You are welcomeYes, our phone system provider does record all of our callsI have been going through the calls that I am able to come acrossI also want to make sure that I listen to every call between my company and yoursOther than the main number we have for you, are there any other phone numbers that we might have called you on or that you might have called us from? I ask this because when searching for calls I have to search with exact phone numbers
In response to the complaint filed, I would like to start off by saying that I am sorry that you hav had a bad experience with my companyWe work with over 13,businesses each year to provide them affordable marketing solutionsWhile we do our best to ensure that everyone has an enjoyable experience, we do make mistakes and at times things happen ? Several months ago we did go through a major overhaul in regards to people’s roles and responsibilitiesBecause of this, some things did fall through the cracks and there were some issues that had to get fixedAt this time I believe that the project that you are on along with over other projects are being delivered to our shipping facility within the next few days.? In regards to you stating that one of my employees stated that they would contact you back and did not, I am currently looking into thisAll of the phone calls into and from Legacy are recorded for quality purposesI am pulling all phone recordings from any number we have associated with your accountI will be listening to each of them over the next day or two to find out what happenedIf in fact they did state they would call you and never did, I will handle that with my employee as that is not the way it is supposed to be done.? I am also going to verify that your project is one of the ones on the wayIf it is, I will make sure that the shipping department gets your out to you immediatelyIf not, I will gladly issue you a refund.?
At the time that the sale was made the customer went through a verification process where the sale was verifiedDuring this time, the customer was told that all sales are finalAt times we do allow a customer to cancel their invoice, when this happens, we do charge a cancellation feeWhen the original term of the sale is, all sales are final, we could have declined the customers request to cancel and charge the full amount
I have gotten conflicting information from office manager on cancelation time frame and feel a resolution is still pendingPlease advise on a resolution to my issue and contact myself asap
In regards to the clients complaintWhen the client placed their ad on the High School Shirts, yes she was told that these shirts would be out during Football season and they areWe work with hundreds on high schools across the country and with Football season starting shortly after school starts, we are not always able to get the school the shirts before the very first game of the season When printing between 70,and 100,shirts for a specific timeframe, this process takes timeIf we were to rush through the printing process the shirts would not look very good so we make sure that we do what is needed in order for the shirts to come out looking the right way, with the correct information, mascots, prints all being centered and alignedWe work with between 12,and 15,clients per year on their promotional marketing needs and compared to the number of clients we work with, have very few unsatisfied clientsWhile we do our best, obviously we cannot make everyone happy as there are some clients that if the slightest delay happens in their mind, we should be shut down (as this client has so asked how we are still in business)I ask the client this, how many clients do you work with each year and has anything ever happened with a client’s purchase? If so, as I have yet to find a business that is of any type without at least one unhappy client When the client called into our customer service department to see about the shirts, our customer service department did state that they were not printed as of yet, which was a mistake on her partWe have more than one high school that we have provide these shirts for and when my employee looked up the production schedule and saw a Pine Forest HS listed under the production schedule for a later print run, she stated this to the clientThe issue is the one she saw was for another Pine Forest High School, not the one that this client is onThese shirts were already printed and awaiting shipment to the school and clients, I can provide the order detail form from the production facility that shows these shirts were printed prior to the customer making a complaintSince then, these shirts have been shipped out as we are at the mercy of the Post Office and their pick up scheduleI'm sorry that the client feels that we did or are not holding up to our end of the agreement, but in fact, we didThere was not a set date of delivery by, just that the shirts would be to the school during the football season
In regards to the client's complaintI have looked into the process of the project and here is what I have found.The client was contacted at the very end of June in regards to placing an ad on the McKean County Community Guide MagnetsThe client agreed to the purchase and the terms of saleThe process for our projects is to weeks from the time the project is started to the time the project gets printedThis gives us enough time to make sure that the client's have received their ad proofs, signed off on the proof and paid their invoices before going into productionThen the project will get ready to be shipped and then shipped.While most of the time this timeframe is able to be met, there are times that the timeframe has to get extended for one reason or anotherWhen we print our projects, we print anywhere from to different projects at a timeThe production time can vary based on the total number of projects that we are printing at that timeWhen the client's project was going into production, the number of projects that we were printing extended the total production time on the magnets and we apologize for the inconvenience that this causedThe magnets were shipped out alreadyFor the delay and any inconvenience that this has caused the client, we will off the client a free ad on the next edition of the project
In regards to the clients complaintI have looked into this and here is what I have foundOn 7/5/ [redacted] spoke with ***, a sales representative here at Legacy Innovations [redacted] pitched [redacted] an ad space on the Cumberland County Community Guide Magnet project that we were working onAt the time [redacted] agreed to place an ad for State Farm on the projectNow, we do not take orders straight from the sales representative, there is a secondary process that is involvedThis process includes all ad placements to go through verification to ensure that the client understands what they are agreeing to and confirms that they do want to place the ad as well as agree to the terms of sale.During the verification process [redacted] agreed to the terms of the sale and placed the orderThis order included the price of the ad placement was $ [redacted] also went over the basics of what was going to be placed on the advertisement [redacted] was going to email over a copy of her business card so that we could use the information for her advertisement [redacted] was also informed that she would receive an ad proof in the mail in about to business daysWe also informed [redacted] that is we did not receive her business card by the time our graphics department was going to create her ad, she would receive a generic ad proofIn the case that she were to receive a generic ad proof, she could then just mail back her business card with the ad proof noting that changes were neededWe work with roughly 15,clients per year, all of which the clients are extremely busy and for the most part, many forget to send us the content of what they want to be featured in their ad until they receive the generic ad proof in the mailWe create generic ad proofs in these circumstances to get out clients to review their ad because there are timelines for ads to be done and corrected so that we can go to print for the projectI have attached a copy of the proof that was sent to the customerThe proof sheet states that the client needs to review the proof and if corrections are needed, they need to inform us what needs to be changedIt also states that the needs to note any changes and return the proof sheet back to us within days and we will continue to make any additional changes for up to daysAfter that time period, corrections may not be accepted [redacted] , did not notate any correctionsEven though [redacted] was informed and agreed during verification that? she would inform us of any corrections or changes that needed to be made.Our verification process as stated above also goes over the terms of sale [redacted] was notified during this call that "All Sales Are Final" but that we do allow cancellations up to hours from verification without penalty and after the hours, "All Sales Are Final Due To Limited Ad Space" [redacted] agreed to all of the terms of sale and agreed to place the ad on the projectIn addition, to confirm the ad placement, [redacted] gave a verification code of ***Even though she agreed to all of the terms of sale, we still allowed [redacted] to cancel her ad placement, but, we did so with penaltyThis penalty was in the form of a cancellation fee of $We did this even though we could have held the "All Sales Are Final" [redacted] had every opportunity to decline to place her adAt any time during the verification call she could have stated that she was not interested or wanted to see something before moving forwardShe did not do this though and placed the adBased on the verification call, which I am sending in along with my response, we did exactly what we stated we would do but [redacted] did notThe cancellation fee will not be refunded to the clientHad [redacted] handled the situation differently, there is a chance that we might have refunded it or waived part of itJust because a client decided not to follow through with what they have agreed to does not constitute a valid reason to file a complaintIn fact, I have the right to file a complaint against State Farm for breaking their contractual obligation in regards to this adWe ask that this complaint be deleted as it was the client that decided to break her verbal contract with Legacy
I was played the tape recorded message that our newly hired employee answered the call from Legacy InnovationsIt did not state that he claimed to be in charge of making purchasing decisionsThe business owners are the only ones with the power to make these decisionsWe did do advertisement with our local newspaper that ***l [redacted] states he thought this was the aforementioned advertisementBut alas, our company only makes purchases with signature approval from the owners onlyWe asked this company years ago to remove us from any & all future contact for how their business was handled with us thenWe were contacted by the local school to make a fraud report on this company then because the advertisement that was supposed to be handled by them on a basketball program was not done for several of the businesses that paid to have it doneAnd both the school and local businesses thought that this was advertisement through our local Chamber of CommerceAfter all was said and done Legacy Innovations refunded some of the advertisement cost and agreed not to contact us againBack to this current issue #1- We never should have been recontacted by this business as was requested#2- No signature for approval for work to be done was given to this company for them to do work with usOne of our new employees of course was unaware of this fact because it was 1-yrs ago that we requested no further contactWe are a very busy company that does not have time to screen every call or email received by businesses wanting to advertise for usWe took it for granted that when we said don't contact us again it would be honoredThat is the main reason that I am angry/frustrated with this companyHad they adhered to that we would not be where we are today making complaintsOur attorney has been given all of the info that we have concerning this company and states we will take it where we need to if not settled properlyThe other claim that was dismissed was handled by this company's President & he is the one who proclaimed we would never have to worry about his company contacting us againWhat happened to that promise/claim? We did not give any info on payment for this advertisement because only the owner can give out payment infoNot our employeesLegacy's advertisement employee did not receive approval from our company.?
I have attached the printout from the Post Office showing delivery of the magnets to your companyAs I stated in my response to the complaint, I would make sure that the magnets got shipped and they did
This is in regards to the complaint filed by [redacted] [redacted] placed the ad for [redacted] on the Cabarrus County Community Guide Magnets on 10/27/and paid for the ad on 11/30/I have listened to not only the initial sales call but the verification call as well During the placement of the ad [redacted] was told the following information:- Magnets would be going out through high traffic places throughout the County.- [redacted] would be the exclusive towing & recovery business featured on the magnets.- Magnet would feature local and national emergency numbers.- We ship the magnets out into the area- The magnets are free to the residents of the communityWhen the ad was placed [redacted] received a Welcome Letter, in this welcome letter is states that the project takes roughly to weeks for production and deliveryThe magnets were delivered to the customer on 2/25/2016, but was scheduled for pickup from our office on 01/29/We schedule pickups from the Post Office and at times they do not come by our officeWe have emails from us to the local hub complaining that our pickups are not happening as scheduledThat being said, the magnets were shipped within the scheduled to weeks.In regards to the statement made by the customer about the magnets were supposed to be on the phone booksThat statement is and neither the sales representative or the verification specialist stated anything about the magnets being placed on or with the phonebooksI do have the calls and if need be can produce these files to any authority if requestedIf we had stated that, I would understand the frustration of the customer, but we did not make that statement.Based on our records, we did everything that was promised to the customerThis customer received his magnets as well as the other magnets that are getting distributed throughout Cabarrus County from other businesses and/or companies that are located throughout the County.At this time, I request that this complaint be closed and removed from our file as there are accusations and statements on the complaint
I am currently reviewing our bank account to see whether or not the check was cashed or notIn addition, I am also going through the receipts from around that time to located the receipt from the post office in regards to this check to see whether or not it was sent certified, priority or regular mailI will have this reviewed within the next daysOnce I finish reviewing these documents I will let you know what I find
I have reviewed the clients rejection to my initial response and have once again reviewed the details of this transactionBelow you will find my response To make light of the client’s statement in regards to the complaints that we have had over the past yearsYes, we have had a couple of complaints but this also must be taken into contextDuring the same three year period that we have had these complaints, we have also worked with over 30,clients, schools, municipalities and other businessesThis means that less than a fraction of a fraction of 1% of the companies that we worked with over this time have had complaintsI am going to use another company as an example as wellI am guessing that either yourself or someone that you know has shopped at a WalmartOver the past years Walmart has had over 3,complaintsBy your statement, you or someone that you know should stop shopping at Walmart because they have had complaints as wellIf the client stopped doing business with companies that have received complaints, either through her business or personal life, I am sure that the client would have a hard timeThis in no way invalidates the agreement made between the client and my company as it sounds like the client just does not want to follow through on what was agreed upon To call us a scam is not only slander but libel as well as we have never scammed a business since we opened the doorsDo we get everything 100% correct, no, we make mistakes as I am sure so do youIf the client wants to throw words around like scam, I will take legal action against the complainant to protect my company’s reputation As previously stated in my initial response, our site does not fish for information, as the client so putThis would be an issues with the security settings on either the clients computers, router or firewall, not an issue with our websiteWe have numerous clients each and every day going on to the site to review and approve their artwork without issue No back to the actual facts of the matterThis order was placed and the terms agreed upon by the clientWe have not done anything that would invalidate this agreementI am attaching the verification call for the Revdex.com’s reviewYou will hear on this recording, exactly what I stated in my initial responseThe verifier on the call did stumble through some items as he was new at the time and just getting used to the verification process, but did make it through this entire processYou will also hear, when the client suggests that she was appalled when the verifier almost changed a word into something else, that she actually laughed at it as if the mistake was funny to herThroughout the entire call the client had ample opportunity to decide to not proceed with placing the order but in fact did agree to all of the terms which include how long the client has to cancel without penalty This client’s complaint has no merit what so ever as it sounds like all that is happening is, she has decided that she does not want to follow through on what was agreedThis invoice will remain open and if not paid immediately, I will be sending this to a collections company
In regards to this complaintA refund check was issued for the promotional items on May 14, to the address the client gave usThe check was in the amount of $and the check number was I am not sure why this complaint was filed since the refund check was mailed out going on months ago now
In regards to complaint filed against Legacy InnovationsI have looked into the details of this, please find my response below.When this customer was called, they were told that these were the magnets being distributed by the Chamber of CommerceThe complainant wants you to believe that we mislead them but this is not the caseThe Chamber of Commerce is distributing the community guide magnetsAs always, we have the proof to show that they are the distributorAt the Revdex.com's request, I will email over the recorded phone call between the Chamber of Commerce and Legacy Innovations where the representative from the Chamber authorizes this and agrees to be the distributorI believe that the customer is trying to use the Revdex.com and complain as a way for them not to have to pay their invoice or hold up to their end of the agreementWhich, also at the Revdex.com's request, I will email over the recorded conversation between the complainant and Legacy where the complainant agreed to pay for their ad placement on the community guides for their areaI have no problem placing the complainant on our do not call list as we do not want to do business with a company that will make allegations against us in order to get out of their agreementI will not however cancel this ad without the customer paying a cancellation fee, and that will only be allowed if we have not yet sent this project into production
Complaint: [redacted] I am rejecting this response because:It is now Monday, May 1st and I have yet to receive the email with the shipping label, which leads me to believe they have not been shippedYour response was no different that what I have heard since NovemberAs I said before I paid for these in July of and still have no received the productsPlease issue a refund and keep the magnets.? Regards, [redacted]
I have looked into the clients complaintBelow you will find the information in regards to my response.On 8/31/the clients placed an order for an ad on the Adams County Community GuidesAfter the initial sales call way made, the call and order went into our verification departmentAll sales go through verification to ensure the validity of the sale and to protect both the customer and LegacyDuring the verification process we record the entire callWe do this for multiple reasons: To ensure that the customer knows what the terms of the sale are (offer and acceptance)To ensure that we have as much information? about the order as possibleTo ensure that a valid sale has been madeI have attached a copy of the verification call for both the customer and the Revdex.com's review to show that the customer did validate a purchase of ad space as well accepted the terms of the sale (price, payment terms and that all sales are final).It is policy of Legacy Innovations that when creating an ad proof for the customer, we create one that has as much information as possibleIf we have not received the customers logo, our graphics department will try to find oneIt is not illegal to use a logo pulled off the internet for proof purposes.? The customer has every ability to change, modify or approve the ad proof before going into productionOn the ad proof sent to the client, it stated that "Order states client will be providing artworkPlease remit as soon as possibleOnce received, we will update your ad proof and provide you with a new copy."We did request that if the client wanted to cancel, he pay a cancellation fee sinceThis due to the fact that the client had agreed to the original term of sale as being "All Sales Are Final" as you will hear in the recording providedAt this time we request that this complaint be removed from our file
I appreciate your responses that you feel that you addressed my concerns, however, they do not address my concern of being charged $for nothingI was not in buyers remorse, I was in buyers concern that I was mislead to believe your company was being truthful and organizedAfter talking with your customer service reps I found that your company was neither organized or truthful As I stated previously I wish I would have done my research, because after reading the complaint with your company they all have one thing in commonYou did not provide them with what they had thought they were going to receiveI paid my cancelation fee as you stated I was obligated to do, and with doing that I feel obligated to inform others of your companies work ethics and give them the opportunity to make their decisions from what myself others have experiencedIf your company was a stand up company you would have just canceled the fee I was charged for doing nothing at all for me, however, you feel that what you did was worth the fee So, this complaint will stand as not being resolved from my business aspect until I am reimbursed for the $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12965437, and find that this resolution is satisfactory to me Regards, [redacted]
I really am sorry that you feel this way as it is the goal of this company to ensure that all clients are happy but sometimes are unable to do thisWhile I do believe that you believe that you were misled by one of my employees, I ensure you that you were notIn your original complaint, you focused on the aspect of your ad proof being incorrect and for not having a set distribution point set upI have done my best to answer both of those complaints and yes, believe I have done so in a satisfactory manner.In regards to the cancellation fee, there were two options availableOne of those being us holding you to the original term of the sale, which would have been that all sales are finalWe could have gone this route and stated that we would be unable to cancel the order and proceed from thereWe decided not to go that route and allow you to cancel by paying the feeFrom time to time, we do allow customers to cancel their invoice, only when it would obviously benefit both parties, but there is a fee involvedWe charge the fee due to the fact that you wanted to cancel your invoice days after placing the orderWhen you originally placed your order, we stopped contacting any business that would be considered your competition, as we only allow of each business type on the magnets and for the fact that there is only room for a number of businessesBy cancelling your invoice, it causes us to have to find another business to take your place.In regards to your statement about “informing others of our work”, you are welcome to make any truthful statements that you like, as that is your rightThat being said, any untruthful and/or slanderous remarks about the company or likeness will be cause for action on our part.You brought up other complaints that we have hadYes, there have been a couple but what you do not see is that based on the number of complaints, this is less than 0.0001% of the customers we have serviced in that time periodWe did what was stated we would do, if you were not happy with any part of where we were in the process or with the ad proof that was sent, there were remedies available at that time that would have ended differentlyThat being said, I have placed you on our DO Not Call list which should stop any further calls from occurring, although I cannot completely guarantee thatAt this time I believe it is just best that we part ways from any business dealings.Tell us why here
Complaint: [redacted] I am rejecting this response because: The package did not ship out on May 23. As of the date of my complaint it had not shipped. We received the magnets finally arrived on June and they did not have our logo as originally discussed Regards, [redacted] ***
You are welcomeYes, our phone system provider does record all of our callsI have been going through the calls that I am able to come acrossI also want to make sure that I listen to every call between my company and yoursOther than the main number we have for you, are there any other phone numbers that we might have called you on or that you might have called us from? I ask this because when searching for calls I have to search with exact phone numbers
In response to the complaint filed, I would like to start off by saying that I am sorry that you hav had a bad experience with my companyWe work with over 13,businesses each year to provide them affordable marketing solutionsWhile we do our best to ensure that everyone has an enjoyable experience, we do make mistakes and at times things happen ? Several months ago we did go through a major overhaul in regards to people’s roles and responsibilitiesBecause of this, some things did fall through the cracks and there were some issues that had to get fixedAt this time I believe that the project that you are on along with over other projects are being delivered to our shipping facility within the next few days.? In regards to you stating that one of my employees stated that they would contact you back and did not, I am currently looking into thisAll of the phone calls into and from Legacy are recorded for quality purposesI am pulling all phone recordings from any number we have associated with your accountI will be listening to each of them over the next day or two to find out what happenedIf in fact they did state they would call you and never did, I will handle that with my employee as that is not the way it is supposed to be done.? I am also going to verify that your project is one of the ones on the wayIf it is, I will make sure that the shipping department gets your out to you immediatelyIf not, I will gladly issue you a refund.?
At the time that the sale was made the customer went through a verification process where the sale was verifiedDuring this time, the customer was told that all sales are finalAt times we do allow a customer to cancel their invoice, when this happens, we do charge a cancellation feeWhen the original term of the sale is, all sales are final, we could have declined the customers request to cancel and charge the full amount
I have gotten conflicting information from office manager on cancelation time frame and feel a resolution is still pendingPlease advise on a resolution to my issue and contact myself asap
In regards to the clients complaintWhen the client placed their ad on the High School Shirts, yes she was told that these shirts would be out during Football season and they areWe work with hundreds on high schools across the country and with Football season starting shortly after school starts, we are not always able to get the school the shirts before the very first game of the season When printing between 70,and 100,shirts for a specific timeframe, this process takes timeIf we were to rush through the printing process the shirts would not look very good so we make sure that we do what is needed in order for the shirts to come out looking the right way, with the correct information, mascots, prints all being centered and alignedWe work with between 12,and 15,clients per year on their promotional marketing needs and compared to the number of clients we work with, have very few unsatisfied clientsWhile we do our best, obviously we cannot make everyone happy as there are some clients that if the slightest delay happens in their mind, we should be shut down (as this client has so asked how we are still in business)I ask the client this, how many clients do you work with each year and has anything ever happened with a client’s purchase? If so, as I have yet to find a business that is of any type without at least one unhappy client When the client called into our customer service department to see about the shirts, our customer service department did state that they were not printed as of yet, which was a mistake on her partWe have more than one high school that we have provide these shirts for and when my employee looked up the production schedule and saw a Pine Forest HS listed under the production schedule for a later print run, she stated this to the clientThe issue is the one she saw was for another Pine Forest High School, not the one that this client is onThese shirts were already printed and awaiting shipment to the school and clients, I can provide the order detail form from the production facility that shows these shirts were printed prior to the customer making a complaintSince then, these shirts have been shipped out as we are at the mercy of the Post Office and their pick up scheduleI'm sorry that the client feels that we did or are not holding up to our end of the agreement, but in fact, we didThere was not a set date of delivery by, just that the shirts would be to the school during the football season
In regards to the client's complaintI have looked into the process of the project and here is what I have found.The client was contacted at the very end of June in regards to placing an ad on the McKean County Community Guide MagnetsThe client agreed to the purchase and the terms of saleThe process for our projects is to weeks from the time the project is started to the time the project gets printedThis gives us enough time to make sure that the client's have received their ad proofs, signed off on the proof and paid their invoices before going into productionThen the project will get ready to be shipped and then shipped.While most of the time this timeframe is able to be met, there are times that the timeframe has to get extended for one reason or anotherWhen we print our projects, we print anywhere from to different projects at a timeThe production time can vary based on the total number of projects that we are printing at that timeWhen the client's project was going into production, the number of projects that we were printing extended the total production time on the magnets and we apologize for the inconvenience that this causedThe magnets were shipped out alreadyFor the delay and any inconvenience that this has caused the client, we will off the client a free ad on the next edition of the project
In regards to the clients complaintI have looked into this and here is what I have foundOn 7/5/ [redacted] spoke with ***, a sales representative here at Legacy Innovations [redacted] pitched [redacted] an ad space on the Cumberland County Community Guide Magnet project that we were working onAt the time [redacted] agreed to place an ad for State Farm on the projectNow, we do not take orders straight from the sales representative, there is a secondary process that is involvedThis process includes all ad placements to go through verification to ensure that the client understands what they are agreeing to and confirms that they do want to place the ad as well as agree to the terms of sale.During the verification process [redacted] agreed to the terms of the sale and placed the orderThis order included the price of the ad placement was $ [redacted] also went over the basics of what was going to be placed on the advertisement [redacted] was going to email over a copy of her business card so that we could use the information for her advertisement [redacted] was also informed that she would receive an ad proof in the mail in about to business daysWe also informed [redacted] that is we did not receive her business card by the time our graphics department was going to create her ad, she would receive a generic ad proofIn the case that she were to receive a generic ad proof, she could then just mail back her business card with the ad proof noting that changes were neededWe work with roughly 15,clients per year, all of which the clients are extremely busy and for the most part, many forget to send us the content of what they want to be featured in their ad until they receive the generic ad proof in the mailWe create generic ad proofs in these circumstances to get out clients to review their ad because there are timelines for ads to be done and corrected so that we can go to print for the projectI have attached a copy of the proof that was sent to the customerThe proof sheet states that the client needs to review the proof and if corrections are needed, they need to inform us what needs to be changedIt also states that the needs to note any changes and return the proof sheet back to us within days and we will continue to make any additional changes for up to daysAfter that time period, corrections may not be accepted [redacted] , did not notate any correctionsEven though [redacted] was informed and agreed during verification that? she would inform us of any corrections or changes that needed to be made.Our verification process as stated above also goes over the terms of sale [redacted] was notified during this call that "All Sales Are Final" but that we do allow cancellations up to hours from verification without penalty and after the hours, "All Sales Are Final Due To Limited Ad Space" [redacted] agreed to all of the terms of sale and agreed to place the ad on the projectIn addition, to confirm the ad placement, [redacted] gave a verification code of ***Even though she agreed to all of the terms of sale, we still allowed [redacted] to cancel her ad placement, but, we did so with penaltyThis penalty was in the form of a cancellation fee of $We did this even though we could have held the "All Sales Are Final" [redacted] had every opportunity to decline to place her adAt any time during the verification call she could have stated that she was not interested or wanted to see something before moving forwardShe did not do this though and placed the adBased on the verification call, which I am sending in along with my response, we did exactly what we stated we would do but [redacted] did notThe cancellation fee will not be refunded to the clientHad [redacted] handled the situation differently, there is a chance that we might have refunded it or waived part of itJust because a client decided not to follow through with what they have agreed to does not constitute a valid reason to file a complaintIn fact, I have the right to file a complaint against State Farm for breaking their contractual obligation in regards to this adWe ask that this complaint be deleted as it was the client that decided to break her verbal contract with Legacy
I was played the tape recorded message that our newly hired employee answered the call from Legacy InnovationsIt did not state that he claimed to be in charge of making purchasing decisionsThe business owners are the only ones with the power to make these decisionsWe did do advertisement with our local newspaper that ***l [redacted] states he thought this was the aforementioned advertisementBut alas, our company only makes purchases with signature approval from the owners onlyWe asked this company years ago to remove us from any & all future contact for how their business was handled with us thenWe were contacted by the local school to make a fraud report on this company then because the advertisement that was supposed to be handled by them on a basketball program was not done for several of the businesses that paid to have it doneAnd both the school and local businesses thought that this was advertisement through our local Chamber of CommerceAfter all was said and done Legacy Innovations refunded some of the advertisement cost and agreed not to contact us againBack to this current issue #1- We never should have been recontacted by this business as was requested#2- No signature for approval for work to be done was given to this company for them to do work with usOne of our new employees of course was unaware of this fact because it was 1-yrs ago that we requested no further contactWe are a very busy company that does not have time to screen every call or email received by businesses wanting to advertise for usWe took it for granted that when we said don't contact us again it would be honoredThat is the main reason that I am angry/frustrated with this companyHad they adhered to that we would not be where we are today making complaintsOur attorney has been given all of the info that we have concerning this company and states we will take it where we need to if not settled properlyThe other claim that was dismissed was handled by this company's President & he is the one who proclaimed we would never have to worry about his company contacting us againWhat happened to that promise/claim? We did not give any info on payment for this advertisement because only the owner can give out payment infoNot our employeesLegacy's advertisement employee did not receive approval from our company.?
I have attached the printout from the Post Office showing delivery of the magnets to your companyAs I stated in my response to the complaint, I would make sure that the magnets got shipped and they did
This is in regards to the complaint filed by [redacted] [redacted] placed the ad for [redacted] on the Cabarrus County Community Guide Magnets on 10/27/and paid for the ad on 11/30/I have listened to not only the initial sales call but the verification call as well During the placement of the ad [redacted] was told the following information:- Magnets would be going out through high traffic places throughout the County.- [redacted] would be the exclusive towing & recovery business featured on the magnets.- Magnet would feature local and national emergency numbers.- We ship the magnets out into the area- The magnets are free to the residents of the communityWhen the ad was placed [redacted] received a Welcome Letter, in this welcome letter is states that the project takes roughly to weeks for production and deliveryThe magnets were delivered to the customer on 2/25/2016, but was scheduled for pickup from our office on 01/29/We schedule pickups from the Post Office and at times they do not come by our officeWe have emails from us to the local hub complaining that our pickups are not happening as scheduledThat being said, the magnets were shipped within the scheduled to weeks.In regards to the statement made by the customer about the magnets were supposed to be on the phone booksThat statement is and neither the sales representative or the verification specialist stated anything about the magnets being placed on or with the phonebooksI do have the calls and if need be can produce these files to any authority if requestedIf we had stated that, I would understand the frustration of the customer, but we did not make that statement.Based on our records, we did everything that was promised to the customerThis customer received his magnets as well as the other magnets that are getting distributed throughout Cabarrus County from other businesses and/or companies that are located throughout the County.At this time, I request that this complaint be closed and removed from our file as there are accusations and statements on the complaint
I am currently reviewing our bank account to see whether or not the check was cashed or notIn addition, I am also going through the receipts from around that time to located the receipt from the post office in regards to this check to see whether or not it was sent certified, priority or regular mailI will have this reviewed within the next daysOnce I finish reviewing these documents I will let you know what I find
I have reviewed the clients rejection to my initial response and have once again reviewed the details of this transactionBelow you will find my response To make light of the client’s statement in regards to the complaints that we have had over the past yearsYes, we have had a couple of complaints but this also must be taken into contextDuring the same three year period that we have had these complaints, we have also worked with over 30,clients, schools, municipalities and other businessesThis means that less than a fraction of a fraction of 1% of the companies that we worked with over this time have had complaintsI am going to use another company as an example as wellI am guessing that either yourself or someone that you know has shopped at a WalmartOver the past years Walmart has had over 3,complaintsBy your statement, you or someone that you know should stop shopping at Walmart because they have had complaints as wellIf the client stopped doing business with companies that have received complaints, either through her business or personal life, I am sure that the client would have a hard timeThis in no way invalidates the agreement made between the client and my company as it sounds like the client just does not want to follow through on what was agreed upon To call us a scam is not only slander but libel as well as we have never scammed a business since we opened the doorsDo we get everything 100% correct, no, we make mistakes as I am sure so do youIf the client wants to throw words around like scam, I will take legal action against the complainant to protect my company’s reputation As previously stated in my initial response, our site does not fish for information, as the client so putThis would be an issues with the security settings on either the clients computers, router or firewall, not an issue with our websiteWe have numerous clients each and every day going on to the site to review and approve their artwork without issue No back to the actual facts of the matterThis order was placed and the terms agreed upon by the clientWe have not done anything that would invalidate this agreementI am attaching the verification call for the Revdex.com’s reviewYou will hear on this recording, exactly what I stated in my initial responseThe verifier on the call did stumble through some items as he was new at the time and just getting used to the verification process, but did make it through this entire processYou will also hear, when the client suggests that she was appalled when the verifier almost changed a word into something else, that she actually laughed at it as if the mistake was funny to herThroughout the entire call the client had ample opportunity to decide to not proceed with placing the order but in fact did agree to all of the terms which include how long the client has to cancel without penalty This client’s complaint has no merit what so ever as it sounds like all that is happening is, she has decided that she does not want to follow through on what was agreedThis invoice will remain open and if not paid immediately, I will be sending this to a collections company
In regards to this complaintA refund check was issued for the promotional items on May 14, to the address the client gave usThe check was in the amount of $and the check number was I am not sure why this complaint was filed since the refund check was mailed out going on months ago now
In regards to complaint filed against Legacy InnovationsI have looked into the details of this, please find my response below.When this customer was called, they were told that these were the magnets being distributed by the Chamber of CommerceThe complainant wants you to believe that we mislead them but this is not the caseThe Chamber of Commerce is distributing the community guide magnetsAs always, we have the proof to show that they are the distributorAt the Revdex.com's request, I will email over the recorded phone call between the Chamber of Commerce and Legacy Innovations where the representative from the Chamber authorizes this and agrees to be the distributorI believe that the customer is trying to use the Revdex.com and complain as a way for them not to have to pay their invoice or hold up to their end of the agreementWhich, also at the Revdex.com's request, I will email over the recorded conversation between the complainant and Legacy where the complainant agreed to pay for their ad placement on the community guides for their areaI have no problem placing the complainant on our do not call list as we do not want to do business with a company that will make allegations against us in order to get out of their agreementI will not however cancel this ad without the customer paying a cancellation fee, and that will only be allowed if we have not yet sent this project into production
Complaint: [redacted] I am rejecting this response because:It is now Monday, May 1st and I have yet to receive the email with the shipping label, which leads me to believe they have not been shippedYour response was no different that what I have heard since NovemberAs I said before I paid for these in July of and still have no received the productsPlease issue a refund and keep the magnets.? Regards, [redacted]
I have looked into the clients complaintBelow you will find the information in regards to my response.On 8/31/the clients placed an order for an ad on the Adams County Community GuidesAfter the initial sales call way made, the call and order went into our verification departmentAll sales go through verification to ensure the validity of the sale and to protect both the customer and LegacyDuring the verification process we record the entire callWe do this for multiple reasons: To ensure that the customer knows what the terms of the sale are (offer and acceptance)To ensure that we have as much information? about the order as possibleTo ensure that a valid sale has been madeI have attached a copy of the verification call for both the customer and the Revdex.com's review to show that the customer did validate a purchase of ad space as well accepted the terms of the sale (price, payment terms and that all sales are final).It is policy of Legacy Innovations that when creating an ad proof for the customer, we create one that has as much information as possibleIf we have not received the customers logo, our graphics department will try to find oneIt is not illegal to use a logo pulled off the internet for proof purposes.? The customer has every ability to change, modify or approve the ad proof before going into productionOn the ad proof sent to the client, it stated that "Order states client will be providing artworkPlease remit as soon as possibleOnce received, we will update your ad proof and provide you with a new copy."We did request that if the client wanted to cancel, he pay a cancellation fee sinceThis due to the fact that the client had agreed to the original term of sale as being "All Sales Are Final" as you will hear in the recording providedAt this time we request that this complaint be removed from our file
I appreciate your responses that you feel that you addressed my concerns, however, they do not address my concern of being charged $for nothingI was not in buyers remorse, I was in buyers concern that I was mislead to believe your company was being truthful and organizedAfter talking with your customer service reps I found that your company was neither organized or truthful As I stated previously I wish I would have done my research, because after reading the complaint with your company they all have one thing in commonYou did not provide them with what they had thought they were going to receiveI paid my cancelation fee as you stated I was obligated to do, and with doing that I feel obligated to inform others of your companies work ethics and give them the opportunity to make their decisions from what myself others have experiencedIf your company was a stand up company you would have just canceled the fee I was charged for doing nothing at all for me, however, you feel that what you did was worth the fee So, this complaint will stand as not being resolved from my business aspect until I am reimbursed for the $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12965437, and find that this resolution is satisfactory to me Regards, [redacted]
I really am sorry that you feel this way as it is the goal of this company to ensure that all clients are happy but sometimes are unable to do thisWhile I do believe that you believe that you were misled by one of my employees, I ensure you that you were notIn your original complaint, you focused on the aspect of your ad proof being incorrect and for not having a set distribution point set upI have done my best to answer both of those complaints and yes, believe I have done so in a satisfactory manner.In regards to the cancellation fee, there were two options availableOne of those being us holding you to the original term of the sale, which would have been that all sales are finalWe could have gone this route and stated that we would be unable to cancel the order and proceed from thereWe decided not to go that route and allow you to cancel by paying the feeFrom time to time, we do allow customers to cancel their invoice, only when it would obviously benefit both parties, but there is a fee involvedWe charge the fee due to the fact that you wanted to cancel your invoice days after placing the orderWhen you originally placed your order, we stopped contacting any business that would be considered your competition, as we only allow of each business type on the magnets and for the fact that there is only room for a number of businessesBy cancelling your invoice, it causes us to have to find another business to take your place.In regards to your statement about “informing others of our work”, you are welcome to make any truthful statements that you like, as that is your rightThat being said, any untruthful and/or slanderous remarks about the company or likeness will be cause for action on our part.You brought up other complaints that we have hadYes, there have been a couple but what you do not see is that based on the number of complaints, this is less than 0.0001% of the customers we have serviced in that time periodWe did what was stated we would do, if you were not happy with any part of where we were in the process or with the ad proof that was sent, there were remedies available at that time that would have ended differentlyThat being said, I have placed you on our DO Not Call list which should stop any further calls from occurring, although I cannot completely guarantee thatAt this time I believe it is just best that we part ways from any business dealings.Tell us why here
Complaint: [redacted] I am rejecting this response because: The package did not ship out on May 23. As of the date of my complaint it had not shipped. We received the magnets finally arrived on June and they did not have our logo as originally discussed Regards, [redacted] ***