.To your statement about not having authorization to move forwardWhen you spoke with verification, agreed to the terms of the sale and gave an authorization code, that gave us authorization to move forwardIt also obligated you to the invoice that you agreed toWe allowed you to cancelthe invoice even with you agreeing to all sales being final.In no way do we try to mislead any customerWe give each customer ample opportunity to either purchase an ad or decline to purchase an adYou agreed to purchase an adTo make statements is outrageous and uncalled forHad you gone about this in a different way, without making and slanderous statements, we might have been inclined to work with you in regards to the cancellation fee, as we know sometimes people buy and then change their minds, it is called buyer’s remorseOnce the threat of the complaint was made, then seeing the statements that we made and untrue, thecancellation fee will remain.If you want to continue to make slanderous remarks in regards to my company I will have no option but to take action

This is in response to the complaint filed against my companyWhen our sales department makes a sale, the sale goes through a verification process to ensure that the client understands and agrees to the terms of the saleEach client is informed that they have hours to cancel without penalty and
the client is given a phone number to call if they have any questions or would like to cancelAll of the phone calls are recorded for quality purposesI am having all of the calls between the client in regards to this complaint and my company pulled for review. f in fact the client did call back within the hours to the number they were given and requested to cancel the ad placement, I will gladly cancel the orderIf the client did not then the order will proceed as isI will have all of these calls pulled and reviewed no later than Wednesday of this week and will inform you of the results.

I appreciate your responses that you feel that you addressed my concerns, however, they do not address my concern of being charged $for nothing I was not in buyers remorse, I was in buyers concern that I was mislead to believe your company was being truthful and organized After talking with your customer service reps I found that your company was neither organized or truthful. As I stated previously I wish I would have done my research, because after reading the complaint with your company they all have one thing in common You did not provide them with what they had thought they were going to receive I paid my cancelation fee as you stated I was obligated to do, and with doing that I feel obligated to inform others of your companies work ethics and give them the opportunity to make their decisions from what myself others have experienced If your company was a stand up company you would have just canceled the fee I was charged for doing nothing at all for me, however, you feel that what you did was worth the fee. So, this complaint will stand as not being resolved from my business aspect until I am reimbursed for the $62.50.

*** ***
I am rejecting this response because:It was asking for more information. There were many names on the account because it was a Legacy magnet project. You will find *** *** *** ***, *** ***, ***, and *** for starters. The names listed above and all of the ones on the magnets deserve a full refund
Regards,
*** ***

I am sorry that you feel this way as we try to ensure that all customers have a good experience with our companyThe sales representative did not mislead you, yes, the rep stated that the guides would be distributed to new residents but also stated that they would be distributed to current residents as wellThe reason that when you asked what the main distribution point is, we did not have a concrete answer iswhen we set up the main distributor, most of the time they want a list of the sponsors that have purchased ad space so that they can make sure they are reputable companies and not in certain industriesDue to this, on a good number of our projects we have to wait until we have obtained all sponsors before getting a signed agreement with the distributor.In regards to your comment about our other complaints, yes we have had a small numberWe average less than 0.001% of our clients not being completely satisfied with our serviceThis also has nothing to do with your situation, so bringing any other issues up is a mute point as every situation has different components to it as well as different informationHave we made a few mistakes, yes, but we also have owned up to the mistakes that we have made and have always tried to make it right with the customer.Your main point in the original complaint had to do with the logo that our graphics department pulled off the internet so that we could send you an ad proof so that you could make correctionsThat was explained as to why we did thatThen you made that statement about distribution, which I have also explainedWhile I am sorry that you feel that one of my employees mislead you, I have reviewed the information and have found that you were not misleadHad my employee mislead you, when you wanted to cancel, our customer service department would have reviewed the information and not charged you a cancellation feeIn addition, if the derogatory remarks about the company not been made, we might have been able to work something out in addition to just allowing the invoice to be cancelledI would have had no problem offering to allowing your ad to still be on the project without paying any additional money to show the quality work that we do

I was played the tape recorded message that our newly hired employee answered the call from Legacy InnovationsIt did not state that he claimed to be in charge of making purchasing decisionsThe business owners are the only ones with the power to make these decisionsWe did do advertisement with our local newspaper that ***l *** states he thought this was the aforementioned advertisementBut alas, our company only makes purchases with signature approval from the owners onlyWe asked this company years ago to remove us from any & all future contact for how their business was handled with us thenWe were contacted by the local school to make a fraud report on this company then because the advertisement that was supposed to be handled by them on a basketball program was not done for several of the businesses that paid to have it doneAnd both the school and local businesses thought that this was advertisement through our local Chamber of CommerceAfter all was said and done Legacy Innovations refunded some of the advertisement cost and agreed not to contact us againBack to this current issue #1- We never should have been recontacted by this business as was requested#2- No signature for approval for work to be done was given to this company for them to do work with usOne of our new employees of course was unaware of this fact because it was 1-yrs ago that we requested no further contactWe are a very busy company that does not have time to screen every call or email received by businesses wanting to advertise for usWe took it for granted that when we said don't contact us again it would be honoredThat is the main reason that I am angry/frustrated with this companyHad they adhered to that we would not be where we are today making complaintsOur attorney has been given all of the info that we have concerning this company and states we will take it where we need to if not settled properlyThe other claim that was dismissed was handled by this company's President & he is the one who proclaimed we would never have to worry about his company contacting us againWhat happened to that promise/claim? We did not give any info on payment for this advertisement because only the owner can give out payment infoNot our employeesLegacy's advertisement employee did not receive approval from our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have looked into the clients complaintBelow you will find the information in regards to my response.On 8/31/the clients placed an order for an ad on the Adams County Community GuidesAfter the initial sales call way made, the call and order went into our verification departmentAll sales
go through verification to ensure the validity of the sale and to protect both the customer and LegacyDuring the verification process we record the entire callWe do this for multiple reasons: To ensure that the customer knows what the terms of the sale are (offer and acceptance)To ensure that we have as much information? about the order as possibleTo ensure that a valid sale has been madeI have attached a copy of the verification call for both the customer and the Revdex.com's review to show that the customer did validate a purchase of ad space as well accepted the terms of the sale (price, payment terms and that all sales are final).It is policy of Legacy Innovations that when creating an ad proof for the customer, we create one that has as much information as possibleIf we have not received the customers logo, our graphics department will try to find oneIt is not illegal to use a logo pulled off the internet for proof purposes.? The customer has every ability to change, modify or approve the ad proof before going into productionOn the ad proof sent to the client, it stated that "Order states client will be providing artworkPlease remit as soon as possibleOnce received, we will update your ad proof and provide you with a new copy."We did request that if the client wanted to cancel, he pay a cancellation fee sinceThis due to the fact that the client had agreed to the original term of sale as being "All Sales Are Final" as you will hear in the recording providedAt this time we request that this complaint be removed from our file

I am writing this in regards to the complaint filedIn order for me to be able to fully answer the complaint I do need more informationI tried doing a search based off the email address provided and the name of the person but have not come up with any informationIf you can provide me the name
of the company as it would appear in our records I can get this information pulled and find out what happened.n regards to part of the complaint, we have gone through a lot of changes internally over the past several monthsTHese changes, while in the long run will make project management a lot better for our clients, did cause some issues upfrontWe have replaced a few key employees, one of which is the one that was over the production of the community guide magnetsThis is not an excuse and I pride myself on trying to make sure that each and every client has a pleasant experience with my companyWe have made a few mistakes and are working on getting all of the projects that should have been printed and shipped out, completed.? At this time we have roughly different projects that are at our production facility getting printedHalf of them will be at our shipping facility within the next weeks and the other half will be there within a monthI do apologize for the delay in getting the magnets shipped outWe did make a mistake and will have this matter resolved shortly.If you can provide me the name of the business I will look to see which batch of projects this is in and make sure that they get shipped ASAPOnce again, I am sorry for the delayIn regards to making this right for the client(s), I will put something together to make sure that each client that was delayed, we do something to try to make it right for them

Complaint: ***
I am rejecting this response because:It is now Monday, May 1st and I have yet to receive the email with the shipping label, which leads me to believe they have not been shippedYour response was no different that what I have heard since NovemberAs I said before I paid for these in July of and still have no received the productsPlease issue a refund and keep the magnets.?
Regards,
*** ***

In regards to this complaintA refund check was issued for the promotional items on May 14, to the address the client gave usThe check was in the amount of $and the check number was I am not sure why this complaint was filed since the refund check was mailed out going on months
ago now

I have reviewed the response and my feelings have not changed about the companies practices.? I should have just done my research before believing that they were a reputable company.? As here on the Revdex.com they have had complaints in the last three years, and of them being within the last year.? If you read the consumers complaints they all have a common issue, the company is not providing what was told to the purchaser.? As I have already stated, the first person I had talk to told me they were doing this for Adams County and they were distributing them to new home buyers, I was then transferred to another person, that is where the phone call has been recorded.? I am not saying I didn't agree to the purchase of the ad space, but I am saying I was mislead on who was distributing them, as I would not have agreed to any ad space otherwise.? To state that I did not try to work with Legacy on this issue is incorrect, I called several times to make sure who was distributing them, and this went on for several weeks.? After getting tired of hearing who they might and emphasize might have lined up on distributing the product I decided to cancel.? At that time they informed me that I was going to be charged a cancelation fee, I explained to them I did not agree with the fee because they had not done anything for my business, no proof ads of what it was going to look like as a final product.? If taking my logo off the web an sending it to me and charging me a fee is what they thought was fair, I apologize not agreeing with that at all.? They never produced anything what so ever that showed a final product, they never had a distribution company lined up even to the day I canceled.? I paid my cancelation fee as they had requested, and glad I did because reading the reviews the company likes to send people to collections for? not paying for services not up to purchasers satisfaction.? My opinion of this companies practices have not changed and this all could have been settled by not charging me a fee for copying my logo off the web, as I had never sent it to them.? I informed them when I paid my fee that I was going to file a complaint to let others know of how this company operates.? Like I said before and I will keep saying, they could have just not charged me for copying my logo, sending a bill with my logo on it, and not providing any proof of what final product was to look like.? Buyers remorse had nothing to do with this transaction, as if it would have been what I was told I would have went forward with it.? Instead they charged me for canceling something that really never began.?

Complaint: ***
I am rejecting this response because:? The package did not ship out on May 23.? As of the date of my complaint it had not shipped.? We received the magnets finally arrived on June and they did not have our logo as originally discussed
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I received a call from *** *** at Legacy on 12/indicating that her management approved me to be sent a full refund, due to the fact that the original representative lied to me regarding the distribution of the magnetsThey claim that I will receive my check just shortly after the 1st of the year, so I am currently awaiting said check.Regarding the response previously submitted, I am rejecting it since it did not address the issue at hand - the issue is that the company lied about the distribution of the magnets when they first contacted me regarding advertisingThe magnets were to be distributed by the county offices, police stations, and fire stations throughout McKean countyThat would be a wonderful opportunity, and that is the only reason why I agreed to be a part of this campaignI was then informed early November that no one was to be distributing the magnets - the original representative from Legacy LIEDWhy would I want to pay some ridiculous amount for advertising on a magnet that is not being distributed anywhere useful? Hence, my request for a refund since the company lied about what was to be done with the magnets.At this time, I await the refund checkIf that comes through, as my phone contact *** *** has indicated, then I will be satisfiedI am waiting, however, for that to happen at this time
Regards,
*** ***